Olympus UK E-System User Group
Olympus UK E-System User Group

Join our unique resource for Olympus Four Thirds E-System DSLR and Pen and OM-D Micro Four Thirds photographers. Show your images via our free e-group photo gallery. Please read the e-group.uk.net forum terms and conditions before posting for the first time. Above all, welcome!


Go Back   Olympus UK E-System User Group > Out of Focus area > The lounge

The lounge Relax, take a break from photo and camera talk - have a chat about something else for a change. Just keep it clean and polite!

Reply
 
Thread Tools Display Modes
  #1  
Old 22nd July 2016
snaarman's Avatar
snaarman snaarman is offline
Full member
 
Join Date: Feb 2008
Location: Baaarkshire UK
Posts: 6,865
Thanks: 502
Thanked 417 Times in 325 Posts
Likes: 492
Liked 1,336 Times in 506 Posts
Pensions. Can I speak to a human please!

RANT MODE ON.

I get a brown envelope from the pensions people. "We notice you are getting on a bit and are eligible for a Government Pension soon"

OK, so it turns out the default setting for pensions is "I don't want my pension" and you have to actually apply for it. You can do it on line. Excellent, I will do that.

A nice simple set of web pages. Name, date of birth, national insurance number, address. This is all going rather well. Enter your Government Gateway ID and password (what?...)


I see. You should have told me that back on page one. So I go to create a Gateway ID for myself. Same questions, name, DoB etc etc.

It has a long think.

"We can't retrieve your information, you have to do this by phone." It also says if the process fails press the Return button.

(Ahem. You lot wrote to me using my name, my address, my national insurance number and you clearly know my date of birth so don't tell me I don't exist on your system)

There isn't one, just a continue button.

I click continue. "Congratulations Mr blank you have registered ... etc etc) Again, "if the process was not successful, press the return button to find the phone number you will need to register".

There is no return button.

Is it me?

Is the government trying to keep me from my pension perhaps.

I paid all your stupid tax for years and years while you wasted it on pointless projects and failed to mend the roads. Now I want my pension please.

Grrr.

RANT MOD OFF.

Pete
__________________
Look, I'm an old man. I shouldn't be expected to put up with this.


Pete's photoblog Misleading the public since 2010.
Reply With Quote
The Following Users Liked This Post:
Grumpy Hec (23rd July 2016), pandora (22nd July 2016)
  #2  
Old 22nd July 2016
Ricoh Ricoh is offline
Full member
 
Join Date: Apr 2014
Location: Lancashire
Posts: 5,792
Thanks: 592
Thanked 421 Times in 373 Posts
Likes: 787
Liked 1,919 Times in 1,143 Posts
Re: Pensions. Can I speak to a human please!

I feel for you... I get similar irritation with my correspondence from HMRC.

Q. How soon before one's 65 should an individual expect to receive a similar 'brown' envelope?
__________________
Steve

on flickr
Reply With Quote
  #3  
Old 22nd July 2016
snaarman's Avatar
snaarman snaarman is offline
Full member
 
Join Date: Feb 2008
Location: Baaarkshire UK
Posts: 6,865
Thanks: 502
Thanked 417 Times in 325 Posts
Likes: 492
Liked 1,336 Times in 506 Posts
Re: Pensions. Can I speak to a human please!

Quote:
Originally Posted by Ricoh View Post
I feel for you... I get similar irritation with my correspondence from HMRC.

Q. How soon before one's 65 should an individual expect to receive a similar 'brown' envelope?
Without giving my date of birth away.. :-) about 4 months.
__________________
Look, I'm an old man. I shouldn't be expected to put up with this.


Pete's photoblog Misleading the public since 2010.
Reply With Quote
  #4  
Old 22nd July 2016
Ricoh Ricoh is offline
Full member
 
Join Date: Apr 2014
Location: Lancashire
Posts: 5,792
Thanks: 592
Thanked 421 Times in 373 Posts
Likes: 787
Liked 1,919 Times in 1,143 Posts
Re: Pensions. Can I speak to a human please!

Quote:
Originally Posted by snaarman View Post
Without giving my date of birth away.. :-) about 4 months.
Haha, I'm reasonable at maths but useless with arithmetic, so your secret is safe with me

As I understand things, the government provides an opportunity for individuals to defer their pension, and by doing so they get an increased payment when they start drawing. Clearly it's in the governments interest to defer for as long as possible, with a thank you note pinned to the bunch of flowers for your funeral.
__________________
Steve

on flickr
Reply With Quote
The Following Users Liked This Post:
Naughty Nigel (22nd July 2016), snaarman (22nd July 2016)
  #5  
Old 22nd July 2016
Wee man's Avatar
Wee man Wee man is offline
Senior Member
 
Join Date: Sep 2009
Location: Newcastle Co. Down N. Ireland
Posts: 8,001
Thanks: 2,392
Thanked 1,155 Times in 1,030 Posts
Likes: 281
Liked 1,234 Times in 804 Posts
Re: Pensions. Can I speak to a human please!

You have passed the test if you can fill it in you are to young as you understand computers. Expect cheque in post but the banks will not cash it as you are not registered on their system and you can only register if you can get a teenager to to vouch for you and you bring a pension book which you get after cashing your first pension cheque.

Wee Man
__________________
Ed

What if the Hokey Cokey is what its all about?
Reply With Quote
The Following Users Liked This Post:
Grumpy Hec (23rd July 2016), pandora (22nd July 2016), snaarman (22nd July 2016)
  #6  
Old 22nd July 2016
Naughty Nigel's Avatar
Naughty Nigel Naughty Nigel is offline
Full member
 
Join Date: May 2008
Location: Land of the Prince Bishops
Posts: 9,883
Thanks: 403
Thanked 568 Times in 481 Posts
Likes: 3,416
Liked 2,403 Times in 1,583 Posts
Re: Pensions. Can I speak to a human please!

It isn't just HMRC. Nobody wants to speak to consumers these days.

They can take our money in milliseconds, but just try to speak to a human being to return a faulty item or request a refund.

Worse still, outfits like Amazon sell cheap Chinese goods which are downright dangerous. (We recently bought a camping stove that produces dangerous quantities of CO.)
You can send them back for a refund, but it is impossible to speak to anyone to warn them that the item could kill!

At least HMRC provides a phone number. Many businesses no longer provide phone numbers. If you are lucky enough to find one the chances are the number will have been changed, or you will be kept on hold for an hour or more whilst listening to awful hold music, and that ubiquitous message "we are experiencing unusually high call volumes - your call is important to us, please hold."

Eventually you are put through to 'John' or 'Susan' at a call centre in Mumbai. John/Susan pretend to have very poor English, and tell you they don't have the authority to authorise a refund or take any other action. They then close by asking "is there anything else I can help you with today!"

Welcome to the 21st century.
__________________
---------------

Naughty Nigel


Difficult is worth doing
Reply With Quote
The Following User Liked This Post:
pandora (22nd July 2016)
  #7  
Old 22nd July 2016
benvendetta's Avatar
benvendetta benvendetta is offline
Full member
 
Join Date: Sep 2008
Location: Pontypool, South Wales
Posts: 3,748
Thanks: 83
Thanked 297 Times in 262 Posts
Likes: 167
Liked 339 Times in 229 Posts
Re: Pensions. Can I speak to a human please!

65 will become 66, 67, 68............. in the near future! Even mine (and I am 62 at the mo), is slightly beyond my 65th birthday.
__________________
Dave

E-M1 Mk2, Pen F, HLD-9, 17, 25, 45, 60 macro, 12-40 Pro, 40-150 Pro, 12-50, 40-150, 75-300, MC-14, MMF-3 (all micro 4/3rds), 7-14 (4/3rds), 50, 135 (OM), GoPro Hero 3, Novo/Giottos/ Manfrotto supports. Lowepro, Tamrac, Manfrotto, and Billingham bags.

External Competition Secretary, Cwmbran PS & Welsh Photographic Federation Judge
Reply With Quote
  #8  
Old 22nd July 2016
Harold Gough Harold Gough is offline
Full member
 
Join Date: Oct 2014
Location: Reading UK
Posts: 5,913
Thanks: 58
Thanked 832 Times in 760 Posts
Likes: 40
Liked 3,320 Times in 1,790 Posts
Re: Pensions. Can I speak to a human please!

Quote:
Originally Posted by snaarman View Post
RANT MODE ON.

I get a brown envelope from the pensions people. "We notice you are getting on a bit and are eligible for a Government Pension soon"

OK, so it turns out the default setting for pensions is "I don't want my pension" and you have to actually apply for it. You can do it on line. Excellent, I will do that.

A nice simple set of web pages. Name, date of birth, national insurance number, address. This is all going rather well. Enter your Government Gateway ID and password (what?...)


I see. You should have told me that back on page one. So I go to create a Gateway ID for myself. Same questions, name, DoB etc etc.

It has a long think.

"We can't retrieve your information, you have to do this by phone." It also says if the process fails press the Return button.

(Ahem. You lot wrote to me using my name, my address, my national insurance number and you clearly know my date of birth so don't tell me I don't exist on your system)

There isn't one, just a continue button.

I click continue. "Congratulations Mr blank you have registered ... etc etc) Again, "if the process was not successful, press the return button to find the phone number you will need to register".

There is no return button.

Is it me?

Is the government trying to keep me from my pension perhaps.

I paid all your stupid tax for years and years while you wasted it on pointless projects and failed to mend the roads. Now I want my pension please.

Grrr.

RANT MOD OFF.

Pete
I had forgotten all the fun I had with that.

When you do get your pension your will receive payments every four weeks, not monthly. I asked my MP why I couldn't receive payments monthly, as is the case with my occupational pension and most of my outgoings. He enquired and was told that they couldn't possibly cope with that. So, we have tossers, utter tossers and those who operate the state pension scheme.

Harold
__________________
The body is willing but the mind is weak.
Reply With Quote
The Following User Liked This Post:
Grumpy Hec (23rd July 2016)
  #9  
Old 22nd July 2016
Wally's Avatar
Wally Wally is offline
Full member
 
Join Date: Oct 2010
Location: Land of the Prince Bishops
Posts: 3,789
Thanks: 257
Thanked 1,128 Times in 705 Posts
Likes: 524
Liked 1,469 Times in 734 Posts
Re: Pensions. Can I speak to a human please!

Sometimes even speaking to a person isn't much better. My next-door neighbour works at HMRC at Washington - the one in the UK - and I asked if it were possible to get me some forms referencing pension pot cash-in as I need a magnifying glass to read normal sized print..

Three guesses to the answer and the first two don't count?

Given that UK on-line fraud is now at an all time high, I'm not all that convinced that HMG should be allowed access to the internet as each time they geti nvolved in IT ventures, it goes pear-shaped, costs huge amounts of dosh only to get shelved.

Better, and probably a darned sight cheaper to get the long-term unemployable to answer telephone qureies as they would be more knowledable to queries and reduce stress to the punters which in turn must be beneficial to the NHS with regards to stress relaed illness due to an allergy to musac.
__________________
It's not what inspires us that is important, it's where the journey takes us.

Wally and his Collie with our Oly bits & bobs

Reply With Quote
The Following User Liked This Post:
Naughty Nigel (22nd July 2016)
  #10  
Old 22nd July 2016
Naughty Nigel's Avatar
Naughty Nigel Naughty Nigel is offline
Full member
 
Join Date: May 2008
Location: Land of the Prince Bishops
Posts: 9,883
Thanks: 403
Thanked 568 Times in 481 Posts
Likes: 3,416
Liked 2,403 Times in 1,583 Posts
Re: Pensions. Can I speak to a human please!

Quote:
Originally Posted by Wally View Post
Better, and probably a darned sight cheaper to get the long-term unemployable to answer telephone qureies as they would be more knowledable ...........
They will also know the benefits system better than those who administer it!
__________________
---------------

Naughty Nigel


Difficult is worth doing
Reply With Quote
  #11  
Old 22nd July 2016
angelpaaul's Avatar
angelpaaul angelpaaul is offline
Full member
 
Join Date: Nov 2007
Location: Wirral
Posts: 401
Thanks: 43
Thanked 21 Times in 20 Posts
Likes: 45
Liked 44 Times in 30 Posts
Re: Pensions. Can I speak to a human please!

I'm still waiting for my gateway ID, I got the activation code weeks ago. By the time I do get the ID, the code will be out of date!
__________________
Regards - Paul
Reply With Quote
  #12  
Old 22nd July 2016
snaarman's Avatar
snaarman snaarman is offline
Full member
 
Join Date: Feb 2008
Location: Baaarkshire UK
Posts: 6,865
Thanks: 502
Thanked 417 Times in 325 Posts
Likes: 492
Liked 1,336 Times in 506 Posts
Re: Pensions. Can I speak to a human please!

I spoke to a human called Billy, and he sorted me out . He was polite, efficient and forgiving. I didn't read the long list of data they need, stated on the back of the letter.

Most people don't turn the letter over, just like me. As a result I didn't have my wife's national insurance number to hand...
__________________
Look, I'm an old man. I shouldn't be expected to put up with this.


Pete's photoblog Misleading the public since 2010.
Reply With Quote
  #13  
Old 22nd July 2016
Gwyver's Avatar
Gwyver Gwyver is offline
Senior Member
 
Join Date: Oct 2008
Location: nr Stockport
Posts: 1,517
Thanks: 94
Thanked 338 Times in 212 Posts
Likes: 352
Liked 466 Times in 206 Posts
Re: Pensions. Can I speak to a human please!

Pete,
I've recently been through this process. I found that even if you provide all the requested information nothing further happens until you chase DWP by phone. Not sure if this is because that like to hear that the would-be pensioner actually exists before actioning the payment process!

I expect you will eventually receive a letter with the following subtitle: "Award Notice and Statement of Details".
implying that the government is gratiously providing something that I always thought was an entitlement (having paid many years of NI).
__________________
Chris
Reply With Quote
  #14  
Old 22nd July 2016
pandora's Avatar
pandora pandora is online now
Full member
 
Join Date: Dec 2010
Location: Victoria, Australia
Posts: 16,649
Thanks: 891
Thanked 1,543 Times in 1,494 Posts
Likes: 1,999
Liked 4,376 Times in 1,976 Posts
Re: Pensions. Can I speak to a human please!

Quote:
Originally Posted by benvendetta View Post
65 will become 66, 67, 68............. in the near future! Even mine (and I am 62 at the mo), is slightly beyond my 65th birthday.
Dave - it's like a greyhound lure that moves faster the closer the dogs get to it, just out of reach.
__________________
My Flickr

* mark * Wangaratta, Victoria, Australia **
The OM-D E-M1 Mark II * OM-D M5 MkII * XZ2 * XZ1 * E3
On post-processing: The camera kneads the dough, PP bakes the bread - Greenhill
Reply With Quote
  #15  
Old 22nd July 2016
Magus's Avatar
Magus Magus is offline
Full member
 
Join Date: Aug 2012
Location: Greater Manchester
Posts: 602
Thanks: 16
Thanked 28 Times in 26 Posts
Likes: 576
Liked 23 Times in 17 Posts
Re: Pensions. Can I speak to a human please!

Quote:
Originally Posted by Harold Gough View Post
I had forgotten all the fun I had with that.

When you do get your pension your will receive payments every four weeks, not monthly. I asked my MP why I couldn't receive payments monthly, as is the case with my occupational pension and most of my outgoings. He enquired and was told that they couldn't possibly cope with that. So, we have tossers, utter tossers and those who operate the state pension scheme.

Harold
You can opt to have it paid weekly into your account - get your hands on the money as quickly as possible before the bu**ers change their minds
__________________
Gus
__________________________________________________ ______________
E-M1 E-620 XZ-1 (E-300) - M12-40 ZD9-18 ZD14-45 ZD14-54 ZD40-150 ZD70-200 ZD35mm Macro EC-14
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Let The Trees Speak - my latest book Zuiko Exhibitions, stock photos, professional work 7 7th June 2016 11:21 PM
The Human Body Barr1e The lounge 4 12th December 2015 10:04 AM
A skull, not human... Stewart G Foto Fair 8 16th December 2012 05:16 PM
Speak English here Wally The lounge 0 26th September 2012 08:34 PM
BBC Human Planet stills slideshow jdal The lounge 1 4th March 2011 01:06 PM


All times are GMT. The time now is 02:09 PM.


The Write Technology Ltd, 2007-2019, All rights reservedAd Management plugin by RedTyger