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Camera under warranty but can't claim!

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  • Camera under warranty but can't claim!



    Following my thread yesterday: http://e-group.uk.net/forum/showthread.php?t=17743
    Last edited by Ian; 15th November 2011, 12:11 AM.
    David
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    -XZ-1 * VF-2+EP-9
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  • #2
    Re: Camera under warranty but can't claim!

    I can't believe they don't track which serial number batches are allocated to which countries.... that's so simple to do it's just beyond belief that they don't do it....
    Last edited by Ian; 15th November 2011, 12:13 AM.

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    • #3
      David
      --------------------------
      -XZ-1 * VF-2+EP-9
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      • #4
        Re: Camera under warranty but can't claim!

        If there are any further hiccups, I'm sure I can help via e-group connections with Olympus UK.

        Ian
        Founder and editor of:
        Olympus UK E-System User Group (http://e-group.uk.net)
        Four Thirds User (http://fourthirds-user.com)
        Digital Photography Now (http://dpnow.com)
        Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

        Twitter: www.twitter.com/ian_burley
        Flickr: www.flickr.com/photos/dpnow/
        Pinterest: www.pinterest.com/ianburley/
        NEW: My personal BLOG ianburley.com
        sigpic

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        • #5
          Re: Camera under warranty but can't claim!

          Originally posted by Ian View Post
          If there are any further hiccups, I'm sure I can help via e-group connections with Olympus UK.

          Ian
          David
          --------------------------
          -XZ-1 * VF-2+EP-9
          --------------------------

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          • #6

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            • #7
              Re: Camera under warranty but can't claim!

              I couldn't find the purchase receipt for my E-PL3 so rang SRS and asked them to e-mail me a copy which they did immediately for no charge.

              Paul

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              • #8
                Re: Camera under warranty but can't claim!

                I emailed Olympus about the charge yesterday as it did seem like a licence to print money and Hayley in customer service has come back to me saying she's never heard of a retailer applying an admin fee before.

                She's speaking to the retailer to see if anything can be done.

                David
                --------------------------
                -XZ-1 * VF-2+EP-9
                --------------------------

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                • #9
                  Re: Camera under warranty but can't claim!

                  Don't pay any stupid charges - I will get back to you with advice if Hayley's efforts come to nothing.

                  Ian
                  Founder and editor of:
                  Olympus UK E-System User Group (http://e-group.uk.net)
                  Four Thirds User (http://fourthirds-user.com)
                  Digital Photography Now (http://dpnow.com)
                  Olympus camera, lens, and accessory hire (http://e-group.uk.net/hire)

                  Twitter: www.twitter.com/ian_burley
                  Flickr: www.flickr.com/photos/dpnow/
                  Pinterest: www.pinterest.com/ianburley/
                  NEW: My personal BLOG ianburley.com
                  sigpic

                  Comment


                  • #10
                    Re: Camera under warranty but can't claim!

                    Originally posted by Ian View Post
                    Don't pay any stupid charges - I will get back to you with advice if Hayley's efforts come to nothing.

                    Ian
                    Many thanks Ian.

                    I'll keep you posted on here.

                    David
                    --------------------------
                    -XZ-1 * VF-2+EP-9
                    --------------------------

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                    • #11
                      http://maps.google.co.uk/maps/place?...ed=0CDsQ4gkwAA

                      Aha! Reading these explains everything!!

                      David
                      --------------------------
                      -XZ-1 * VF-2+EP-9
                      --------------------------

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                      • #12
                        Re: Camera under warranty but can't claim!

                        That's what you call great service!

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                        • #13

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                          • #14
                            Re: Camera under warranty but can't claim!

                            This is all very well, but you would still have thought that Olympus UK would have a data base of serial numbers for all equipement that were shipped for sale in the UK.
                            E1, E520, ED14-42, ED 40-150, 70-300, Various legacy including 50mm f2 macro.

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