Olympus UK E-System User Group
Olympus UK E-System User Group

Join our unique resource for Olympus Four Thirds E-System DSLR and Pen and OM-D Micro Four Thirds photographers. Show your images via our free e-group photo gallery. Please read the e-group.uk.net forum terms and conditions before posting for the first time. Above all, welcome!


Go Back   Olympus UK E-System User Group > Cameras, lenses and system accessories > Camera conference > Olympus E-5

Olympus E-5 E-5 specific discussion.

Reply
 
Thread Tools Display Modes
  #1  
Old 12th February 2011
Kiwi Paul
Guest
 
Posts: n/a
Thumbs down Olympus repair center and my E5 IS fault

Well I guess I'm not surprised after their last dismal effort repairing my E3, (it took them 2 attempts to repair it) that they haven't fixed my E5 either. It's exactly the same, I took it out today took 5 photos with and without IS, the shots in portrait mode with IS are fuzzy and the ones without IS are fine. Just as it was before!

I'm really not happy, this is the second time they have failed to repair something first time.
I'm going to ring them Monday and just ask for a replacement.
The incompetence of the repair center is unbelievable.
It's situations like this that really have me thinking about jumping ship.

Paul
Reply With Quote
  #2  
Old 12th February 2011
Zuiko's Avatar
Zuiko Zuiko is offline
Administrator
 
Join Date: Nov 2007
Location: Dunmow, Essex
Posts: 21,827
Thanks: 1,965
Thanked 3,107 Times in 2,420 Posts
Likes: 3,289
Liked 4,373 Times in 2,071 Posts
Re: Olympus repair center and my E5 IS fault

Quote:
Originally Posted by Woofmix View Post
Well I guess I'm not surprised after their last dismal effort repairing my E3, (it took them 2 attempts to repair it) that they haven't fixed my E5 either. It's exactly the same, I took it out today took 5 photos with and without IS, the shots in portrait mode with IS are fuzzy and the ones without IS are fine. Just as it was before!

I'm really not happy, this is the second time they have failed to repair something first time.
I'm going to ring them Monday and just ask for a replacement.
The incompetence of the repair center is unbelievable.
It's situations like this that really have me thinking about jumping ship.

Paul
It's infuriating, I know. Why can't they just get it right?

I appreciate it's no consolation but I've heard a few horror stories about other major brands too, on a forum that shall remain nameless. Jumping ship could just buy you a bag of different troubles.
__________________
John

"A hundredth of a second here, a hundredth of a second there even if you put them end to end, they still only add up to one, two, perhaps three seconds, snatched from eternity." ~ Robert Doisneau
Reply With Quote
  #3  
Old 12th February 2011
David Morison's Avatar
David Morison David Morison is offline
Full member
 
Join Date: Dec 2010
Location: Fulbeck, Lincolnshire
Posts: 3,507
Thanks: 71
Thanked 588 Times in 472 Posts
Likes: 48
Liked 298 Times in 175 Posts
Re: Olympus repair center and my E5 IS fault

I'm sorry to hear of your woes, I just hope that I will never need their services. In contrast I once had a Leica Digilux 2 on which the sensor went wrong after nearly 5 years and although the warranty was only for 2 years, Leica at Solm in Germany replaced the sensor and serviced the camera free of charge. Oh for that quality of service with Olympus!

David
Reply With Quote
  #4  
Old 12th February 2011
Kiwi Paul
Guest
 
Posts: n/a
Re: Olympus repair center and my E5 IS fault

Thanks, I'm annoyed as this is the second time I have had a camera repaired (the E3 previously) and it's not been repaired properly and had to be sent back. I sent them a detailed report stating the problem and when it occurred and had also emailed them photos showing the problem.
In the service report they didn't even state they had looked at the IS.

Paul
Reply With Quote
  #5  
Old 12th February 2011
iMac's Avatar
iMac iMac is offline
Full member
 
Join Date: Jun 2008
Location: Prince Edward Island, Canada
Posts: 363
Thanks: 1
Thanked 2 Times in 2 Posts
Likes: 0
Liked 0 Times in 0 Posts
Re: Olympus repair center and my E5 IS fault

That's not good news Paul, however I'm sure Olympus will make it right, just a bummer they didn't get it right the first time around. And I agree they should just replace it with a new one, being the top of line camera that Olympus offers, I think they need to treat their customers that own these with top of the line service.
__________________
10% Off Any Zenfolio Subscription - ZR4-GXW-P2R.
E-30+HLD-4 | E-510 | ZD14-42 | ZD14-54 MkII | ZD40-150 | ZD50-200 | ZD35 | OM 50/1.8 | FL-36R
Reply With Quote
  #6  
Old 12th February 2011
Kiwi Paul
Guest
 
Posts: n/a
Re: Olympus repair center and my E5 IS fault

Quote:
Originally Posted by iMac View Post
however I'm sure Olympus will make it right, just a bummer they didn't get it right the first time around. And I agree they should just replace it with a new one, being the top of line camera that Olympus offers, I think they need to treat their customers that own these with top of the line service.
I think they will be reluctant to replace it, just the way they are. I'll try to convince them on Monday.

Paul
Reply With Quote
  #7  
Old 12th February 2011
peak4's Avatar
peak4 peak4 is offline
Full member
 
Join Date: Nov 2007
Location: Buxton, Derbyshire.
Posts: 1,624
Thanks: 119
Thanked 201 Times in 169 Posts
Likes: 176
Liked 156 Times in 105 Posts
Re: Olympus repair center and my E5 IS fault

Paul, I had the odd issues with my E-3 when they first came out.
The viewfinder shutter blind jammed, half obscuring the eyepiece. I duly sent it on holiday to Portugal, and shortly after its return, the fault re-occurred.
Back to Portugal again, but this time it cam back with the whole rear screen replaced as well for some reason; I've no idea why.
Unfortunately that had a bad connection somewhere, so the screen would intermittently flicker or lose a varying selection of colours.
When I returned it the third time, again via my dealer, I enclosed a note saying that whilst I loved the camera I didn't think this particular body was of merchantable quality, and asked for a replacement. The body was probably a year old at this time.
I don't know how much my local dealer had to do with it, but the body was duly replaced; I'm pretty sure they added another covering letter suggesting a replacement would be in order. (I do like Harrison Cameras )
Olympus came up trumps and replaced it with a new body only kit, including charger leads etc. even though I'd only sent the bare body off to them.
It was only much later that I realised that they had also upgraded my e-club membership to the top level as well.
The only problem I've had since was the organic lens behind the viewfinder.

They also came good when my second hand 50-200mm parted company with itself in the middle. The repair, whilst well out of warranty, was completed free gratis. Again I returned it via my dealer; I'd bought it from there second hand a year previously.

Good luck with your phone call on Monday.
__________________
Best Regards
Bill

The nearest I have to a home page.
http://www.flickr.com/photos/peak4/
They're Watching You!

Last edited by peak4; 12th February 2011 at 06:44 PM. Reason: still can't spell
Reply With Quote
  #8  
Old 12th February 2011
Kiwi Paul
Guest
 
Posts: n/a
Re: Olympus repair center and my E5 IS fault

Cheers Bill, I hope they play ball with me too.

Paul
Reply With Quote
  #9  
Old 12th February 2011
Zuiko's Avatar
Zuiko Zuiko is offline
Administrator
 
Join Date: Nov 2007
Location: Dunmow, Essex
Posts: 21,827
Thanks: 1,965
Thanked 3,107 Times in 2,420 Posts
Likes: 3,289
Liked 4,373 Times in 2,071 Posts
Re: Olympus repair center and my E5 IS fault

Quote:
Originally Posted by peak4 View Post
Paul, I had the odd issues with my E-3 when they first came out.
The viewfinder shutter blind jammed, half obscuring the eyepiece. I duly sent it on holiday to Portugal, and shortly after its return, the fault re-occurred.
Back to Portugal again, but this time it cam back with the whole rear screen replaced as well for some reason; I've no idea why.
Unfortunately that had a bad connection somewhere, so the screen would intermittently flicker or lose a varying selection of colours.
When I returned it the third time, again via my dealer, I enclosed a note saying that whilst I loved the camera I didn't think this particular body was of merchantable quality, and asked for a replacement. The body was probably a year old at this time.
I don't know how much my local dealer had to do with it, but the body was duly replaced; I'm pretty sure they added another covering letter suggesting a replacement would be in order. (I do like Harrison Cameras )
Olympus came up trumps and replaced it with a new body only kit, including charger leads etc. even though I'd only sent the bare body off to them.
It was only much later that I realised that they had also upgraded my e-club membership to the top level as well.
The only problem I've had since was the organic lens behind the viewfinder.

They also came good when my second hand 50-200mm parted company with itself in the middle. The repair, whilst well out of warranty, was completed free gratis. Again I returned it via my dealer; I'd bought it from there second hand a year previously.

Good luck with your phone call on Monday.
That's how it should be. Replacements actually cost the manufacturer very little. The reputation and goodwill they build as a result is immense. Why they (and I mean all manufacturers) fail to grasp this often enough is beyond me.
__________________
John

"A hundredth of a second here, a hundredth of a second there even if you put them end to end, they still only add up to one, two, perhaps three seconds, snatched from eternity." ~ Robert Doisneau
Reply With Quote
  #10  
Old 12th February 2011
jonsey
Guest
 
Posts: n/a
Re: Olympus repair center and my E5 IS fault

interesting reading...im not completely happy with my e30, even though its been back to them for a minor repair, it still wont focus as sharp as it should, my bloody e510 runs rings round it for PQ, im on the cusp of buying a 7d...instead of an e5...Happy days...........
Reply With Quote
  #11  
Old 13th February 2011
Garrie's Avatar
Garrie Garrie is offline
SonorG
 
Join Date: Nov 2007
Location: Scotland
Posts: 1,003
Thanks: 65
Thanked 12 Times in 11 Posts
Likes: 2
Liked 7 Times in 3 Posts
Re: Olympus repair center and my E5 IS fault

Quote:
Originally Posted by jonsey View Post
interesting reading...im not completely happy with my e30, even though its been back to them for a minor repair, it still wont focus as sharp as it should, my bloody e510 runs rings round it for PQ, im on the cusp of buying a 7d...instead of an e5...Happy days...........
yup my E510 ran rings round my E3 even though the E3 has been back to Oly for repair

5Dmkii for me if my works bonus is big enough

Woofmix, hope you get it sorted soon
Reply With Quote
  #12  
Old 14th February 2011
Kiwi Paul
Guest
 
Posts: n/a
Re: Olympus repair center and my E5 IS fault

Thanks Garrie.

I've just been looking at the repair form again, here's what it says.....

Fault: Exposure Reason: Transport System Action: Cleaned

Fault: Lens Reason: Auto Focus Action: Adjusted

Fault: Display Reason: Electronic Viewfinder Action: Repaired


Hmmmm the exposure was already fine,

lens???? what the hell does that mean I didn't sent them a lens!

Display????? The display was fine too so what did they repair???


No mention of Image Stabilization Faulty Repalced though

Paul
Reply With Quote
  #13  
Old 14th February 2011
Roy Clarke's Avatar
Roy Clarke Roy Clarke is offline
Old Junior Member
 
Join Date: May 2009
Location: Kirkton of Skene, Aberdeenshire
Posts: 100
Thanks: 6
Thanked 24 Times in 9 Posts
Likes: 6
Liked 2 Times in 2 Posts
Re: Olympus repair center and my E5 IS fault

Is Paul unlucky and the only one to have these problems or are other E5 owners experiencing the same issues with the IS system on their camera's?

Roy
Reply With Quote
  #14  
Old 14th February 2011
andym's Avatar
andym andym is offline
Senior Member
 
Join Date: Nov 2007
Location: Epping Forest
Posts: 4,348
Thanks: 37
Thanked 345 Times in 257 Posts
Likes: 39
Liked 1,004 Times in 297 Posts
Re: Olympus repair center and my E5 IS fault

Quote:
Originally Posted by Roy Clarke View Post
Is Paul unlucky and the only one to have these problems or are other E5 owners experiencing the same issues with the IS system on their camera's?

Roy
After seeing this the other week I had quite a fiddle but seem to have no issues.
__________________
All the best

Being left handed my brain sometimes works sdrawkcab

Andy

Lots of cameras and lenses.


My Flickr
Reply With Quote
  #15  
Old 14th February 2011
Seonnaidh's Avatar
Seonnaidh Seonnaidh is offline
Full member
 
Join Date: Nov 2010
Location: Isle of Skye
Posts: 1,344
Thanks: 44
Thanked 279 Times in 189 Posts
Likes: 0
Liked 33 Times in 11 Posts
Re: Olympus repair center and my E5 IS fault

I really understand how you must feel. But I feel obliged to tell you this.

Three years ago I had a fault develop with a Nikkor (sorry) 80-400mm lens.
Despite being a member of the Nikon Professional Services register and entitled to replacement gear whilst mine was being repaired I was told "ohh we don't consider that lens to be 'professional' equipmenFt so we won't lend you a replacement. Six weeks, yes six weeks later when I telephoned the repair centre at Richmond I was very curtly told by female with a very 'posh' accent that it was still away being repaired and "don't bother telephoning again as we will let you know when your lens is returned from Japan" no communication in the meantime to tell me that they were unable to repair the lens and that it had been returned to Japan so expect a considerable delay in getting it back.
After asking some more pertinent questions I was sharply told that she couldn't (wouldn't) be able to help any further that day (Friday) as she was away with her partner to a Polo match somewhere for the week end.
Om the Monday I again telephoned Richmond and despite reaching a 'senior member of the management team' I was again very courteously told to stop bothering them. Four weeks later my lens was returned, and it was completely useless. OOF at every setting in either format landscape or portrait. I then tok it to a Nikon repair centre in Glas gow who fixed it within 24 hrs and told me that apart from cleaning nothing had been done to re align the elements! They also pointed out that it probably went to Holland for repair. Since then I have met with a certain lack of customer care from Nikon, unless you are a household 'name' they don't really care.

Now Canon; I had an EOS1n in the days of film that I dropped on Horse Guards Parade. It fell about three feet and 'morphed into a 3d jigsaw puzzle.
Totally knackered , 9 months old and Canon estimated it as 'beyond economical repair' so I had it returned and claimed on my insurance. So a top spec pro camera totally disintegrates after a relatively minor fall !
A short time after this a picture editor at quite a famous well respected picture agency telephoned me to say that some images of Avocets I had submitted were 'soft' I checked my canon 300mm f2.8 lens and sure enough it was not autofocusing correctly. Twice it went back to Canon and twice it was returned still faulty.
So Oly are not the only camera manufacturer to give less than excellent service. Sorry for such a long posting.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELP! Question about Olympus repair service dkayuk Olympus E-30 5 15th October 2010 01:14 PM
Advice please - Olympus UK repair / service CaptainD The lounge 13 14th September 2010 09:46 AM
SOLVED Olympus warranty repair speed Kiwi Paul Lens focus 1 26th October 2009 07:25 PM
E3 focus fault AFTER Oly service repair jdal Olympus E-3 9 8th August 2009 09:43 PM
Repair turnaround - Dealer vs Olympus jdal Camera conference 5 1st July 2009 09:05 AM


All times are GMT. The time now is 03:20 AM.


The Write Technology Ltd, 2007-2019, All rights reservedAd Management plugin by RedTyger