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-   -   MORE Th>N ( you think ) Pet Insurance (https://e-group.uk.net/forum/showthread.php?t=49523)

Jax 3rd January 2019 12:37 PM

MORE Th>N ( you think ) Pet Insurance
 
We have a pet dog who is now 4yrs old. We took out pet insurance with MORE Th>AN when she was just 8 weeks old. The premiums have increased every year as is only to be expected and last years renewal fee was £413.90.

After a recent illness which resulted in a claim of £217, from which the dog is now fully recovered we have just received the renewal document for the next 12 months cover.

The figure now requested is £825.57, more than double the premium charged last year. The reason given for the extortionate renewal fee was " because you have made a claim " They even point out that if we change insurers, the previous illness would not be covered, if it re-occurred, so we would be better staying with them :eek:

Needless to say we have canceled the policy and reported the matter to the Financial Ombudsman.

The moral of this story is: Don't go anywhere near a company such as MORE Th>AN for any form of insurance as they are the lowest form of pond life on the planet *yes

Jax

DerekW 3rd January 2019 01:22 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Insure the pet yourself, save the cost of the premium, you might be better off - but then you might not. You have the final decision as to how much you will pay and you can call time when the cost of treatment is too high.

wornish 3rd January 2019 01:22 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Jax (Post 467372)
We have a pet dog who is now 4yrs old. We took out pet insurance with MORE Th>AN when she was just 8 weeks old. The premiums have increased every year as is only to be expected and last years renewal fee was £413.90.

After a recent illness which resulted in a claim of £217, from which the dog is now fully recovered we have just received the renewal document for the next 12 months cover.

The figure now requested is £825.57, more than double the premium charged last year. The reason given for the extortionate renewal fee was " because you have made a claim " They even point out that if we change insurers, the previous illness would not be covered, if it re-occurred, so we would be better staying with them :eek:

Needless to say we have canceled the policy and reported the matter to the Financial Ombudsman.

The moral of this story is: Don't go anywhere near a company such as MORE Th>AN for any form of insurance as they are the lowest form of pond life on the planet *yes

Jax


That does seem very high for a four-year-old dog. It's not just MORE Th>N that do this. The same thing happened to us with our two dogs. There is usually an excess amount as well which funnily enough most charges seem to come just under. In the end, the premiums were so high we cancelled them all and took the risk.

It is certainly worth using a comparison site to see what's available. Most insurance these days is a rip off IMHO.

percy 3rd January 2019 01:28 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
In fairness I suspect it would be the same with all insurers, not just this one. I was talking with my son in law a few days ago and he is having to pay over £1600 a year for his 11 year old dog - although it is getting £1000 worth of medication for a chronic illness and has had other treatments.
But even so, you have been quoted quite a lot.
As suggested, self-insurance isn't a bad plan. Just transfer the annual premium to a separate bank account and don't touch it unless it's needed for treatment.

Zuiko 3rd January 2019 03:04 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
I've just received a renewal notice from Homeserve for my plumbing and drainage policy. The premium has rocketed from £99 last year to £138 so I've cancelled. Crooks the lot of them! :mad:

wornish 3rd January 2019 03:21 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Zuiko (Post 467388)
I've just received a renewal notice from Homeserve for my plumbing and drainage policy. The premium has rocketed from £99 last year to £138 so I've cancelled. Crooks the lot of them! :mad:

I got the same thing from Homeserve in December. I told them I was not happy and they agreed to keep the price the same as last year. I have done this two years in a row now. Worth trying.

Shaw 3rd January 2019 04:44 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
We insured our Welsh Springer Spaniel, Jess, with PetPlan when she was born. She is now almost eleven years old and the premiums have increased gradually by approx. £10.00 per month. Two years ago Jess was diagnosed with an aggressive tumour, and underwent an operation, radio therapy daily for 4 weeks and three lots of chemotherapy, at Edinburgh University for small animals hospital and seems to be doing well. Our last insurance premium increase was only £11.00 per month, and PetPlan have already paid almost £17,000.00 for the treatment and follow up, and I cannot praise them highly enough.
The surgeons are Scottish, English, Polish, French & Spanish. The nurses are from all over the world and the woman who is head of the oncology department is from Slovenia, and I hope that all these foreign nationals will be able to stay and work in Scotland.

Gwyver 4th January 2019 07:10 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Shaw (Post 467403)
We insured our Welsh Springer Spaniel, Jess, with PetPlan when she was born. She is now almost eleven years old and the premiums have increased gradually by approx. £10.00 per month. Two years ago Jess was diagnosed with an aggressive tumour, and underwent an operation, radio therapy daily for 4 weeks and three lots of chemotherapy, at Edinburgh University for small animals hospital and seems to be doing well. Our last insurance premium increase was only £11.00 per month, and PetPlan have already paid almost £17,000.00 for the treatment and follow up, and I cannot praise them highly enough.
The surgeons are Scottish, English, Polish, French & Spanish. The nurses are from all over the world and the woman who is head of the oncology department is from Slovenia, and I hope that all these foreign nationals will be able to stay and work in Scotland.

We've always used PetPlan to insure our dogs, and have been very pleased with their service and behaviour. Whilst their premiums appear to be expensive when you get your young dog; however they pay out quickly without quibbling and they will continue to provide cover throughout the life of the animal - unlike many other pet insurers.
IMO many non-specialist insurers got into the pet sector a few years ago because it appeared to be very lucrative. A few years later they discovered that older animals could be very costly and consequently added lots of claim exclusions, age constraints etc..

Harold Gough 4th January 2019 08:48 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
We have had a succession of cats, without a gap, for the last 45 years. We have never insured them and suspect that we are well ahead financially, in spite of the a couple of large surgery bills. I suspect that it might make more sense to insure dogs.

Harold

Naughty Nigel 4th January 2019 10:33 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
Pet insurance, like any other form of insurance only exists first and foremost to make a profit for shareholders. And like every other business, 'the market' demands year-on-year growth; hence the steady rises in premiums.

Product insurance, in particular has been one of the biggest growth industries over the past thirty years or so, and in many cases retailers make more money from selling extended warranties (and finance packages) than the product itself.

Unfortunately, the insurance industry has also resulted in the cost of repairs, or in this case, veterinary bills, being much higher than they would otherwise have been.

For almost everything other than household and compulsory motor insurance you will nearly always save money in the longer term by self insuring. That is especially the case when you find that your perfectly reasonable claim is not covered for some spurious reason. :rolleyes:

Can you believe that Warranty Direct do not consider headlights to be 'electrical apparatus' from the point of view of 'comprehensive extended warranty cover', which includes as electrical equipment? :mad:

Jax 4th January 2019 11:20 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by DerekW (Post 467375)
Insure the pet yourself, save the cost of the premium, you might be better off - but then you might not. You have the final decision as to how much you will pay and you can call time when the cost of treatment is too high.

I have to agree it may be as well putting the cost of the annual premium into a separate account and using it just for vets fees. As regards calling time when costs get too high, this would never happen as we treat our pets as family members. Having said that, I could envisage SWMBO calling time on me if I developed a bad dose of flu ! :D

I fully understand companies all need to make a profit and am always willing to pay for good service and quality. In the More Th>n case quoted however, this is verging on robbery and blackmail IMO. To double a renewal fee and openly state it is because you have made a claim removes all the purpose of paying for insurance in the first place. Surely insurance companies should base their charges on the basis of those that don't claim, funding the costs of those that do need to claim. During the 4 years our dog was insured, it cost the company aprox. £200 for one claim, compared to prob around £1000 in premiums paid by us. I would call that a reasonable return for the company without the need to resort to Dick Turpin tactics.

Many thanks to all who have commented, it has made us question the need for pet insurance. As stated previously, although the policy is now canceled, the facts have been reported to the Financial Ombudsman, without much hope for any favourable outcome.

I am actually tempted to set up a website with the express purpose of exposing More Th>n's repulsive trading practices. *yes

Thanks again *chr

Jax

Otto 4th January 2019 11:29 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
My Cat is insured with PetPlan but I'm not sure it's worth the £15 or so a month given the exclusions. I've had cats for 30 years and this is the first one I insured (mostly because the Blue Cross gave him a free month when I got him). When his friend died from suspected antifreeze poisoning a year ago they didn't cover the vet's bill.



My house is next to a mill stream which is in a fairly deep channel and which has never been known to flood but most insurers won't look at flood insurance or want a very high premium, but More Th>n made a reasonable offer with flood risks being covered by FloodRe so I went with them. I only checked their price for amusement as in the past whenever I've been looking for insurance their quotes were indeed More Th>n everyone else's! Why the Sun Alliance & Royal Insurance Company decided that was a good rebrand heaven knows, it reminds me of the Royal Mail and the Consignia fiasco :D.

Naughty Nigel 4th January 2019 11:31 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Jax (Post 467433)
Many thanks to all who have commented, it has made us question the need for pet insurance.

That will also depend on the breed of dog. Some pedigrees have known problems, whilst the majority of cross-breeds seem to live long and healthy lives with minimal veterinary intervention.

On a related subject, our daughter is currently at veterinary college, and as part of her studies has spent time in various veterinary practices.

I cannot say too much here, but her experience of certain franchised practices has not been good from the point of view of animal welfare.

Jax 4th January 2019 11:59 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Otto (Post 467434)
My Cat is insured with PetPlan but I'm not sure it's worth the £15 or so a month given the exclusions. I've had cats for 30 years and this is the first one I insured (mostly because the Blue Cross gave him a free month when I got him). When his friend died from suspected antifreeze poisoning a year ago they didn't cover the vet's bill.



My house is next to a mill stream which is in a fairly deep channel and which has never been known to flood but most insurers won't look at flood insurance or want a very high premium, but More Th>n made a reasonable offer with flood risks being covered by FloodRe so I went with them. I only checked their price for amusement as in the past whenever I've been looking for insurance their quotes were indeed More Th>n everyone else's! Why the Sun Alliance & Royal Insurance Company decided that was a good rebrand heaven knows, it reminds me of the Royal Mail and the Consignia fiasco :D.

It seems to me the only decent insurance company is the one you're still happy with after receiving a renewal figure or after making a claim. All the rest of the advertising, including the first years premium is nothing more than hype ( or dare I say "Fake News " ) :)

We have been insured for many years with the Pru for house and contents and following 2 substancial claims, one where our 40 foot wooden car port flew into next door's garden due to an abnormal gust of wind, we can't fault their service. Sadly they don't do pet insurance.

Jax

Jax 4th January 2019 12:33 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Naughty Nigel (Post 467428)
Pet insurance, like any other form of insurance only exists first and foremost to make a profit for shareholders. And like every other business, 'the market' demands year-on-year growth; hence the steady rises in premiums.

Product insurance, in particular has been one of the biggest growth industries over the past thirty years or so, and in many cases retailers make more money from selling extended warranties (and finance packages) than the product itself.

Unfortunately, the insurance industry has also resulted in the cost of repairs, or in this case, veterinary bills, being much higher than they would otherwise have been.

For almost everything other than household and compulsory motor insurance you will nearly always save money in the longer term by self insuring. That is especially the case when you find that your perfectly reasonable claim is not covered for some spurious reason. :rolleyes:

Can you believe that Warranty Direct do not consider headlights to be 'electrical apparatus' from the point of view of 'comprehensive extended warranty cover', which includes as electrical equipment? :mad:

I'm willing to bet they also have a " Wear And Tear " exclusion which, on anything less than a new vehicle, covers any possible fault that may arise *yes

Jax

Grumpy Hec 4th January 2019 07:11 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
This practice is not confined to pet insurance.

I had been with the same house and contents insurer for around 25 years without a single claim. Then we had some huge storms which blew a chimney stack down, narrowly missing eldest son who as about 11 at the time, which caused us to make our first claim. They agreed to the quote for the work and so we went ahead and put the final details in once complete.

All went well and the money was duly received and the builder was happy.

However at the next renewell the premium went up to the exact value of the claim. So after 25 years of premiums they still wanted to recover the full claim value. As someone else has said in this thread what is the point of insurance if they simply put the premium up to recover the cost of the claim. The ship owners sitting in the Lloyds coffee house would not be impressed.

Needless to say I changed insurers after informing them of what I thought of their shoddy practices.

Interestingly we have two dogs insured with MoreThan and I have to say they have been excellent even after several claims. Indeed in one incident our much loved Molly, black and white soft monster of a dog, died and they sent flowers after my wife was in tears down the phone starting the claim for the illness which killed her. No complaints therefore although I do agree that the premium is not cheap and we are seriously considering self insuring via paying "premiums" into a seperate account.

Generally I regard the whole insurance industry as essentially dodgy. It must be substantially profitable or there would not be so many companies, including supermarket chains, seeking to cash in.


Hec

Jax 4th January 2019 07:45 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Grumpy Hec (Post 467481)
This practice is not confined to pet insurance.

I had been with the same house and contents insurer for around 25 years without a single claim. Then we had some huge storms which blew a chimney stack down, narrowly missing eldest son who as about 11 at the time, which caused us to make our first claim. They agreed to the quote for the work and so we went ahead and put the final details in once complete.

All went well and the money was duly received and the builder was happy.

However at the next renewell the premium went up to the exact value of the claim. So after 25 years of premiums they still wanted to recover the full claim value. As someone else has said in this thread what is the point of insurance if they simply put the premium up to recover the cost of the claim. The ship owners sitting in the Lloyds coffee house would not be impressed.

Needless to say I changed insurers after informing them of what I thought of their shoddy practices.

Interestingly we have two dogs insured with MoreThan and I have to say they have been excellent even after several claims. Indeed in one incident our much loved Molly, black and white soft monster of a dog, died and they sent flowers after my wife was in tears down the phone starting the claim for the illness which killed her. No complaints therefore although I do agree that the premium is not cheap and we are seriously considering self insuring via paying "premiums" into a seperate account.

Generally I regard the whole insurance industry as essentially dodgy. It must be substantially profitable or there would not be so many companies, including supermarket chains, seeking to cash in.


Hec

Hi Hec,

We had a similar instance of a pet dog suddenly dying after a short illness and she was insured by More Th>n. The cover provided for the original purchase cost of the dog to be paid in the event of death. Whilst they paid the vets fees, it took several months and the threat of legal action before they paid the due amount. I should have learned my lesson on that instance but More Th>an always come top of the list on comparison sites so we insured with them again, assuming the previous hassle was a one off experience.

Somebody "in the know " suggested insurance companies never pay out on death claims because dog owners are so upset and took out the policy years ago that they forget the "payout on death" clause is included in the policy. With the original purchase price of some pedigree dogs going into several hundred pounds or more, every one that they can avoid must be a bonus. The more I've learned about pet insurance in the last few days makes me realise just how despicable these companies really are. You were obviously one of the more fortunate clients of More Th>n as the last thing anyone needs when losing a pet animal is added hassle and upset.

Regards,

Jax

DerekW 4th January 2019 08:34 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
You self insure when you can aford to take the hit of the loss, so a house collapsing definitely requires insuring against, but a broken window no - unless it is a very expensive one.
Ditto for pets, cameras etc, and the risk, if low risk then no, if you can afford to replace it then no. If you are taking the item to a risky place then insure.

Remember insurance companies are not a charitable organisation to protect you from your follies.

Naughty Nigel 4th January 2019 08:52 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Jax (Post 467438)
I'm willing to bet they also have a " Wear And Tear " exclusion which, on anything less than a new vehicle, covers any possible fault that may arise *yes

Jax

They do indeed. I cannot remember the details now, but there is a sliding scale for replacement of any part after 60,000 miles, although labour is fully covered.

Oddly enough, I had three years complimentary 'tyre and alloy wheel cover' on my new car. I claimed for a new tyre after it was punctured near to the sidewall by a meat skewer, and they paid out the £200 or so that it cost in days, and without question.

Naughty Nigel 4th January 2019 10:17 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by DerekW (Post 467491)
Remember insurance companies are not a charitable organisation to protect you from your follies.

Actually this is a fair comment. From my work for insurance companies you would be surprised how many people (particularly boat owners) see an insurance policy as a life-long maintenance contract! *yes

Jax 4th January 2019 10:46 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by wornish (Post 467501)
A little harsh!


Quote:

Originally Posted by Naughty Nigel (Post 467499)
Actually this is a fair comment. From my work for insurance companies you would be surprised how many people (particularly boat owners) see an insurance policy as a life-long maintenance contract! *yes

Although I doubt if that was the OP's meaning, and as Wornish also feels the comment was harsh, comments from 2 members I respect, I will delete my post.

Jax

Darkroom 4th January 2019 11:34 PM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Jax (Post 467503)
Although I doubt if that was the OP's meaning, and as Wornish also feels the comment was harsh, comments from 2 members I respect, I will delete my post.

Jax


IMHO your post was a valid comment anyway with no need to delete. *yes


Darkroom

Gate Keeper 5th January 2019 05:22 AM

Re: MORE Th>N ( you think ) Pet Insurance
 
Quote:

Originally Posted by Harold Gough (Post 467423)
We have had a succession of cats, without a gap, for the last 45 years. We have never insured them and suspect that we are well ahead financially, in spite of the a couple of large surgery bills. I suspect that it might make more sense to insure dogs.

Harold

Like yourself, we have never insured our animals, dogs, cats, donkeys and cows.

Any vet bills, we have to pay out ourselves: vaccinations, operations or for end of life. In the photo is a Great St. Bernard, the “top dog” (belongs to a family member). It attacked and disembowelled a Labrador who had challenged it. The lab was saved but needed major surgery and intensive care, costs we had to cover. The big dog also went for my throat and testicles in another attack, which left me with painful hands, balls and rabies injections into my belly for several months. I wonder if an insurance company would have paid out for the consequences of the attack, the treatment for the injured dog and myself. We all survived.

http://i24.photobucket.com/albums/c4...AB0089B468.jpg


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