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Telephoto Lenses with focal lengths longer than 60mm.

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  #16  
Old 20th October 2008
tlove
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Re: Sigma 50-500 problem

Interesting Andy:

Just spoken to my other half, who said that he was told by Sigma that the 'bit' in question that keeps failing on my 50-500 is......

.... the match circuit!

Do I detect a bit of a trend here??
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  #17  
Old 20th October 2008
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Re: Sigma 50-500 problem

Hmm

Interesting.We both have different problems but they are blaming the same thing.
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  #18  
Old 22nd October 2008
tlove
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Re: Sigma 50-500 problem

This just gets better and better

Husband phoned yesterday - the engineer was on leave

So, engineer phoned my other half today - the problem is connected to the match circuit. He (engineer) said that there is a chip/software problem causing an incompatibility issue with Sigma lenses and the E-3. He has been in contact with Sigma in Japan about it, but due to time differences etc. he is still waiting to see what they say. The implication is that this is a known problem with the Sigma 50-500mm and the E-3.

Husband said that can't be so because lots of people use Sigma lenses with their E-3s without any problems (like John 'The Music Man'?). Engineer couldn't answer that one, but Sigma aren't interested in a replacement at the moment, quoting the story that all 4/3 fit Bigmas are affected (and they can't work out why).

So don't hold your breath for getting yours back just yet Andy - now tell me you've got it back !

Ian - as a matter of interest, have you heard about this problem?
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  #19  
Old 22nd October 2008
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Re: Sigma 50-500 problem

Quote:
Originally Posted by tlove View Post
This just gets better and better

Husband phoned yesterday - the engineer was on leave

So, engineer phoned my other half today - the problem is connected to the match circuit. He (engineer) said that there is a chip/software problem causing an incompatibility issue with Sigma lenses and the E-3. He has been in contact with Sigma in Japan about it, but due to time differences etc. he is still waiting to see what they say. The implication is that this is a known problem with the Sigma 50-500mm and the E-3.

Husband said that can't be so because lots of people use Sigma lenses with their E-3s without any problems (like John 'The Music Man'?). Engineer couldn't answer that one, but Sigma aren't interested in a replacement at the moment, quoting the story that all 4/3 fit Bigmas are affected (and they can't work out why).

So don't hold your breath for getting yours back just yet Andy - now tell me you've got it back !

Ian - as a matter of interest, have you heard about this problem?
First I have heard - but I am going to contact Sigma UK tomorrow for clarification. I have used a couple of 50-500s on my E-3 with good results.

Ian
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  #20  
Old 22nd October 2008
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Re: Sigma 50-500 problem

Quote:
Originally Posted by tlove View Post
So don't hold your breath for getting yours back just yet Andy - now tell me you've got it back !

Ian - as a matter of interest, have you heard about this problem?
Hi Thea

Nothing yet.

Been a bit busy at work today.

I will give them a call tomorrow and see if I get the same answer.

Also interested to see what Ian gets out of them.

Seems like we might have opened a can of worms here.
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  #21  
Old 22nd October 2008
tlove
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Re: Sigma 50-500 problem

Quote:
Originally Posted by andym View Post

Seems like we might have opened a can of worms here.
In a strange way Andy, I sincerely hope so, because over a month to look at the lens - particularly when they promise a turnaround time of 2-3 weeks - is way beyond a joke (for me anyway, and my poor husband - it's him getting the runaround from Sigma )
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  #22  
Old 22nd October 2008
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Re: Sigma 50-500 problem

Quote:
Originally Posted by tlove View Post
So, engineer phoned my other half today - the problem is connected to the match circuit. He (engineer) said that there is a chip/software problem causing an incompatibility issue with Sigma lenses and the E-3. He has been in contact with Sigma in Japan about it, but due to time differences etc. he is still waiting to see what they say. The implication is that this is a known problem with the Sigma 50-500mm and the E-3.

[/B]
Just got my brain in gear.When I first had my problem I tried the lens on my E1 and had the same problem.
So I dont think it can be a problem interfacing with the E3.
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  #23  
Old 23rd October 2008
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Re: Sigma 50-500 problem

Quote:
Originally Posted by j.baker View Post
Q. Was your Bigma a UK or import model?

If it was an import, you may have a problem with Sigma. I contacted them recently about getting my Bigma cleaned, and without it being purchased from a UK supplier and with paper work, they will charge.
I have sought clarification from Sigma UK about this. The answer is fairly clear:

If a lens needs to be modified and it is under its 12 month warranty, the upgrade is free. If it is an official UK import but outside of warranty, it's just £5 to cover return postage. If it's not a UK import and VAT & duty have not been paid on importation into the EU, it's £33.99.

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  #24  
Old 23rd October 2008
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Re: Sigma 50-500 problem

Quote:
Originally Posted by Ian View Post
First I have heard - but I am going to contact Sigma UK tomorrow for clarification. I have used a couple of 50-500s on my E-3 with good results.

Ian
I have contacted Sigma and it seems that the facts have become a bit distorted in translation. As we know, many other 50-500 users with E-3s (and other E-System models) have experienced no problems. Sigma UK has not experienced this problem before, but further investigation indicates that some very early examples of the 50-500 could exhibit a problem and would need a modification to effect a cure. We have many anecdotes here where Sigma engineers have been extremely helpful, so I was certainly surprised to hear of a sense of dissatisfaction in this case. I can assure you that Sigma UK – and the engineer referred to in this thread – are very keen to resolve this problem.

Ian
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  #25  
Old 23rd October 2008
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Re: Sigma 50-500 problem

How can we find out if our 50-500mm Bigma may be affected?

Is there a serial number range?
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  #26  
Old 23rd October 2008
tlove
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Re: Sigma 50-500 problem

Quote:
Originally Posted by Ian View Post
I have contacted Sigma and it seems that the facts have become a bit distorted in translation. As we know, many other 50-500 users with E-3s (and other E-System models) have experienced no problems. Sigma UK has not experienced this problem before, but further investigation indicates that some very early examples of the 50-500 could exhibit a problem and would need a modification to effect a cure. We have many anecdotes here where Sigma engineers have been extremely helpful, so I was certainly surprised to hear of a sense of dissatisfaction in this case. I can assure you that Sigma UK – and the engineer referred to in this thread – are very keen to resolve this problem.

Ian
Sorry Ian - it wasn't my intention to have a go at Sigma. I have heard nothing but good things about how good their service is, so I was confident about sending my camera and lens to them for what seemed to be a 'quick fix' to the problem of the lens' focus being too soft.

What is difficult for me personally to deal with is once we can actually get through to speak to someone (they do have a habit of picking up the receiver and putting it straight back down again), we have been told 'we're just waiting for a part, then we'll calibrate it and send it back to you next week' every week for the last few weeks.

They don't appear to have been totally up front about what the problem was and maybe they weren't aware of this issue, but it was only on Tuesday this week that my husband managed to speak to the engineer responsible - who was very helpful in explaining the situation, and is indeed doing all he can to get the problem sorted.

However, as I seem to be one of the ones landed with an earlier model , and it obviously requires this modification, it seems that I will still be without the E-3 as well as the lens somewhat indefinitely (they can't say how long this will take). I could have had the camera couriered back to me - they were more than happy to do this - but they still need it to calibrate the lens when it is sorted. Catch 22 I think they call this !

Sorry to sound off folks, but I've had a bit of a year so far with camera gear one way or another - I think I'll give it all up and take up lion taming or something
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  #27  
Old 23rd October 2008
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Re: Sigma 50-500 problem

Quote:
Originally Posted by j.baker View Post
How can we find out if our 50-500mm Bigma may be affected?

Is there a serial number range?
I have asked, but they are still researching the issue.

Ian
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  #28  
Old 23rd October 2008
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Re: Sigma 50-500 problem

Quote:
Originally Posted by tlove View Post
Sorry Ian - it wasn't my intention to have a go at Sigma. I have heard nothing but good things about how good their service is, so I was confident about sending my camera and lens to them for what seemed to be a 'quick fix' to the problem of the lens' focus being too soft.

What is difficult for me personally to deal with is once we can actually get through to speak to someone (they do have a habit of picking up the receiver and putting it straight back down again), we have been told 'we're just waiting for a part, then we'll calibrate it and send it back to you next week' every week for the last few weeks.

They don't appear to have been totally up front about what the problem was and maybe they weren't aware of this issue, but it was only on Tuesday this week that my husband managed to speak to the engineer responsible - who was very helpful in explaining the situation, and is indeed doing all he can to get the problem sorted.

However, as I seem to be one of the ones landed with an earlier model , and it obviously requires this modification, it seems that I will still be without the E-3 as well as the lens somewhat indefinitely (they can't say how long this will take). I could have had the camera couriered back to me - they were more than happy to do this - but they still need it to calibrate the lens when it is sorted. Catch 22 I think they call this !

Sorry to sound off folks, but I've had a bit of a year so far with camera gear one way or another - I think I'll give it all up and take up lion taming or something
Thea, I can lend you a camera for Saturday?

Ian
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  #29  
Old 23rd October 2008
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Re: Sigma 50-500 problem

Well here we go about Sigma customer focus.

I phoned the at 09:30 this morning and was told that they could not locate the tech that was dealing with my lens.
I was told they would call me back and quoted my mobile number to me.(so they cannot tell me the number is wrong).
No call.
Suppose I'll have to try again tomorrow.
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  #30  
Old 23rd October 2008
tlove
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Re: Sigma 50-500 problem

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Originally Posted by Ian View Post
Thea, I can lend you a camera for Saturday?

Ian
Thanks for the offer Ian - I do have a camera I can use Saturday (As I don't seem to have had my beloved E-3 much this summer, I recently bought an E-1 as a backup camera )
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