Olympus UK E-System User Group
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Dealers' Den The idea of this board is to provide a link between e-group members and Olympus UK dealers.

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  #16  
Old 31st January 2012
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Re: Support your local shop?

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Originally Posted by Zuiko View Post
You're right, Huw, and I don't actually mind that they don't know what they are talking about - until they make sweeping statements such as "The Nikon 1 absolutely destroys Micro-Four Thirds in every possible way."

The last time I was in Jessop's was a while ago, to see if I could have a look at the (then) newly released M.Zuiko 40-150mm. Young laddie said they didn't have one and proceded to attempt to sell me a Nex - fat chance!
Agreed, note that the 'occasional' in my comment is reserved for the ones that don't make unfounded sweeping statements
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  #17  
Old 31st January 2012
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Re: Support your local shop?

Probably the best response to a sweeping, inaccurate statement is, "Great! Can I see some of your pictures, please?"
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  #18  
Old 31st January 2012
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Re: Support your local shop?

He didn't help his cause either when suggesting my SD card wouldn't be good enough for the Nikon J1, and he would have to sell me a £50 card otherwise the camera would be virtually useless.

I called his bluff by demoing the camera with my card and rattled off plenty of shots in burst mode withut the card struggling to keep up!
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  #19  
Old 31st January 2012
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Re: Support your local shop?

He also took time to take a swipe at the quality of Pentax gear, climing it was all "****".

I couldn't help myself by this point, and asked him how he had come to that conclusion, whether he had owned any Pentax gear, used it extensively, etc. As having used it myself for tens of thousands of frames I was nothing but impressed with my old Pentax gear.

His answer? Never shot a frame with Pentax, just wouldn't trust it as it isn't made by a big firm like Nikon or Canon...

The funny part, literally 30cm behind his head was a Pentax K-r twin lens kit...
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  #20  
Old 31st January 2012
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Re: Support your local shop?

I was in Chesterfield and went to Jessops for a demo of a lens. After ham-fistedly mounting the lens on the body and handing it to me, the assistant demonstrated the breadth of her knowledge of the item, which amounted to "it's expensive for what it is".

Across the marketplace there is an LCE where the staff are both knowledgable and helpful - and were prepared to knock the price of the lens down to £10 less than at Jessops. They needn't have bothered. Guess which shop was going to get my cash anyway!
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  #21  
Old 1st February 2012
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Re: Support your local shop?

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Originally Posted by David M View Post
To true both in the UK and Canada.

One local shop in Ontario lists all sorts of equipment on their web site but carry hardly anything in stock and try to discourage you from ordering anything not in stock by telling you the item is no good.
In Ontario one is lucky if they know what Olympus is....and that includes Henrys downtown Toronto store!!
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  #22  
Old 1st February 2012
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Re: Support your local shop?

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Originally Posted by Zuiko View Post
Probably the best response to a sweeping, inaccurate statement is, "Great! Can I see some of your pictures, please?"
That's similar to what I usually do to weekend wannabees. You ask to see their book and they've no idea what you're talking about. So them you 'clarify' by saying tear sheets and they get even more confused.
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  #23  
Old 1st February 2012
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Re: Support your local shop?

When I pointed out to the Jessops store assistant that one area the Nikon 1 certainly can't match Micro Four Thirds is the availability of fast lenses, his response was that the lenses on the Nikon 1 focus much faster than any of the Olympus/Panasonic lenses...
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  #24  
Old 1st February 2012
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Re: Support your local shop?

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Originally Posted by Greytop View Post
Occasionally I feel sorry for some of these youngsters who lets face it have been literally dumped in at the deep end. I wouldn't like to be in their shoes, doing a job that I'm probably not in the least bit interested and being paid pretty poorly for it.
It's the old Jessops chicken and egg syndrome, knowledge & experience verses poor pay/poor job satisfaction.
I agree with you Huw. Here in Glasgow we have Jessops and Jacobs high street chain stores. The assistants in the main tend to be young and are obviously schooled in making the sale rather than imparting (possible) knowledge. I think the exuberance of youth in a technical environment also is a factor. We also have Calumet which is in an out of the way industrial estate to the north of the city. This is staffed with older people who appear (to my mind) genuinely interested in photography and are keen to assist. In my dealings with them there certainly hasn't been any anti-Olympus comment though they don't stock any Olympus equipment. Lastly we have merchantcitycameras which is a small independant who buy and sell both new and secondhand kit. Their staff again seem to know their stuff and are getting on in years. The only problem is that they are way too expensive in comparison to either the chain stores or the internet.
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  #25  
Old 1st February 2012
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Re: Support your local shop?

I guess my gripe is that if I worked in a Jessops/Jacobs type store then if I felt I didn't know enough then I would do some research.

All I know about photography has been learnt through reading in my spare time and actually taking photographs. Admittedly I don't know a huge amount, but I at least have an understanding of the basics.

If it was my job then I would devote far more than the odd bit of spare time into developing my understanding.

I worked in a deli for years, and I was constantly getting asked what meats, cheeses, coffee, jams, etc. I would recommend, or why someone should choose X over Y. At first I didn't have a clue and it embarrassed me, so I made sure I knew by trying things (no hardship really, I love food).

Similarly, I was in one of Rick Stein's restaurants a few years back. The waitress was a young girl of about 16/17 years of age. Despite her youth, she had an excellent knowledge of the dishes, offering suggestions, indicating what complimented what, etc. Perhaps the key difference there is that this is demanded by the employer. Perhaps Jessops and Jacobs (and Currys, Comet, etc.) need to rethink their staff recruitment/induction/training programmes.
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  #26  
Old 1st February 2012
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Re: Support your local shop?

For what it's worth, I feel I should defend Jacobs, based on my experience. The local Jacobs feel like a camera shop and I have found staff who generally know their stuff there. More importantly they have never tried to blag it when they don't know.

Not the case with Jessops, sadly, who just seem to be interested in shifting boxes. (Or the Panasonic 'specialist' shops, either!)

There's an independent in Burton upon Trent who stocks Olympus and Panasonic and offers good prices and excellent knowledge and assistance so they now get my support.
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  #27  
Old 1st February 2012
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Re: Support your local shop?

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Originally Posted by George Dorn View Post
For what it's worth, I feel I should defend Jacobs, based on my experience. The local Jacobs feel like a camera shop and I have found staff who generally know their stuff there. More importantly they have never tried to blag it when they don't know.

Not the case with Jessops, sadly, who just seem to be interested in shifting boxes. (Or the Panasonic 'specialist' shops, either!)

There's an independent in Burton upon Trent who stocks Olympus and Panasonic and offers good prices and excellent knowledge and assistance so they now get my support.
I have had mixed experiences in Jessops. Good service at their Bluewater store, but abysmal knowledge in Maidstone.
Jacobs I can recommend.
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