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Old 29th November 2007
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Exclamation Clarification of E-3 purchase promotional goodies claims

Here is a FAQ that Olympus and I have come up with to clarify issues regarding the claiming of a free rucksack and, for existing E-System camera owners, a free HLD-4 power grip, if you buy an E-3 by the end of the year.

Q. I havenít Ďregisteredí my old E-System camera (or does it count if itís second hand?)
A. No need to have registered it, all that's needed is the serial number and second hand cameras are OK. BUT YOU MUST DO THIS BY THE END OF FRIDAY!

Q. Do I need to provide the E-3 warranty card details as well as the dealer invoice?
A. Yes, this will avoid complications and delays. If for some reason you didn't have a warranty card in the box (extremely unlikely) the serial number will suffice. The warranty card identifies the camera as European stock. Non European cameras are NOT eligible for the promotional goodies. I'm pretty sure that even serial numbers alone will reveal if the stock is European or not.

Q. I have chased up my registration but nobody has got back to me.
A. No need to panic, Olympus is committed to sorting any issues out.

Q. When will the free rucksacks and HLD-4s be shipped?
A. The aim is to fulfil orders during December - sorry, can't be more specific than that.

If you have any more questions, please post them here.

Ian
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Old 29th November 2007
Chillimonster
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Re: Clarification of E-3 purchase promotional goodies claims

Thanks for posting this - help to clear things up.
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Old 29th November 2007
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Re: Clarification of E-3 purchase promotional goodies claims

Cheers Ian

Phil
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Old 29th November 2007
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Re: Clarification of E-3 purchase promotional goodies claims

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Originally Posted by emirpprime View Post
Cheers Ian

Phil
I'm still at the office, corresponding via email with Olympus UK's general manager for camera marketing, Mark Thackara, and he's watching the Genius of Photography on BBC4 at the same time

Fingers crossed its recording at home for me!

Ian
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Old 29th November 2007
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Re: Clarification of E-3 purchase promotional goodies claims

Hi Ian

One question I am sure will affect lots of orders is the requirement in the Ts & Cs that states:

Quote:
Purchase and register an Olympus E-3 by 31 December 2007
Due to the back log in orders I guess many orders placed in Decemember will not be able to register by the dead-line as no camera and registration card will have been delivered.

How will Olympus enforce this dead-line as I am not sure how you will be able to prove you placed an order before the dead-line.

Many thanks
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Old 29th November 2007
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Re: Clarification of E-3 purchase promotional goodies claims

Quote:
Originally Posted by Invicta View Post
Hi Ian

One question I am sure will affect lots of orders is the requirement in the Ts & Cs that states:



Due to the back log in orders I guess many orders placed in Decemember will not be able to register by the dead-line as no camera and registration card will have been delivered.

How will Olympus enforce this dead-line as I am not sure how you will be able to prove you placed an order before the dead-line.

Many thanks
This was covered a while back - basically there is plenty of proof of purchase you can provide (invoice, etc.) and Olympus will honour this even if you haven't yet received your camera.

As long as you placed your order by the end of the year, you will be OK.

Ian
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Old 29th November 2007
veggiesosage
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Re: Clarification of E-3 purchase promotional goodies claims

Quote:
Originally Posted by Ian View Post
...and he's watching the Genius of Photography on BBC4 at the same time

Fingers crossed its recording at home for me!

Ian
Well its repeated at 12.20am if you've inadvertantly recorded 'Im a Celebrity...kick my pointless butt' or whatever else is on.
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