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Olympus OM-D E-M5 The first Micro Four Thirds camera from Olympus with an integrated Electronic Viewfinder

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  #31  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by wellyboot View Post
But quite honestly, if this is a known manufacturing fault, and whilst the camera is under warranty, I would have thought that postage should be paid by Olympus? Or am I alone in thinking that!
According to post 23, they will do so if asked.

In my case I'll probably leave it until later on in the warranty period. I've sent stuff in before and had faults cured that I didn't know existed; even to the extent of a full shutter replacement on the E-3, when I returned it due to severely corroded hot shoe contacts.
With that in mind, it seems a sensible move to get Olympus to check the camera out towards the end of the second year after purchase.

I'm a bit brassed off about the paint rubbing off so soon though.
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  #32  
Old 24th February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by peak4 View Post
According to post 23, they will do so if asked.

In my case I'll probably leave it until later on in the warranty period. I've sent stuff in before and had faults cured that I didn't know existed; even to the extent of a full shutter replacement on the E-3, when I returned it due to severely corroded hot shoe contacts.
With that in mind, it seems a sensible move to get Olympus to check the camera out towards the end of the second year after purchase.

I'm a bit brassed off about the paint rubbing off so soon though.
Thank you! I will definitely ask then, although like you I am coming round to the idea of waiting a while, in the hope of a quicker turn around once the initial rush has worn off!!
I would also be annoyed about the paint rubbing off too. Fingers crossed that there are no more problems for any of us!
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  #33  
Old 24th February 2013
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Re: Re: LCD frame crack on the OMD

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Originally Posted by peak4 View Post
With that in mind, it seems a sensible move to get Olympus to check the camera out towards the end of the second year after purchase.
What's not so clear to me is what one should do if your camera is in the range, but has no crack. I don't want to send it off for 'a check' for it to develop the fault later on, or will Olympus be replacing the part in all cases?
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  #34  
Old 24th February 2013
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Re: LCD frame crack on the OMD

Although I'm irritated at having to pay the P&P, I'm sending it now: I'd prefer to have the camera back by the time the weather stops minging, and my warrantee runs out in May.
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  #35  
Old 24th February 2013
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Re: LCD frame crack on the OMD

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my warrantee runs out in May.
2 year warranty, remember!
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  #36  
Old 25th February 2013
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Re: LCD frame crack on the OMD

Quick update.... After leaving a message over the weekend, Olympus UK called me back this morning. Apparently the they will not send out packaging and pay the return shipping except to dealers and people who have a recurring issue.

Not impressed as it appears from the posts above that they clearly do, and secondly it's a manufacturing defect.

I also explained that having bought mine from Jacobs, taking it back to the dealer was not an option.... no joy....

Ah well, I hope others have more success than me.... Guess it's now just a case of which three weeks can I be without it ??!!??
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  #37  
Old 25th February 2013
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Re: LCD frame crack on the OMD

Well I phoned the number given on the Olympus page, and they told me to phone Olympus UK. I did, and the phone was answered straight away by a lovely gentleman, who said they would send out packaging today, and once packaged, if I phoned before noon they would have someone collect it that same day. And the best news of all, is that it is all free!
I was all ready to do battle after Stephen's experience, but it was all quite painless.
So at the moment it's a for Olympus!!
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  #38  
Old 25th February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by wellyboot View Post
Well I phoned the number given on the Olympus page, and they told me to phone Olympus UK. I did, and the phone was answered straight away by a lovely gentleman, who said they would send out packaging today, and once packaged, if I phoned before noon they would have someone collect it that same day. And the best news of all, is that it is all free!
I was all ready to do battle after Stephen's experience, but it was all quite painless.
So at the moment it's a for Olympus!!
That's great news. Would you be able to confirm which UK phone number you called please?
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  #39  
Old 25th February 2013
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Re: LCD frame crack on the OMD

Darn it... I got the same lady both times . Feeling rather peeved off now...

I called the UK number, 0800 111 4888 they called me back from 01702 616333.
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  #40  
Old 26th February 2013
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Re: LCD frame crack on the OMD

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That's great news. Would you be able to confirm which UK phone number you called please?
The number I phoned was: 0800 111 4 888
Hope that helps!
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  #41  
Old 26th February 2013
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Smile Re: LCD frame crack on the OMD

Curiouser and curiouser...

It seems Olympus are still evolving their procedures for this problem. A close examination of my camera shows there is indeed a very fine hairline crack by the central screw on the bezel (as if it was overtightened on manufacture).

So I've just phoned the Olympus Europe number given on their recall webpage (00800 76 10 83 00) only to be told that Olympus UK were now dealing with this recall and I should phone them on 0800 111 4 888.

I did this to be told by a lady that I should send the camera in to them for repair. She was about to give me the address to send it to when I interrupted and said I thought they were to send me some protective packaging for its return. She went away to check saying she wasn't sure of the answer to this, then came back and said that exceptionally packaging would be sent to me in the next day or so and that I should then arrange for its collection!

So it seems you may have to push for the free collection service as they'd rather you posted it back to them yourself!
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  #42  
Old 26th February 2013
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Re: LCD frame crack on the OMD

I'm assuming that when you return the body, you remove the strap, handgrip and memory card. But do you also remove the battery and hotshoe cover?
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  #43  
Old 26th February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by CJJE View Post
I'm assuming that when you return the body, you remove the strap, handgrip and memory card. But do you also remove the battery and hotshoe cover?
I would! You never know, you might get another hotshoe cover! But probably not another battery
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  #44  
Old 26th February 2013
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Re: LCD frame crack on the OMD

I have just had my EM5 returned for the main control knob cover coming off. When it went away it had a protective cover on the screen now it has not. Checked the serial number and it falls within the range. Olympus have changed the screen even though mine did not have a crack! It was not on the service work sheet, just the repair of the knob, serviced, cleaned and checked.
It did go off to Portrugal via Nottingham and was returned in about 11 days by DHL.

Graham
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  #45  
Old 1st March 2013
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Re: LCD frame crack on the OMD

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Originally Posted by wellyboot View Post
The number I phoned was: 0800 111 4 888
Hope that helps!
Many thanks, just managed to find some spare time to phone Oly only to get we close at 4 pm recorded message. LOL will try again on Monday.
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