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Old 10th January 2009
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Photoshop CS3 vs Mac

I don't really know where I should post this so I have chosen this spot. If it is unapropriate I am sure that it will get moved to the right place.
I am attaching a chronicle of ongoing problems that I have had and I hope that someone might have an incling of what is going on and excuse me for such a long winded problem.

June 12th’08 I called Adobe re the problems I have been having with Photoshop since I installed the upgrade to Tiger called Leopard. Prior to the new OS I had no problems with PS. With their direction I uninstalled PS and reinstalled it. My customer number is 100241277 and the case number is/was 180268450.

July 2/08 called Adobe re previous calls and the inability to transfer from Bridge to Photoshop. I downloaded “Cyberduck” and transferred a number of files to be analyzed by Adobe and was told that the matter would be transferred to a “higher” authority. The error message that I was getting was:
“The Application Bridge quit unexpectedly. Mac 0SX and other applications are not affected. Check Relaunch to launch the application.”

July 7th’08 after being advised that it was an operating system problem I called Mac and the techs name was Matt who had me uninstall and reinstall with all updates case #100109515

I later called back and got Andy who again had me uninstall and reinstall.

July 28th I received a call from Adobe to see if I had been able resolve the issues and at that time I told them that I had not and that I had been in touch with Mac

Aug 7th’08 again called Adobe, spoke to Rachel who took all the details and indicated that I should be talking to a level 2 IT. I indicated that I had no problem with PS if I started from scratch turning on the computer however the problem seemed to occur when I left the ‘puter in sleep mode and then attempted to use PS where upon it crashed.

It also crashed when I went from Lightroom to PS

Aug 11th’08 I opened PS only to get the following error message “Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or Adobe customer service for help”

I opened Bridge, clicked on an image and then double clicked to go to PS and got this message:
“same as above”

Aug 12th’08 spoke to Robert at Adobe who attempted ti fix problem similar to the session of July 12th He took my phone number uninstalled PS using clean sweep, rebooted in safe mode..reinstalled PS

Aug 18th’08 I called Adobe head office 408-536-6000 told them of the problems that I was encountering and they took my number and said that they would call back

Aug 18th’08 got the message “Photoshop an unexpected and unrecoverable problem has occurred. Photoshop will now exit” I again spoke to PS to Stephen who suggested that we unable the automatic download of updates??? I spoke to a number 1 level after consultation with a number 2 level said that it was not a software issue rather it was a OS problem.

Aug 19th’08 received a call from Andrew who is replacement media Tech Support and suggested a new copy of PS be sent, that I reformat the whole drive and then install only PS and see how it worked and if it did to install the rest of my software one at a time checking out to insure that the program was still working fine. I did not do this as I was afraid of having problems greater than I already have.

Sept 3rd’08 Spoke to Rob at Mac service and he suggested that I leave the computer in the sleep mode but in the morning that I restart the system.
this problem has continued until again I called

Oct 27th’08 called Mac was transferred to Graham level 2 1-877-388-0879 ext 84349 and again on

Nov 11th’08 spoke to Riley and then Shaun at Mac Case # 109618430 and they suggested that it was not an OS problem but software and suggested that I call Adobe again at the same time they also thought that it might be caused by plug ins but did not elaborate.

I have been unable to use Photoshop and today January 9th 2009 I gave it another try. I opened Bridge
clicked on an image and used command O promptly getting the following message which by the way I have had before:
Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe Customer support for help.

In all the conversations with all of the above I uninstalled and reinstalled Adobe Photoshop with the assistance of either Adobe Level 2 ITs or Mac Level 2 Its at least 6 times. If I start the system up fresh Photoshop works but as I leave the system asleep for any period within a day or overnight Adobe fails to operate.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Hi Bill,

I went through some of the same issues as you did with CS3. Some cleared up when I went to CS4. I never did have the lost license issue however.

And bless you for your patience. I can never deal that long and that kindly with tech support organizations.

In my case I'm sure it really is an OS problem or at least an OS problem caused by an interaction with some utility that works with or within the system. Here's what the problem is. I can't find my problem after a year plus of looking at many levels. I do know that my current main CS4 problem is triggered by Flash applications that change the screen size when they launch and attempt to change it back when they quit. Generally that works fine, but not with PS which wants no part of the change bak and freaks out. That bug was also in CS3. I think but am not sure Flash is at fault. But is Flash, PS, or the OS (for not handling the screen resize correctly) at fault. I wonder if Sleep resizes the screen to essentially 1 x 1? I'd not be surprised.

The loss of license is scarier. Obviously it's kept somewhere and something is eating it periodically. I think that has to be an OS problem, but them the question becomes what and why is it only eating PS and Bridge licenses? The answer here may be somehow you're getting duplicate copies of the license file . Maybe there's an old one somewhere. They're not visible files I think. When you restore you just copy over or do restore using specialist softwear from a restore set? If so the duplicate could be reinstalled. Also am I correct in assuming you have only on HD? No externals?

Finally Apple tech support in the States is the pits. Search a website like MacFixit (macfixit.com) for your problem. There is a cost there but as I recall it was low.

Good luck,

Steve
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Which Mac computer are you using - and how old is is it.

Have you also raised this on the Apple Discussion forums run by Apple - it will help you to find other people with this problem.

Also raising this on the Adobe run forums might get you some other user experience.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Hi Bill - wow, what a series of issues and you show incredible patience.

I have no solution for you, except to perhaps try running your thread on a Mac support forum and see what you get. I have always used the following site;

http://forums.macosxhints.com/index.php

... and have always had my issues sorted - not that there have been many though.

Good luck, and sorry you're experiencing these issues.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Thank you so much all, for support. I am frustrated to the point of saying sod it to Adobe.
I am using a Mac 3.06 GHz Intel Core 2 Duo 4 GB DDR2 SDRAM and OSX 10.5.6

I have Lightroom and it has not been affected other than when I have attempted to fix an image by using the option of going to PS and then it crashes. I am convinced that it is the software until I think about all the problems and then I am convinced that it is the operating system. I am completely ticked off with both companies lack of interest in the problem nor their ability to come up with a solution.

I have a good friend who is a software writer who has the same Mac system who is going to have a look at it. I know that he will really look into places that you and I have never been but I thought that I would post my problem in forums that I thought might bring some results, here, DPReview and the Adobe support forum. At the moment I have had your support only and for that I appreciate it.

I will let you know how I eventually make out and thanks again.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

All I could further suggest Bill is have you tried booking an appointment with a Mac Genius at your local Mac store...? They really are experts and might be able to help...

Worth a shot...?
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Thanks John. Yes, I have considered but the weather here keeps me indoors. Our Mac store is downtown and I am afraid of falling on our icy streets. Good suggestion though and if nothing else happens I will go this route. I must add that this site has been very helpful.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Quote:
Originally Posted by Bill Gordon View Post
Thanks John. Yes, I have considered but the weather here keeps me indoors. Our Mac store is downtown and I am afraid of falling on our icy streets. Good suggestion though and if nothing else happens I will go this route. I must add that this site has been very helpful.
Thanks Bill, very nice of you to say so.

I hope you manage to get this sorted soon, you have a lot of patience indeed.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Did you install 10.5.6 from the combo update or from the delta update. Many people recommend the use of the combo update.

I guess that you are using a Mac Pro - a colleague at the local Apple Club is having problems with Photoshop in that it does not do a Save as or something cleanly - I cannot remember the details. He was involved in a war of attrition between Apple and Adobe with Adobe saying that there was a problem in the Mac Pro and Apple saying that the problem was in Photoshop - a classic hardware versus software blame game. His wife was using the same versions of the software on an iMac and it was working fine.

I hope to find out if he has fixed the problem next time we meet.

Have you tried installing full MacOSX on a clean partition and updating it to the current level and then installing Photoshop to see if the problem occurs.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Quote:
Originally Posted by DerekW View Post
Did you install 10.5.6 from the combo update or from the delta update. Many people recommend the use of the combo update.

I guess that you are using a Mac Pro - a colleague at the local Apple Club is having problems with Photoshop in that it does not do a Save as or something cleanly - I cannot remember the details. He was involved in a war of attrition between Apple and Adobe with Adobe saying that there was a problem in the Mac Pro and Apple saying that the problem was in Photoshop - a classic hardware versus software blame game. His wife was using the same versions of the software on an iMac and it was working fine.

I hope to find out if he has fixed the problem next time we meet.

Have you tried installing full MacOSX on a clean partition and updating it to the current level and then installing Photoshop to see if the problem occurs.
Hi Derick. In answer to your querries the mac is a G5intel chip and I don't understand your first question.....what is "combo update and what is "delta update" I do not understand these two questions

as to your second para the program either Photoshop or Bridge crashes with an error message and the error message is always generated as a PS message which indicates to me that it is Photoshop not connecting properly with the operating system.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Delta and Combo update
A Delta update only contains the modules that have been changed since the last issue of fixes.

A Combo update is all the changed modules since the CD/DVD of the product was shipped

It is possible that a series of Delta updates could end up with the some down level modules existing on the system drive due to "things happening"

With a Combo update you have a huge down load that once it has downloaded will have a much better chance of updating the operating system to where it should be.

What model Mac is it - iMac, Mac Pro or a laptop
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

Quote:
Originally Posted by DerekW View Post
Delta and Combo update
A Delta update only contains the modules that have been changed since the last issue of fixes.

A Combo update is all the changed modules since the CD/DVD of the product was shipped

It is possible that a series of Delta updates could end up with the some down level modules existing on the system drive due to "things happening"

With a Combo update you have a huge down load that once it has downloaded will have a much better chance of updating the operating system to where it should be.

What model Mac is it - iMac, Mac Pro or a laptop
I

it is an imac G5 intel processor
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Old 11th January 2009
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Bill Gordon Bill Gordon is offline
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Re: Photoshop CS3 vs Mac

Quote:
Originally Posted by Bill Gordon View Post
I

it is an imac G5 intel processor
as to the Delta or Combo .... I don't know .... I get a message from mac indicating an upgrade and I just press OK and away we go so as far as I know I am getting an upgrade to the existing system sitting on my hard drive.
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Old 11th January 2009
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Re: Photoshop CS3 vs Mac

The automatic download and update are done with the delta updates.

It might be worthwhile downloading the combo fix pack for 10.5.6 from here

http://www.apple.com/downloads/macos...mboupdate.html
and re installing it on top of your existing system

Did you ever run your iMac with the previous version of OSX eg 10.4.x or was 10.5.x supplied on the machine when your bought it.
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Old 12th January 2009
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Re: Photoshop CS3 vs Mac

Quote:
Originally Posted by DerekW View Post
The automatic download and update are done with the delta updates.

It might be worthwhile downloading the combo fix pack for 10.5.6 from here

http://www.apple.com/downloads/macos...mboupdate.html
and re installing it on top of your existing system

Did you ever run your iMac with the previous version of OSX eg 10.4.x or was 10.5.x supplied on the machine when your bought it.
Leopard was already installed on the computer when I bought it.
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