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Olympus OM-D E-M1 The first Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

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Old 7th October 2017
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EM-1 Total Failure - Me too!

I bought my E-M1 from Ffordes at the end of June. It looked like new and had only 5000 shutter actuations. Unfortunately it was suffering from the "rear dial problem", and I returned it to Ffordes, who had it repaired (at their expense) by Olympus.

It has worked very well with some 1500 shutter actuations added, until today when I had the same total failure as Harold Gough.

After taking the lens off, I could see that the shutter was closed. A gentle touch with a finger tip and it flew open. It worked again for a few exposures before jamming again.

Has any one else had this experience?

As Olympus repaired it in July, will this further repair be covered by their warranty?

As it was Ffordes that had the last repair done, will I have to go through them again, or will Olympus know about the camera if I tell them the serial number?

Any comments or help would be much appreciated
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Old 7th October 2017
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Re: EM-1 Total Failure - Me too!

Get in touch with Ffordes and ask their advice. Whenever I've had problems with cameras I've purchased from them, they where always helpful quick to sort it out.
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Old 7th October 2017
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Re: EM-1 Total Failure - Me too!

Yes, I have always found them helpful too, but I cannot speak to anyone there until Monday.

Back at home, the shutter started working again. It is no good sending it to anyone unless the fault can be clearly seen. I will keep plugging away with it and see what happens. The Olympus repair was done in July, so I have some time on my side.

When I found the shutter jammed, a very light touch with my finger, and it sprang open.

It has occurred to me that I can keep shooting in Silent mode when the mechanical shutter is not needed.

Thanks for your comment.
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Old 7th October 2017
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Re: EM-1 Total Failure - Me too!

I have said this before............

My EPL5 ended up with a jammed/broken shutter. Olympus repaired it for 90.

Is this an Olympus weakness?? (Not the 90, but a design in the shutter mech.)

But with the EM1 there is the option to use the silent shutter, which is purely electronic and not mechanical..................

Best is that they repaired for quite a reasonable price, worst is that there is design fault............
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Old 7th October 2017
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Re: EM-1 Total Failure - Me too!

Quote:
Originally Posted by Pjphoto59 View Post

...

It has occurred to me that I can keep shooting in Silent mode when the mechanical shutter is not needed.

...
Silent mode has a number of limitations; e.g. you can't use flash with it.
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Re: EM-1 Total Failure - Me too!

Yes, I have thought of using silent mode, and it does work. On the other hand, I feel as though the mechanical shutter should work too! For the moment, it seems to have repaired itself. I will keep shooting with it and see what happens. Electronic shutter will remain as a fall back.

If the mechanical shutter does irretrievably lock up, I will get it repaired.
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Old 15th November 2017
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Re: EM-1 Total Failure - Me too!

As I said "If the mechanical shutter does irretrievably lock up, I will get it repaired."

It worked well for another 670 exposures, and then stopped dead again.

As I had details of the Olympus repair to the mode dial, done last July, I have been able to send it for repair, under the Olympus Warranty.

I have had six different 4/3 DSLRs, three different m4/3 EPs and an OMD E-M5 Mk1, and have never had any problems with any of these cameras.

Then I buy an E-M1, top of the range Pro camera, with only 5000 shutter actuations, and need two factory repairs in the first three months!

I hope it will be OK after this repair.

Back in the bad old days of unreliable British cars, sometimes someone got a really bad one. We called it a "Friday Car"

Have I got a "Friday E-M1"?

Peter
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Old 15th November 2017
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Re: EM-1 Total Failure - Me too!

Dunno, but I almost exclusively use the electronic shutter..............

My Mk1 had over 15000 actuations with no problem............
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Re: EM-1 Total Failure - Me too!

When I have a piece of nearly new equipment, I expect all of it to work.

I do use the electronic shutter, but I occasionally use my FL50 flash, and for that the mechanical shutter needs to work.
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Old 15th November 2017
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Re: EM-1 Total Failure - Me too!

Quote:
Originally Posted by Pjphoto59 View Post
Back in the bad old days of unreliable British cars, sometimes someone got a really bad one. We called it a "Friday Car"

Have I got a "Friday E-M1"?

Peter
A device can fail at any time - check out the "bathtub curve":

https://en.wikipedia.org/wiki/Bathtub_curve.

Once you're past the infant mortality period and prior to the end-of-life (worn out) period, there is a constant statistical failure rate. Modern manufacturing techniques can make this quite small but rates of 1 or 2% are not uncommon for consumer goods. Olympus will have tried to get this rate as low as they can to avoid warranty costs becoming excessive but there will still be random failures... it's down to luck.
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Old 16th November 2017
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Re: EM-1 Total Failure - Me too!

Just thinking out loud, Could it be that camera have been kept too long and the shutter is sticking due to lubricant settling to a side or something causing the shutter to jam. So with more use, the lubricant have spread itself out thus no more jam.

Back in the days of the E series, the entry level were only 50,000. But some experience more than double.
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Old 16th November 2017
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Re: EM-1 Total Failure - Me too!

When the first shutter lock-up occurred, I found I could release it by banging the side of the hand grip with an open hand. This only happened 3 or 4 times, but after that I started using this camera exclusively, to test whether it was cured or whether the problem would recur. It worked perfectly well for 607 exposures, then a hand slap did not free it, so it was time for it go to Portugal.

I am well aware of the "bath tub" failure pattern, although I am not sure that I would expect it to happen with a precision device like a camera.

The mode dial failure happened to so many people, I suspect it was a design fault, hopefully rectified now.

I am not sure what the design life of the E-M1 shutter is, but I know that for my E1 and E5 cameras it was 150,000 actuations.

I expect the E-M1 is the same, but even if it were, say, 50,000, at only some 7,000 actuations, I am certainly in the "Infant Mortality" phase. I hope they are going to put in a good shutter this time!
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Re: EM-1 Total Failure - Me too!

Quote:
Originally Posted by Pjphoto59 View Post
I expect the E-M1 is the same, but even if it were, say, 50,000, at only some 7,000 actuations, I am certainly in the "Infant Mortality" phase. I hope they are going to put in a good shutter this time!
My EPL5 came back with a 6 month guarantee...........

Never used it again actually.........
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Re: EM-1 Total Failure - Me too!

Yes, with the original purchase from Ffordes in June, I got a six month guarantee. They had to pay Olympus for the first repair in July which gave me a new guarantee to January. I will probably get it back in December with a new guarantee until June.

Just what you need for a Friday Camera. . .
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Old 17th November 2017
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Re: EM-1 Total Failure - Me too!

I posted the camera off to Olympus in Nottinghamshire on Thursday 9th November. On Tuesday 14th I called them to check that it had arrived. They confirmed that it had arrived, and that it had been sent to Portugal.

Today, while I was out, DHL tried to deliver a parcel. I checked with them and they confirmed that it is a camera.

Very fast work in Portugal! Now I have to stay in all day Monday, as DHL will only guarantee to deliver between 9 a.m and 9 p.m. . . .
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