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Olympus WW Warranty

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  • Olympus WW Warranty

    Has anyone had the need to "test" the Olympus WW Warranty

    I've recently exchanged information with Olympus UK having tried to register my EC-14 on their website and was told that it was an invalid serial number. When I querieid it as I knew that I had purchased from an internationally reputable major supplier I had the feedback that the registration which according to their web page "guarantees your warranty and is helpful in case your product is stolen." is only for UK sourced products.

    The site has allowed me to register other non UK sourced Items in the past!

    This makes me annoyed. It clearly states WW warranty on the card and I want to make a complete record of the items I have - I'm most likely to want to call in a warranty issue whilst travelling and I don't want to carry all the warranty cards with me. Having the serial numbers registered in case of problems seemed sensible, but now I have my doubts.

    Regards
    Andy
    My Kit (OK I'm a hoarder...)
    4/3 E500, E510, E30 + 35macro, 50macro, 7-14, 11-22, 14-45 (x2), 14-54, 40-150 (both types), 50-200, 70-300, 50-500,
    m 4/3 EM1MkII + 60 macro, 12-100 Pro
    FL20, FL36 x2 , FL50, cactus slaves etc.
    The Boss (Mrs Shenstone) E620, EM10-II, 14-41Ez, 40-150R, 9 cap and whatever she can nick from me when she wants it

    My places
    http://www.shenstone.me.uk
    http://landroverkaty.blogspot.com/
    https://vimeo.com/shenstone
    http://cardiffnaturalists.org.uk/

  • #2
    Re: Olympus WW Warranty

    Andy

    I had exactly the same issue with exactly the same product.

    Picked it up on my travels, not a deliberate overseas purchase, and I appreciate I have only a 1 year warranty rather than the European 2 but I didn't have a lot of choice! I got an ex25 at the same time with the same issue.

    I don't understand the approach. I fully accept the stance on warranty and the registration of units against offers etc but I simply wanted to have everything (I have about 10 items registered!) in one place as they (Oly) highlight.

    Shame.
    E, Pen and OM-D bodies
    43 m43 and legacy glass
    loads of flashes and accessories from all the systems

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    • #3

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      • #4
        Re: Olympus WW Warranty

        They did actually change sthe website allowing you to register all equipment I had, but OUCH!

        You did the only senible thing available - I've had to do teh same in the pasy, but it's not nice is it !

        Regards
        Andy
        My Kit (OK I'm a hoarder...)
        4/3 E500, E510, E30 + 35macro, 50macro, 7-14, 11-22, 14-45 (x2), 14-54, 40-150 (both types), 50-200, 70-300, 50-500,
        m 4/3 EM1MkII + 60 macro, 12-100 Pro
        FL20, FL36 x2 , FL50, cactus slaves etc.
        The Boss (Mrs Shenstone) E620, EM10-II, 14-41Ez, 40-150R, 9 cap and whatever she can nick from me when she wants it

        My places
        http://www.shenstone.me.uk
        http://landroverkaty.blogspot.com/
        https://vimeo.com/shenstone
        http://cardiffnaturalists.org.uk/

        Comment


        • #5
          Re: Olympus WW Warranty

          I have items purchased in and ourside of the UK. All have been registered on the Olympus website. I have no problems.

          I have just sent a camera, that was probably sourcedin the states, for a service. I am not expecting any problems.

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