Olympus UK E-System User Group
Olympus UK E-System User Group

Join our unique resource for Olympus Four Thirds E-System DSLR and Pen and OM-D Micro Four Thirds photographers. Show your images via our free e-group photo gallery. Please read the e-group.uk.net forum terms and conditions before posting for the first time. Above all, welcome!


Go Back   Olympus UK E-System User Group > Cameras, lenses and system accessories > Camera conference > Micro Four Thirds > Olympus OM-D E-M1

Olympus OM-D E-M1 The first Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

Reply
 
Thread Tools Display Modes
  #1  
Old 7th November 2016
benvendetta's Avatar
benvendetta benvendetta is offline
Full member
 
Join Date: Sep 2008
Location: Pontypool, South Wales
Posts: 3,746
Thanks: 83
Thanked 297 Times in 262 Posts
Likes: 167
Liked 339 Times in 229 Posts
Rear dial problem

My EM1 has had the dreaded rear wheel problem for some time now. I seem to remember reading on this forum of owners who have had this issue repaired even though the camera was outside the two year warranty period. I hope that this is the case as it seems to be a long standing issue although for me it has been relative recent (within the last six months). I did email Olympus about this and the reply was that any repair under the Service Plus outside of two years would be charged for. I wouldn't be happy about this!
Can anyone comment on this?
__________________
Dave

E-M1 Mk2, Pen F, HLD-9, 17, 25, 45, 60 macro, 12-40 Pro, 40-150 Pro, 12-50, 40-150, 75-300, MC-14, MMF-3 (all micro 4/3rds), 7-14 (4/3rds), 50, 135 (OM), GoPro Hero 3, Novo/Giottos/ Manfrotto supports. Lowepro, Tamrac, Manfrotto, and Billingham bags.

External Competition Secretary, Cwmbran PS & Welsh Photographic Federation Judge
Reply With Quote
  #2  
Old 7th November 2016
Bengeo Bengeo is offline
Full member
 
Join Date: Dec 2013
Location: Herts
Posts: 1,097
Thanks: 99
Thanked 199 Times in 126 Posts
Likes: 534
Liked 545 Times in 187 Posts
Re: Rear dial problem

If you registered your EM1 you should have a 2.5 years warranty. If it's more than 2 and a half years then I would insist they do it for free as it is a known fault. You could get a list of people from this forum who have had the repair done, including me.
__________________
Andy
bengeo.com
Reply With Quote
  #3  
Old 7th November 2016
Gwyver's Avatar
Gwyver Gwyver is offline
Senior Member
 
Join Date: Oct 2008
Location: nr Stockport
Posts: 1,493
Thanks: 92
Thanked 332 Times in 209 Posts
Likes: 345
Liked 456 Times in 204 Posts
Re: Rear dial problem

Dave,
I thought that Service Plus added 6 months free warranty extension (to the basic 2 year period).
My E-M1 went on it's 'holiday' to Portugal for the rear dial problem in late March 2016 - approx 28.5 months after purchase and was repaired FOC under warranty. The only test I had to pass for this was to confirm that this was the first warranty claim made for that particular camera.
__________________
Chris
Reply With Quote
  #4  
Old 7th November 2016
Ricoh Ricoh is offline
Full member
 
Join Date: Apr 2014
Location: Lancashire
Posts: 5,792
Thanks: 592
Thanked 421 Times in 373 Posts
Likes: 787
Liked 1,919 Times in 1,143 Posts
Re: Rear dial problem

It doesn't matter how old the camera is, it's a design or a quality issue (QC or material defect) and should be repaired free of charge. Olympus have failed badly here; no fix, no future purchase of their brand; their attitude is alienating the camera purchasing community. Shabby, shabby performance, Olympus, get real!!
__________________
Steve

on flickr
Reply With Quote
  #5  
Old 7th November 2016
benvendetta's Avatar
benvendetta benvendetta is offline
Full member
 
Join Date: Sep 2008
Location: Pontypool, South Wales
Posts: 3,746
Thanks: 83
Thanked 297 Times in 262 Posts
Likes: 167
Liked 339 Times in 229 Posts
Re: Rear dial problem

Quote:
Originally Posted by Gwyver View Post
Dave,
I thought that Service Plus added 6 months free warranty extension (to the basic 2 year period).
My E-M1 went on it's 'holiday' to Portugal for the rear dial problem in late March 2016 - approx 28.5 months after purchase and was repaired FOC under warranty. The only test I had to pass for this was to confirm that this was the first warranty claim made for that particular camera.
Well I have had it since November 2013 so three years. It is not the first time it will have needed repairs as in summer 2015 I had one of the strap eyelets come adrift (another known issue). I will try insisting that it is repaired for free due to the large number of owners with the same problem. Wish me luck!
__________________
Dave

E-M1 Mk2, Pen F, HLD-9, 17, 25, 45, 60 macro, 12-40 Pro, 40-150 Pro, 12-50, 40-150, 75-300, MC-14, MMF-3 (all micro 4/3rds), 7-14 (4/3rds), 50, 135 (OM), GoPro Hero 3, Novo/Giottos/ Manfrotto supports. Lowepro, Tamrac, Manfrotto, and Billingham bags.

External Competition Secretary, Cwmbran PS & Welsh Photographic Federation Judge
Reply With Quote
  #6  
Old 9th November 2016
blu-by-u blu-by-u is offline
Full member
 
Join Date: Mar 2008
Location: Selangor, Malaysia
Posts: 1,895
Thanks: 224
Thanked 100 Times in 86 Posts
Likes: 333
Liked 686 Times in 361 Posts
Re: Rear dial problem

Unfortunately I had to pay for it.
__________________
* Henry
* Location: Subang Jaya, Selangor
* Malaysia


All my garbage so far.
Reply With Quote
  #7  
Old 9th November 2016
Bruce Clarke's Avatar
Bruce Clarke Bruce Clarke is offline
Full member
 
Join Date: Dec 2007
Location: Oxford
Posts: 458
Thanks: 60
Thanked 47 Times in 36 Posts
Likes: 116
Liked 63 Times in 46 Posts
Re: Rear dial problem

Quote:
Originally Posted by benvendetta View Post
Well I have had it since November 2013 so three years. It is not the first time it will have needed repairs as in summer 2015 I had one of the strap eyelets come adrift (another known issue). I will try insisting that it is repaired for free due to the large number of owners with the same problem. Wish me luck!
I still appear to have 3 years extra warranty, so you could mention that too. The dials and lugs are both design failures and should be repaired free for the life of the product. I check my lugs regularly, and spin my dials when switched off to keep the contacts clean, and have been lucky so far! Good luck Dave.
__________________
Bruce

http://flickr.com/photos/bruce-clarke/
Reply With Quote
  #8  
Old 3rd December 2016
wanderer's Avatar
wanderer wanderer is offline
Full member
 
Join Date: Jan 2010
Location: Penicuik
Posts: 1,248
Thanks: 95
Thanked 115 Times in 100 Posts
Likes: 19
Liked 45 Times in 28 Posts
Re: Rear dial problem

Just got my EM-1 back from Portugal.
Away 1 week, rear dial replaced, camera cleaned and updated.
I've had it 18 months, found out about this problem on this thread.
I also discovered when phoning Olympus I had signed up for Service plus.
Fixed FOC.
Many thanks to OLympus helpline and Olympus Europe repair centre.
Happy bunny.
__________________
Duncan

Lots of toys.
Reply With Quote
  #9  
Old 13th December 2016
Batman Batman is offline
Full member
 
Join Date: Nov 2008
Location: Somerset
Posts: 211
Thanks: 6
Thanked 1 Time in 1 Post
Likes: 1
Liked 0 Times in 0 Posts
Re: Rear dial problem

Quote:
Originally Posted by benvendetta View Post
Well I have had it since November 2013 so three years. It is not the first time it will have needed repairs as in summer 2015 I had one of the strap eyelets come adrift (another known issue). I will try insisting that it is repaired for free due to the large number of owners with the same problem. Wish me luck!
Just wondering whether you had any luck with Olympus yet? I've had the same problem for a while now, and it is getting worse. I discussed it with Olympus sales a couple of weeks ago when attending a Mk2 demo, and they were very sympathetic, promising to get back to me within 10 days. Nothing heard yet. My camera was also purchased November 2013, so is out of warranty. I'd be interested in how yours is resolved.
Reply With Quote
  #10  
Old 13th December 2016
benvendetta's Avatar
benvendetta benvendetta is offline
Full member
 
Join Date: Sep 2008
Location: Pontypool, South Wales
Posts: 3,746
Thanks: 83
Thanked 297 Times in 262 Posts
Likes: 167
Liked 339 Times in 229 Posts
Re: Rear dial problem

I haven't done anything more about this. Maybe I will after Christmas. It s not a huge problem but it still happens a bit.
__________________
Dave

E-M1 Mk2, Pen F, HLD-9, 17, 25, 45, 60 macro, 12-40 Pro, 40-150 Pro, 12-50, 40-150, 75-300, MC-14, MMF-3 (all micro 4/3rds), 7-14 (4/3rds), 50, 135 (OM), GoPro Hero 3, Novo/Giottos/ Manfrotto supports. Lowepro, Tamrac, Manfrotto, and Billingham bags.

External Competition Secretary, Cwmbran PS & Welsh Photographic Federation Judge
Reply With Quote
  #11  
Old 13th December 2016
Bruce Clarke's Avatar
Bruce Clarke Bruce Clarke is offline
Full member
 
Join Date: Dec 2007
Location: Oxford
Posts: 458
Thanks: 60
Thanked 47 Times in 36 Posts
Likes: 116
Liked 63 Times in 46 Posts
Re: Rear dial problem

I've never had the dial problem (dangerous talk!), but make it a habit to spin both dials a few times regularly when off. This hopefully cleans the contacts a bit, and ensures you're not always using the same ones.
__________________
Bruce

http://flickr.com/photos/bruce-clarke/
Reply With Quote
  #12  
Old 13th December 2016
Batman Batman is offline
Full member
 
Join Date: Nov 2008
Location: Somerset
Posts: 211
Thanks: 6
Thanked 1 Time in 1 Post
Likes: 1
Liked 0 Times in 0 Posts
Re: Rear dial problem

Quote:
Originally Posted by benvendetta View Post
I haven't done anything more about this. Maybe I will after Christmas. It s not a huge problem but it still happens a bit.
Thanks for the update. Your situation sounds very like mine. I'm trying to cope for as long as I can, but I think it will need attention soon.
Reply With Quote
  #13  
Old 13th December 2016
Batman Batman is offline
Full member
 
Join Date: Nov 2008
Location: Somerset
Posts: 211
Thanks: 6
Thanked 1 Time in 1 Post
Likes: 1
Liked 0 Times in 0 Posts
Re: Rear dial problem

Quote:
Originally Posted by Bruce Clarke View Post
I've never had the dial problem (dangerous talk!), but make it a habit to spin both dials a few times regularly when off. This hopefully cleans the contacts a bit, and ensures you're not always using the same ones.
I hope that you continue to be lucky. I am using the 'dial spinning' technique to keep things going, but it only helps a bit.
Reply With Quote
  #14  
Old 13th December 2016
Ricoh Ricoh is offline
Full member
 
Join Date: Apr 2014
Location: Lancashire
Posts: 5,792
Thanks: 592
Thanked 421 Times in 373 Posts
Likes: 787
Liked 1,919 Times in 1,143 Posts
Re: Rear dial problem

Optical encoders would be less problematic. Let's hope the 'flagship' EM1 MkII uses the more robust technology.
__________________
Steve

on flickr
Reply With Quote
  #15  
Old 15th December 2016
petegiu petegiu is offline
Full member
 
Join Date: Nov 2016
Location: Italy, north west
Posts: 9
Thanks: 4
Thanked 0 Times in 0 Posts
Likes: 1
Liked 4 Times in 2 Posts
Re: Rear dial problem

I had the same problem with my EM-1.
Sent from Italian Olympus assistance center to Portugal I recevedei repaired after 20 days.
I spent 120 euros for change the rear spin and for a general inside cleaning.
Hope that after this "travel" the problem disappear for ever!
Giuseppe
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Help Please - Rear screen problem. Pjphoto59 Olympus OM-D E-M5 4 27th August 2015 05:51 AM
Rear dial issue jamespetts Olympus OM-D E-M1 17 1st March 2015 09:19 AM
E-1 rear grip problem solved! Footloose1949 Olympus E-1 1 27th July 2013 08:21 PM
E0620 Mode dial problem John Rayner Olympus E-620/600 5 26th June 2012 08:58 AM
HELP! E-1 Mode Dial problem bmul Olympus E-1 0 18th August 2010 09:12 PM


All times are GMT. The time now is 03:41 AM.


The Write Technology Ltd, 2007-2019, All rights reservedAd Management plugin by RedTyger