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Dealers' Den The idea of this board is to provide a link between e-group members and Olympus UK dealers.

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  #1  
Old 31st October 2016
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Phill D Phill D is offline
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Wow EM1 warranty extended to 6 years for free!

Now maybe I'd missed this and everyone else knows but having just gone in and checked my MyOlympus registration as per my last thread about US offers. I took the opportunity to also sign up for regular review updates for the EM1 mk2. Anyway within minutes I received some emails from Olympus one of which has extended my original 3 year warranty for another 3 years without me having to do anything. Now that is what I call excellent service from a company that cares about its customers and has faith in its products.

Nice one Olympus.
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  #2  
Old 1st November 2016
Bruce Clarke Bruce Clarke is offline
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Re: Wow EM1 warranty extended to 6 years for free!

Thanks Phill, I tried signing up for updates previously, but my login stopped working. Sorted with a new password. Checking my E-M1 registration, I have an extra 3 years! Splendid!
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Old 1st November 2016
timboo timboo is offline
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Re: Wow EM1 warranty extended to 6 years for free!

Was the update instant on ur olympus warranty? No change from 3 yrs so far for me
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Old 1st November 2016
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Re: Wow EM1 warranty extended to 6 years for free!

Tried to look up my registration but it only showed one product. The upgrade was mentioned but I could get no further. I have contacted Olympus as I paid 99 to upgrade my warranty last year to see how this works with this warranty.

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Old 1st November 2016
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Phill D Phill D is offline
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Re: Wow EM1 warranty extended to 6 years for free!

Pretty much Timboo although I don't actually know what initiated it. It seems to be subscribing to the newsletter which I was already subscribed to? so just asking for EM1 mk2 updates seemed to do it. I did actually get two emails one saying I had 6 months extended Warranty and then after it but at the same time and date was the email with all my details and the 3 year extension confirming the Warranty lasted till 2019. A bit confusing I agree but I'll take their last offer.
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Old 1st November 2016
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Phill D Phill D is offline
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Re: Wow EM1 warranty extended to 6 years for free!

Great Bruce it's good to know it's not just me.
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Old 1st November 2016
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Phill D Phill D is offline
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Re: Wow EM1 warranty extended to 6 years for free!

Ed that's interesting as when I looked it showed that I didn't have my latest lenses registered and I thought I'd done it? This is most probably me forgetting though
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Old 1st November 2016
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Re: Wow EM1 warranty extended to 6 years for free!

Yes Phill I have fifteen Olympus items registered but only one showing, awaiting reply from support.

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Old 1st November 2016
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Re: Wow EM1 warranty extended to 6 years for free!

Ed why don't you try re registering them. Maybe that will get you your extra warranty as well.
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Old 1st November 2016
Olybirder Olybirder is offline
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Re: Wow EM1 warranty extended to 6 years for free!

I registered my interest in information about the E-M1 II yesterday and have received a newsletter but no offer of an extended warranty.

However, when I registered a new lens a year or so ago, something happened and the warranty on my E-M1, which I purchased on 10/16/2013, was extended until 4/16/2019 according to My Olympus. I even received emails confirming it. It still shows that in My Products but when I attempted to get the rubber grip replaced under warranty a few months ago they rejected the claim as they could find no record of me paying for an extended warranty. I think there was a mistake somewhere and my camera has been out of warranty for over a year. I don't know if these offers of a free six year warranty are genuine or administrative errors too.

Ron
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Old 1st November 2016
bilbo bilbo is offline
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Re: Wow EM1 warranty extended to 6 years for free!

Olympus customer facing systems have always been a bit ropey...
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Old 1st November 2016
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Re: Wow EM1 warranty extended to 6 years for free!

That's a shame Ron I'd have hoped they would have honoured that. My grip also became detached a few months ago and I was also considering sending it back for repair. As it was I just used a drop of super glue and it's been fine ever since. So I didn't test the extended warranty. Did they ever ask you to pay for the extended warranty? I've not been asked for any payment just told in the email it is covered till 2019.
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Old 1st November 2016
Olybirder Olybirder is offline
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Re: Wow EM1 warranty extended to 6 years for free!

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Originally Posted by Phill D View Post
Did they ever ask you to pay for the extended warranty? I've not been asked for any payment just told in the email it is covered till 2019.
No, I didn't realise it was possible to purchase an extended warranty before the normal warranty expired. If they had offered me an extended warranty at a reasonable price I would probably have purchased it. I hope that my camera carries on functioning without any major expensive problems for a year or two.

Ron
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Old 1st November 2016
Bengeo Bengeo is offline
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Re: Wow EM1 warranty extended to 6 years for free!

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Originally Posted by Olybirder View Post
No, I didn't realise it was possible to purchase an extended warranty before the normal warranty expired.
http://www.srsmicrosystems.co.uk/oly...-d-bodies.html

I bought this for mine. Do I now get the extra free 3 years to take it up to 9 years?
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Old 1st November 2016
Bruce Clarke Bruce Clarke is offline
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Re: Wow EM1 warranty extended to 6 years for free!

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Originally Posted by Phill D View Post
Great Bruce it's good to know it's not just me.
I did register for the free 6 months extended warranty, priority servicing etc when I first got my E-M1. If you didn't do that, you may not get the extra free 3 years? It sounds like it might be partially a softener for a horrendous price on the E-M1 II

For those having problems finding things they registered, check you don't have more than one login. Oly's various sites are a bit of a mess. It's sometimes not clear which login you should use.
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