Announcement

Collapse

December's CHALLENGE

The topic to inspire your creative juices this month is BOXES

See more
See less

Third party battery failure for OM-D EM5 II

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Third party battery failure for OM-D EM5 II

    Hello,

    Has anyone else had the same problem as I’m having with Hahnel and its third party batteries?

    When I bought my OM-D E-M5 II from Jessops, it came with the Olympus battery (naturally) and I also bought a Hahnel HL-ON1.

    That HL-ON1 has now swollen so it jams if I put it into the camera, and shows the flashing error light on the Olympus charger.

    I’ve contacted Hahnel about replacing it as it failed within 7 months of purchase, but the reply I got is; “Due to the fact that the postal system will not accept a lithium ion battery you will not be able to return this to us. You will need to arrange a replacement with your place of purchase.”

    Given that in another thread “Third party batteries for the EM1ii (and EM1X)” there’s discussion of buying batteries from a whole range of other suppliers which are presumably sent through some form of carrier, then can anyone vouch for the postal system delivering batteries from supplier to customer so that I can contest Hahnel’s grounds for avoiding dealing with my request for a replacement battery.

    And their response begs the question of how Hahnel expect Jessops to get my battery back to Hahnel once I’ve got it to Jessops.

    Comments gratefully received.

  • #2
    Re: Third party battery failure for OM-D EM5 II

    I looked this up recently as I have a couple of spares from my old camera that I don't need. As I recall, new batteries in their original packaging can be posted, so it's ok buying new ones.
    Unfortunately used loose batteries can't be posted. The only legal way of posting used ones is with the electronic device they power, when you then can send 1 battery loaded and 2 spares.

    That's as I remember anyway - best to check yourself though... Memory like a sieve!
    Junk on Flickr
    Even more Junk on Instagram

    Comment


    • #3
      Re: Third party battery failure for OM-D EM5 II

      Can't return used batteries ..... Makes a mockery of guarantees when bought other than a b&m shop, doesn't it.

      Comment


      • #4
        Re: Third party battery failure for OM-D EM5 II

        From where did you buy the battery, was that Jessops as well as the camera?
        I believe your warranty lies with the vendor, rather than manufacturer/wholesaler.
        It's up to them how they deal with getting the battery back to Hahnel if they want it returned.
        Best Regards
        Bill

        The nearest I have to a home page.
        http://www.flickr.com/photos/peak4/
        They're Watching You!

        Comment


        • #5
          Re: Third party battery failure for OM-D EM5 II

          Chris, Keith, Bill,

          Many thanks for replying so quickly and for your advice. It sounds as if Hahnel have covered themselves thanks to the refusal of the parcel services to carry batteries outside of their intended devices.

          I'll approach Jessops and see how helpful they're feeling; yes, Bill, I bought the spare battery from Jessops when I bought the camera, so they are the vendors.

          Now if used batteries can only be sent inside the device they're designed for, I guess that means that all third party batteries bought from online-only retailers are a one-way transaction; you can never return them if they develop a fault.

          Or else you need to send your camera body back with the battery inside - not an ideal solution.

          Cheers all,

          Russell

          Comment


          • #6
            Re: Third party battery failure for OM-D EM5 II

            Thinking about it, and in all fairness, if a battery needs to be returned to a postal vendor ....... the Post Office hasn't a clue what's in a parcel so just send it and see what happens. If they refuse to deliver it, nothing lost, you wouldn't get it changed anyway,. If it does get there then it's worth it.

            Am I wrong in thinking that

            Comment


            • #7
              Re: Third party battery failure for OM-D EM5 II

              Originally posted by Keith-369 View Post
              Thinking about it, and in all fairness, if a battery needs to be returned to a postal vendor ....... the Post Office hasn't a clue what's in a parcel so just send it and see what happens. If they refuse to deliver it, nothing lost, you wouldn't get it changed anyway,. If it does get there then it's worth it.

              Am I wrong in thinking that
              Yes you are wrong, they have scanners and will destroy a parcel containing illicit items.
              I know of two people that this has happened to when sending loose secondhand batteries.

              Also why ignore the rules that could potentially put lives at risk
              Mail is often carried by plane and these batteries especially faulty ones can explode.

              Comment


              • #8
                Re: Third party battery failure for OM-D EM5 II

                Originally posted by Tram View Post
                Yes you are wrong, they have scanners and will destroy a parcel containing illicit items.
                I know of two people that this has happened to when sending loose secondhand batteries.
                So how do they tell the difference with their scanner, between a package containing a legitimate new battery, and a package containing an illegitimate secondhand one?

                Jim

                Comment


                • #9
                  Re: Third party battery failure for OM-D EM5 II

                  Originally posted by Tram View Post
                  Yes you are wrong, they have scanners and will destroy a parcel containing illicit items.
                  I know of two people that this has happened to when sending loose secondhand batteries.

                  Also why ignore the rules that could potentially put lives at risk
                  Mail is often carried by plane and these batteries especially faulty ones can explode.
                  Now I accept that this is a slightly false scenario, as one wouldn't normally clout a battery with a roofing hammer, but they have been known to do this spontaneously as well.
                  This was a discharged faulty battery out of a mobile phone. As you can see it had expanded, much like the ones being discussed, though a camera Lithium Ion battery is enclosed and restrained by its rigid plastic case.


                  https://www.youtube.com/watch?v=q_YG...ature=youtu.be

                  How does one get the above link to display within the post in its own youtube panel, as seen in other posts?
                  Best Regards
                  Bill

                  The nearest I have to a home page.
                  http://www.flickr.com/photos/peak4/
                  They're Watching You!

                  Comment


                  • #10
                    Re: Third party battery failure for OM-D EM5 II

                    Originally posted by Jim Ford View Post
                    So how do they tell the difference with their scanner, between a package containing a legitimate new battery, and a package containing an illegitimate secondhand one?

                    Jim
                    No idea, maybe it was batteries not in the correct packaging and no warning label affixed.
                    Does it matter, why ignore the rules just because you don't like them

                    Comment


                    • #11
                      Re: Third party battery failure for OM-D EM5 II

                      Originally posted by Jim Ford View Post
                      So how do they tell the difference with their scanner, between a package containing a legitimate new battery, and a package containing an illegitimate secondhand one?
                      The outside of the packaging indicates that there are battereries inside.

                      Cameras: E-M5, E-PM2, OM40, OM4Ti
                      Lenses (M.Zuiko Digital): 7-14mm/F2.8, 12-40mm/F2.8, 40-150mm/F2.8+TC1.4x, 12-50mm/F3.5-6.3, 14-42mm/F3.5-5.6 EZ, M.ZD 40-150 F4-5.6 R, 75-300mm/F4.8-6.7 Mk1, 12mm/F2, 17mm/F1.8
                      Lenses (OM Zuiko): 50mm/F1.2, 24mm/F2, 35mm/F2.8 shift
                      Lenses (OM Fit): Vivitar Series II 28-105mm/F2.8-3.8, Sigma 21-35mm/F3.4-4.2, Sigma 35-70mm/F2.8-4, Sigma 75-200mm/F2.8-3.5, Vivitar Series II 100-500mm/F5.6-8.0, Centon 500mm/F8 Mirror
                      Learn something new every day

                      Comment


                      • #12
                        Re: Third party battery failure for OM-D EM5 II

                        My first advice would be, don't buy third party batteries & if you do, then you must have got it several times cheaper than the Olympus battery, so ....... move on & buy the recommended Olympus battery & then it isn't likely to swell as it uses correct protection circuitry when charging, something that may not be the case in that battery & was likely overcharged.
                        Ross
                        I fiddle with violins (when I'm not fiddling with a camera).
                        Flickr: https://www.flickr.com/photos/ross-the-fiddler/
                        Cameras: OM-D E-M1 & Mk II, Olympus Stylus 1, OM-D E-M5.
                        Lenses: M.ZD7-14mm f2.8 PRO Lens, M.ZD12-40mm f2.8 PRO Lens, M.ZD40-150mm f2.8 PRO Lens, MC-14, MC-20, M.ZD45mm f1.8, M.ZD12-50, M.ZD60 Macro, M.ZD75-300 Mk II, MMF-3, ZD14-54 II, Sigma 150mm F2.8 APO Macro DG HSM.
                        Flashes: FL36R X2, FL50R, FL50.
                        Software: Capture One Pro 10 (& Olympus Viewer 3).

                        Comment


                        • #13
                          Re: Third party battery failure for OM-D EM5 II

                          Apart from all the aspects raised on this thread there is one definitive answer.
                          You bought the battery from Jessops and it's their responsibility to deal with it.

                          Not sure why you ever contacted the manufacturer, seems an unusual thing to do.

                          Comment


                          • #14
                            Re: Third party battery failure for OM-D EM5 II

                            Originally posted by OM USer View Post
                            The outside of the packaging indicates that there are battereries inside.

                            I've bought several new batteries and they've never had warnings on the external packaging.

                            Jim

                            Comment


                            • #15
                              Re: Third party battery failure for OM-D EM5 II

                              The batteries I got for my EM1ii came in properly marked packages. The rules seem quite clear that if a battery is defective you cannot post it. No matter what it is, if something goes wrong it is up to the vendor not the importer or manufacturer to sort the problem.
                              David

                              EM1ii, EM10ii

                              Comment

                              Working...
                              X