Olympus UK E-System User Group
Olympus UK E-System User Group

Join our unique resource for Olympus Four Thirds E-System DSLR and Pen and OM-D Micro Four Thirds photographers. Show your images via our free e-group photo gallery. Please read the e-group.uk.net forum terms and conditions before posting for the first time. Above all, welcome!


Go Back   Olympus UK E-System User Group > Site news and information > Announcements

Announcements E-System news releases.

Reply
 
Thread Tools Display Modes
  #1  
Old 14th February 2008
R MacE's Avatar
R MacE R MacE is offline
Full member
 
Join Date: Nov 2007
Location: N.I.
Posts: 252
Thanks: 0
Thanked 3 Times in 1 Post
Likes: 0
Liked 0 Times in 0 Posts
Olympus Service Announcment, 12-60 SWD

Found this, thought it might be helpful.

Information Here

Richard
__________________
In theory there's no difference between theory and practice but in practice there is.
Reply With Quote
  #2  
Old 14th February 2008
Jim Ford Jim Ford is offline
Full member
 
Join Date: Dec 2007
Location: Watford, Herts..
Posts: 8,262
Thanks: 450
Thanked 583 Times in 505 Posts
Likes: 2,615
Liked 1,614 Times in 1,033 Posts
Re: Olympus Service Announcment, 12-60 SWD

Interesting - fortunately my lens is not in the serial number range.

I guess that most 12-60 SWD owners would have registered their lenses. It's a pity Olympus can't alert the registered owners that have affected lenses by email.

Jim Ford
Reply With Quote
  #3  
Old 14th February 2008
art frames's Avatar
art frames art frames is offline
Full member
 
Join Date: Nov 2007
Location: Northants
Posts: 3,352
Thanks: 279
Thanked 315 Times in 280 Posts
Likes: 975
Liked 882 Times in 403 Posts
Re: Olympus Service Announcment, 12-60 SWD

Thank you for posting - but not what I wanted

What a low key recall. Very low key as they know where I live.

My first lens - changed by digital depot was in that range
My second replacement lens - is also in that range. Thanks a bunch Olympus.

I wonder when they will admit the camera problem too.

I shall call digital depot and ask what they would like me to do! We are on first name terms about our kit. This lens has been fine so far but ...?

I am fed up with modern quality control as I am in the midst of exchanging a new Apple mac pro rig which was faulty on arrival.

Peter
Reply With Quote
  #4  
Old 14th February 2008
Andrew Riddell Andrew Riddell is offline
Full member
 
Join Date: Nov 2007
Location: London
Posts: 503
Thanks: 99
Thanked 44 Times in 43 Posts
Likes: 30
Liked 22 Times in 17 Posts
Re: Olympus Service Announcment, 12-60 SWD

Don't know if my lens serial number is in this range (will check at home tonight), but I've certainly got the autofocus problem. Luckily the dealer I bought the lens from (Camera World) readily agreed it was defective, and are happy to replace it as soon as they get stock.

My inclination is to let them do just that rather than put up with the hassle of getting the lens to Oly and ending up with a repaired item rather than one which worked from the start.

Andrew
Reply With Quote
  #5  
Old 14th February 2008
Rawcoll's Avatar
Rawcoll Rawcoll is offline
Full member
 
Join Date: Jan 2008
Location: Oxfordshire
Posts: 369
Thanks: 20
Thanked 62 Times in 34 Posts
Likes: 24
Liked 45 Times in 27 Posts
Re: Olympus Service Announcment, 12-60 SWD

In a way I find it reassuring that Olympus does consider there to be a potential problem with this lens. At least it vindicates (some of) the findings reported on forums, and hopefully means that the Oly technicians aren't going to be stabbing in the dark. Mine is currently at the Oly hospital along with my 510 and 14-42 kit lens because of front focusing problems (see my earlier thread on the 510 forum). But I do appreciate that it does present a dilemma for those of you with what appear to be properly functioning lenses but with serial numbers in the specified range. Mine, though, isn't included as it has an earlier serial number (though of course it is still under warranty).

Ian
Reply With Quote
  #6  
Old 14th February 2008
theMusicMan's Avatar
theMusicMan theMusicMan is offline
E-3 Enthusiast....:)
 
Join Date: Nov 2007
Location: South Wales
Posts: 5,878
Thanks: 143
Thanked 267 Times in 178 Posts
Likes: 8
Liked 30 Times in 19 Posts
Re: Olympus Service Announcment, 12-60 SWD

Quote:
Originally Posted by art frames View Post
I am fed up with modern quality control as I am in the midst of exchanging a new Apple mac pro rig which was faulty on arrival.

Peter
Wow Peter, that's some fault if you experienced this with Apple who are usually exceptionally good.

What Mac system did you buy...?
__________________
John

Reply With Quote
  #7  
Old 14th February 2008
Invicta's Avatar
Invicta Invicta is offline
Full member
 
Join Date: Nov 2007
Location: Third rock from the sun
Posts: 1,019
Thanks: 66
Thanked 241 Times in 124 Posts
Likes: 18
Liked 82 Times in 47 Posts
Re: Olympus Service Announcment, 12-60 SWD

Quote:
Originally Posted by R MacE View Post
Found this, thought it might be helpful.

Information Here

Richard
Great find Richard. Hope those affected get a quick turn round from Oly.
Reply With Quote
  #8  
Old 14th February 2008
andym's Avatar
andym andym is offline
Senior Member
 
Join Date: Nov 2007
Location: Epping Forest
Posts: 4,355
Thanks: 37
Thanked 346 Times in 258 Posts
Likes: 39
Liked 1,010 Times in 300 Posts
Re: Olympus Service Announcment, 12-60 SWD

Quote:
Originally Posted by Jim Ford View Post
Interesting - fortunately my lens is not in the serial number range.

I guess that most 12-60 SWD owners would have registered their lenses. It's a pity Olympus can't alert the registered owners that have affected lenses by email.

Jim Ford
I agree with Jim.Olympus has a list of all lens's registered with the along with the owners e mail address.

Seems little point being registered if they cannot mail to people individually(apart from the freebies)
__________________
All the best

Being left handed my brain sometimes works sdrawkcab

Andy

Lots of cameras and lenses.


My Flickr
Reply With Quote
  #9  
Old 14th February 2008
Ijay37
Guest
 
Posts: n/a
Re: Olympus Service Announcment, 12-60 SWD

Do the serial Nos run consecutively? If so thats 5272 lenses with a possible problem. My 12-60 is outside the range defined.
John
Reply With Quote
  #10  
Old 14th February 2008
Andrew Riddell Andrew Riddell is offline
Full member
 
Join Date: Nov 2007
Location: London
Posts: 503
Thanks: 99
Thanked 44 Times in 43 Posts
Likes: 30
Liked 22 Times in 17 Posts
Re: Olympus Service Announcment, 12-60 SWD

Yup, checked my serial number and it's right in the bracket Oly quote I still feel inclined to let the dealer replace rather than Oly mend although I'll sure check the replacement before it's out of the shop

Andrew
Reply With Quote
  #11  
Old 15th February 2008
DerekW DerekW is offline
Full member
 
Join Date: Nov 2007
Location: Hampshire
Posts: 3,082
Thanks: 90
Thanked 334 Times in 261 Posts
Likes: 33
Liked 534 Times in 373 Posts
Re: Olympus Service Announcment, 12-60 SWD

Within two weeks they claim for the lens repair -
My dead E3 was sent to Oly Watford on the 1st of Feb, it was booked into the system on the 11th Feb, now in Portugal for repair due back in another week or two. A whole month to repair a brand new camera -
Reply With Quote
  #12  
Old 26th February 2008
250swb
Guest
 
Posts: n/a
Re: Olympus Service Announcment, 12-60 SWD

Quote:
Within two weeks they claim for the lens repair -
Tell me about it. They got my 12-60mm on 15th Feb (the day after the recall went out), didn't look at it until the 20th, then quote the 12th MARCH(!) for a repair date. Nearly a full month isn't "within two weeks" by any stretch of the imagination. I have politely asked what the delay can be about as Olympus must have known likely demand to predict two weeks, but they won't answer, just give me the runaround telling me it is awaiting repair.

On the other hand people are reporting a two hour turn around in Hong Kong if the lens is booked in first, and five days from Sweden to Portugal and back again, and two days in the USA.
Reply With Quote
  #13  
Old 27th February 2008
DerekW DerekW is offline
Full member
 
Join Date: Nov 2007
Location: Hampshire
Posts: 3,082
Thanks: 90
Thanked 334 Times in 261 Posts
Likes: 33
Liked 534 Times in 373 Posts
Re: Olympus Service Announcment, 12-60 SWD

Telephone Marcus Cannon at Olympus Watford and explain your frustration
Reply With Quote
  #14  
Old 27th February 2008
250swb
Guest
 
Posts: n/a
Re: Olympus Service Announcment, 12-60 SWD

Quote:
Telephone Marcus Cannon at Olympus Watford and explain your frustration
Thanks Derek, but he is obviously a busy man because the email I sent to him was answered by somebody else with a service update, telling me my lens was in for repair, as if I didn't know..... If he can't be bothered to write a couple of lines it is an obvious case of 'feet on desk syndrome', and who am I to interrupt an extended lunch?

My frustration is that 'two weeks' was a good time to get the lens in quickly and back again before I am going away. If I had known it would be a month I would have held on, I could get it to work when it locked up, and knew what the problem was and what to look out for. I'm just thankful I didn't sell my 14-54mm.
Reply With Quote
  #15  
Old 27th February 2008
Ian's Avatar
Ian Ian is offline
Administrator
 
Join Date: Jul 2007
Location: Hemel Hempstead, Hertfordshire, UK
Posts: 11,564
Thanks: 421
Thanked 2,522 Times in 1,269 Posts
Likes: 862
Liked 1,693 Times in 768 Posts
Re: Olympus Service Announcment, 12-60 SWD

Quote:
Originally Posted by 250swb View Post
Thanks Derek, but he is obviously a busy man because the email I sent to him was answered by somebody else with a service update, telling me my lens was in for repair, as if I didn't know..... If he can't be bothered to write a couple of lines it is an obvious case of 'feet on desk syndrome', and who am I to interrupt an extended lunch?

My frustration is that 'two weeks' was a good time to get the lens in quickly and back again before I am going away. If I had known it would be a month I would have held on, I could get it to work when it locked up, and knew what the problem was and what to look out for. I'm just thankful I didn't sell my 14-54mm.
Most of the Olympus people are at Focus on Imaging this week and were setting up last week.

Ian
__________________
Founder and editor of:
Olympus UK E-System User Group (http://e-group.uk.net)
Four Thirds User (http://fourthirds-user.com)
Digital Photography Now (http://dpnow.com)
Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

Twitter: www.twitter.com/ian_burley
Flickr: www.flickr.com/photos/dpnow/
Pinterest: www.pinterest.com/ianburley/
NEW: My personal BLOG ianburley.com
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Service interruption Ian Site news 1 23rd November 2007 11:04 PM


All times are GMT. The time now is 06:47 AM.


The Write Technology Ltd, 2007-2019, All rights reservedAd Management plugin by RedTyger