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Olympus OM-D E-M1 The first Micro Four Thirds camera that offers phase detect focusing so you can use Four Thirds DSLR lenses normally as well a Micro Four Thirds lenses.

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Old 19th May 2015
bilbo bilbo is offline
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Massive shout out for Olympus service

SO I dropped my E-M1 with the Sigma 150mm attached to it onto a stone/gravel path in the local country park.

The lens was a write off, in two pieces, and the camera's rear screen was smashed and only held together by the screen protector...

So one phone call to the Olympus Service Plus number and they sent DHL to collect it a couple of days later on 13th May and my E-M1 was on its way to Portugal.

Today I was thinking about it and wondering about calling them to see how they were getting along and indeed how much it was going to cost me. I decided to give it another day.

Imagine my surprise to find a DHL delivery man on the doorstep this afternoon with a parcel which could only be my camera.

The screen has been replaced; they decided that the grip rubbers were loose and have replaced them. They also checked the firmware level and retested everything.

All in less than a week including shipment.

You would be hard pushed to tell it from new.

Fantastic service from Olympus and a big up to them.



And the charge for this service? Nothing.

Fantastic!
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Old 19th May 2015
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Wee man Wee man is offline
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Re: Massive shout out for Olympus service

Now try Sigma and report back???
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Old 19th May 2015
bilbo bilbo is offline
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Re: Massive shout out for Olympus service

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Originally Posted by Wee man View Post
Now try Sigma and report back???
Yeah right!

The Sigma is in the bin, but I've replaced it - just in time for the bug season!
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Old 19th May 2015
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Graham_of_Rainham Graham_of_Rainham is offline
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Re: Massive shout out for Olympus service

Should have sold it on eBay "for parts"...
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