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Olympus OM-D E-M1 The first Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

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Old 10th March 2014
brian1208 brian1208 is offline
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EM-1 Lock-up: Update

I've separated this from the main thread as I thought it needed a separate flag.

I've just had a call from Chris Dale at Olympus support asking me to help update their list of conditions at the time of lock-up.

It seems that Olympus are trying hard to get to the bottom of this problem and a part of that is to collate as much information as possible on how and when it occurs.

the main thread has got a little confusing for him to extract the latest data so he will be contacting some of us to go through a standard questionnaire aimed at extracting and collating as much practical data as possible, if you don't hear from him you may wish to call him yourself using their Freephone number

He also asked that we keep him up to date with any new lock-ups we experience and also supply any .jpg files with EXIF intact which were taken just before the lock-up
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Old 10th March 2014
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Re: EM-1 Lock-up: Update

I understand that Barr1e had two lock-ups at the Falconry day and maybe one other person experienced one. But that was about it. I wonder if Barr1e, who was using a 50-200SWD, might be providing a clue as to the cause...?

Ian
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Old 10th March 2014
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Re: EM-1 Lock-up: Update

Its all grist to the mill Ian, if you go through the lock-up thread it looks as if just about every combination of lenses and shooting conditions have been in use when lock-ups have occurred (which is probably why its taking so long to resolve the issue)

Its good that Chris is following this up though
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Old 10th March 2014
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Re: EM-1 Lock-up: Update

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Originally Posted by Ian View Post
I understand that Barr1e had two lock-ups at the Falconry day and maybe one other person experienced one. But that was about it. I wonder if Barr1e, who was using a 50-200SWD, might be providing a clue as to the cause...?

Ian
It was the first time it had happened to me and being caught up in the excitement of the day I just wanted to take the battery out and get on with the job in hand.

Having thought about it today I just wondered if the battery in the grip was getting low or the camera got hot as it had been on for some time.

It didn't spoil the day and I'm not bothered about the incident.

Regards. Barr1e
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Old 10th March 2014
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Re: EM-1 Lock-up: Update

Thanks for the new thread Brian. I can only sympathise with Chris regarding the original thread it has got very confusing as a trouble shooting aide. It would be helpful if this thread keeps to the just the lockups. I would like to empathise that the lockup is a situation that even turning off the camera does not work it requires taking out the battery and reinserting.

BTW has anyone run the secret page mode after a lock to see if there are any diagnostic messages there. I understand they are reste after a couple of off/on power recycles.

the procedure is here: http://www.biofos.com/cornucop/hidden.html

John
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OM-D E-M1, 12-40 f2.8 Pro, Tamron 14-150mm f5.8, E5, E3, Zuiko 50-200mm SWD, Zuiko 12-60mm SWD, Zuiko ED 70-300mm f5.6, 50mmf2, Zuiko ED 9-18mm f5.6, Sigma 50-500mm f6.3, EC14, EC20, RM-1, VA-1
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Old 16th March 2014
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Re: EM-1 Lock-up: Update

I had another lockup this morning. I had not even taken a picture but had set up the camera for birding M mode spot meeting CAF 50-200mm lens. I had just focused in on a bird by half pressing the shutter but did not take a picture. I had the setup on a monopod. I moved along and saw some longtailed tits. Brought the camera up to focus nothing. Only removing and replacing the battery got the camera working by which time the long tailed tits were gone.

I left the camera on after this took a few more shots and returned home to run the diagnostic hidden page procedure. There were no codes.

One thing I suspect is a problem is waking up or going into the sleep mode. I have this set to 1 minute and I think that what may have happened is that the camera was about to go into sleep mode when maybe the EVF sensor was activated and it caused it to go into no mans land.

I tried to play around with this at home using a watch and pressing a button just as the camera should have been entering sleep mode. I ended up loosing the display screen as I thought only to find that the camera had taken 36 blank pictures over 1min 18sec.

This camera does exhibit some most odd behaviour.

I have emailed Chris Dale with the details and files.

I know many find it difficult to know when their camera locked up because of wanting to get the camera working again. What I have come up with is when the camera comes back to life is to take a picture of my foot (shooting myself in the foot). That then marks the spot were the camera failed.

The RAW files are too large to send to CD so I have sent the jpgs and an Exif RAW Data Analysis Report (Kuso Viewer 3.0).

Keep you posted
John
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Old 16th March 2014
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Re: EM-1 Lock-up: Update

Oh dear, I feel your pain.

Raw files are too big to email, but Dropbox makes life pretty easy. It's the right price, i.e. free and in my experience it works quietly and well. All you do is copy the file to your Dropbox folder and it quietly uploads it in the background. You can then just email the link.

Ciao ... John
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Old 16th March 2014
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Re: EM-1 Lock-up: Update

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Originally Posted by Bikie John View Post
Oh dear, I feel your pain.

Raw files are too big to email, but Dropbox makes life pretty easy. It's the right price, i.e. free and in my experience it works quietly and well. All you do is copy the file to your Dropbox folder and it quietly uploads it in the background. You can then just email the link.

Ciao ... John
Thanks John but being of the grumpy age I do not believe in the slogan free and tend to steer clear of such things. I cannot understand where the business gets its income from when they have to maintain large servers.
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Old 16th March 2014
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Re: EM-1 Lock-up: Update

They hope to get the small user addicted to using Dropbox so that they become large users and so pay a fee to shift and share lots of data.
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Old 17th March 2014
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Re: EM-1 Lock-up: Update

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Originally Posted by birdboy View Post
Thanks John but being of the grumpy age I do not believe in the slogan free and tend to steer clear of such things. I cannot understand where the business gets its income from when they have to maintain large servers.
I share your scepticism. However I have found Dropbox to be very useful, and harmless as far as I can see. It is free for small users (I think you have a ration of 5 Gb or something), as Derek says the commercial model is that they hope to impress you so much that you take a paid-for account. In particular they don't (at the moment) swamp you with adverts or tie you in to anything else.

It may be that they change that in the future. When it becomes a pain I can just stop using it and find something else, but for now I find it very handy.

John
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Old 17th March 2014
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Re: EM-1 Lock-up: Update

I had another lock yesterday when shooting macro using the 60mm macro, frozen viewfinder.

I'd been shooting using ISO100, I/400th sec, f5.6 with the Metz ring flash connected via a sync cable, SAF smallest centre point, landscape format
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Old 17th March 2014
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Re: EM-1 Lock-up: Update

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Originally Posted by brian1208 View Post
I had another lock yesterday when shooting macro using the 60mm macro, frozen viewfinder.

I'd been shooting using ISO100, I/400th sec, f5.6 with the Metz ring flash connected via a sync cable, SAF smallest centre point, landscape format
Its a pain when this keeps happening without apparent rhyme or reason. Apart from settings, anything particular about what you had just done and was about to do, i.e pressing buttons on the camera bringing it up to your eye, had it been in sleep mode?.
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OM-D E-M1, 12-40 f2.8 Pro, Tamron 14-150mm f5.8, E5, E3, Zuiko 50-200mm SWD, Zuiko 12-60mm SWD, Zuiko ED 70-300mm f5.6, 50mmf2, Zuiko ED 9-18mm f5.6, Sigma 50-500mm f6.3, EC14, EC20, RM-1, VA-1
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Old 17th March 2014
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Re: EM-1 Lock-up: Update

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anything particular about what you had just done and was about to do, i.e pressing buttons on the camera bringing it up to your eye, had it been in sleep mode?
Nope, as usual, it was simply a pause between shots (10 - 20 secs) when it was supported around my neck by the strap and held by the lens so no button or other controls being touched (sleep is set at 5 minutes)
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Old 21st March 2014
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Re: EM-1 Lock-up: Update

After reporting a truly awful day of lockups to Olympus three weeks ago (I already had a problem thread open with them) they agreed that it needed replacing. Rather than send it back and wait for a new one I spoke to London Camera Exchange, where I bought it. They spoke to their Oly rep and he agreed (I have no idea whether arm-twisting was involved ) and they got a newer 12-40 kit in. I went and swapped this morning. Serial number is a lot higher so it looks as if it could be from a newer batch.

I've tried a few shots with a few lenses and it has behaved, so it will get baptised in anger at the next rugby match. I may be kidding myself but the shutter seems to sound quite different on this one. It's going to be hard photographing the action with fingers crossed while simultaneously stroking the rabbit's foot, but hey, you do what you must.

This post might look familiar - I've copied it to the other two threads we are currently running on this.

Ciao ... John
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