Broken Leica DG 8-18mm

[alfbranch]

I broke my newest lens yesterday my 8-18mm Leica DG.



H-E08018 1 by Alf Branchwww.dkavs.co.uk and send the lens in to us.

We will provide a more accurate estimate and when paid the replacement lens will be ordered and sent to you after arrival here.

[mik]

Re: Broken Leica DG 8-18mm

Would have thought there could be some obscure EU rule about support for items sold within the EU.

[Greytop]

Re: Broken Leica DG 8-18mm

Blimey effectively no after sales support from Panasonic, sorry to hear that Alf.
Good to know though.

What are you going to do?

[Otto]

Re: Broken Leica DG 8-18mm

Sorry to hear of your misfortune Alf. I wonder about the build quality if it breaks that significantly, simply because the wind blows your tripod over. Seems rather poor service from Panasonic too.

[pdk42]

Re: Broken Leica DG 8-18mm

Olympus had some early issues with mount breakages on the 12-40. Not only did they have a repair "route", but they actually repaired many people's lenses at no cost.

[Gwyver]

Re: Broken Leica DG 8-18mm

[Gwyver]

Re: Broken Leica DG 8-18mm

Alf,
A further thought. Now that Panasonic have said the lens is not repairable, have you considered making a claim for accidental damage on your household contents insurance - it should be within the limit for the personal possessions category?

[OM USer]

Re: Broken Leica DG 8-18mm

Sad news Alf. Does it have any resale value on a certain auction site as "for spares" ?

[Zuiko]

Re: Broken Leica DG 8-18mm

Shocking service, sorry to hear this.

[fitheach]

Re: Broken Leica DG 8-18mm

Fairly shocking approach by Panasonic for what isn't exactly a cheap item (mental note made).

Have you tried contacting some specialist repair companies? A quick Internet search for "digital lens repair" returns lots of hits. Might be worth a try.

[rsh1960]

Re: Broken Leica DG 8-18mm

Luton cameras do Panasonic repairs, might be work emailing them.

[Greytop]

Re: Broken Leica DG 8-18mm

Might be worth a punt Alf http://www.acecamerarepair.co.uk/default.html
They seem to specialise in Panasonic cameras and lenses.

[alfbranch]

Re: Broken Leica DG 8-18mm

Luton cameras do Panasonic repairs, might be work emailing them.

Might be worth a punt Alf http://www.acecamerarepair.co.uk/default.html
They seem to specialise in Panasonic cameras and lenses.

I have been working away today and emailed both
Luton said they though the lens body looked damaged and would need to go DKAVS for calibration
It DKAVS that said it is replacement only throughout Europe.

Ace said send it to them but I suspect parts would be an issue

[alfbranch]

Re: Broken Leica DG 8-18mm

Alf,
A further thought. Now that Panasonic have said the lens is not repairable, have you considered making a claim for accidental damage on your household contents insurance - it should be within the limit for the personal possessions category?

Thanks for pointing that out I will contact them tomorrow

Sad news Alf. Does it have any resale value on a certain auction site as "for spares" ?

Thats an option to check out for sure

[drmarkf]