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Telephoto Lenses with focal lengths longer than 60mm.

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  #1  
Old 6th February 2014
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Problem With 90 - 250

Hi All,

As some of you will have seen I just bought a 90-250 from Cash Converters. True to their word it looks like a brand new lens just out of the box with not a mark on it.

But as I took it out of the case I detected movement of the barrel behind the zoom ring. Oddly this is not so prominent when mounted on a tripod, but it is nothing to do with the tripod ring.

I also spotted a few slivers of metal coming out from behind the zoom ring.

Yesterday whilst testing it would suddenly not focus. The lens was making clonking noises and I could see a little movement in the view finder, but it would not go in focus unless I went manual in camera and adjusted it. I tried all three settings and it remained the same. Then after a while it seemed to be working again. It was almost like the internal parts had got stuck. I tried this on two EM1 bodies.

I have been in contact with the supplier and they want me to send it back so they can check it out. I have no issue with this, but doubt their ability. I am also in contact with Olympus to see if there is any history on the lens.

Can anyone who has one, confirm if the lens serial number is right at the front almost where a filter might screw in? It is the only number I can find.

Apart from that, has anyone else had a similar problem?

Best regards


Chris
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Old 6th February 2014
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Re: Problem With 90 - 250

whilst I don't have that one 9 digit in white at bottom front is consistent with 35-100 with the alternative being a dark etched number just forward of the mount on other SHG lenses.

the movement sounds like a problem

slivers of metal sound like a problem

the symptoms indicate a problem

good idea to get Oly to check the service record etc

shame
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Old 6th February 2014
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Re: Problem With 90 - 250

Quote:
Originally Posted by photo_owl View Post
whilst I don't have that one 9 digit in white at bottom front is consistent with 35-100 with the alternative being a dark etched number just forward of the mount on other SHG lenses.

the movement sounds like a problem

slivers of metal sound like a problem

the symptoms indicate a problem

good idea to get Oly to check the service record etc

shame
Many thanks for confirming.

Yes, it is a shame. I won't mind if it is a genuine mistake from cash converters, but will be very angry if they found a problem and have tried to palm it off on me.

Best regards

Chris
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Old 6th February 2014
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Re: Problem With 90 - 250

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Originally Posted by G2EWS View Post
Many thanks for confirming.

Yes, it is a shame. I won't mind if it is a genuine mistake from cash converters, but will be very angry if they found a problem and have tried to palm it off on me.

Best regards

Chris
I would be really surprised if they had the ability to check much other than visually - and some lenses do have 'movement', even weatherproof ones like the 50-200.
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Old 6th February 2014
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Re: Problem With 90 - 250

Speculatively, I wonder if the person who originally sold the lens to CC knew of the problem and that's why they didn't sell it to an individual or organisation who would check it properly?
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Old 6th February 2014
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Re: Problem With 90 - 250

I don't think that I would offload any decent kit onto this type of High Street concern. I always scour them for bargains though
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Old 6th February 2014
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Re: Problem With 90 - 250

I'm sorry to hear of your plight as it seems a real bummer.

Some questions you need to ask yourself are:

Was there any sort of guarantee with the item?

Do CC have a return policy for bought goods - ie day's, weeks, purchase limits etc?

The reason I ask, is that if the answer(s) to the above are a NO, then it would seem that 'caveat emptor' could possibly raise it's ugly head.

My understanding is, that the principle behind 'caveat emptor is that a person who buys something, is responsible for making sure that it is in good condition, works properly, etc., prior to purchase.

Photo Owl's Olympus check, although a good suggestion could in fact raise other very, very serious issues, namely double jeopardy. This could come about when the original owner doesn't appear the same as the person who passed it on to CC.

If the lens has been half-inched then the problem of ownership could be raised.

Again, as I understand it, the item remains the property of the original owner. In essence, you forfeit the item and the cash amount paid.

I apologise if I have any of this wrong, it might seem I'm dipping you into freezing water then slapping you with a wet towel, but it might help to know of any possible future issues.

I sincerely hope none of the above comes into play and you get sorted without hassle.
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Old 6th February 2014
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Re: Problem With 90 - 250

Hi Wally,

Don't worry, you are thinking far too deep. Having studied law for 7 years and represented myself in court and won against barristers, I have no problem with this one.

This is a simple case of fit for purpose. The lens is on it's way back to the supplier who will get it fixed or refund my payment plus delivery costs. If all else fails there is of course the distance selling laws and then the credit card company.

Caveat emptor - learnt in first year of law - is of course translated to 'let the buyer beware' but the law is totally on the side of the purchaser in this case.

So go chill and have a nice glass of wine, but many thanks for thinking of me.

Best regards


Chris
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Old 6th February 2014
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Re: Problem With 90 - 250

Chris, yes it's a pain in the neck, but try and look on the bright side.
You were happy to pay the price offered for a working lens with little more than cover by the sale of goods act etc.
Since these things are quite hard to come by, I would personally be pressing for Cash Converters to have the lens repaired, at their expense, by Olympus and then returned to you.
It will take a while to fix, as I think it will need to go to Japan rather than Portugal like my 300mm did when it was behaving oddly.
When it comes back you will have a fully serviced and calibrated lens with an Olympus warranty.
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Re: Problem With 90 - 250

Hi Bill,

Many thanks for your comment.

I am not that worried as the lens came a bit early for me, so I am certainly happy to wait.

It would be great if they get it repaired, but somehow I doubt they will send it to Olympus. After I suggested I send it to Olympus they even stated that if I got it repaired anywhere rather than send it back to them it would be out of warranty!

So we shall see what transpires over the coming days!

Best regards


Chris
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Old 6th February 2014
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Re: Problem With 90 - 250

I can confirm the serial number if behind the lens hood mount / filter thread.
Did it come with a filter it should do.

My 90-250 was repaired by Olympus a few months ago they will quote you before even stripping the lens 1700 for the repair.

My lens has come loose on the barrel near to the tripod mount which Luton cameras fixed.
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Old 7th February 2014
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Re: Problem With 90 - 250

Hi Derek,

Many thanks for your comments. I am pretty certain it had the clear filter, but I couldn't see how to unscrew it.

Also good to know that the barrel movement shouldn't be there.

Best regards

Chris
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Old 7th February 2014
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Re: Problem With 90 - 250

Hi Chris, so pleased to be completely in error and to know you are not knee deep in the sticky brown stuff. Hadn't realised that DS was used or that you had paid by CC. Wise man.

Be nice to know how CC handle your problem as I'm sure there are other who would also like to know the outcome for future reference.

Good luck, and hope all goes well.
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Old 7th February 2014
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Re: Problem With 90 - 250

Quote:
Originally Posted by Wally View Post
Hi Chris, so pleased to be completely in error and to know you are not knee deep in the sticky brown stuff. Hadn't realised that DS was used or that you had paid by CC. Wise man.

Be nice to know how CC handle your problem as I'm sure there are other who would also like to know the outcome for future reference.

Good luck, and hope all goes well.
Hi Wally,

No problem at all. We cannot know what someone has done without them telling us. You comments where very welcome.

I agree that it is the way they handle the problem that interests me.

They should have it now. I will check online then send them an email to find out what is happening.

Best regards

Chris
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