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Olympus OM-D E-M5 The first Micro Four Thirds camera from Olympus with an integrated Electronic Viewfinder

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  #16  
Old 27th April 2018
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Re: No more parts for E-m5 mk1

Sad news..
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Old 27th April 2018
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Re: No more parts for E-m5 mk1

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Originally Posted by Otto View Post
I thought EU rules specified that products must be supported for a minimum period? Three years is a poor show. I'd better look after mine!
Yes Richard, it's 10 ( yep TEN ) years "after discontinuation" and not from the launch date so Oly are really falling foul on that EU directive. Makes you wonder if all these EU directives are actually worth a toss


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Old 27th April 2018
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Re: No more parts for E-m5 mk1

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Originally Posted by alfbranch View Post
New shutter anf rubber grips and clean etc on my E-M5II was 3 week and £107

Sent from my SM-G930F using Tapatalk
That was a bargain, and the turnaround was super quick - just 3 weeks, I'm impressed.
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Old 28th April 2018
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Re: No more parts for E-m5 mk1

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Originally Posted by Johnheatingman View Post
Let's not lose sight of the fact ( as far as I'm aware ) we only have a verbal report from Luton Cameras, stating Olympus are no longer supplying spares for this particular model. Until or unless Olympus provide a written statement to the same effect or a repair is refused by Olympus due to lack of spares, I would reserve judgement.

I doubt if there is any law which states Olympus are obliged to provide spares to 3rd. party companies but one would think they had a moral duty to supply reputable dealerships as long as parts were freely available.

It is of course impossible to know what the trading relationship is between an international company such as Olympus and 3rd. party dealerships such as Luton Cameras.

John

Hi John,

Quite true, but my point is in essence directed at the 'EU Directive' which number I cannot remember but came into force in the mid 2000's. It first came to my attention when Kyocera pulled out of camera manufacturing in 2006, there was a lot of dismay at the time and this is when 'said directive' raised its head. Kyocera were obliged to continue to ensure that they or a third party of their choice were able to continue to service and repair all Contax products that were made after the directive came into force for a period of no less than ten years.

If Olympus or any other manufacturer can no longer do this then it makes you wonder if any of these 'EU Directives' are actually worth anything, and that is my point. I personally believe that the directive has become unrealistic , there are so many third parties used today in the manufacture of all consumer electronics that it is surely impossible to enforce or for that matter expect all parts to be available for more than a few years. I guess this is the cost of the electronic world we now live in.

If parts are no longer available then perhaps a sensible option would be for Olympus to offer a 'trade-in program' , it's what Leica have done on several of their digital products in recent years where parts have become a problem. They have usually offered their customer a very attractive proposition.

Simon
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  #20  
Old 28th April 2018
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Re: No more parts for E-m5 mk1

Luton Cameras are an Olympus authorised repairer so they certainly should be able to get parts if they are available from Olympus.
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Old 28th April 2018
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Re: No more parts for E-m5 mk1

I think that the EU directive allows for repair or replacement with a similar device, so an EM1 can successfully be "repaired" with an EM1ii and so on...

One of the big problems for electronics manufacturers is the availability of components, in my contact with the manufacturing side of an electronics company, they would buy a production run of components expecting them to be obsolete by the end of the run, so an allowance had to be made to cover spares as part of the run, the next run of the "same" device would have been re-designed around the next generation of components during the previous production run. Typically this was a 6-9 month cycle! Consumer electronics are very prone to this especially from the Japanese manufacturers, so you see a "new" model produced annually, which is a sort of enforced update from the previous model due to component life cycles.
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  #22  
Old 29th April 2018
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Re: No more parts for E-m5 mk1

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Not much hope for my trusty E-620 then !

John
Probably not. Downunder they said they can't service the 12-60 SWD lens anymore.
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Old 29th April 2018
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Re: No more parts for E-m5 mk1

Another option to consider if they really can’t supply parts is to keep an eye on eBay for a ‘non functioning’ or ‘not working’ E-M5 for repair. I can’t see any on there just now, but there are some M10s for a few 10s of pounds.

You’d be taking a chance that it didn’t have the same fault (which must be highly unlikely) and I suggest you’d need to be especially careful who you bought it off, since that sort of market might attract the odd chancer. This is true of anything offered there, of course.

I’m sure Luton would cannibalise it and fix yours, though.
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Old 4th May 2018
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Re: No more parts for E-m5 mk1

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Originally Posted by Johnheatingman View Post
I've just had an E-mail from Luton Cameras Repair Service, confirming that Olympus ceased supplying spare parts for the E-M5 mk1 in June 2017

John
So Olympus stopped supplying parts to authorised repair shops about 2 years after they stopped selling the camera. That is dreadful. Presumably it's just Oly UK. Makes me think whether Oly kit is worth investing in with that garbage support.

Luckily my E-M5's problem was just a loose connector which Luton fixed free of charge, even though the previous repair was out of warranty.
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Old 4th May 2018
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Re: No more parts for E-m5 mk1

I had a problem with my mk1's shutter last year.I sent it back to Olympus for repair (I had registered it when purchased in 2012) and about ten days later received an email from them explaining there were no more spares for my particular issue so would I accept a new mk2 as a replacement.Needless to say I am now using a fine mk2.
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Old 4th May 2018
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Re: No more parts for E-m5 mk1

I should add that the estimate was about £120 which I paid, but still a bargain mk2.
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Old 4th May 2018
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Re: No more parts for E-m5 mk1

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Originally Posted by jdal View Post
So Olympus stopped supplying parts to authorised repair shops about 2 years after they stopped selling the camera. That is dreadful. Presumably it's just Oly UK. Makes me think whether Oly kit is worth investing in with that garbage support.
Well, yes it is an issue of concern, but don't switch to Panasonic because they can't/won't service stuff sold today, as recent threads on here have illustrated.

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Old 4th May 2018
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Re: No more parts for E-m5 mk1

For you that time, a great deal. But that means that you must use Oly repair, be they cheaper or dearer than a 3rd party authorised repairer. Still, nice to know if I need a new part fort my ancient e-M5 I'll get a nice spanking new mk2, regardless of the cost of that part.

This has the wiff of a screw-up.
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Old 5th May 2018
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Re: No more parts for E-m5 mk1

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Originally Posted by johnh View Post
I had a problem with my mk1's shutter last year.I sent it back to Olympus for repair (I had registered it when purchased in 2012) and about ten days later received an email from them explaining there were no more spares for my particular issue so would I accept a new mk2 as a replacement.Needless to say I am now using a fine mk2.
Would that have been totally new or a refurbished Mk II?
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Old 5th May 2018
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Re: No more parts for E-m5 mk1

Quote:
Originally Posted by johnh View Post
I had a problem with my mk1's shutter last year.I sent it back to Olympus for repair (I had registered it when purchased in 2012) and about ten days later received an email from them explaining there were no more spares for my particular issue so would I accept a new mk2 as a replacement.Needless to say I am now using a fine mk2.
I think this will become 'the new norm' , Leica have been doing it for quite some time now. It's good to hear that you got a Mk2 for an extremely modest outlay.

Simon
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