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Software Discuss Olympus Master, Studio and Viewer software applications as well as third party programs like Adobe Photoshop, Lightroom, Apple Aperture, and others.

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Old 1st June 2018
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Win 10 update problem - Help please

I am running Windows 10, and have a problem with an update, Microsoft tells me:

“2018-05 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4103727)

Your device is at risk because it's out of date and missing important security and quality updates. Let's get you back on track so Windows can run more securely. Select this button to get going:”

The button it wants me to click is “Restart now”.

I have done that numerous times, to no effect.

I thought I might be able to delete the update and start again, but does not appear in the list of updates, so I cannot do that.

Any suggestions please?
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Old 1st June 2018
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Re: Win 10 update problem - Help please

You really need to try to get the Windows 10 "Fall Edition" as soon as possible.

It's effectively W10.1 and solves a lot of issues.

https://support.microsoft.com/en-gb/...get-the-update

Good luck
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Re: Win 10 update problem - Help please

John,

Thanks I will try the troubleshooter first. I presumed that the downloaded update must be corrupted, but I am not sure if I can restore it to an earlier date. Here goes. ..
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Re: Win 10 update problem - Help please

Troubleshooter found and fixed two problems, but the damaged update remained unfixed.

So I went for the update, which took just 4 1/2 hours. I have got a fairly fast broadband connection, but even so the download took a good while. It all seems to be working fine now. At one time I used to ask Microsoft if I had a problem like this, but no more. I never ever got a reply I could understand. This forum is where I always get good help.

Many thanks all. . .
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Old 1st June 2018
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Re: Win 10 update problem - Help please

I'm appalled by the poor quality of software sold to the public (and I say this as someone who spent many years working in software development). Expecting the user to spend 4.5 hours mending it is shocking. There is a very easy fix to all Windows problems. Get legislation in place so that Microsoft have to recall and fix any computers in which their software fails, and recompense the users too (just as a car manufacturer would if their gear boxes had a fault). even better, fine Bill Gates and take a day off the holiday allowance of all Microsoft senior execs for every fault affecting 1,000 or more users. Very quickly we'd have much more reliable software.
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Old 1st June 2018
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Re: Win 10 update problem - Help please

Quote:
Originally Posted by RobEW View Post
I'm appalled by the poor quality of software sold to the public (and I say this as someone who spent many years working in software development). Expecting the user to spend 4.5 hours mending it is shocking. There is a very easy fix to all Windows problems. Get legislation in place so that Microsoft have to recall and fix any computers in which their software fails, and recompense the users too (just as a car manufacturer would if their gear boxes had a fault). even better, fine Bill Gates and take a day off the holiday allowance of all Microsoft senior execs for every fault affecting 1,000 or more users. Very quickly we'd have much more reliable software.
The major problem with your solution is that Microsoft have no control over the millions of variations of hardware that uses it! And I certainly wouldn't want to see Windows only available for Microsoft produced PCs -- as Mac is only available for Apple produced computers. The Apple way makes their software development much simpler as they know exactly what hardware will be using Mac, but also drives prices sky-high as there's no competition.

As I understand it, Microsoft do their best to ensure that updates are only applied to proven systems, but they do rely on users keeping their computers up to date
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Old 2nd June 2018
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Re: Win 10 update problem - Help please

Quote:
Originally Posted by RobEW View Post
I'm appalled by the poor quality of software sold to the public (and I say this as someone who spent many years working in software development). Expecting the user to spend 4.5 hours mending it is shocking. There is a very easy fix to all Windows problems. Get legislation in place so that Microsoft have to recall and fix any computers in which their software fails, and recompense the users too (just as a car manufacturer would if their gear boxes had a fault). even better, fine Bill Gates and take a day off the holiday allowance of all Microsoft senior execs for every fault affecting 1,000 or more users. Very quickly we'd have much more reliable software.
I think you are being a bit harsh on Microsoft here. Their operating system has to work with a very large number of different manufacturers computers, and thousands of software applications. There is continuous development in the industry that requires new features to be added, not to mention all the malicious attacks that have to be countered.

I had a failure in an update meant to counter one of these security threats. I worked for over 40 years as a Chartered Engineer, so I have a realistic view that failures happen and have to be dealt with.

In early life of the computer, in a warranty period, it is reasonable that the supplier should repair it if something goes wrong.

I bought my present PC six years ago. The label on the front of it boasts that it has Windows 7. I have installed every system upgrade that has come out since then, and I think this is the only time I needed to ask for any help.

Of course, during the upgrade, I checked now and again that it was continuing. But I did not have to intervene at all during the installation process, only to spend about 5 minutes at the end to select which new feature options I wanted to select.

Microsoft dealt with my 6 year old computer and did it well.

I have a friend in the USA, a like minded stock photographer. He recently bought a new 13" Apple MacBookPro, and while he set out to install Adobe CC, the Mac told him it needed to update the Operating System. He did, but it took 6 hours.

Bill Gates did indeed make a lot of money, but seems to me to be spending it on very good Charitable causes.
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Old 2nd June 2018
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Re: Win 10 update problem - Help please

I am having the exact same problem with my daughter's Win 10 laptop.
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Old 2nd June 2018
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Re: Win 10 update problem - Help please

Well you have all the info here about what to do!

My wife also has a laptop, and a couple of weeks ago she asked me to come and help with it. What she had on her screen was the options that come up with this new version of W10. It must have downloaded and installed the new version overnight. I just read what it said in the boxes and decided what to accept and what not.

Good luck with your daughters, (I presume you are her IT department). But leave plenty of time.
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Old 3rd June 2018
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Re: Win 10 update problem - Help please

I just wish that all the applications were sandboxed from the OS and from each other so if say there was an OS fault you could just run a repair (or a rollback) and it would be fixed without upsetting anything you had done since the last snapshot.
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Old 3rd June 2018
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Re: Win 10 update problem - Help please

Well I had a crack at update Win 10 but it failed. I then found two fixes to the updater but following that I has two more failures. The update downloaded, was verified and then at about 70% of the update, the screen said `Something went wrong, You can contact Microsoft support for help with this error - 0x80070652'. Found a list of error codes on Microsoft support but this one wasn't one of them,
Any ideas of a next step guys???
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Old 4th June 2018
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Re: Win 10 update problem - Help please

You can only use the restore feature if you can successfully boot the machine! It seems that most of the major problems with this update are down to anti-virus software, Avast in particular.

The update installed itself on this ancient Dell without difficulty, but having used it a couple of days I have found that ..
"Fast Start" has been re-enabled whereas I specifically disabled it to solve an unreliable boot issue. I discovered that when it failed to boot.

My file associations have been reset so that double-clicking on a .jpg file now launches the horrid Photos app instead of my preferred image viewer.

My Epson Scan software has been uninstalled and deleted. Again. This happened with the previous "feature update" as well.

My Nikon Scan driver has also been uninstalled and because it is "unsigned" I cannot re-install it without a lot of messing about.

Using click and drag to select text no longer limits itself to the active window so has become difficult to use without errors.
No doubt there will be other issues that come to light as I use the machine. There is no way on earth that Microsoft should be changing a user's settings without asking. I notice also while typing this that "return" now inserts two new lines instead of one.
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Old 4th June 2018
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Re: Win 10 update problem - Help please

I remember in earlier versions of Windows I could call up a calendar, select an earlier date, and get the system to (try to) revert to it.

I have not been able to find how to do this in Win10, which is why I went for the installation of the new version. If anyone can tell me how to do it with the calendar, it might be helpful in future.

Once upon a time updating a Windows OS was just to do with that, no more, no less. Now that Microsoft to have adopted the, not entirely original, idea that they can earn from advertising, all sorts of new applications are added to the upgrade to facilitate this. Microsoft Edge has appeared but I have no plans to use it.

When I click on a *.jpg file, as I often do, I want it to open in Photoshop. Immediately after the upgrade PS did not show in the list of programs. I reverted to going to PS and using File/open and finding the required file. After a couple of times, clicking on a *.jpg file, the list opened with PS at the top. Well done Microsoft, it learnt what I wanted.

My Epson scan function is still there and operational.
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Old 5th June 2018
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Re: Win 10 update problem - Help please

With the aid of this You Tube Video, running on a tablet, beside my PC, I have managed to set a restore point for Windows 10:



At the start he goes through a convoluted search rigmarole to find the Control Panel. I just opened the Control panel and went from there.

I found that new the installation that I had done had actually set its own Restore Point, well done Microsoft again.

I made a new restore point, as it is now. I did a restore, which took about 45 minutes.

Thanks for all the help, I have this sorted now.
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