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  #151  
Old 15th September 2017
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shenstone shenstone is offline
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Re: The Peugeot Diesel Pollutant Saga

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Originally Posted by Naughty Nigel View Post
JLR are becoming quite mercenary with dealers
Some JLR dealers don't need help to be awful.. as a committed LR fan (see signature) I went out shopping for a new 4x4 of some type because my Grand Vitara which has taken us over hill and dale and many, many interesting places finally showed her age and mileage 208k and the gearbox was on its way out and a few other noises I was not happy with.

Every car dealer I went in made me incredibly welcome and could not be more attentive and helpful .... except one one!

Everywhere else a salesman had keys within moments and was able to get me on a test drive within minutes of asking for one. Not in the Land Rover dealer

We got the keys fast enough and had a sit in a 2nd hand freelander 2, but the real problems started when I said I would like to take it for a drive

"We have a procedure" we have to put you in for a finance deal before we go out ... I don't want to I said I plan for a cash purchase ... that caused problems as it was insisted on so all the answers re salary etc. go down as "no comment"

"We have a procedure" we have to appraise your car before we go out ... I don't want to I said I plan for a cash purchase and I know its only worth scrap to you ... but they still insisted on taking the pictures and asking the questions... frankly its an old car been used hard and I am sure will only be scrapped, but it still took 15 minutes

"we have a procedure" we have to do all the paperwork before we go for a drive

At about this point I lost it and spotted about 5 staff on an upper level and walked up the stairs to ask if someone could expedite as the young man serving me was new and it was not his fault at all it was after all a "procedure" he had been told to follow. I'm simply told "this area is private you will need to leave" - there was no sign so how would I have known, but I left anyway

A moment later down the stairs comes the sales manager so I said to him I was getting frustrated by the delays and his only answer .. you got it "We have a procedure that has to be followed", no apology or anything, I commented "maybe your procedure is not a good one" and he asked "do you expect me to be able to do anything about it". that was his only comment as he walked away

Having said all that about following procedure many know I work for a life sciences company and I know the importance of following procedure but I really feel for the young guy. He was as helpful as he could be but what a nightmare sales process, and what an example from his seniors in terms of poor customer service

in the Toyota, Jeep and Suzuki garages the same process that took about 45 minutes and stress took about 2 minutes with a smile

We did eventually get to go for a drive and I quite liked the car, but I coudn't face going back in there to deal with the uninterested and unhelpful sales procedure so there is one land Rover dealer that I can't recommend

Actually reflecting on it, the last time I had tried to purchase a car in there 15 years ago I remember not getting good service which is why I purchased the GV in the first place

I bought another Suzuki!

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Andy
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  #152  
Old 15th September 2017
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Re: The Peugeot Diesel Pollutant Saga

Sounds like they still think they are a BL dealership.....
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  #153  
Old 15th September 2017
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Re: The Peugeot Diesel Pollutant Saga

Interesting that you should say that Andy as we had a very similar experience when buying a used Corsa for my wife's daily commute; in not just one but two garages.

In both cases the car in question was a very low mileage vehicle in pristine condition with a very good spec, but about three years old. The car we finally bought cost about £6,400 in total.

Now I realise that is a lot of money to some people, for whom finance or a bank loan would be their only option, but like you we wanted a simple cash purchase. And therein lies the problem I suspect, as salesmen and dealerships probably make more money from selling finance deals and other extras than the cars themselves.

However, they kept pushing finance, and like you, we were asked all sorts of questions about household income and expenditure (which I refused to answer); all apparently to determine whether we could afford to buy a £6,400 car. This was all before we were allowed a test drive.

I wouldn't mind but the Salesman had complimented me on my nearly new XF which we had driven onto their forecourt in, so it wasn't as if we had turned up in a banger!

Now oddly enough, the second car was purchased from a main dealer around 200 miles from home. They had no compunction about taking a £100 'holding deposit' before we had even seen the car, but we had to go through the same routine before actually test driving the car that we had put a deposit on.
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  #154  
Old 15th September 2017
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Re: The Peugeot Diesel Pollutant Saga

When I bought the last two cars, I didn't experience any of that from either of our local Ford dealers. Just asked if I would need finance, and I said 'no', and that was the end of it. I paid for the car with a debit card, which I thought might faze them, but no, no problem.
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  #155  
Old 15th September 2017
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Re: The Peugeot Diesel Pollutant Saga

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When I bought the last two cars, I didn't experience any of that from either of our local Ford dealers. Just asked if I would need finance, and I said 'no', and that was the end of it. I paid for the car with a debit card, which I thought might faze them, but no, no problem.
I think it all depends on the targets set by Head Office. When I bought the XF they offered me three years free servicing if I took out the minimum finance package, which I think was for £6,000. The only stipulation was that I had to wait until month 7 before paying it off!

They don't mind taking debit cards as the payment is secure, and doesn't cost the dealership anything. Credit cards are another matter as the dealer typically has to pay upwards of 1.5% commission.
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  #156  
Old 15th September 2017
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Re: The Peugeot Diesel Pollutant Saga

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Originally Posted by Naughty Nigel View Post
I think it all depends on the targets set by Head Office. When I bought the XF they offered me three years free servicing if I took out the minimum finance package, which I think was for £6,000. The only stipulation was that I had to wait until month 7 before paying it off!

They don't mind taking debit cards as the payment is secure, and doesn't cost the dealership anything. Credit cards are another matter as the dealer typically has to pay upwards of 1.5% commission.
I was surprised that the Ford dealerships (one being the main dealer) didn't try to persuade me to go for finance. They did try on the uninsured loss insurance, the Diamond Brite and something else. Par for the course!
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  #157  
Old 15th September 2017
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Re: The Peugeot Diesel Pollutant Saga

I do wonder about some car dealerships. A colleague of mine once went to our local Volvo dealer to have a look at a car only to be confronted by a somewhat toffee-nosed salesman who asked whether "sir is suitable for a Volvo". He walked out. I am still awaiting an Alfa Romeo 156 brochure from what is now a former dealer in St Albans - that was when the 156 was a brand new model! I bought another Saab instead.

Fortunately Piccadilly motors in Knaresborough have been the model of good service. When I was considering swapping my diesel Giulietta for a petrol last year the salesman handed me the keys and said "take it out for a drive, see you soon". They remembered I had been a cash buyer of the diesel and didn't attempt to persuade me otherwise, and we agreed a deal very easily. I paid by debit card. The salesman asked about GAP insurance but took no for an answer without argument. I seldom have occasion to visit the showroom but if I do (and I did yesterday because of an electrical fault) they greet me by name as soon as I walk in, offer me coffee and ensure I'm satisfied with the car before I leave. I would recommend them to anyone!
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