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Old 3rd January 2019
Jax Jax is offline
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MORE Th>N ( you think ) Pet Insurance

We have a pet dog who is now 4yrs old. We took out pet insurance with MORE Th>AN when she was just 8 weeks old. The premiums have increased every year as is only to be expected and last years renewal fee was 413.90.

After a recent illness which resulted in a claim of 217, from which the dog is now fully recovered we have just received the renewal document for the next 12 months cover.

The figure now requested is 825.57, more than double the premium charged last year. The reason given for the extortionate renewal fee was " because you have made a claim " They even point out that if we change insurers, the previous illness would not be covered, if it re-occurred, so we would be better staying with them

Needless to say we have canceled the policy and reported the matter to the Financial Ombudsman.

The moral of this story is: Don't go anywhere near a company such as MORE Th>AN for any form of insurance as they are the lowest form of pond life on the planet

Jax
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Old 3rd January 2019
DerekW DerekW is offline
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Re: MORE Th>N ( you think ) Pet Insurance

Insure the pet yourself, save the cost of the premium, you might be better off - but then you might not. You have the final decision as to how much you will pay and you can call time when the cost of treatment is too high.
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Old 3rd January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

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Originally Posted by Jax View Post
We have a pet dog who is now 4yrs old. We took out pet insurance with MORE Th>AN when she was just 8 weeks old. The premiums have increased every year as is only to be expected and last years renewal fee was 413.90.

After a recent illness which resulted in a claim of 217, from which the dog is now fully recovered we have just received the renewal document for the next 12 months cover.

The figure now requested is 825.57, more than double the premium charged last year. The reason given for the extortionate renewal fee was " because you have made a claim " They even point out that if we change insurers, the previous illness would not be covered, if it re-occurred, so we would be better staying with them

Needless to say we have canceled the policy and reported the matter to the Financial Ombudsman.

The moral of this story is: Don't go anywhere near a company such as MORE Th>AN for any form of insurance as they are the lowest form of pond life on the planet

Jax

That does seem very high for a four-year-old dog. It's not just MORE Th>N that do this. The same thing happened to us with our two dogs. There is usually an excess amount as well which funnily enough most charges seem to come just under. In the end, the premiums were so high we cancelled them all and took the risk.

It is certainly worth using a comparison site to see what's available. Most insurance these days is a rip off IMHO.
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Old 3rd January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

In fairness I suspect it would be the same with all insurers, not just this one. I was talking with my son in law a few days ago and he is having to pay over 1600 a year for his 11 year old dog - although it is getting 1000 worth of medication for a chronic illness and has had other treatments.
But even so, you have been quoted quite a lot.
As suggested, self-insurance isn't a bad plan. Just transfer the annual premium to a separate bank account and don't touch it unless it's needed for treatment.
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Old 3rd January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

I've just received a renewal notice from Homeserve for my plumbing and drainage policy. The premium has rocketed from 99 last year to 138 so I've cancelled. Crooks the lot of them!
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Old 3rd January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

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I've just received a renewal notice from Homeserve for my plumbing and drainage policy. The premium has rocketed from 99 last year to 138 so I've cancelled. Crooks the lot of them!
I got the same thing from Homeserve in December. I told them I was not happy and they agreed to keep the price the same as last year. I have done this two years in a row now. Worth trying.
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Old 3rd January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

We insured our Welsh Springer Spaniel, Jess, with PetPlan when she was born. She is now almost eleven years old and the premiums have increased gradually by approx. 10.00 per month. Two years ago Jess was diagnosed with an aggressive tumour, and underwent an operation, radio therapy daily for 4 weeks and three lots of chemotherapy, at Edinburgh University for small animals hospital and seems to be doing well. Our last insurance premium increase was only 11.00 per month, and PetPlan have already paid almost 17,000.00 for the treatment and follow up, and I cannot praise them highly enough.
The surgeons are Scottish, English, Polish, French & Spanish. The nurses are from all over the world and the woman who is head of the oncology department is from Slovenia, and I hope that all these foreign nationals will be able to stay and work in Scotland.
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  #8  
Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

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Originally Posted by Shaw View Post
We insured our Welsh Springer Spaniel, Jess, with PetPlan when she was born. She is now almost eleven years old and the premiums have increased gradually by approx. 10.00 per month. Two years ago Jess was diagnosed with an aggressive tumour, and underwent an operation, radio therapy daily for 4 weeks and three lots of chemotherapy, at Edinburgh University for small animals hospital and seems to be doing well. Our last insurance premium increase was only 11.00 per month, and PetPlan have already paid almost 17,000.00 for the treatment and follow up, and I cannot praise them highly enough.
The surgeons are Scottish, English, Polish, French & Spanish. The nurses are from all over the world and the woman who is head of the oncology department is from Slovenia, and I hope that all these foreign nationals will be able to stay and work in Scotland.
We've always used PetPlan to insure our dogs, and have been very pleased with their service and behaviour. Whilst their premiums appear to be expensive when you get your young dog; however they pay out quickly without quibbling and they will continue to provide cover throughout the life of the animal - unlike many other pet insurers.
IMO many non-specialist insurers got into the pet sector a few years ago because it appeared to be very lucrative. A few years later they discovered that older animals could be very costly and consequently added lots of claim exclusions, age constraints etc..
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  #9  
Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

We have had a succession of cats, without a gap, for the last 45 years. We have never insured them and suspect that we are well ahead financially, in spite of the a couple of large surgery bills. I suspect that it might make more sense to insure dogs.

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Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

Pet insurance, like any other form of insurance only exists first and foremost to make a profit for shareholders. And like every other business, 'the market' demands year-on-year growth; hence the steady rises in premiums.

Product insurance, in particular has been one of the biggest growth industries over the past thirty years or so, and in many cases retailers make more money from selling extended warranties (and finance packages) than the product itself.

Unfortunately, the insurance industry has also resulted in the cost of repairs, or in this case, veterinary bills, being much higher than they would otherwise have been.

For almost everything other than household and compulsory motor insurance you will nearly always save money in the longer term by self insuring. That is especially the case when you find that your perfectly reasonable claim is not covered for some spurious reason.

Can you believe that Warranty Direct do not consider headlights to be 'electrical apparatus' from the point of view of 'comprehensive extended warranty cover', which includes as electrical equipment?
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Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

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Originally Posted by DerekW View Post
Insure the pet yourself, save the cost of the premium, you might be better off - but then you might not. You have the final decision as to how much you will pay and you can call time when the cost of treatment is too high.
I have to agree it may be as well putting the cost of the annual premium into a separate account and using it just for vets fees. As regards calling time when costs get too high, this would never happen as we treat our pets as family members. Having said that, I could envisage SWMBO calling time on me if I developed a bad dose of flu !

I fully understand companies all need to make a profit and am always willing to pay for good service and quality. In the More Th>n case quoted however, this is verging on robbery and blackmail IMO. To double a renewal fee and openly state it is because you have made a claim removes all the purpose of paying for insurance in the first place. Surely insurance companies should base their charges on the basis of those that don't claim, funding the costs of those that do need to claim. During the 4 years our dog was insured, it cost the company aprox. 200 for one claim, compared to prob around 1000 in premiums paid by us. I would call that a reasonable return for the company without the need to resort to Dick Turpin tactics.

Many thanks to all who have commented, it has made us question the need for pet insurance. As stated previously, although the policy is now canceled, the facts have been reported to the Financial Ombudsman, without much hope for any favourable outcome.

I am actually tempted to set up a website with the express purpose of exposing More Th>n's repulsive trading practices.

Thanks again

Jax
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  #12  
Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

My Cat is insured with PetPlan but I'm not sure it's worth the 15 or so a month given the exclusions. I've had cats for 30 years and this is the first one I insured (mostly because the Blue Cross gave him a free month when I got him). When his friend died from suspected antifreeze poisoning a year ago they didn't cover the vet's bill.



My house is next to a mill stream which is in a fairly deep channel and which has never been known to flood but most insurers won't look at flood insurance or want a very high premium, but More Th>n made a reasonable offer with flood risks being covered by FloodRe so I went with them. I only checked their price for amusement as in the past whenever I've been looking for insurance their quotes were indeed More Th>n everyone else's! Why the Sun Alliance & Royal Insurance Company decided that was a good rebrand heaven knows, it reminds me of the Royal Mail and the Consignia fiasco .
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Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

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Many thanks to all who have commented, it has made us question the need for pet insurance.
That will also depend on the breed of dog. Some pedigrees have known problems, whilst the majority of cross-breeds seem to live long and healthy lives with minimal veterinary intervention.

On a related subject, our daughter is currently at veterinary college, and as part of her studies has spent time in various veterinary practices.

I cannot say too much here, but her experience of certain franchised practices has not been good from the point of view of animal welfare.
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Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

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Originally Posted by Otto View Post
My Cat is insured with PetPlan but I'm not sure it's worth the 15 or so a month given the exclusions. I've had cats for 30 years and this is the first one I insured (mostly because the Blue Cross gave him a free month when I got him). When his friend died from suspected antifreeze poisoning a year ago they didn't cover the vet's bill.



My house is next to a mill stream which is in a fairly deep channel and which has never been known to flood but most insurers won't look at flood insurance or want a very high premium, but More Th>n made a reasonable offer with flood risks being covered by FloodRe so I went with them. I only checked their price for amusement as in the past whenever I've been looking for insurance their quotes were indeed More Th>n everyone else's! Why the Sun Alliance & Royal Insurance Company decided that was a good rebrand heaven knows, it reminds me of the Royal Mail and the Consignia fiasco .
It seems to me the only decent insurance company is the one you're still happy with after receiving a renewal figure or after making a claim. All the rest of the advertising, including the first years premium is nothing more than hype ( or dare I say "Fake News " )

We have been insured for many years with the Pru for house and contents and following 2 substancial claims, one where our 40 foot wooden car port flew into next door's garden due to an abnormal gust of wind, we can't fault their service. Sadly they don't do pet insurance.

Jax
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Old 4th January 2019
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Re: MORE Th>N ( you think ) Pet Insurance

Quote:
Originally Posted by Naughty Nigel View Post
Pet insurance, like any other form of insurance only exists first and foremost to make a profit for shareholders. And like every other business, 'the market' demands year-on-year growth; hence the steady rises in premiums.

Product insurance, in particular has been one of the biggest growth industries over the past thirty years or so, and in many cases retailers make more money from selling extended warranties (and finance packages) than the product itself.

Unfortunately, the insurance industry has also resulted in the cost of repairs, or in this case, veterinary bills, being much higher than they would otherwise have been.

For almost everything other than household and compulsory motor insurance you will nearly always save money in the longer term by self insuring. That is especially the case when you find that your perfectly reasonable claim is not covered for some spurious reason.

Can you believe that Warranty Direct do not consider headlights to be 'electrical apparatus' from the point of view of 'comprehensive extended warranty cover', which includes as electrical equipment?
I'm willing to bet they also have a " Wear And Tear " exclusion which, on anything less than a new vehicle, covers any possible fault that may arise

Jax
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