Announcement

Collapse
No announcement yet.

No extended warranty?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • No extended warranty?

    I bought the 40 -150 Pro and TC as a unit well packaged by Olympus in a purpose made box which came with two pouches. Included in the box was a six month extended warranty card. Directions were to register the products and sign up for the newsletter (again). I did so but found the extra six months warranty only recorded to the main lens. I contacted Olympus and was told to remove the TC and re-register it as I may have loaded its details before signing up for the newsletter. I followed their instruction and it still did not register. On contacting them again I was told the extension does not apply to the TC, as to quote part of the reply
    " have now been informed the 6 month additional warranty only applied to lenses and cameras"!
    So this must mean that the TC is not a lens, back to quote " with the lack of moving parts and only small amounts of electronics internally I hope you'll have a very happy life of use" end quote.
    Anyone else found this or did the warranty apply?
    Ed

    Live life in the slow lane.

  • #2
    Re: No extended warranty?

    A TC is probably now, together with meniscus lenses, classed by the industry as a "filter".

    Harold
    The body is willing but the mind is weak.

    Comment


    • #3
      Re: No extended warranty?

      That seems a pretty petty way to exclude something from an extended warranty. Surely Olympus would have enough confidence in their products to include the TC as well.
      http://www.flickr.com/photos/flip_photo_flickr/

      Comment


      • #4
        Re: No extended warranty?

        Rediculous that the converter is not classed as a lens.
        Dave

        E-M1 Mk2, Pen F, HLD-9, 17, 25, 45, 60 macro, 12-40 Pro, 40-150 Pro, 12-50, 40-150, 75-300, MC-14, MMF-3 (all micro 4/3rds), 7-14 (4/3rds), 50, 135 (OM), GoPro Hero 3, Novo/Giottos/ Manfrotto supports. Lowepro, Tamrac, Manfrotto, and Billingham bags.

        External Competition Secretary, Cwmbran PS & Welsh Photographic Federation Judge

        Comment


        • #5
          Re: No extended warranty?

          As there are no moving parts to go wrong in a TC why would you need one? By the same argument, they should have no hesitation in giving one.

          Harold
          The body is willing but the mind is weak.

          Comment


          • #6
            Re: No extended warranty?

            There are electrical connections which could work loose if the soldering was faulty, there are mechanical stresses on the mounts every time you attach/detach ....... and so on.

            John

            Comment


            • #7
              Re: No extended warranty?

              Originally posted by Bikie John View Post
              There are electrical connections which could work loose if the soldering was faulty, there are mechanical stresses on the mounts every time you attach/detach ....... and so on.

              John
              Possibly, but probably not within the lifetime of the warranty.

              I have had many film TCs (no electrical contacts) for decades and not one of them has had any such stress problem. The same applies to the Kiron film TCs I have now used, for up to several years, with digital. That said, quality isn't what it used to be and maybe Olympus know that.

              Harold
              The body is willing but the mind is weak.

              Comment


              • #8
                Re: No extended warranty?

                Of course if sent for a service just before the two years are up it will come back with a six month warranty.
                Ed

                Live life in the slow lane.

                Comment


                • #9
                  Re: No extended warranty?

                  Originally posted by Wee man View Post
                  Of course if sent for a service just before the two years are up it will come back with a six month warranty.
                  The body is willing but the mind is weak.

                  Comment


                  • #10
                    Re: No extended warranty?

                    Ed

                    This may help



                    I registered mine, just like yours as part of a kit but a while ago and here is my snapshot at the time. I haven't checked to see if it is still the same on the website.

                    I take records of things because Olympus keep changing websites and losing data.

                    Getting this registered was not complicated and did not need any complaints etc to get them to accept it.

                    I suspect you will need to speak to someone a little bit more senior now you have some support.

                    Peter
                    Peter (Art Frames)

                    You can see some of my things on Flickr

                    Comment


                    • #11
                      Re: No extended warranty?

                      Originally posted by art frames View Post
                      Ed

                      I haven't checked to see if it is still the same on the website.


                      Peter
                      just checked for you the website says

                      Warranty active until: 03/09/2017

                      Which means the warranty is 24+6 months as it was registered.

                      Happy to help

                      Peter
                      Peter (Art Frames)

                      You can see some of my things on Flickr

                      Comment


                      • #12
                        Re: No extended warranty?

                        Originally posted by Wee man View Post
                        I bought the 40 -150 Pro and TC as a unit well packaged by Olympus in a purpose made box which came with two pouches. Included in the box was a six month extended warranty card. Directions were to register the products and sign up for the newsletter (again). I did so but found the extra six months warranty only recorded to the main lens. I contacted Olympus and was told to remove the TC and re-register it as I may have loaded its details before signing up for the newsletter. I followed their instruction and it still did not register. On contacting them again I was told the extension does not apply to the TC, as to quote part of the reply
                        " have now been informed the 6 month additional warranty only applied to lenses and cameras"!
                        So this must mean that the TC is not a lens, back to quote " with the lack of moving parts and only small amounts of electronics internally I hope you'll have a very happy life of use" end quote.
                        Anyone else found this or did the warranty apply?
                        What worries me is that Olympus front line service staff don't appear to know themselves which items qualify for the extended warranty and, if you have quoted them correctly, their use of the English language doesn't fill me with confidence.....
                        John

                        "A hundredth of a second here, a hundredth of a second there � even if you put them end to end, they still only add up to one, two, perhaps three seconds, snatched from eternity." ~ Robert Doisneau

                        Comment


                        • #13
                          Re: No extended warranty?

                          Direct quotes word for word taken out of the reply may have lost some context but not much.
                          Ed

                          Live life in the slow lane.

                          Comment

                          Working...
                          X