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Windows Live Messenger problem - anyone help?

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  • SOLVED Windows Live Messenger problem - anyone help?

    I've just finished installing Windows 7 on Julia's laptop. Almost all has gone very well. It's a clean install, but there is a ghost continuing to haunt...

    The one thing that won't work properly is Windows Live Messenger. It seems to run OK until you try to enter your user name and password; the cursor is there but you can't type anything.

    In fact I have never been able to run Messenger properly on this machine (Acer Aspire 9300) since we bought it about three years ago and when it was originally running XP.

    I have been convinced that it was an issue with Acer's E-DataSecurity software and Data Execution Prevention (DEP).

    However, although the Acer software installed by default during the time the laptop was running XP, then OEM Vista, the current Win7 installation (stand alone product, not OEM) is a clean one, with no Acer security software involved.

    So I'm at a dead end now!

    Any clever people out there who can help?



    Ian
    Founder and editor of:
    Olympus UK E-System User Group (http://e-group.uk.net)
    Four Thirds User (http://fourthirds-user.com)
    Digital Photography Now (http://dpnow.com)
    Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

    Twitter: www.twitter.com/ian_burley
    Flickr: www.flickr.com/photos/dpnow/
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    NEW: My personal BLOG ianburley.com
    sigpic

  • #2
    Re: Windows Live Messenger problem - anyone help?

    I had a similar problem and it was the firewall i had accidently once allowed the firewall to bar MSN, did you format the drive and put a clean installation on the laptop?.

    If not it may have taken some of the security "decisions" across to the new installation.

    Check what is being controlled by the firewall

    Comment


    • #3
      Re: Windows Live Messenger problem - anyone help?

      Originally posted by Scouser200 View Post
      I had a similar problem and it was the firewall i had accidently once allowed the firewall to bar MSN, did you format the drive and put a clean installation on the laptop?.

      If not it may have taken some of the security "decisions" across to the new installation.

      Check what is being controlled by the firewall
      I looked at the firewall program control and there was nothing obvious there. I'm not sure it would have frozen out the ID and password boxes, anyway.

      I didn't reformat, but the old Windows Vista installation is set aside in a folder called Windows.old.

      Messenger has properties that makes it controlled by DEP (encrypted file transfer I think). I wonder if the Acer laptop has some hardware encryption built into it which is causing the problem, even in the absence of the eDataSecurity software.

      Ian
      Founder and editor of:
      Olympus UK E-System User Group (http://e-group.uk.net)
      Four Thirds User (http://fourthirds-user.com)
      Digital Photography Now (http://dpnow.com)
      Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

      Twitter: www.twitter.com/ian_burley
      Flickr: www.flickr.com/photos/dpnow/
      Pinterest: www.pinterest.com/ianburley/
      NEW: My personal BLOG ianburley.com
      sigpic

      Comment


      • #4
        Re: Windows Live Messenger problem - anyone help?

        Well if all fails and your laptop just has an operating system plus the old operating system, i would be tempted to format the drive and re install a fresh operating system, this will basically give you a "default" installation

        Cant be a bad thing to have a fresh clean start with a clean formatted HD ( i am assuming that Windows 7 boots from disk and offers format option)

        Comment


        • #5
          Re: Windows Live Messenger problem - anyone help?

          This looks like the same problem

          http://www.sevenforums.com/software/...0-problem.html

          except you are saying that there is no acer security running.

          Nick
          Nick Temple-Fry

          Medicine as a science ranks somewhere between archaeology and economics.

          www.theChurchPhotographer.co.uk 90 Churches -- Fairford St Mary's, exceptionally splendid
          www.temple-fry.co.uk

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          • #6
            Re: Windows Live Messenger problem - anyone help?

            Originally posted by Nick Temple-Fry View Post
            This looks like the same problem

            http://www.sevenforums.com/software/...0-problem.html

            except you are saying that there is no acer security running.

            Nick
            Haha! panic over - it was a UI issue! The field prompts (text) didn't disappear or be deleted when I put the cursor over them. In fact, all I needed to do was type over them. Anyway, it's working now!

            Ian
            Founder and editor of:
            Olympus UK E-System User Group (http://e-group.uk.net)
            Four Thirds User (http://fourthirds-user.com)
            Digital Photography Now (http://dpnow.com)
            Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

            Twitter: www.twitter.com/ian_burley
            Flickr: www.flickr.com/photos/dpnow/
            Pinterest: www.pinterest.com/ianburley/
            NEW: My personal BLOG ianburley.com
            sigpic

            Comment


            • #7
              Re: Windows Live Messenger problem - anyone help?

              Originally posted by Ian View Post
              Haha! panic over - it was a UI issue! The field prompts (text) didn't disappear or be deleted when I put the cursor over them. In fact, all I needed to do was type over them. Anyway, it's working now!

              Ian
              Well there was probably no need to laugh at me

              Nick
              Nick Temple-Fry

              Medicine as a science ranks somewhere between archaeology and economics.

              www.theChurchPhotographer.co.uk 90 Churches -- Fairford St Mary's, exceptionally splendid
              www.temple-fry.co.uk

              Comment

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