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Olympus OM-D E-M5 The first Micro Four Thirds camera from Olympus with an integrated Electronic Viewfinder

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Old 19th February 2013
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LCD frame crack on the OMD

I saw this on the following site

http://www.43rumors.com/
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  #2  
Old 19th February 2013
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Re: LCD frame crack on the OMD

Well, it's interesting that Oly have now owned up to the cracked bezel problem, first reported here many months ago!

Also of more interest is the new firmware update to version 1.6 which has completely passed me by as I am still on v.1.5.
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Old 19th February 2013
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Re: LCD frame crack on the OMD

Have Olympus UK decided what they will do?
Will they repair the camera under warranty?
Will they new bezel remain crack free or will it happen again in a few months?
I ordered my OM-D on 15 March 2012 from Amazon UK and it shipped on 25th April 2012 so if we only have one years warranty then its time to sort it out.
I don't want to send my camera off in the post and have Olympus then decide I have to pay the repair cost because they won't cover it (and if I did have to pay what would it cost)?
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Old 19th February 2013
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Re: LCD frame crack on the OMD

The link quoted above gives the serial numbers of the camera bodies affected. Is yours one of these? If they replace the bezel I don't see why the new one should fail as it seems to be a problem with the bezels fitted during a defined period in production.

(Luckily mine is well outside the affected batch.)
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Old 19th February 2013
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Re: LCD frame crack on the OMD

Hmm. My cracked black one isn't in that serial number range - so it apparently shouldn't have the problem
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Re: LCD frame crack on the OMD

Ah..., didn't look at the serial number range (in the link) as I know my camera is affected. Well my serial number starts BEK which is outside the stated range BEH. Still, it doesn't matter what Olympus Japan put out in a press statement. What matters is Olympus UKs official response as they will be the one footing the bill (or not).
It will be nice to here from them in due course, and ideally before the annivesary of the UK ship date.
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Old 19th February 2013
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Re: LCD frame crack on the OMD

Quote:
Originally Posted by OM USer View Post
Ah..., didn't look at the serial number range (in the link) as I know my camera is affected. Well my serial number starts BEK which is outside the stated range BEH. Still, it doesn't matter what Olympus Japan put out in a press statement. What matters is Olympus UKs official response as they will be the one footing the bill (or not).
It will be nice to here from them in due course, and ideally before the annivesary of the UK ship date.
My number starts BEK as well. The digits fall within the affected range, though.
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Old 19th February 2013
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Re: LCD frame crack on the OMD

Quote:
Originally Posted by snaarman View Post
Hmm. My cracked black one isn't in that serial number range - so it apparently shouldn't have the problem
Snap, on both counts

Also I'm not entirely clear if the numbers quoted only refer to bodies sold in Japan.
Fortunately anything through Oly UK will benefit from a 2 year warranty. To be fair to Oly Japan, they state that the warranty will be extended there with respect to this particular problem.

I'm more wondering what will happen regarding the loss of paint warranty wise.
Mine's gradually losing it from sharp edges, off the steel hot shoe, in front of Fn2 button, top plate near strap lugs, and off the corners of the EVF housing (just above the O & S of "Olympus").
The camera has always been kept and transported in a padded camera bag.
It has almost always sported the first section of the grip, as I've got large hands, but no signs of missing paint on that at all.
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Re: LCD frame crack on the OMD

Found this elsewhere:

Here is a statement i found on Oly Europe with the European serial numbers:
"02/19/2013
Important Information for OM-D
Olympus has discovered that a very small number of E-M5 cameras might possess a slight crack in the monitor cover. For all customers with a camera in the potentially affected serial number batches listed below, Olympus would like to offer a free check or repair, if required.
The affected range of serial numbers is: BEK501001 – BEK508887 (black) BF4501001 – BF4503865 (silver)
Should your camera be listed in one of the above serial number batches, please call the free-of-charge hotline 00800 67 10 83 00 to receive support for a free check and repair of your product."


Well, thats me then.
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Old 19th February 2013
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Re: LCD frame crack on the OMD

I will be calling them tomorrow for sure and getting my camera screen replaced before the Spring I hope....
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Question Re: LCD frame crack on the OMD

Oh hell,

Mine falls in that range as well - but there's no sign of a crack in the bezel yet! Wonder how long I'll be without the camera while it's checked/repaired??
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Re: LCD frame crack on the OMD

Quote:
Originally Posted by CJJE View Post
Oh hell,

Mine falls in that range as well - but there's no sign of a crack in the bezel yet! Wonder how long I'll be without the camera while it's checked/repaired??
Mine too, which does show a minor crack. From past experience when cameras enjoy a holiday in Portugal, it normally takes about 3 weeks.
Hopefully in my case, that will be long enough for a respray in the bodyshop too.

p.s. My Japanese is even worse than Google's, but my understanding is that this pretty minor crack won't affect the dust or water resistance

"This time, as part of the digital SLR camera E-M5, fine cracks (cracks, cracking), we have found that can occur.
Although there is no defect in the safety or functional aspects, including in connection with this matter, the dust-proof and drip-proof, in order to be used with confidence, to customers with the product, I would like to respond as follows: , I apologize and I would like to guide you.
"
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Last edited by peak4; 19th February 2013 at 08:15 PM. Reason: added p.s.
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Old 19th February 2013
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Re: LCD frame crack on the OMD

Mine is outside the range at BEK 510986 but has the crack so I will contact them anyway. That's an odd looking phone number though - where is it?
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Re: LCD frame crack on the OMD

Quote:
Originally Posted by mike_j View Post
Mine is outside the range at BEK 510986 but has the crack so I will contact them anyway. That's an odd looking phone number though - where is it?
Freephone to Germany I think
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Re: LCD frame crack on the OMD

Ooh. My number's come up. What do I win?

Think I will wait to see what other folks get offered. I can't afford to do without it at present.
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