Olympus UK E-System User Group

Olympus UK E-System User Group (https://e-group.uk.net/forum/index.php)
-   Olympus OM-D E-M1 (https://e-group.uk.net/forum/forumdisplay.php?f=65)
-   -   Problem with My Olympus? (https://e-group.uk.net/forum/showthread.php?t=29533)

Tradetalk 11th October 2013 11:24 AM

Problem with My Olympus?
 
Not sure if this has been asked before but I can't seem to login to My Olympus.
All was OK when I registered for the free grip and MMF-3 (I went on to get the S/No. of my old E-3) but since then I simply get an account not found message. I've tried 'Forgot Password' but it just emails to say that the account does not exist!
Trying to register the E-M1 for Service Plus and still no joy and if I try to create a new account it simply crashes after you have entered all of the details.
Any ideas?
Thanks

StephenL 11th October 2013 11:57 AM

Re: Problem with My Olympus?
 
I've just successfully logged in and viewed my registered products. Sometimes their server does take a scunner, though.

bilbo 11th October 2013 12:58 PM

Re: Problem with My Olympus?
 
It works fine for me too.

Apart from the smarmy geezer on the welcome page, that is. :p

https://myolympus.olympus-consumer.com/

DavyG 11th October 2013 03:37 PM

Re: Problem with My Olympus?
 
I've just accessed the site, no difficulty in getting in.

It may be worth clearing your browsers cookies and trying again.

I hope you manage to resolve the problem.

Dave

George Dorn 11th October 2013 07:29 PM

Re: Problem with My Olympus?
 
Most of my registered products had disappeared when I visited and I had to re-register to go for the offer.

Phill D 11th October 2013 07:42 PM

Re: Problem with My Olympus?
 
I just looked and it said I'd no registered products either? Now I'm confused as I registered for the grip and adaptor offer against my old E510 and had it accepted and have claimed?

So now slightly concerned nothing is registered!!!

jamsa 11th October 2013 07:49 PM

Re: Problem with My Olympus?
 
Just a thought ..are you on Olympus USA, UK, EU sites? Could they be different?
I have however checked my Olympus and my newest items are all showing but not my older gear.

Phill D 11th October 2013 08:15 PM

Re: Problem with My Olympus?
 
I just made sure and registered my EM-1 on the UK site. It seems to have accepted it, lets see if it's still there tomorrow. Odd it doesn't show the old E510 though or the grip and adapter claim when I look at promotions?
Just checked Royal Mail my claim was delivered yesterday in Germany so fingers crossed it's OK.

Tradetalk 11th October 2013 08:26 PM

Re: Problem with My Olympus?
 
Managed to create a new account with a different email to register the E-M1 but still no joy at accessing the original account which definitely worked last week!

bilbo 12th October 2013 09:07 AM

Re: Problem with My Olympus?
 
Quote:

Originally Posted by jamsa (Post 256436)
Just a thought ..are you on Olympus USA, UK, EU sites? Could they be different?
I have however checked my Olympus and my newest items are all showing but not my older gear.

I am, and have always been, registered here: https://myolympus.olympus-consumer.com/

No problems with stuff disappearing. Where are you registering?

menace1944 12th October 2013 11:08 AM

Re: Problem with My Olympus?
 
Quote:

Originally Posted by bilbo (Post 256504)
I am, and have always been, registered here: https://myolympus.olympus-consumer.com/

No problems with stuff disappearing. Where are you registering?

I have just checked my account at above URL and only some items were shown. My 4 lenses were shown but not my E30. I have added this and it seems to have updated correctly and survived logging out and then logging in again. Luckily the purchase details for the E30 were the same as 2 of the lenses so I was able to put in the correct data.


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