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Olympus OM-D E-M1 Mark II The second Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

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  #16  
Old 18th April 2019
Jax Jax is offline
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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Originally Posted by Mdb2 View Post
Hi Dave thanks for the heads up on warranties. I have been in contact with Olympus and had a long in depth reply. Both Em1mk2 were still in date with my warranties.
The eldest runs out in May (next month). I was considering the elite service and was a little daunted at £345 for both cameras with the extended 3 year warranty.
Any one have any thoughts on the upgrade?
Kind regards Mike
.
It depends if you're the sort of person who prefers peace of mind and likes everything insured. Some people do and some don't.

In this case it's more expensive as you have 2 cameras. Given the cost of repairs in the event of a problem, £57.50 per year for each camera does not seem too unreasonable but of course it has to be a personal decision only you can make. The Em1mk2 seems to have been fairly free of niggling faults so far but "sods law" always prevails in such matters.

Jax
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  #17  
Old 18th April 2019
MikeOxon MikeOxon is offline
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

I recently damaged my E-M1-ii beyond economic repair and it was replaced by my insurer. They would not, however, pay to replace the 3-year extended Warranty nor would Olympus transfer it to the replacement body (although the original was only 6 months old). They did, however, agree a 20% discount on a replacement Warranty.


My decision to take out the extended Warranty was based n the amount of work needed on my first E-M1 - strap lug, rear dial, lens contacts, and shutter failure - all covered under Warranty. It could have been an expensive purchase without that cover, although reports on the E-M1-ii are, so far, encouraging.


ps - I've also had a couple of lens failures, also covered under Warranty.
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Old 18th April 2019
DerekW DerekW is offline
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

The current EM1 models are getting ready for replacement models to arrive and buying a late version of the EM1 at clearance price might be cheaper than buying an extended warranty for your existing camera.
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  #19  
Old 19th April 2019
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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Originally Posted by DerekW View Post
The current EM1 models are getting ready for replacement models to arrive and buying a late version of the EM1 at clearance price might be cheaper than buying an extended warranty for your existing camera.
Hi Derek.
Thatís a thought! Although I donít think the Em1mk2 will go that low in the next 3 yrs?? Now where was my crystal ball?

I have been tempted with the latest X model, I normally use a grip on my mk2 so there is no difference there. The slightly better focus system and the ND filter sound good. However OLY kept with the same evf and screen thus missing a better camera and not sure if the hefty price hike is a real selling point to me.

I will now stop my muttering happy Easter to all
Kind regards Mike
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Old 24th April 2019
DavyG DavyG is offline
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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Originally Posted by Mdb2 View Post
Hi Dave thanks for the heads up on warranties. I have been in contact with Olympus and had a long in depth reply. Both Em1mk2 were still in date with my warranties.
The eldest runs out in May (next month). I was considering the elite service and was a little daunted at £345 for both cameras with the extended 3 year warranty.
Any one have any thoughts on the upgrade?
Kind regards Mike
Hi Mike,

I think you may be confusing Olympus Pro Service and the 3 Year Extended Warranty, they are two separate packages.

The 3 Year Extended Warranty is only that, it extends the manufacturerís warranty for an additional 3 Years and cost £99.99 from Olympus, slightly less elsewhere.

The Pro Service package is the one that put covers servicing and costs circa £345.00.

I like the look of the E-M1X however, while I like the improvements made, I think the cost is high for what is essentially an upgraded E-M1 II.

I may buy one if the price drops substantially however, I suspect Iíll wait to see what the successor to the E-M1 II brings and the price.

Dave
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  #21  
Old 24th April 2019
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

I’m pleased to confirm that I received the 3 Year Extended Warranties and that Olympus Support have redeemed them against both bodies.

Thanks to Olympus Support for their assistance.

Dave
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  #22  
Old 10th September 2019
MikeH MikeH is offline
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

I commented on this post when it was first brought up. So here's an update on my situation. The extended warranty for my E-M1 Mk2 runs out on the 19 of this month. I haven't heard anything from Olympus and decided to contact them.

I was told quite categorically by the support team member that I should have taken the warranty out within the two year period because you cannot take out an extended warranty within an extended warranty period.

So it appears that some people were allowed to do this, but I'm not.

Second time I've been screwed by Olympus. I had an EVF burn on my old E-M1 Mk1. Olympus repair centre said it was my fault, apparently taking your camera out in bright sunlight is a no-no according to the repair centre. I had to pay the repair cost to get it fixed. Yet when I brought this up on an Olympus Facebook group people on there were saying they had had the same repair done FOC, even out of warranty. Some even said they had the repair done more than once FOC
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  #23  
Old 10th September 2019
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

Does sound a little inconsistent. On the two occasions I have used Oly repairs (EPL-5 shutter replacement, and a thorough lens clean/service) they have been reliable and quality work.
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  #24  
Old 10th September 2019
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

I'm not saying the repair isn't good, they did a fantastic job on the EVF. But for ages afterwards I was scared to take my camera out in bright sunlight. Not much good when you are trying to photograph wildlife or low flying aircraft, here in North Wales.
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  #25  
Old 10th September 2019
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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Originally Posted by MikeH View Post
I'm not saying the repair isn't good, they did a fantastic job on the EVF. But for ages afterwards I was scared to take my camera out in bright sunlight. Not much good when you are trying to photograph wildlife or low flying aircraft, here in North Wales.
I expect you know that the problem doesn't happen if you leave the dioptre adjustment set to near 0. In other words wear your glasses.
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  #26  
Old 10th September 2019
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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Originally Posted by Growltiger View Post
I expect you know that the problem doesn't happen if you leave the dioptre adjustment set to near 0. In other words wear your glasses.
In other words, it doesn't concentrate the sun rays into a small hot spot at zero setting.
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  #27  
Old 4 Weeks Ago
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

I have never heard of this with the EVF before...surely it shouldn't happen?
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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I have never heard of this with the EVF before...surely it shouldn't happen?
It shouldn't happen, however due to optics matching a person's vision the diopter could be adjusted so that if the sun does enter, it does with a concentrated pinpoint of that light (& heat) on the EVF display & that's when there are burnt spots occurring on the display. To remedy that situation it is possible to put a filter over the glass (or behind it) but then the display needs to be adjusted for brightness & colour to compensate. I didn't think there was the same issue in the E-M1 II as earlier models (like E-M5), thinking they had incorporated a filter in the design.

I remember the days in primary school with kids with a magnifying glass starting a fire by using it with dry gum leaves. It's just the same thing in the camera, unfortunately. Also, it is possible to do the same damage to the sensor by photographing the sun.
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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Originally Posted by Ross the fiddler View Post
It shouldn't happen, however due to optics matching a person's vision the diopter could be adjusted so that if the sun does enter, it does with a concentrated pinpoint of that light (& heat) on the EVF display & that's when there are burnt spots occurring on the display. To remedy that situation it is possible to put a filter over the glass (or behind it) but then the display needs to be adjusted for brightness & colour to compensate. I didn't think there was the same issue in the E-M1 II as earlier models (like E-M5), thinking they had incorporated a filter in the design.
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He was telling us about the original E-M1 which he had. The E-M1 II has had no reports of the problem, we can safely assume they fixed it.
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  #30  
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Re: Conflicting Info from Olympus re 3 Year Extended Warranty

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The E-M1 II has had no reports of the problem, we can safely assume they fixed it.
I would hope so never heard of it before and have has many different camera makes (and I always adjust the diopter!
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