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Olympus OM-D E-M1 The first Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

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Old 9th May 2015
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Kudos to Oly service

I sent my E-M1 back to Olympus to fix the perennial rear dial problem. It was back within the week, fully fixed and also with a new top plate since the old one was "damaged by external force" - it had a very small paint scratch on the left. No charge.

Very impressed!
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Old 9th May 2015
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Re: Kudos to Oly service

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Originally Posted by pdk42 View Post
I sent my E-M1 back to Olympus to fix the perennial rear dial problem. It was back within the week, fully fixed and also with a new top plate since the old one was "damaged by external force" - it had a very small paint scratch on the left. No charge.

Very impressed!
That's good to hear Paul,

The only other company I know that provides that level of service FOC is Leica.

Another reason why my favourite cameras are Olympus and Leica.

Kind regards, Simon
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Old 9th May 2015
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Re: Kudos to Oly service

Sounds like a good service Paul - I take it this was outside the guarantee period?
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Old 9th May 2015
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Re: Kudos to Oly service

Surely all EM1s are still under guarantee.
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Old 9th May 2015
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Re: Kudos to Oly service

Yes Olympus are pretty good at turning cameras around, but they do get quite a bit of practice at it don't they. The technicians should be able to fix the rear wheel with thier eyes closed now, unfortunately it's a common problem.
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Re: Kudos to Oly service

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Originally Posted by Iansky View Post
Sounds like a good service Paul - I take it this was outside the guarantee period?
No - it's still in the warranty period Ian.
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Re: Kudos to Oly service

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Yes Olympus are pretty good at turning cameras around, but they do get quite a bit of practice at it don't they. The technicians should be able to fix the rear wheel with thier eyes closed now, unfortunately it's a common problem.
It does seem that Oly suffer from control wheel issues. The E-P5 has similar issues and the E-PL5 and E-PM2 tend to develop overly-sensitive dials around the rear buttons. Given all the other cool and very advanced tech, you'd think things like control wheels would be child's play.
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Old 10th May 2015
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Re: Kudos to Oly service

Yes, my EP5 went back for the same reason and from recollection it took 13 days in total, but SRS were the middle men.
Can't be economical for any manufacturer to have to deal with so many warranty issues. Time will tell if they've learnt their lesson with the MK2 version of the EM5 and EM1.
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