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Old 5th October 2017
carls carls is offline
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Grey Imports

HI,
New to the forum, just wondered what people though about the risks buying 'grey imports'? I assume it's the same as buying a camera from a different region while one holiday?

Thanks
Carl
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Old 5th October 2017
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Re: Grey Imports

Limited warranty seems to be the main risk I think.
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Old 5th October 2017
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Re: Grey Imports

@RobEW Yes, but mentally put to one side the money saved to pay for repair. Chances are you will end up quids in.
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Old 5th October 2017
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Re: Grey Imports

I asked a London dealer to match the online price of a grey import and they said no. He then went on about no warrantee, etc., etc..

How reliable are these cameras, I asked. They are exceptionally "Tough" and very reliable.

So why do I need a warrantee? In case it goes wrong...

We can also sell you an extended warrantee.
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Old 5th October 2017
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Re: Grey Imports

I can't understand all these grey import comments. All the cameras I've ever purchased have always been black !
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Old 5th October 2017
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Re: Grey Imports

Do Olympus (UK/Europe) still offer a 2 year guarantee? I'm sure that I read a few months ago that it had gone down to one year - so buying from a grey importer makes you no worse off if they throw in their own guarantee. Don't forget that with an EU sale (all EU or just UK?) you can register your equipment on MyOlympus for an additional 6 months.
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Re: Grey Imports

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Originally Posted by Ricoh View Post
@RobEW Yes, but mentally put to one side the money saved to pay for repair. Chances are you will end up quids in.
Agreed Steve. Some of the online retailers that are thought to be selling grey imports often have massive reductions on offer. Whether Olympus honour the warranty is another matter although some buyers have reported being able to register the warranty. The crunch would come when requesting a warranty repair from Olympus but with the savings available and the low chances of a fault these so called "Grey Imports" could very well be a bargain.

A lot of the online grey imports are offered with a 12 month Dealer Warranty but once again until a repair was requested you wouldn't know how reliable the Dealer Warranty was. IMHO with the deals quite often available, as Steve says, it's well worth the risk.

John
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Old 6th October 2017
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Re: Grey Imports

I bought my EM-1 (mk 1) from Panamoz and saved myself around 500. It came with a 2 year return to base (Hong Kong) warranty.

The camera developed the known sticky dial problem after about 18 months. Panamoz suggested I just send it in to Olympus Europe. I sent it in to get it fixed. Olympus upgraded my account to Pro and extended the warranty out by another 6 months (and I got a free lens cloth).
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Old 6th October 2017
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Re: Grey Imports

I always imagined the warranty issue with grey imports was just a manufacturers way of stopping people buying a camera cheaper in a different country, after all, I imagine the cameras usually all come out of the same factory in China (or wherever). Many years ago if you bought a 'premium' product you got a worldwide warranty. What happens if your pride and joy breaks down on holiday?
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Re: Grey Imports

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Originally Posted by carls View Post
I always imagined the warranty issue with grey imports was just a manufacturers way of stopping people buying a camera cheaper in a different country, after all, I imagine the cameras usually all come out of the same factory in China (or wherever). Many years ago if you bought a 'premium' product you got a worldwide warranty. What happens if your pride and joy breaks down on holiday?
Post it to Olympus in Portugal and buy a Disposable Camera to use for the rest of the holiday.

John
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Old 6th October 2017
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Re: Grey Imports

I buy from HDEW Cameras which supply US imports. HDEW supply their own 3 year warranty and I used it once when a new camera needed it's sensor cleaning - superb, fast and efficient service. Grey imports are now my first choice.

Steve
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Old 6th October 2017
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Re: Grey Imports

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Originally Posted by Johnheatingman View Post
Post it to Olympus in Portugal and buy a Disposable Camera to use for the rest of the holiday.

John
Out of interest..
Why Portugal?
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Re: Grey Imports

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Out of interest..
Why Portugal?
Unless I'm mistaken, Portugal is where the Olympus repair facility is based.

John
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Old 6th October 2017
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Re: Grey Imports

Ah... One learns something new every day! Do Olympus have fixed price repairs or does it vary? I only ask as I am after a s/h E-M1 but could be concerned if any repair would cost more than the camera? I have read that there are a couple of common 'issues" :-)
Carl
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Old 6th October 2017
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Re: Grey Imports

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Originally Posted by Wreckdiver View Post
I buy from HDEW Cameras which supply US imports. HDEW supply their own 3 year warranty and I used it once when a new camera needed it's sensor cleaning - superb, fast and efficient service. Grey imports are now my first choice.

Steve
HDEW have an ex demo EM1 MK II for 1279 - good buy for someone, possibly, not for me I prefer film.
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