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The lounge Relax, take a break from photo and camera talk - have a chat about something else for a change. Just keep it clean and polite!

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  #1  
Old 31st October 2009
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Not impressed?

So.. I thought I had bought an E620 from SRS here

http://www.srsmicrosystems.co.uk/247...-Battery-.html




Now I note retrospectivly it doesn't specifically say "In Stock" - but neither does it say Out of Stock on the page or during the ordering process.


But this is what you get once they have logged your order on their system



Thank you for your order

Unfortunately we are temporarily out of stock of this item(s)
An order has been placed with our suppliers, and we should be able to despatch to you in about a week's time.
No money has been charged to your card, and we will not do so until we despatch the item.
Apologies for any inconvenience caused.
Kind regards
SRS Microsystems

Grr.

Pete
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  #2  
Old 31st October 2009
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Graham_of_Rainham Graham_of_Rainham is offline
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Re: Not impressed?

It's all about cash flow, which is a huge issue in business at the moment.

Same thing happened to me with Calumet...

BUT: This practice is becoming ever more present, extreamly frustrating and will loose them customers, which is an even bigger issue, but one that is long term and as such invisible to them...

I now phone any supplier and ask for a fixed delivery date. It don't always work as most will promise anything to get an order. It can pay dividends though if they fail to meet contract conditions and you are prepared to cancel the order.

However at least you know it will be a NEW one and not one that has been out of the box (that's another horror story )

Do let us know when it turns up
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Old 31st October 2009
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Re: Not impressed?

Thanks for the heads up Pete. I have them on my shortlist... specially as it says UK stock!

Can you let us know what happens please
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  #4  
Old 31st October 2009
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Smile Re: Not impressed?

When this has happened to me in the past, I have always cancelled the order & bought elsewhere, as I feel the shop has cheated my credit card details out of me!
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  #5  
Old 31st October 2009
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Re: Not impressed?

I've bought from SRS before - stuff they didn't have in stock. Turned up in about a week.
Worth talking to them, though, as they will tell you when you'll get it.
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Old 31st October 2009
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Re: Not impressed?

I ordered a 14-54 from SRS about 3 weeks ago. After 2 weeks they still could not tell me when they would be in stock. I cancelled the order.

Having had another 2 weeks to think about it, I ordered a 12-60 from another supplier and got it 2 days later.
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Old 1st November 2009
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Re: Not impressed?

I ordered my E-620 with free grip from SRS 10 days ago and it arrived within 24 hours of ordering it. I guess they have had a run on this great offer.

When I ordered my E-30 from them that also turned up within 24 hours, so I can only say that I have had good service from them.
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Old 1st November 2009
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Re: Not impressed?

Quote:
Originally Posted by Paul_S View Post
I ordered my E-620 with free grip from SRS 10 days ago and it arrived within 24 hours of ordering it. I guess they have had a run on this great offer.

When I ordered my E-30 from them that also turned up within 24 hours, so I can only say that I have had good service from them.
In general I have heard good things about SRS, so I was surprised by their email.. I will give them a call this week to see what the eta is, and decide what to do then...

Meanwhile: rain

Pete
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Old 1st November 2009
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Re: Not impressed?

If you don't have any luck Pete, let me know. I live only about 1/2 mile from the shop, so I could put a brick through their window!
;^)

Jim
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Old 5th November 2009
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Re: Not impressed?

Any news on an ETA yet Pete? SRS seems to be the best deal I've found (so far) but I'm a little reluctant after hearing theres no stock.
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Old 5th November 2009
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Re: Not impressed?

Quote:
Originally Posted by jonesy View Post
Any news on an ETA yet Pete? SRS seems to be the best deal I've found (so far) but I'm a little reluctant after hearing theres no stock.
What price are they offering it at, Tracey?
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Old 6th November 2009
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Re: Not impressed?

Olympus E620 Digital SLR with Olympus 14-42mm & 70-300mm Lenses + HLD-5 Grip + Extra BLS-1 Battery* (battery part of the Oly deal) 799
I didnt want the 40-150 lens as I already own one of those.
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Old 6th November 2009
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Re: Not impressed?

Quote:
Originally Posted by jonesy View Post
Any news on an ETA yet Pete? SRS seems to be the best deal I've found (so far) but I'm a little reluctant after hearing theres no stock.
No sign yet. Not even an email to say its been shipped...

Pete
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Old 6th November 2009
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Re: Not impressed?

We were in the shop yesterday Pete and I had a word with the boss (one of them) and he said he was hopeful of stocks fairly soon.
This company is pretty much switched on and a busy one to boot. I think they put the customer first rather than making a quick profit. AIMHO of course.

Regards. Barr1e
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Old 6th November 2009
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Re: Not impressed?

Quote:
Originally Posted by Barr1e View Post
We were in the shop yesterday Pete and I had a word with the boss (one of them) and he said he was hopeful of stocks fairly soon.
This company is pretty much switched on and a busy one to boot. I think they put the customer first rather than making a quick profit. AIMHO of course.

Regards. Barr1e
Perhaps it's a good sign that the E620 is selling faster than Olympus can supply them!
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