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General accessories Batteries, eye cups, power grips, straps, eyepiece magnifiers, cables, remotes and much more.

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  #1  
Old 9th September 2017
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Barr1e Barr1e is offline
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Thumbs down It came away in her hands

After 2.3/4 years' service Anne's LH-76 fell to pieces attached to her 40-150 2.8 lens and 4 months out of warranty.

A rather clever accessory I must admit.


Now missing ball bearings and a copper strip.


Regards. Barr1e
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  #2  
Old 9th September 2017
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Re: It came away in her hands

Ask Olympus very nicely, you never know what they might say.

Good luck
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Old 10th September 2017
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Re: It came away in her hands

Fingers crossed for you, as Graham said it's definitely worth a go.
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Old 10th September 2017
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Re: It came away in her hands

I have heard that these can have this happen, I also think I've read it can be put back together (so long as all parts are kept) but I'm not sure if that is possible though.
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Old 10th September 2017
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Re: It came away in her hands

FYIY Olympus USA just replaced my 8 month old hood. The engineering is too cute for the materials they chose, IMHO. The hood was on backorder; I wonder why?
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Old 11th September 2017
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Re: It came away in her hands

My 27 month old hood broke in March '17, after the warranty expired.
I asked Olympus to replace or repair it and their answer was very poor.
David Munns, UK Customer & Technical Support Manager, wanted me to send all the parts to their service centre for examination at a charge of 15 and a further 46 charge if it was found to be repairable. If it wasn't repairable, a small discount would be offered towards a new replacement.
So, 61 plus packaging and postal charges to fix, or a lot more for a new one with a 10% discount offered as a favour to a long standing customer who they acknowledge owns lots of Olympus gear.
When I told him that was a ridiculous charge for a simple repair, he asked me to drop by and visit him in Prague to discuss it - at my own expense of course.

Solution = 30 for a second hand mint condition replacement from eBay and a customer who may never buy from Olympus again.

Current equipment:-
E500 x2, E-1, E-3, E-5, OM-D E-M1 - all with associated battery grips.
14-42 f3.5, 40-150 f3.5, 40-150 f4, 14-54 f2.8, 12-60 f2.8, 50mm f2.0 macro, 50-200 f2.8, EC-20, EX-25, 30mm f1.4 Sigma, 50-500 Sigma, 12-40 f2.8 mft, 40-150 f2.8 mft, 75-300 f4.8 mft, 300mm f4 mft, mmf3 adapter, EE1 dot sight.

Last edited by Mikey; 11th September 2017 at 01:14 PM. Reason: Equipment list added.
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Old 11th September 2017
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Re: It came away in her hands

Quote:
Originally Posted by Mikey View Post
My 27 month old hood broke in March '17, after the warranty expired.
I asked Olympus to replace or repair it and their answer was very poor.
David Munns, UK Customer & Technical Support Manager, wanted me to send all the parts to their service centre for examination at a charge of 15 and a further 46 charge if it was found to be repairable. If it wasn't repairable, a small discount would be offered towards a new replacement.
So, 61 plus packaging and postal charges to fix, or a lot more for a new one with a 10% discount offered as a favour to a long standing customer who they acknowledge owns lots of Olympus gear.
When I told him that was a ridiculous charge for a simple repair, he asked me to drop by and visit him in Prague to discuss it - at my own expense of course.

Solution = 30 for a second hand mint condition replacement from eBay and a customer who may never buy from Olympus again.

Current equipment:-
E500 x2, E-1, E-3, E-5, OM-D E-M1 - all with associated battery grips.
14-42 f3.5, 40-150 f3.5, 40-150 f4, 14-54 f2.8, 12-60 f2.8, 50mm f2.0 macro, 50-200 f2.8, EC-20, EX-25, 30mm f1.4 Sigma, 50-500 Sigma, 12-40 f2.8 mft, 40-150 f2.8 mft, 75-300 f4.8 mft, 300mm f4 mft, mmf3 adapter, EE1 dot sight.
Why blame Olympus ? A 12 month warranty is exactly that, 12 months. It wouldn't matter what company you were dealing with or if you had purchased an item for 120,000 the result would be the same .... Warranty Expired. it happens to us all at some point.

John
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Old 12th September 2017
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Re: It came away in her hands

As with the original posters lens hood, these seem to just fall to pieces in everyday use and so I blame Olympus for using poor quality adhesive in construction of the lens hood.
The Consumer Rights Act expects goods to last for more than 6 years regardless of price.
Acknowledging it was 27 months old, I had originally asked Olympus if they could sell me a repair kit of ball bearings and spring strips as it is easy to reconstruct if these are at hand......of course, then using a good quality adhesive to fix the external retaining hoop back in place.
The reply was a refusal and instructions to return it for investigation at my expense, as I have already explained.
Their answer acknowledged lots of us having the same problem, but was full of accusations of us all having abused our lens hoods by dropping them, incorrectly packing and storing them away poorly.

Customer Service of the kind that loses customers quickly and all over a problem that could be fixed by a couple of quids worth of materials in a repair kit they could easily offer for sale.
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Old 12th September 2017
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Re: It came away in her hands

Quote:
Originally Posted by Mikey View Post
As with the original posters lens hood, these seem to just fall to pieces in everyday use and so I blame Olympus for using poor quality adhesive in construction of the lens hood.
The Consumer Rights Act expects goods to last for more than 6 years regardless of price.
Acknowledging it was 27 months old, I had originally asked Olympus if they could sell me a repair kit of ball bearings and spring strips as it is easy to reconstruct if these are at hand......of course, then using a good quality adhesive to fix the external retaining hoop back in place.
The reply was a refusal and instructions to return it for investigation at my expense, as I have already explained.
Their answer acknowledged lots of us having the same problem, but was full of accusations of us all having abused our lens hoods by dropping them, incorrectly packing and storing them away poorly.

Customer Service of the kind that loses customers quickly and all over a problem that could be fixed by a couple of quids worth of materials in a repair kit they could easily offer for sale.
I received a similar reply from Olympus Service. We were hopeful a solution would have been offered such as a service kit as the pic above shows certain items lost (in a muddy field whilst using the equipment).

We are visiting SRS in Watford for a replacement at a reasonable figure - so not all is lost.

I must point out though Olympus has treated us very well in the past.


Regards.

B + A
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  #10  
Old 28th September 2017
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Re: It came away in her hands

Mine has been troublesome from day 1. Each month it would shed either one of the small metal strips or one of the tiny ball bearings. Then a few weeks ago it totally disintegrated.

Thankfully mine is still under warranty. The retailer I returned it to did examine it closely for damage (of which there is none) and then added me to the list of people he is trying to get replacements for. Only problem is there are none in the country I've been told. Now for there to be a disastrous shortage of spares like there appears to be then that surely tells Olympus that they made a mistake in the design and execution of the lens hood.

What is slightly amusing about the situation of Olympus alluding that the owners of the 40-150 pro are damaging their equipment is that I have it on good authority that this happened to the Olympus rep's own lens.
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  #11  
Old 29th September 2017
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Re: It came away in her hands

Mine is in tact for now. Good thread should it happen to me.

I will sell u my hood for 500 based on supply and demand Its a bargain :-)
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  #12  
Old 13th October 2017
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Re: It came away in her hands

Sorry to have to raise this thread again and I know it is Friday the 13th.

Today I just knocked mine gently which put the hood off key and gently trying to straighten it it came away in my hands.

The thought of buying the 300mm pro has been put off as it has a similar hood.

Stocks in the UK are almost depleted which includes Olympus themselves.

I know I can buy a solid cap Canon ET-78 ll as a replacement but I much prefer keeping my equipment Olympus.

Due to the shortage of the lens cap I wonder if the manufacturer are making improvements to the design - it seems it needs to.


Regards. Barr1e
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Old 13th October 2017
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Re: It came away in her hands

The 300/4 hood is different, Barrie. It's fixed to the lens, you pull it out and twist to lock in position. Possibly the difference is as a result of lessons learned from the 40-150!

John
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Old 13th October 2017
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Re: It came away in her hands

Quote:
Originally Posted by Bikie John View Post
The 300/4 hood is different, Barrie. It's fixed to the lens, you pull it out and twist to lock in position. Possibly the difference is as a result of lessons learned from the 40-150!

John
Hi John -

Thanks for the information.

Must look at the purse strings again.

From memory I think you have the 300mm - if so do you hand hold it apart from when using a tripod?

Regards. Barr1e
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Old 14th October 2017
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Re: It came away in her hands

Hi Barr1e, yes, I have the 300mm. I don't like hand-holding big lenses, but I also don't like to be tied down by the kit (I move around a lot during a game of rugby) so I use a shoulder pod designed for video cameras. Fotospeed import a Kaiser one:

https://www.fotospeed.com/Easy-Shoul.../K96008/K96008

I like it so much I now have 2

John
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