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E-3 Owners - Claim your free HLD-4 grip

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  • #16
    Re: E-3 Owners - Claim your free HLD-4 grip

    I tend to feel a little wary of these offer/rebate schemes - too many anecdotal stories from people who lose out because there's some little rule that they fail on. Not sure whether that's because they're careless or whether the rules are designed to trap the unwary (like finding Rawlplugs and Balaclavas in ladies handbags).

    Then there's the lack of feedback until "something" might turn up in the mail.

    Would much prefer simplicity and directness. Even better - just cut the price.

    Comment


    • #17
      Re: E-3 Owners - Claim your free HLD-4 grip

      Originally posted by Dick Bowman View Post
      I tend to feel a little wary of these offer/rebate schemes - too many anecdotal stories from people who lose out because there's some little rule that they fail on. Not sure whether that's because they're careless or whether the rules are designed to trap the unwary (like finding Rawlplugs and Balaclavas in ladies handbags).

      Then there's the lack of feedback until "something" might turn up in the mail.

      Would much prefer simplicity and directness. Even better - just cut the price.
      I know what you mean, but in this case, Olympus UK are very keen to ensure that everyone who should be getting these promotional items - does.

      This site is has a direct line of communication with Olympus UK, so if there are any mishaps, help will be offered.

      Ian
      Founder and editor of:
      Olympus UK E-System User Group (http://e-group.uk.net)
      Four Thirds User (http://fourthirds-user.com)
      Digital Photography Now (http://dpnow.com)
      Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

      Twitter: www.twitter.com/ian_burley
      Flickr: www.flickr.com/photos/dpnow/
      Pinterest: www.pinterest.com/ianburley/
      NEW: My personal BLOG ianburley.com
      sigpic

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      • #18
        Re: E-3 Owners - Claim your free HLD-4 grip

        Originally posted by Ian View Post
        I know what you mean, but in this case, Olympus UK are very keen to ensure that everyone who should be getting these promotional items - does.

        This site is has a direct line of communication with Olympus UK, so if there are any mishaps, help will be offered.

        Ian
        I am confident Olympus would honour the promotion. The key is to get your supplier to provide dated proof of order and not just invoice you when the camera is dispatched.

        Comment


        • #19
          Re: E-3 Owners - Claim your free HLD-4 grip

          I received my E-3 on Friday 23rd Nov, I emailed Imaging.News@olympus-europa.com that evening with two emails, one for the Free HLD-4 power grip promotion and one for the Free E-System pro backpack promotion.

          I added an request for a 'Read Recipt' and got two read receipts on the following monday morning.

          Then just to make doubly sure I emailed them again asking for written confirmation of receipt of the two emails and also asking general timeframes.

          I then got a reply from Olympus Imaging Europa GmbH stating that they had received my emails but no indication of delivery timeframes.

          Like it has been said, I think we just have to wait and hope everything arrives in the post one day.

          Comment


          • #20
            Re: E-3 Owners - Claim your free HLD-4 grip

            Originally posted by Ian View Post
            Hi all, I'll get some clarification from Olympus UK asap - probably Monday now. I'm sure that none of you will lose out.

            Ian
            Ian,

            Is this issue now resolved? Sorry if you have already replied but I have not found a message that closes this out.

            Many thanks

            PeterD

            Comment


            • #21
              Re: E-3 Owners - Claim your free HLD-4 grip

              Originally posted by PeterD View Post
              Ian,

              Is this issue now resolved? Sorry if you have already replied but I have not found a message that closes this out.

              Many thanks

              PeterD
              No problem - does this have the answers you were looking for?:

              http://e-group.uk.net/forum/showthread.php?t=183

              Ian
              Founder and editor of:
              Olympus UK E-System User Group (http://e-group.uk.net)
              Four Thirds User (http://fourthirds-user.com)
              Digital Photography Now (http://dpnow.com)
              Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

              Twitter: www.twitter.com/ian_burley
              Flickr: www.flickr.com/photos/dpnow/
              Pinterest: www.pinterest.com/ianburley/
              NEW: My personal BLOG ianburley.com
              sigpic

              Comment


              • #22
                Re: E-3 Owners - Claim your free HLD-4 grip

                Thanks Ian that clears it up. I was very embarrassed about bringing it up as I thought it was a wild goose chase. Now i feel better.

                Cheers

                PeterD

                Comment


                • #23
                  Re: E-3 Owners - Claim your free HLD-4 grip

                  Ian

                  Is there any pressure you can bring to bear on Olympus about the grip and backpack please? Early purchasers of the E3 have paid a premium price, partly because they're attracted by things like the grip. I've had my camera for over a fortnight and emailed my invoice on 23rd November. I've not even had an acknowledgment, let alone an indication of when I might expect the grip and backpack. These are not free items, the cost is factored into the price, which will start to drop once the promotion is over. We'd all be pretty hacked off if one of the UK dealers took our money and then didn't deliver the goods for over a fortnight. I'm a relatively recent convert to Olympus and I'm deeply unimpressed if this is typical of the level of service they provide. I'd like mine within the week so I can take it when I go away for Christmas.

                  Thanks.
                  David

                  EM1ii, EM10ii

                  Comment


                  • #24
                    Re: E-3 Owners - Claim your free HLD-4 grip

                    Melaka,

                    I would agree. I initially thought that they would be sending out items after the closing date of 31st Dec 07 but then re looked at the offer page.

                    Free HLD-4 power grip promotion
                    As owner of an Olympus E-System D-SLR camera, you are eligible to receive a HLD-4 power grip free of charge when purchasing the new E-3. Taking advantage of this special loyalty offer is as easy as 1, 2 and 3:

                    1. Ensure that your current E-System camera is officially registered
                    2. Register your new Olympus E-3 by 31 December 2007
                    3. Post, fax or email your purchase receipt to:

                    Olympus D-SLR Promotion
                    Postfach 1420
                    32773 Lage
                    Germany

                    Fax: +49 (0) 5232-68445

                    E-Mail: Imaging.News@olympus-europa.com


                    Once all conditions have been fulfilled, the HLD-4 power grip will mailed out to your given address. Click here to go to product registration page

                    Legal notice:
                    1. This is a promotion of Olympus Imaging Europa GmbH and its participating liaison offices and
                    distributors respectively.
                    2. For details, please visit our country and regional websites.
                    3. Unfortunately, customers outside the distribution territories of participating liaison offices and
                    distributors may not participate.
                    4. Dispatch to outside of paticipating countries does not take place.5. No employees of Olympus are eligible to enter.
                    6. Legal action is excluded.
                    It clearly states, "Once all conditions have been fulfilled, the HLD-4 power grip will mailed out to your given address" which makes me think that they would be sending out the items as each customer completes rather than at the end of the promotion.

                    Comment


                    • #25
                      Re: E-3 Owners - Claim your free HLD-4 grip

                      However Olympus did ship out the missing items from the box very promptly
                      This space for rent

                      Comment


                      • #26
                        Re: E-3 Owners - Claim your free HLD-4 grip

                        Very true Derek, good point and a big thumbs up to Oly UK.

                        The promotions are run by Oly Europe as far as I know they will be shipping not Oly UK.

                        Comment


                        • #27
                          Re: E-3 Owners - Claim your free HLD-4 grip

                          I've raised with Olympus - hopefully an answer will be forthcoming soon.

                          Ian
                          Founder and editor of:
                          Olympus UK E-System User Group (http://e-group.uk.net)
                          Four Thirds User (http://fourthirds-user.com)
                          Digital Photography Now (http://dpnow.com)
                          Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

                          Twitter: www.twitter.com/ian_burley
                          Flickr: www.flickr.com/photos/dpnow/
                          Pinterest: www.pinterest.com/ianburley/
                          NEW: My personal BLOG ianburley.com
                          sigpic

                          Comment


                          • #28
                            Re: E-3 Owners - Claim your free HLD-4 grip

                            While it would be nice to recieve the items within say a week of forwarding the information I think, based on experiences with other companies/offers that it doesn't work like that.

                            When I bought my 1st DSLR (Nikon) there was a Cashback offer which took over a month to arrive. I've also read on other forums where Canon cashback offers are slow to come through. In the case of cashback offers they usually come from a 3rd party contracted to deal with claims. I've only just taken a subscription to a monthly magazine and it says to allow 28 days for the free gift.

                            I wonder if in cases such as these the offer items are delayed to prevent people registering an item and then returning it once the free gift has been recieved.
                            In theory there's no difference between theory and practice but in practice there is.

                            Comment


                            • #29
                              Re: E-3 Owners - Claim your free HLD-4 grip

                              Originally posted by Melaka View Post
                              Ian

                              These are not free items, the cost is factored into the price,
                              In theory there's no difference between theory and practice but in practice there is.

                              Comment


                              • #30
                                Re: E-3 Owners - Claim your free HLD-4 grip

                                You don't seriously think they're making a loss do you? The cost of launch promotions is always factored into the price somewhere.
                                David

                                EM1ii, EM10ii

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