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Olympus OM-D E-M5 The first Micro Four Thirds camera from Olympus with an integrated Electronic Viewfinder

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Old 17th June 2013
sharon3066 sharon3066 is offline
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Unhappy Replacement LCD for OMD?

Hi

Has anyone got any experience of replacing the LCD screen? I've smashed mine and have been quoted 4 weeks to get it repaired. However I can get a new screen from USA, and have a mobile phone repair guy who says he could fix it form me if he had a service manual or YouTube video to guide him.

Any advice would be warmly appreciated.
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Old 17th June 2013
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DekHog DekHog is offline
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Re: Replacement LCD for OMD?

4 weeks?? Nothing like good customer service, eh?

I think you'll find camera service manuals much harder to come by than car service manuals..... not really something they like to have 'out in the wild.'
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Old 17th June 2013
sharon3066 sharon3066 is offline
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Replacement LCD for OMD?

I know - wouldn't believe it's aimed at working pro photographers
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Old 17th June 2013
The Saint The Saint is offline
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Re: Replacement LCD for OMD?

I smashed my LCD along with damaging multiple other parts on OM-D last year. I sent it off to Olympus and it did take them about 3 weeks to turn it around including sending me the quotation.

I guess it would be possible for a non-olympus engineer to install a new LCD, subject to having the right parts, but it could void the warranty (if they could prove you changed it).

Simon
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Old 17th June 2013
sharon3066 sharon3066 is offline
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Replacement LCD for OMD?

This one is a grey import anyway so warranties don't worry me too much!
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Old 17th June 2013
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Re: Replacement LCD for OMD?

I can't offer any advice I'm afraid but I do feel the screen on the OM-D is rather vulnerable, the way it sits proud of the backplate. I've already put a hefty scratch in the screen protector I fitted from new, and I've just ordered two more. I would have much preferred the fully folding screen as per my E-620.

Good luck Sharon, I hope you find a quick solution.

If anyone's interested, the protectors I chose are by
Golebo Crystal screen protector for Olympus OM-D E-M5: Amazon.co.uk: Electronics Golebo Crystal screen protector for Olympus OM-D E-M5: Amazon.co.uk: Electronics


- very easy to fit and so far have protected the screen pretty well.
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Old 17th June 2013
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Re: Replacement LCD for OMD?

Thanks otto - just ordered some more screen protectors actually - sadly they don't help when dropped onto concrete
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Old 17th June 2013
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Re: Replacement LCD for OMD?

In my experience repairs are often turned around by Olympus surprisingly quickly and the 4 week quote sounds unusually pessimistic. It could be that there is a parts shortage at the moment.

Ian
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Old 17th June 2013
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Re: Replacement LCD for OMD?

I wonder if Luton Cameras could help? Might be worth an ask.
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Old 17th June 2013
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Replacement LCD for OMD?

Waiting for them to respond but another tog who has same problem has advised they are also quoting 4 week turnaround
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Old 17th June 2013
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Re: Replacement LCD for OMD?

Will Olympus repair it if it's a grey import?
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Old 17th June 2013
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Replacement LCD for OMD?

Probably not hence the alternative route lol
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Old 17th June 2013
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Re: Replacement LCD for OMD?

Quote:
Originally Posted by David M View Post
Will Olympus repair it if it's a grey import?
I would have thought so as there is a 1 year international warranty, as opposed to the 2 year European one.
OK in this case a warranty wouldn't cover it due to accidental damage, but I can't imagine they would refuse a chargeable repair.
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Old 17th June 2013
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Re: Replacement LCD for OMD?

Olympus probably would ... as per whatever their price would be, for an out of warranty or damage due to negligence which would never be covered by the guarantee anyway!
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Old 17th June 2013
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Re: Replacement LCD for OMD?

I imagine that the turnround time at the moment both from Olympus and Luton cameras is due to a shortage of replacement LCD's. It's not long since Olympus decided to offer free replacements due to the "crack in the bezel" problem that got everyone excited recently and they will have had to get quite a lot of extra units manufactured.

Regards.
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