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Standard zoom and mid range Lenses with focal lengths larger than 12mm, but no longer than 60mm, includes standard zooms and portrait primes plus some macro lenses.

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  #31  
Old 2nd October 2013
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Re: Zuiko 12-60 Repair Cost

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Originally Posted by Tordan58 View Post
You are not the only ones. The aperture on my 12-60 SWD either broke or got stuck wide open the other day, pictures taken with aperture stopped down get overexposed.

It seems this is a common defect on this lens, could it be a design flaw or poor quality? Regardless, I like the lens so much I am prepared to spend money on getting it repaired. Olympus Sweden cannot give me a quote unless I send the lens to them. I plan to do so, if anyone is interested in the repair cost I can keep you posted.
It's worth asking if you cleaned the electrical contacts (on the camera side too).

Does the lens stop down if you set it to f/22 and use the stop down button?

Ian
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  #32  
Old 2nd October 2013
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Re: Zuiko 12-60 Repair Cost

Hi Tord.

In post #19 above Gareth said his quote from Olympus UK was £139.30.

Regards.
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  #33  
Old 2nd October 2013
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Re: Zuiko 12-60 Repair Cost

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Originally Posted by Ian View Post
It's worth asking if you cleaned the electrical contacts (on the camera side too).

Does the lens stop down if you set it to f/22 and use the stop down button?

Ian
Ian,

Pity you did not reply earlier.

I cannot test what you have suggested since I have sent the lens to Olympus for check and repair quote.
  1. Initial quote recommended repair of AUDIO SYSTEM. What???. I asked for a confirmation/re quote
  2. Re-quote received, recommending repair of AF SYSTEM. Say again, AF? AF has always worked, and worked when I sent the lens to Olympus.
I now have the options to
  • Accept the repair quote, although I have problems with that since it is quite obvious the repair workshop have no clue what they are doing.
  • Deny the quote and pay around 30£ for Olympus to return the lens to me, as is
  • Alternatively, Olympus will scrap the lens.

------------------

Here is the story from start.

The lens has worked perfectly since I bought it in 2011 (used, from a forum member, smooth transaction and matching description), I have been very pleased with it and have taken 1000's of pictures with it.

When on vacation this summer I noticed at one given point that the picture I just had taken was overexposed, quite a lot. The motif was not such that it called for exposure compensation, but it was not until I compensated that I got correct exposure. And it happened again. And again. A pattern became visible, pictures taken at full aperture were correctly exposed, pictures with smaller aperture overexposed.

On occasion, in random fashion, stopped-down pictures seem correctly exposed but that occured less often than 1 out of 10.

I tested the lens on another body (that worked fine with any other lens) and got the same results. Furthermore, any other lens used on the original body work fine too, so I this point I came to conclusion the iris is defect. Did I draw a premature conclusion?

Looking back at the pictures I took I can identify exactly where it started: in the middle of a photo session using this particular lens, no lens change took place so I doubt there was bad connections involved.
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  #34  
Old 2nd October 2013
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Re: Zuiko 12-60 Repair Cost

Tord - you have accurately described the exact same problem that I had with my 12-60 earlier this year. Luton cameras here in the UK had to rebuild the iris, which cost me about £180 if my memory is correct. I could not recall damaging or dropping the lens.
The standard amount charged by Olympus UK for repairs seems to be £139 or thereabouts.
I think you must contact them and question their diagnosis since it seems so obviously wrong.
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  #35  
Old 2nd October 2013
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Re: Zuiko 12-60 Repair Cost

I would agree with David. Your quote seems high and incompetent.
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  #36  
Old 2nd October 2013
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Re: Zuiko 12-60 Repair Cost

I had the same problem with a 12 - 60 within 3 months of buying the lens with the E3 in early 2008

I sent the camera and lens back to Olympus where it rested for a month without any progress being made inspite of requests from the dealer for a replacement. I spoke informally to a solicitor and was informed that I was being badly / incorrectly treated so I wrote to the head of Olympus in Europe, (by email, fax and I think hard copy) within a few days a rather contrite service manager telephoned me to tell me a replacement camera and lens was coming to me.

The lens needed a service just before the warranty ran out as it was not always focussing at the shortest focal length.

A few weeks ago I had the 50-200 serviced by Oly (occasional loss of communication between lens and body from the camera) It cost nearly £400 to get it repaired (still cheaper than buying a new one)

From what I have observed Olympus service by replacing a significant component in a lens and this fixes many disparate issues. How Luton Cameras do a repair I do not know.
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  #37  
Old 3rd October 2013
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Re: Zuiko 12-60 Repair Cost

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Originally Posted by wanderer View Post
I would agree with David. Your quote seems high and incompetent.
The cost aspect of the quote is, as I understand from reading the details, a standard feed for repair. "Take it or leave it." It seems that Olympus charge quite different fees depending on the region/country.

The technical aspect of the quote seems less competent, though. First "Sound System" which makes no sense, then "AF System" which makes less sense since the AF works as it should (at least as I perceive it, but I cannot rule out the AF system has some latent fault). Nothing is mentioned about "Iris system" though, which concerns me.
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  #38  
Old 3rd October 2013
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Re: Zuiko 12-60 Repair Cost

Olympus just told me that the error code that translates to "AF SYSTEM" also includes issues related to faulty iris.
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  #39  
Old 11th October 2013
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Re: Zuiko 12-60 Repair Cost

Quote:
Originally Posted by Tordan58 View Post
The cost aspect of the quote is, as I understand from reading the details, a standard feed for repair. "Take it or leave it." It seems that Olympus charge quite different fees depending on the region/country.

The technical aspect of the quote seems less competent, though. First "Sound System" which makes no sense, then "AF System" which makes less sense since the AF works as it should (at least as I perceive it, but I cannot rule out the AF system has some latent fault). Nothing is mentioned about "Iris system" though, which concerns me.
Is the 'Sound system' a reference to the Supersonic in SWD perhaps? Just a thought, but its puzzling why its the AF system that's supposedly faulty. My 12-60 has just started to refuse to stop down at all focal lengths beyond 18mm but oddly does so correctly at 12-18mm.
I wonder if anybody else has experienced the same fault?
Simon.
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  #40  
Old 11th October 2013
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Re: Zuiko 12-60 Repair Cost

Quote:
Originally Posted by Simon View Post
Is the 'Sound system' a reference to the Supersonic in SWD perhaps? Just a thought, but its puzzling why its the AF system that's supposedly faulty. My 12-60 has just started to refuse to stop down at all focal lengths beyond 18mm but oddly does so correctly at 12-18mm.
I wonder if anybody else has experienced the same fault?
Simon.
Hi Simon,
Maybe I was not clear.

The behavior I experienced with my 12-60 SWD was inability to stop down, regardless of focal length.

The original quote referred to an error code AUDIO SYSTEM that was incorrect, the workshop somehow had mixed up error codes.

The re-quote referred to error code AF SYSTEM. For some reason AF SYSTEM code also includes errors pertaining to the iris.

Above according to the information I received from support.

Let's see what the report says once I get the lens back...
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  #41  
Old 11th October 2013
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Re: Zuiko 12-60 Repair Cost

Quote:
Originally Posted by Simon View Post
Is the 'Sound system' a reference to the Supersonic in SWD perhaps? Just a thought, but its puzzling why its the AF system that's supposedly faulty. My 12-60 has just started to refuse to stop down at all focal lengths beyond 18mm but oddly does so correctly at 12-18mm.
I wonder if anybody else has experienced the same fault?
Simon.
Yep Simon
Just what I had , my quote was $425 for repair which I did not except.
Not wanting to sound like sour grapes but there is obviously a problem with this lens as good as it is , the failure rate seems to be quite high as it ages.
My 14-54 lens still gives as good if not better results and no problems even though it has twice the usage.
Still hasn't stopped me I have preordered a em1 with the 12-40 hope it is as good as my 14-54
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  #42  
Old 21st October 2013
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Re: Zuiko 12-60 Repair Cost

The lens came back today. The report says the iris has been replaced, lens checked/cleaned. Hopefully it will serve me well for years to come.
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  #43  
Old 22nd October 2013
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Re: Zuiko 12-60 Repair Cost

Hope your 12-60 will continue to give you years of great service, Tordan.

the repair estimate for my 12-60 was £146 which relates to the 'barrier' needing attention, whatever that is. Quite relieved as this is substantially less than replacement, or the move to the 12-40 when the EM1 arrives.

I wonder if the 12-60 has a disproportionate amount of repairs too.

Simon.
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  #44  
Old 29th October 2016
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Re: Zuiko 12-60 Repair Cost

Middle of a gig and the dreaded stuck aperture occurred

Sent from my Nexus 7 using Tapatalk
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