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Old 26th September 2018
Garethmorgan50 Garethmorgan50 is offline
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Broke my Panasonic Leica 100-400

Hello everyone, sorry if this question has been asked before, I tried a search but it doesn't throw up any results which tells me I'm probably not doing it right..

so, I fell on top of my camera whilst my 100-400 lens was attached and broke the connector part.. its broken off and the pins part has snapped off, the 'strip' wiring connector has also broken.

I tried to upload a photo of the damage but the size is too large..

Anyone know if this is repairable and what the likely cost would be, would it work then as it should?

Thanks in advance.. sorry for the poor description
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Old 26th September 2018
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Re: Broke my Panasonic Leica 100-400

Sorry to hear that Gareth. Here is a link to a thread about Panasonic's repair policy - not great reading I'm afraid
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Old 26th September 2018
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Re: Broke my Panasonic Leica 100-400

Quote:
Originally Posted by Garethmorgan50 View Post
I tried to upload a photo of the damage but the size is too large..
Use 'Faststone' to reduce the size (and more) of images:

https://download.cnet.com/FastStone-...-10319476.html

Jim
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Old 26th September 2018
Garethmorgan50 Garethmorgan50 is offline
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Re: Broke my Panasonic Leica 100-400

Not a very promising thread about Panasonic, I won't be buying from them again.. is it true that there are no third party repairers?
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Old 26th September 2018
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Re: Broke my Panasonic Leica 100-400

Faststone is good, thanks for that!!
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Old 26th September 2018
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Re: Broke my Panasonic Leica 100-400

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Originally Posted by Garethmorgan50 View Post
Not a very promising thread about Panasonic, I won't be buying from them again.. is it true that there are no third party repairers?
Give Luton Cameras a try. They have a good reputation on this forum:

http://www.lutoncameras.co.uk/

Jim
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Old 26th September 2018
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Re: Broke my Panasonic Leica 100-400

I think that Panasonic have changed their policy as a result of the brouhaha over breakages to both the 100-400 and the 8-18. I'd contact them and see what they say.
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Old 27th September 2018
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Re: Broke my Panasonic Leica 100-400

Gareth,
Panasonic UK send all lenses for repair (or an assessment of repairability) to DK-AVS.
See:- https://www.dkavs.co.uk/our-services...camera-repair/

If it's not repairable and your home contents insurance includes 'accidental damage' you could make a claim on your policy.
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Old 27th September 2018
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Re: Broke my Panasonic Leica 100-400

Quote:
Originally Posted by Garethmorgan50 View Post
Hello everyone, sorry if this question has been asked before, I tried a search but it doesn't throw up any results which tells me I'm probably not doing it right..

so, I fell on top of my camera whilst my 100-400 lens was attached and broke the connector part.. its broken off and the pins part has snapped off, the 'strip' wiring connector has also broken.

I tried to upload a photo of the damage but the size is too large..

Anyone know if this is repairable and what the likely cost would be, would it work then as it should?

Thanks in advance.. sorry for the poor description

Please let us know the result, i sold my Panasonic gear including the 100-400 due to the repair policy, I would re-buy the 100-400 if things have changed.
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Old 27th September 2018
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Graham_of_Rainham Graham_of_Rainham is offline
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Re: Broke my Panasonic Leica 100-400

Welcome to the Forum.

Sorry to hear about the broken lens, please let us know how you get on with getting it fixed.
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Old 27th September 2018
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Re: Broke my Panasonic Leica 100-400

Quote:
Originally Posted by Gwyver View Post
Gareth,
Panasonic UK send all lenses for repair (or an assessment of repairability) to DK-AVS.
See:- https://www.dkavs.co.uk/our-services...camera-repair/

If it's not repairable and your home contents insurance includes 'accidental damage' you could make a claim on your policy.

This is what I suggest as it will not be cheap quick or easy Panasonic and DK AV are awful to deal with IMO


Also wait for the real cost before settling with any insurance claim as they increased the price by 160 between the quote and be buying my replacement 8-18mm
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Old 27th September 2018
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Re: Broke my Panasonic Leica 100-400

Quote:
Originally Posted by Jim Ford View Post
Give Luton Cameras a try. They have a good reputation on this forum:

http://www.lutoncameras.co.uk/

Jim

Do not expect anything from them they need to send the lens to DK AV to have it calibrated which was only being done in Japan
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Old 27th September 2018
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Re: Broke my Panasonic Leica 100-400

Quote:
Originally Posted by pdk42 View Post
I think that Panasonic have changed their policy as a result of the brouhaha over breakages to both the 100-400 and the 8-18. I'd contact them and see what they say.

True and good luck with that they didnt give a **** when I contacted them


Look here

http://e-group.uk.net/forum/showthread.php?t=47481
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Old 27th September 2018
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Re: Broke my Panasonic Leica 100-400

panasonic will charge you 875 for replacement ,i did same thing with my set up,hope you are insured.
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Old 28th September 2018
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Re: Broke my Panasonic Leica 100-400

Try this https://www.ajjohnstone.co.uk/ They did a good repair of my 300/4.
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