View Single Post
Old 25th August 2019
GreyOldMan GreyOldMan is offline
Full member
Join Date: Jan 2019
Location: West Yorkshire
Posts: 52
Thanks: 6
Thanked 2 Times in 1 Post
Likes: 27
Liked 2 Times in 2 Posts
Third party battery failure for OM-D EM5 II


Has anyone else had the same problem as I’m having with Hahnel and its third party batteries?

When I bought my OM-D E-M5 II from Jessops, it came with the Olympus battery (naturally) and I also bought a Hahnel HL-ON1.

That HL-ON1 has now swollen so it jams if I put it into the camera, and shows the flashing error light on the Olympus charger.

I’ve contacted Hahnel about replacing it as it failed within 7 months of purchase, but the reply I got is; “Due to the fact that the postal system will not accept a lithium ion battery you will not be able to return this to us. You will need to arrange a replacement with your place of purchase.”

Given that in another thread “Third party batteries for the EM1ii (and EM1X)” there’s discussion of buying batteries from a whole range of other suppliers which are presumably sent through some form of carrier, then can anyone vouch for the postal system delivering batteries from supplier to customer so that I can contest Hahnel’s grounds for avoiding dealing with my request for a replacement battery.

And their response begs the question of how Hahnel expect Jessops to get my battery back to Hahnel once I’ve got it to Jessops.

Comments gratefully received.
Reply With Quote