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Olympus OM-D E-M1 The first Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

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Old 19th November 2016
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Worth a repair?

Evening all,

I've got an E-M1 which I bought in September 2013. It's taken a fair bit of abuse and racked up a few miles since then and is starting to shaw a few signs of wear and tear but was still fully working. Yesterday however some of the buttons on the back panel stopped working - the rocker switch, the menu button etc. and now I can only get the "OK" button to work normally.

I'd be willing to get it repaired if it was cost effective but before I contact Olympus I'd be interested if anyone had any idea of what the cost might be or any indeed other suggestions for a fix?

Many thanks in advance,

Jim
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Old 19th November 2016
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Re: Worth a repair?

It's only three and a bit years old, so isn't it still under warranty? (Most of us seem to have a three year warranty, with an option to extend it.) I'd suggest contacting Olympus anyway to see if they are willing to accept at least some of the repair costs...

Chris
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Old 19th November 2016
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Re: Worth a repair?

It's just cost me 139.50 to get my EM-1 repaired. That breaks down into 2 hours labour, a circuit board and some replaced bits that don't relate to the fault.
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Old 19th November 2016
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Re: Worth a repair?

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Originally Posted by CJJE View Post
It's only three and a bit years old, so isn't it still under warranty? (Most of us seem to have a three year warranty, with an option to extend it.) I'd suggest contacting Olympus anyway to see if they are willing to accept at least some of the repair costs...

Chris
They won't. Take it from me. I thought my camera was under guarantee (according to the registration page) but it wasn't...and it was made very clear to me that I should have known Olympus only extend the guarantee to 2 1/2 years....unless of course you pay for the extended guarantee.
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Old 20th November 2016
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Re: Worth a repair?

I'm with Anne on this. My E-M1 had a fault with the EVF where I had a green squiggly line. I thought it was under warranty but because I bought the camera second-hand and didn't have the original sale receipt they charged me for the repair, similar price to Anne.

I challenged this because I was allowed to register the camera on the Olympus site without any problems.

Olympus said without the receipt I couldn't prove the age of the camera. fair enough. At the time there were people on the Olympus UK FB group saying they had repairs done FOC out of warranty.

But what really annoyed me was they also said the EVF burn was my fault because I exposed the camera to damaging light.

Well if taking a camera out on a bright sunny day is exposing the camera to damage, to me that's a camera that's not fit for purpose.

It's got to the point now where I don't trust the camera, yesterday I was on the beach for an all day Long Exposure Workshop, the sun was low in the sky and right behind me. I kept trying to position the camera so that the sun wasn't directly hitting the EVF. That's no way to go out and enjoy photography when your worrying about the possibility of an another repair.

However it might be worth your while contacting the service centre to see if they will repair FOC or if maybe they can give you an estimate.
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Old 20th November 2016
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Re: Worth a repair?

Might be worth getting a second opinion from those excellent people at Luton Cameras, whatever Olympus Towers say.
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Old 20th November 2016
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Re: Worth a repair?

Certainly if Olympus wont do it FoC then Luton cameras would be a good idea. They've done some excellent lens work for me.
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Re: Worth a repair?

Many thanks all for the replies.

To be fair to Olympus it is most probably due to wear and tear that the fault has occurred. There's a chip on the back screen and the eye cup will need to be glued on at some point in the future also so it certainly isn't in mint condition!

I'll drop a line to "Olympus Towers" and wait for their response. I've used Luton Cameras before so I'll give them a shout pending what Olympus come back with.

(Park Cameras are doing 0% on a Mk II.......no, no.......)

Cheers again,

Jim
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Old 20th November 2016
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Re: Worth a repair?

Another outfit to consider for repairs is Johnson of Glasgow. They did my 300/4 which I bought from HDEW under the HDEW warranty rather than an Oly one. Unlike Oly they gave a full breakdown of the work carried out.
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Old 20th November 2016
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Re: Worth a repair?

I can also vouch for Johnson's of Glasgow. They carried out a repair on my e-3 some years back at a reasonable price. They might speak funny but their workmanship speaks for itself.
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Old 20th November 2016
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Re: Worth a repair?

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They might speak funny
And those that live in the "Land of the Prince Bishops" don't?

;^)

Jim
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Old 20th November 2016
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Re: Worth a repair?

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Originally Posted by Melaka View Post
Another outfit to consider for repairs is Johnson of Glasgow. They did my 300/4 which I bought from HDEW under the HDEW warranty rather than an Oly one. Unlike Oly they gave a full breakdown of the work carried out.
To be fair to the actual service centre (and I don't have a problem with the guys in Portugal who do a great job) they itemised every last part they needed. At least 30-40 on my estimate were parts coming to no more than 3p each. I knew exactly what I was paying for. My comment about the 'non fault related' item was that they replaced the frame eye piece unit which didn't relate to the cable release port. But maybe it was damaged; however it was still only pence so not a problem.
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Re: Worth a repair?

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And those that live in the "Land of the Prince Bishops" don't?

;^) Jim
As a born and bred Jock living in the NE England you are allowed to say that... I, however, couldn't possibly comment.
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Old 22nd November 2016
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Re: Worth a repair?

Quote:
Originally Posted by Melaka View Post
Another outfit to consider for repairs is Johnson of Glasgow. They did my 300/4 which I bought from HDEW under the HDEW warranty rather than an Oly one. Unlike Oly they gave a full breakdown of the work carried out.
Thanks for the recommendation. It's on its way to down Johnstones for an estimate today.

Thanks again to all as well.
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