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Olympus OM-D E-M5 The first Micro Four Thirds camera from Olympus with an integrated Electronic Viewfinder

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  #16  
Old 19th February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by snaarman View Post
Think I will wait to see what other folks get offered. I can't afford to do without it at present.
Me too, off on my hols shortly, and it's not really affecting anything.
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  #17  
Old 20th February 2013
Attic Attic is offline
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Re: LCD frame crack on the OMD

Just reported mine on the support no and they are sending out packaging. Starting to crack on the centre screw. I said I needed to get it done before the warranty runs out and she said they come with two years not one.
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  #18  
Old 20th February 2013
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Re: LCD frame crack on the OMD

Mine has the crack but I'm not too keen to send it in for repair. As long as it doesn't cause problems longer-term I'm not too worried, but if reports start to come in about the weatherproofing being compromised, or it putting strain on the LCD, or whatever, I will want it fixed. And since it is a manufacturing fault rather than wear+tear or user error I would feel aggrieved to have to pay for it even if the warranty period has expired by then.

I wonder - could Olympus alow us to register that we have one with the crack, then if problems start to happen later we can get it repaired still under warranty? It could be in their interests to do this - after all it could save them having to repair thousands sent in by people who want it done "just to be on the safe side".

Ciao ... John
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  #19  
Old 20th February 2013
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Re: LCD frame crack on the OMD

Well I phoned them and they said that with the number BK 510986 "the problem is that the camera should not be affected". I replied "No, the problem is that it IS affected". Anyway they gave me a UK number to ring.

I'm reluctant to send it off but like John I'm concerned about any long term effect.
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  #20  
Old 20th February 2013
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Re: LCD frame crack on the OMD

I have just found this on the Olympus website.....


http://www.olympus-europa.com/site/e...ents/index.jsp
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  #21  
Old 21st February 2013
Frank N Furter Frank N Furter is offline
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Re: LCD frame crack on the OMD

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Originally Posted by Attic View Post
Just reported mine on the support no and they are sending out packaging..

Just reported mine and they say I need to return it at my own expense! Not impressed. Also a 2 to 3 week turn round. However they did say that they would check out the black coating wearing away on the exposed edges at the same time.

2-3 weeks

Perhaps they should have had a drop in repair booth at Focus!

For info...apparently if you don't have your receipt then the repair will be chargeable. Also suspect my screen protector will need replacing
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Last edited by Frank N Furter; 21st February 2013 at 12:54 PM. Reason: remembered about screen protector
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  #22  
Old 21st February 2013
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Re: LCD frame crack on the OMD

My camera is in the affected range and does have the crack.

I'm less than impressed that I have to pay for the P&P for what is a manufacturing defect - not my experience recently with FujiFilm UK, who when they were aware of a defect on one of their cameras (a) emailed customers who had registered their cameras online and (b) sent out packing materials and a postage paid return envelope. Oh, and a sensor replacement was done in 2 days and the camera returned within 3.

Hmmm....
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  #23  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by JonSchick View Post
My camera is in the affected range and does have the crack.

I'm less than impressed that I have to pay for the P&P for what is a manufacturing defect - not my experience recently with FujiFilm UK, who when they were aware of a defect on one of their cameras (a) emailed customers who had registered their cameras online and (b) sent out packing materials and a postage paid return envelope. Oh, and a sensor replacement was done in 2 days and the camera returned within 3.

Hmmm....
I phoned the help desk number and told them and they have sent out packaging and had it picked up by dhl from my door. Maybe using that normal helpdesk/support number is the way to go. 0800 111 4888 for anyone that may need it.
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  #24  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

Mmmn, that's the number I called... I'll give them another call and hopefully they will change their minds and send out the packaging.....
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  #25  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

Oh Poo!! I was checking my OMD every so often with no problem so had decided mine was OK. Having seen the serial numbers of the affected bodies, and realised that mine was in the range, I checked again, and found that I have the dreaded crack!
Hearing that I may have to pay to send it to Portugal, makes me think Olympus are shirking their responsibilities, which certainly isn't a good advert for them, and almost has me wishing I'd not gone down the Olympus route.
Anyone think that once the initial panic has died down, then the repair turn around may be quicker?
Although, having said that, with birds, insects, and any fauna and flora for that matter being my main interest maybe now is a better time to send it off, before Spring is upon us in earnest?
As you can tell, I have officially turned into a "Grumpy Old Woman!"
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  #26  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

Methinks the E5 is looking a more attractive investment
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  #27  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

So are Olympus saying the crack won't affect weather/dust sealing?
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  #28  
Old 23rd February 2013
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Smile Re: LCD frame crack on the OMD

Quote:
Originally Posted by wellyboot View Post
Oh Poo!! I was checking my OMD every so often with no problem so had decided mine was OK. Having seen the serial numbers of the affected bodies, and realised that mine was in the range, I checked again, and found that I have the dreaded crack!
Hearing that I may have to pay to send it to Portugal, makes me think Olympus are shirking their responsibilities, which certainly isn't a good advert for them, and almost has me wishing I'd not gone down the Olympus route.
Anyone think that once the initial panic has died down, then the repair turn around may be quicker?
Although, having said that, with birds, insects, and any fauna and flora for that matter being my main interest maybe now is a better time to send it off, before Spring is upon us in earnest?
As you can tell, I have officially turned into a "Grumpy Old Woman!"
You DON'T have to send it to portugal if you are in the UK... it goes to Nottingham....
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  #29  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by jamsa View Post
You DON'T have to send it to portugal if you are in the UK... it goes to Nottingham....
You're absolutely correct, to a DHL office just north of the centre, who then send it on to Portugal on your behalf. They seem quite pleasant and helpful there if you want to drop it in yourself, or if not it's only UK postage you're paying.
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  #30  
Old 23rd February 2013
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Re: LCD frame crack on the OMD

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Originally Posted by peak4 View Post
You're absolutely correct, to a DHL office just north of the centre, who then send it on to Portugal on your behalf. They seem quite pleasant and helpful there if you want to drop it in yourself, or if not it's only UK postage you're paying.
But quite honestly, if this is a known manufacturing fault, and whilst the camera is under warranty, I would have thought that postage should be paid by Olympus? Or am I alone in thinking that!
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