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-   -   HELP! Elements editor issue (https://e-group.uk.net/forum/showthread.php?t=7211)

jonesy 12th November 2009 01:30 PM

Elements editor issue
 
Hi all
I'm using Elements 6 for my OU course, and everything was working fine until last night. Elements crashed, and now, today, each time I try to open the editor I get a runtime error.
Has anyone come across this before, and has anyone found a solution to this error?
Many thanks
T :)

snaarman 12th November 2009 01:48 PM

Re: Elements editor issue
 
That sound wrong, and rather nasty. I found this

http://forums.adobe.com/thread/520720

which might be related..

Pete

meach 12th November 2009 04:42 PM

Re: Elements editor issue
 
If you do a system restore to a date when you know when Elements was working ok that will probably fix it - and any files you've added since will be unaffected. If it doesn't work (tho it probably will) you can easily undo the restore to where you are now so you can't do any harm. If you need help with doing this just shout.

Paul

Adagio 12th November 2009 05:24 PM

Re: Elements editor issue
 
Tracey

I would uninstall Elements and then re-install. Take care to remove all residues e.g. folders in C:Programs, if you can do a registry clean after uninstall.

Lots of suggestions here

jonesy 12th November 2009 10:56 PM

Re: Elements editor issue
 
Thanks for everyones advice. I ended up doing an uninstall/reinstall, but now I have to recreate the filing system I had....
I was so close to finishing this course and I had things just where I wanted... now the version sets have lost their association, and the tags have all got messed up :(

Oh well, at least I can edit my pics again

meach 13th November 2009 12:22 AM

Re: Elements editor issue
 
That's why I suggested a system restore - it would have kept your settings for you. Never mind - at least you have it working again, even though you'll have to set it up all over again!

meach 13th November 2009 12:34 AM

Re: Elements editor issue
 
In fact you could still do that come to think of it! You could take it back a couple of days to when you know Elements was working ok. Give it a go - you can't do any harm as you can backout the restore to where you are now.

Paul

OlyPaul 13th November 2009 09:23 AM

Re: Elements editor issue
 
Just seen this which is a shame, as I would have advised differently and also for you to copy your catalogue info before doing a reinstall .

The possible good news is that your old catalogue info should still be there after the reinstall as it is kept in the Program Data folder and not program files and is unaffected by a program reinstall and should be available to the Organizer.

Unless of course you followed Adagio's advise and removed all folders and files including the catalog file which is kept in C: > Program Data > Adobe > Photoshop Elements > Catalogs ! In which case you have a lot of unnececery work to do.

If you did not then you should be able to browse to the old catalog at this location in the Organizer and load it and all yout stacks, versions
and tags would still be as they were.

Adagio 13th November 2009 10:03 AM

Re: Elements editor issue
 
If you have deleted the catalog you may be able to recover it from Recycle Bin. Sorry if I have caused you additional problem:o

jonesy 13th November 2009 10:50 AM

Re: Elements editor issue
 
Quote:

Originally Posted by Adagio (Post 57378)
If you have deleted the catalog you may be able to recover it from Recycle Bin. Sorry if I have caused you additional problem:o

No, dont worry... you didnt cause me any additional problems... The tech people from the OU also recommended the reinstall. I'm just glad I can edit my photos again...

I've decided to wait until my course is done before I start to catalogue any more photos that are not course related (only 2 more weeks)

OlyPaul 13th November 2009 12:09 PM

Re: Elements editor issue
 
Quote:

Originally Posted by jonesy (Post 57379)

I've decided to wait until my course is done before I start to catalogue any more photos that are not course related (only 2 more weeks)

Tracey unless you use Elements back up procedure (which copies your images and catalog to a new location) , when you begin doing that again I advise periodicly copying the catalog from the location I gave to some where safe in the event of a similar problem or hard drive crash.

Another good workflow is after tagging and captioning in the organizer is to go to write tags and info to files, this way that info stays with the image file and is not reliant on the catalog which can be lost as you have discovered.

I used to be beta tester for Adobe Elements from ver 3 to 6. So if you need any advise just ask :)

jonesy 13th November 2009 12:16 PM

Re: Elements editor issue
 
Thanks for that advice Paul. I'll do that next time :) The course I'm on doesnt seem to cover work-flow and backing up, and as I have only been using Elements for the past 7 weeks I've not lost too much cataloguing thankfully. Now I'm getting more into photography, I can see I'll be taking more photos and will need to make sure everything is backed up properly

Adagio 13th November 2009 03:18 PM

Re: Elements editor issue
 
Elements 7 stores the common catalog in C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Elements\Catalogs\My Catalog

and a personal catalog in

C:\Documents and Settings\User\Application Data\Adobe\Photoshop Elements\Catalogs\catalogname

don't know whether 6 is the same but might be worth looking there.

jonesy 13th November 2009 03:33 PM

Re: Elements editor issue
 
Quote:

Originally Posted by Adagio (Post 57404)
Elements 7 stores the common catalog in C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Elements\Catalogs\My Catalog

and a personal catalog in

C:\Documents and Settings\User\Application Data\Adobe\Photoshop Elements\Catalogs\catalogname

don't know whether 6 is the same but might be worth looking there.

Thanks, but IT support advised me to delete those folders and empty the recycle bin, then reboot before reinstalling. I wish I'd had the idea to save it on a flash drive... oh well, too late

meach 13th November 2009 04:02 PM

Re: Elements editor issue
 
I hate to go on but a system restore will take you back to where you were before the crash.


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