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Dealers' Den The idea of this board is to provide a link between e-group members and Olympus UK dealers.

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  #1  
Old 26th August 2014
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Graham_of_Rainham Graham_of_Rainham is offline
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Thumbs up WEX Photographic

Absolutely 100% excellent Customer Service from Stephen Young, their Customer Service Representative.

I made a mistake in ordering some software, and he solved my problem for me.

Customer Service as it should be done.
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  #2  
Old 26th August 2014
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Re: WEX Photographic

I've always found WEX to be excellent too. On one occasion, having ordered next day delivery, it failed to arrive due to the courier. I notified WEX of this, and they refunded the courier fee, giving me 'free postage'.

Just FYI - they're also on Quidco, so if you go to WEX website via Quidco, you can get 2.5% cash back on your purchase (eventually), which if you're buying some major kit, can definitely be worth it.
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  #3  
Old 27th August 2014
byegad byegad is offline
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Re: WEX Photographic

Another happy Wex user here. Excellent service every time. I've twice been let down with high value purchases from Amazon. Each time I cancelled the order and bought from Wex. I now look at Wex first!
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E-500, E-510, EPM1, EPL5, EP3, EP5, OM-D E M10, OM-D E M5, Trip 35mm, Samsung WP10 and Panasonic G6 plus lots of lenses many manual focus.

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  #4  
Old 27th August 2014
themosttogain themosttogain is offline
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Re: WEX Photographic

I've always had great service from them...they're based just down the road from me and thew staff in the showroom always seem to know what they're talking about.

Always a toss up between WEX and LCE though because the staff in the local branch of LCE are even better...and they're always happy to do a deal! Spoilt for choice in Norwich!
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  #5  
Old 27th August 2014
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Re: WEX Photographic

Always had excellant service from WEX
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  #6  
Old 28th August 2014
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Re: WEX Photographic

Plus 1 from me for WEX
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  #7  
Old 28th August 2014
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Re: WEX Photographic

Rate WEX highly myself. When I had to return my EM5 for the cracked display bezel, WEX arranged for DHL to pick the camera up and return it no cost to me in terms of P+P. Contrast that with SRS Microsystems, I'm about to return my EP5 for the main dial issue (ie not responding) and on contacting the company I was told to return it to Watford at my expense. Both good companies to deal with, but WEX win it for me.
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  #8  
Old 29th August 2014
garethlovering garethlovering is offline
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Re: WEX Photographic

Wex No 1 for me.
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  #9  
Old 23rd September 2014
bangaio bangaio is offline
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Re: WEX Photographic

Always go to WEX first, great outfit.
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  #10  
Old 20th October 2016
Maranatha Maranatha is offline
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Re: WEX Photographic

Just bought a silver EM1 next day delivery it didn't arrive phoned them they apologised refunded the postage first class service ....
Would buy from them again ..
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  #11  
Old 20th October 2016
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Loup Garou Loup Garou is offline
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Re: WEX Photographic

Wex are a very professional and efficient outfit. Bought my Olympus Pen F from them with a couple of lenses. Also loads of accessories over the years. I wish more dealers were as good.
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