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Olympus OM-D E-M1 The first Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

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  #16  
Old 5th October 2013
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Re: Very Disappointed In Olympus

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Originally Posted by Xenon View Post
I was told yesterday by an Olympus Manager in the UK that there will be a further shipment in 2 weeks time, and my order is now a priority.

I'm not sure that our sentiments about being early placers of an order from their online shop means that much, and the fact that people can walk off the street into certain dealers and pick up an E-M1 is galling, as we have paid and not received the goods!

I am contacting Olympus to push this point across, and if/when I get an update, probably Monday (?) I'll let you know.

It's not a matter of impatience as I tried to impress on another thread yesterday...if we loyally order, and then have our credit cards debited on 30th September, we should expect better treatment from Olympus!
Perhaps they shall refund your payment and GIFT the ONE to you all ... or at least send you something to recompense - maybe a bag and battery as SRS gave away and SOMETHING ELSE too
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Old 5th October 2013
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Re: Very Disappointed In Olympus

For a little balance here I am in the same boat but I am not disappointed. I'm excited
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Old 5th October 2013
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Re: Very Disappointed In Olympus

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Originally Posted by Chevvyf1 View Post
. BUT Olympus STOPPED SRS and their USP (bags and batteries) UNFAIR CONTRACT

(
No they didn't. They stopped them from ADVERTISING it.
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Old 5th October 2013
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Not Quite As Disappointed In Olympus

Olympus charging cards before having the goods in stock is bad.

Putting up a promotional website designed so poorly that punters are left wondering whether they have registered properly is poor (I wasn't sure it had worked until I logged in to the regular website to find that most of my registered kit had disappeared from the record).

Keeping direct sales customers in the dark is shabby.

However, and not wishing to play Devil's advocate for the sake of it, it seems that Olympus are giving their stockists a fair crack of the whip as regards the first supplies. Speaking as someone who wants to see a few specialist photography stores to remain on the high street, I find that a little refreshing.

Still waiting for my order of a body only to arrive.
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Old 5th October 2013
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Re: Very Disappointed In Olympus

The failings in communication from Olympus UK is a poor show to say the least. Taking money from accounts , cards etc. means under distant trading regulations that the goods must be delivered within 30 days of payment...I suspect that Olympus UK might be in breach of such regulations if they fail to deliver.
Perhaps making such efforts in marketing the camera meant taking their "eye off the ball" with regards to their customers and consumers at the buying end of the process, they have a lot to learn.
Olympus UK is no doubt a small team but I could name a few other companies of similar size who have got customer focus spot on!
Silence from them and confusion of deliveries etc needs to be sorted ASAP and I still think they should concentrate in getting the bodies out and then send the lenses later if that means folk have cameras sooner!!

Quote:
Originally Posted by G2EWS View Post

You have also got he biggest problem and that is they are not telling us what is going on. One of the OlympusUK, own facebook groups has said they are looking into it on Monday. We shall see what transpires.

Best regards

Chris
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  #21  
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Re: Very Disappointed In Olympus

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Originally Posted by StephenL View Post
No they didn't. They stopped them from ADVERTISING it.
Ahhh! Thanks for that Stephen
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Re: Very Disappointed In Olympus

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Originally Posted by Chevvyf1 View Post
Ahhh! Thanks for that Stephen


Actually, Just as well we are all talking about for SRS sake !

Imagine, a big Exhibition at say, Olympia - where to get more notice/sales there are "marketing giveaways" and one supplier say NO YOUR NOT ALLOWED to advertise that !

I wonder how long SRS shall be Dealers ?

It is of worthy note, the number of HUGE NY camera stores who did not stock the ONE !
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Old 5th October 2013
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Re: Very Disappointed In Olympus

I expect this might cause some readers indigestion - apologies in advance.

Whilst I agree that debiting card holders' accounts (for the full amount) long in advance of delivery is unsatisfactory, in other respects I see little cause for anger.

When the EM-1 was announced, availability was stated to be:
  1. Body only = mid Oct
  2. 12-40 Kit = End Oct.
Here we are 10 days ahead of mid October and deliveries are already underway. Seems good to me.

Given that the grip & adapter are a promo/loyalty offer which could involve sending the purchase info to a fulfilment organisation, I saw no commitment that these items would be shipped in the same consignment as the camera.

It is always the case that initial delivery volumes are limited, and perhaps these could make more purchasers' happy if folk only who only wanted one camera only placed one order at one supplier.

Some of us have ordered a 12-40 kit and understand that we will have to wait longer. C'est la vie. In the interim just keep taking pictures using the technology to hand.
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  #24  
Old 5th October 2013
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Re: Very Disappointed In Olympus

My order confirmation states shipment will be on the 25th Sept and take 2 - 5 business days! When I spoke to Olympus they said first week in October which seemed more realistic.

In my opinion Olympus should not be selling direct, that way it would be easy. But to sell direct and offer the best service for those who pre ordered, but then allow the dealers to get them first is wrong.

During the mid to late 60's the law in the UK changed as to regards taking payment. You cannot take money off someone unless you ship on receipt of the money. This came about due to the Saturday and Sunday magazines that had adverts selling such as trousers and shoes. These companies would wait until they had enough money then get the goods made. Unfortunately a lot of companies went out of business or just plain run away with the money, hence a change in the law. I first come across this when I tried to set up a company whilst in boarding school doing something similar. I received communication to tell me about the new law. Then I studied law in the 70's and came across it again.

But the big problem is the lack of communication!

Best regards

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  #25  
Old 5th October 2013
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Re: Very Disappointed In Olympus

Quote:
Originally Posted by Xenon View Post
I was told yesterday by an Olympus Manager in the UK that there will be a further shipment in 2 weeks time, and my order is now a priority.

I'm not sure that our sentiments about being early placers of an order from their online shop means that much, and the fact that people can walk off the street into certain dealers and pick up an E-M1 is galling, as we have paid and not received the goods!

I am contacting Olympus to push this point across, and if/when I get an update, probably Monday (?) I'll let you know.

It's not a matter of impatience as I tried to impress on another thread yesterday...if we loyally order, and then have our credit cards debited on 30th September, we should expect better treatment from Olympus!
My card was debited on the day I ordered which was 11th Sept. No email, nothing. I spoke to them twice yesterday but zero action since then. Whilst I am not desperate over 3 weeks advance payment with no contact until I chased is very poor customer service.

I have been saving for this camera for months in the hope that it would be the one for me. So to have this shoddy service is very disappointing as I decided to stay loyal to Olympus despite becoming sorely tempted to invest in Nikon.

To hear that people are walking off the street and buying given my pre-order on 11th Sept is more than a little irksome. In theory I will get the grip and adapter at the same time which is essential as I am 43 (12-60 & 50-200 both SWD). That is largely why I order from Olympus direct. If the adapter does not arrive with it then grumpy will not be an adequate description.

I shall be chasing again Monday but do wonder why Olympus have not seen the light and got people in over the weekend to go some way to dealing with this shoddy situation.

an increasing grumpy

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  #26  
Old 5th October 2013
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Re: Very Disappointed In Olympus

Not that it's any consolation but compared to the BlackMagic Pocket Cinema Camera things aren't that bad. I put a £100 deposit down in April at one of the larger retailers in the UK and am still waiting for a camera to turn up. Meanwhile folk are turning up at smaller dealers, who have no large pre-order queues, walking in and taking one home.
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  #27  
Old 5th October 2013
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Re: Very Disappointed In Olympus

Quote:
Originally Posted by Gwyver View Post
I expect this might cause some readers indigestion - apologies in advance.

Whilst I agree that debiting card holders' accounts (for the full amount) long in advance of delivery is unsatisfactory, in other respects I see little cause for anger.

When the EM-1 was announced, availability was stated to be:
  1. Body only = mid Oct
  2. 12-40 Kit = End Oct.
Here we are 10 days ahead of mid October and deliveries are already underway. Seems good to me.

Given that the grip & adapter are a promo/loyalty offer which could involve sending the purchase info to a fulfilment organisation, I saw no commitment that these items would be shipped in the same consignment as the camera.

It is always the case that initial delivery volumes are limited, and perhaps these could make more purchasers' happy if folk only who only wanted one camera only placed one order at one supplier.

Some of us have ordered a 12-40 kit and understand that we will have to wait longer. C'est la vie. In the interim just keep taking pictures using the technology to hand.
Whilst in one sense you are correct the fact that they have shipped early to dealers should surely mean that those who pre-orderd the day after announcement and in my case at least actually paid, to be clear Olympus had my money on the 11th Sept not 30th Sept, should get their body only orders at the same time. As of yesterday they had not even shipped and we hear that people are able to walk of the street and buy.

I draw a parallel to video games. If you pre-order you typically get the game in the post on the day it goes on sale in retailers. Indeed in some case the day before.

I see no difference at all.

To compound the issue by a total failure to communicate and then when chased to make promises, as I received yesterday that it would be shipped by the end of the day, and not to honour those is poor customer service in my book.

I say this as someone whose business is support of IT products for major companies in telecomms and the mantra is simple; communicate, ideally proactively, and keep any promises you make. If you can't do something do not say you can. Nothing upsets a customer more.

In this case I am that upset customer and the issue, rightly or wrongly, has become something of a matter of principle to me as much as actually getting my order.

Hec
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Old 5th October 2013
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Re: Very Disappointed In Olympus

Quote:
Originally Posted by Grumpy Hec View Post
My card was debited on the day I ordered which was 11th Sept. No email, nothing. I spoke to them twice yesterday but zero action since then. Whilst I am not desperate over 3 weeks advance payment with no contact until I chased is very poor customer service.

I have been saving for this camera for months in the hope that it would be the one for me. So to have this shoddy service is very disappointing as I decided to stay loyal to Olympus despite becoming sorely tempted to invest in Nikon.

To hear that people are walking off the street and buying given my pre-order on 11th Sept is more than a little irksome. In theory I will get the grip and adapter at the same time which is essential as I am 43 (12-60 & 50-200 both SWD). That is largely why I order from Olympus direct. If the adapter does not arrive with it then grumpy will not be an adequate description.

I shall be chasing again Monday but do wonder why Olympus have not seen the light and got people in over the weekend to go some way to dealing with this shoddy situation.

an increasing grumpy

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I think you are spot on with your comments and rightfully so ...
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Old 5th October 2013
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Re: Very Disappointed In Olympus

Quote:
Originally Posted by Grumpy Hec View Post
My card was debited on the day I ordered which was 11th Sept. No email, nothing. I spoke to them twice yesterday but zero action since then. Whilst I am not desperate over 3 weeks advance payment with no contact until I chased is very poor customer service.

I have been saving for this camera for months in the hope that it would be the one for me. So to have this shoddy service is very disappointing as I decided to stay loyal to Olympus despite becoming sorely tempted to invest in Nikon.

To hear that people are walking off the street and buying given my pre-order on 11th Sept is more than a little irksome. In theory I will get the grip and adapter at the same time which is essential as I am 43 (12-60 & 50-200 both SWD). That is largely why I order from Olympus direct. If the adapter does not arrive with it then grumpy will not be an adequate description.

I shall be chasing again Monday but do wonder why Olympus have not seen the light and got people in over the weekend to go some way to dealing with this shoddy situation.

an increasing grumpy

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Totally agree!
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  #30  
Old 5th October 2013
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Re: Very Disappointed In Olympus

Quote:
Originally Posted by Grumpy Hec View Post
...

I draw a parallel to video games. If you pre-order you typically get the game in the post on the day it goes on sale in retailers. Indeed in some case the day before.

I see no difference at all.

To compound the issue by a total failure to communicate and then when chased to make promises, as I received yesterday that it would be shipped by the end of the day, and not to honour those is poor customer service in my book.

I say this as someone whose business is support of IT products for major companies in telecomms and the mantra is simple; communicate, ideally proactively, and keep any promises you make. If you can't do something do not say you can. Nothing upsets a customer more.

In this case I am that upset customer and the issue, rightly or wrongly, has become something of a matter of principle to me as much as actually getting my order.

Hec
Hec You are ABSOLUTELY DEAD ON RIGHT ! - we have even had a small business BOSS deliver to our HOUSE after 6pm

Olympus may be "small" in cameras - but its a VERY LARGE International - multi product business ! it needs to get it act together !

I have seen so many "apologies " here its almost a habit

After all, it just takes ONE Office Junior to Checklist all stages from receipt in UK - to dispatch to Dealers - and - Direct distribution to Customers - checking little things like Labels printed, clear plastic "envelopes and order prints" read to stick on
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