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  #1  
Old 2 Weeks Ago
Harbrimar Harbrimar is offline
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My Olympus website problems

I want to register my new lens and have been trying to access the My Olympus website https://my.olympus-consumer.com/ for a couple of days now but just get the message 'Service is temporary unavailable. We are working to improve MyOLYMPUS Community to offer you better experience. Please come back in a few hours to enjoy it!' is anyone else having problems or is it my end?
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Brian
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IainMacD IainMacD is offline
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Re: My Olympus website problems

Same for me
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DavyG DavyG is offline
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Re: My Olympus website problems

I get the same when trying to access the MyOlympus website.

It may be worth contacting them by email and advising them of the problem, I had to do this previously as I was unable to request a repair via the website, Olympus support replied to my email very quickly.

The email address is: camera.support.uk@olympus.eu

Dave
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Old 2 Weeks Ago
Harbrimar Harbrimar is offline
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Re: My Olympus website problems

Thanks to you both for confirming. Email sent
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Brian
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Re: My Olympus website problems

Quote:
Originally Posted by DavyG View Post
...I had to do this previously as I was unable to request a repair via the website, Olympus support replied to my email very quickly...
Even when the website was up I found I could not request a repair. You could get some way in and then not complete the process as the submit button gave an errror.
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Harbrimar Harbrimar is offline
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Re: My Olympus website problems

I took DavyG advice and contacted Olympus and here was the response:

Good morning Mr. M
Thank you for your e-mail regarding the MyOlympus site, I am sorry to hear of your problems with it. May I please advise that we were rebuilding the site so as to provide even more features than before. I do apologise for any inconvenience this may have caused. MyOlympus is back up and running now, so please log in and register your new PRO lens. Should you require any further assistance, please do not hesitate to contact me. I will be happy to help you.
Kind regards,

Pete Huggan
UK Customer & Technical Support


Unfortunately, it is still not 'up & running' and so I contacted them again and got this response:

Thank you for your reply. I have asked the MyOlympus team to investigate. They could very well still be testing the system so as to iron out any bugs, so for the time being the site may be problematic.

Obviously the bugs are more resistant than they thought!
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Brian
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bigsambwfc bigsambwfc is offline
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Re: My Olympus website problems

having problems also, cant log in to account, says something to do with symnatec on my laptop running windows 10 and google chrome browser. also my ov3 viewer is affected in that it wont stay open longer than 3seconds unless i can get a photo up before that time. updater is ok though.any help would be appreciated.
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Harbrimar Harbrimar is offline
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Re: My Olympus website problems

Which account are you trying to log into? I think Symantec is connected with Norton antivirus software etc. If you are using Norton try disabling it and then log into whatever account you are trying to log in.
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Harbrimar Harbrimar is offline
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Re: My Olympus website problems

My Olympus website is now up and running as of this morning
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