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  • #31
    Re: A Wheel Problem.

    Thanks Steve, I'm now waiting for pick up, I hope I don't have to stay in all day.
    One of the three print outs is different to the others so I have taped it to the box. I've put a copy of the proof of postage in the box also as the lady mentioned it to me when I was on the phone to her.
    The trouble with quotes on the internet is that you never know if they are genuine.......Abraham Lincoln

    https://www.flickr.com/photos/lexicon2011/


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    • #32
      Re: A Wheel Problem.

      It's gone, not without issue though.

      I left the box unsealed and asked the DHL guy for a seal, he said he couldn't put a seal on it as he hadn't examined it completely, fair point. He said the only time it can have a seal on is after its been x-rayed.
      I then rang Olympus while the guy was at the door, he spoke to them. It was agreed that I should tape the box, the DHL guy did a great job of this for me.
      The three print outs are...

      1: The one with 3 barcodes is to be taped on the parcel.
      2: To be given to the driver.
      3: To be signed and dated by driver and given to sender

      I've never been without a camera before and I feel a bit lost without it, sad I know
      The trouble with quotes on the internet is that you never know if they are genuine.......Abraham Lincoln

      https://www.flickr.com/photos/lexicon2011/


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      • #33
        Re: A Wheel Problem.

        Originally posted by CarolE View Post
        It's gone, not without issue though.

        I left the box unsealed and asked the DHL guy for a seal, he said he couldn't put a seal on it as he hadn't examined it completely, fair point. He said the only time it can't have a seal on is after its been x-rayed.
        I then rang Olympus while the guy was at the door, he spoke to them. It was agreed that I should tape the box, the DHL guy did a great job of this for me.
        The three print outs are...

        1: The one with 3 barcodes is to be taped on the parcel.
        2: To be given to the driver.
        3: To be signed and dated by driver and given to sender

        I've never been without a camera before and I feel a bit lost without it, sad I know
        I think I know how you feel, except when my E-M5 went in for service it was soon after I had the E-M1 otherwise I would have been feeling like you (it was only a crack in the display bezel in that case). Here's hoping it is a quick return for you.
        BTW, in my case, it is less that an hours drive towards Sydney to put the camera into service but I let it return by courier though.

        Anyhow, perhaps your information should probably be made a 'sticky' posting as an easy to find reference for others unfamiliar with warranty return procedures with DLH pick up.

        Ross
        I fiddle with violins (when I'm not fiddling with a camera).
        Flickr: https://www.flickr.com/photos/ross-the-fiddler/
        Cameras: OM-D E-M1 & Mk II, Olympus Stylus 1, OM-D E-M5.
        Lenses: M.ZD7-14mm f2.8 PRO Lens, M.ZD12-40mm f2.8 PRO Lens, M.ZD40-150mm f2.8 PRO Lens, MC-14, MC-20, M.ZD45mm f1.8, M.ZD12-50, M.ZD60 Macro, M.ZD75-300 Mk II, MMF-3, ZD14-54 II, Sigma 150mm F2.8 APO Macro DG HSM.
        Flashes: FL36R X2, FL50R, FL50.
        Software: Capture One Pro 10 (& Olympus Viewer 3).

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        • #34
          Re: A Wheel Problem.

          Hi Carol
          Its amazing that one company (DHL) can have so many different ways to deal with the collection & return to Portugal. I have recently returned my E-M1 for EVF damage (see my earlier post) and it is still with them. I followed the instructions on the printouts from Olympus (one is marked ARCHIVE) and I think that is for your use and in the past I have got the courier to sign it. The copy with 3 bar codes on is the address label which is attached to the outside of the box. I don't think there is any need to put a copy inside as the job number is on the outside label. This time, I left the box unsealed. The courier asked me not to seal it as they use special DHL tape!. He gave me a copy of the label which had been dated and timed stamped by DHL and pre signed by the courier driver. I gave him the unsealed box. I didn't have to send a copy of my purchase invoice but I had pre-registered for Service Plus. Hope all goes fine with your problem
          Regards
          Brian

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          • #35
            Re: A Wheel Problem.

            Thanks for that John.
            I was only following the information/instructions that Olympus had emailed to me rather than check DHL's website.
            The trouble with quotes on the internet is that you never know if they are genuine.......Abraham Lincoln

            https://www.flickr.com/photos/lexicon2011/


            Comment


            • #36
              Re: A Wheel Problem.

              Originally posted by Ross the fiddler View Post
              Anyhow, perhaps your information should probably be made a 'sticky' posting as an easy to find reference for others unfamiliar with warranty return procedures with DLH pick up.

              But there doesn't appear to be a set procedure for packaging, labelling, sealing the package and whether providing proof of purchase is required.

              The instructions and number of labels I received differ from what Carol and Harbrimar received. The DHL driver said I didn't need to fix a label to the box because he had the label in the van.
              Also the instructions on the DHL site state:

              All packages must be sealed, but remember that they can be opened by Customs authorities for inspection

              Totally confusing but fortunately my EM-1 found its way to Portugal.

              I just want it back now so I can try my new 45mm f1.8 lens out.

              ***Steve***
              See some of my pictures at: http://www.flickr.com/photos/tagbartok/

              https://picasaweb.google.com/tagbartok/


              This is to remind myself that I'm sitting indoors instead of out there taking photos!

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              • #37
                Re: A Wheel Problem.

                When mine went on holiday I kept it open and was told "oh you could have packed it and I would have just stuck on a label!" He then gave me back a copy and it was only when he drove of I noticed he had done nothing to it.
                Ed

                Live life in the slow lane.

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                • #38
                  Re: A Wheel Problem.

                  Just had a text from DHL saying my camera will be delivered on Friday. Can't wait.


                  ***Steve***
                  See some of my pictures at: http://www.flickr.com/photos/tagbartok/

                  https://picasaweb.google.com/tagbartok/


                  This is to remind myself that I'm sitting indoors instead of out there taking photos!

                  Comment


                  • #39
                    Re: A Wheel Problem.

                    My camera is back safe and sound except for the rubber bung which covers the electrical interface for the HLD-7. I have contacted Olympus Support and they apologise and say they will return it.
                    I sent it away in a strong plain box with lots of bubble wrap but it was returned in original Olympus EM-1 packaging. Also included was a letter explaining what had been done and a very nice lens cleaning cloth.
                    The wheel problem has been fixed and the rear panel replaced due to corrosion, which I wasn't aware of. The battery cover has also been replaced due to impact damage?? I can't explain this as I've never dropped my camera and the HLD-7 is always attached. Still can't complain I'm just pleased to have it back in good time.
                    Just for information when I contacted Oly CS about the bung I also asked for some clarification on the returns procedure. I'll give the answer in another post which maybe could be used as a general reference for all to use.

                    ***Steve***
                    See some of my pictures at: http://www.flickr.com/photos/tagbartok/

                    https://picasaweb.google.com/tagbartok/


                    This is to remind myself that I'm sitting indoors instead of out there taking photos!

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                    • #40
                      Re: A Wheel Problem.

                      Glad its back and in time for your Thailand trip.

                      Paul

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                      • #41
                        Re: A Wheel Problem.

                        Having just swapped my E-M5 (which had the overtightened rear screen screw problem and had to make a trip to Portugal to be repaired) for an E-M1, I'm obviously a bit concerned about the E-M1's rear dial reliability.

                        Olympus did recall early E-M5s to rectify its rear screen problem after identifying it as a factory fault affecting all cameras up to a certain build date, but don't seem to be reacting the same way to the E-M1 rear dial problem.

                        I wonder if Olympus have revealed any details about the actual fault that they have repaired for you. For instance, is the fault only being seen on the oldest cameras, and is it linked to high usage or low usage patterns or the passage of time?

                        I'm hoping that they have resolved the problem for newly built camera bodies like mine and that the repair is a full solution as otherwise the fault may reoccur every 18 months or so!

                        Chris
                        Chris

                        Black OM-D E-M1 MkII, Silver PEN-F, Black Lumix GX7, and too many lenses!

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                        • #42
                          Re: A Wheel Problem.

                          Originally posted by paullus View Post
                          The battery cover has also been replaced due to impact damage?? I can't explain this as I've never dropped my camera and the HLD-7 is always attached.
                          How strange. We had the same message, and like you it hadn't been damaged to our knowledge, and operationally was fine.
                          https://amandat.smugmug.com

                          https://www.flickr.com/photos/ajthrelfall/

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                          • #43
                            Re: A Wheel Problem.

                            I got mine back on Tues, very impressed with the speedy service.
                            I liked the personal letter, nice touch. I was also pleased that they provided me with a new battery after I'd mentioned it wasn't holding charge, I hope for better luck with this one.
                            Steve.....did you get a leaflet included, the one which tells you to register for an extra 6 months warranty?
                            I can't imagine they want me to register again but I would give it a go for an extra 6 months ;o)
                            The trouble with quotes on the internet is that you never know if they are genuine.......Abraham Lincoln

                            https://www.flickr.com/photos/lexicon2011/


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                            • #44
                              Re: A Wheel Problem.

                              I think repairs have a six month warranty maybe that's why they suggest registration?
                              Ed

                              Live life in the slow lane.

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                              • #45
                                Re: A Wheel Problem.

                                I feel that I am missing out here. I have one of the first E-M1s in the country and it has been perfect so far. It never suffered from a single lock up, unlike many, the rubber on the grips is still securely attached and the rear dial works as it should. I would quite like to send it away on holiday to Portugal to have its mythical corroded back panel, and impact damaged battery cover replaced and it would be nice to get a personal letter from Olympus. The postman doesn't call so often these days. I suppose it is back to boring old photography tomorrow as usual.

                                I have probably jinxed it now and it will now disintegrate in a pile of pieces.

                                Ron

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