Olympus UK E-System User Group

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-   -   firmware update problem (http://e-group.uk.net/forum/showthread.php?t=12682)

Xpres 14th January 2011 02:51 PM

firmware update problem
 
I'm having a problem updating the firmware on my recently acquired EP2 and wondered if anyone else had encountered this issue... I keep getting a 'can't connect to server' message. The software (master and the update stand alone thing) sees the camera and shows the update (when it does seem to connect to a server) - which I start, but after about ten minutes up comes the no server message. :(
I've tried several times now. Any ideas?

jdal 14th January 2011 03:02 PM

Re: firmware update problem
 
Quote:

Originally Posted by Xpres (Post 98735)
I'm having a problem updating the firmware on my recently acquired EP2 and wondered if anyone else had encountered this issue... I keep getting a 'can't connect to server' message. The software (master and the update stand alone thing) sees the camera and shows the update (when it does seem to connect to a server) - which I start, but after about ten minutes up comes the no server message. :(
I've tried several times now. Any ideas?

Could it be a Firewall problem? It may allow Master some functions and not others. You could risk turning off the firewall while you do the upgrade, or delve into the Firewall settings to enable Master to do what it needs.

Xpres 14th January 2011 05:59 PM

Re: firmware update problem
 
Thanks John, but no I'd thought of that, it makes no difference. It seems to be an issue with the Olympus server. :mad:

Xpres 15th January 2011 12:08 PM

Re: firmware update problem
 
Managed to update it this morning - although not on my machine. I had tried absolutely everything to make it work, including different routers and removing firewalls etc, but without success. The solution was using my kids computer which runs XP, networked through the same router, and using viewer 2. Even though viewer wouldn't connect to the olympus update server when on my machine it did on the kids! I've no idea why or how but at least it worked... it shouldn't be like this though, a simple download to a card should be enough - shouldn't it? Why do Olympus do it this way?

I wonder if the update was worth the effort? Time will tell! :)

OlyPaul 15th January 2011 12:15 PM

Re: firmware update problem
 
Quote:

Originally Posted by Xpres (Post 98843)
I've no idea why or how but at least it worked... it shouldn't be like this though, a simple download to a card should be enough - shouldn't it? Why do Olympus do it this way?

I also think a download to card would be better, as it is if your server goes down or you lose the internet connection while updating it can cause all kinds of problems!

StephenL 15th January 2011 12:36 PM

Re: firmware update problem
 
I agree that to a card would be easier, but if your internet connection drops it shouldn't make any difference as the update to camera only starts once the whole file is in the computer's cache (somewhere!). It's a power drop in your camera from, say, a flat battery which you should be wary of. Or a USB failure, or a computer power failure whilst actually updating, but not an internet failure (phew!).

Quote:

Originally Posted by OlyPaul (Post 98844)
I also think a download to card would be better, as it is if your server goes down or you lose the internet connection while updating it can cause all kinds of problems!


Ellie 17th January 2011 11:26 PM

Re: firmware update problem
 
I really need update firmware for camera and lenses, but haven't dared to because our internet was just too unreliable to risk it. We've recently switched ISP and now seem to have a better connection but even so I'd really like to know what is the best/safest way to update firmware.

StephenL 18th January 2011 09:08 AM

Re: firmware update problem
 
At present the only way is via Olympus software - Viewer 2 is the latest. As I said earlier, it doesn't matter if your internet connection fails during download, as the update to the camera will only start once your computer has downloaded the complete file. Just make sure you've got a freshly-charged battery in your camera and hope that your computer won't lose power during the update - I suppose the safest way for that is to either use an external UPS supply or a laptop connected to the mains but with a full battery "just in case".

jdal 18th January 2011 09:47 AM

Re: firmware update problem
 
Quote:

Originally Posted by StephenL (Post 99138)
At present the only way is via Olympus software - Viewer 2 is the latest. As I said earlier, it doesn't matter if your internet connection fails during download, as the update to the camera will only start once your computer has downloaded the complete file. Just make sure you've got a freshly-charged battery in your camera and hope that your computer won't lose power during the update - I suppose the safest way for that is to either use an external UPS supply or a laptop connected to the mains but with a full battery "just in case".


Or it could be:

1. Download file to computer.
2. Copy file to camera memory.
3. Begin update of firmware from camera memory.

That would be safer - it's a pity Oly aren't more transparent about the process.

I'd be wary about using a laptop - mine seen to decide to go to sleep even when they're connected to the mains, no matter what I do with the power management settings.

StephenL 18th January 2011 09:56 AM

Re: firmware update problem
 
I agree, that would be a better process. But Ellie did ask how to update the firmware at present.

I suspect you've a problem with your laptop's power settings - mine stays awake all the time if connected to the mains, which is what I've told it to do, and sleeps on battery power after my pre-determined time.

jdal 18th January 2011 10:14 AM

Re: firmware update problem
 
[quote=StephenL;99144]I agree, that would be a better process. But Ellie did ask how to update the firmware at present.

...quote]

It's a poor process really. Why isn't there a fallback if it fails? If they can design firmware that tracks focus points and recognises faces surely they can design firmware with a non-user-updatable kernel that will allow recovery from a failed update?

Re the laptop, it's a netbook actually and it's power handling isn't up to snuff, but that's a different story.

StephenL 18th January 2011 10:21 AM

Re: firmware update problem
 
Yes, other manufacturers (including Panasonic) manage to have a safer way. But this is how Olympus designed it, therefore we're stuck with it until it changes. :) C'est la vie, as they say in Longniddry.

Quote:

Originally Posted by jdal (Post 99146)

It's a poor process really. Why isn't there a fallback if it fails? If they can design firmware that tracks focus points and recognises faces surely they can design firmware with a non-user-updatable kernel that will allow recovery from a failed update?


Ellie 23rd February 2011 11:43 PM

Re: firmware update problem
 
I still haven't had the courage to do it. :o Even though our internet now seems to be very reliable we had such a long period (years) of poor service with dropped connections, that I'm still extremely wary and I don't want to have to send my camera away.

Quote:

Originally Posted by jdal (Post 99142)
Or it could be:

1. Download file to computer.
2. Copy file to camera memory.
3. Begin update of firmware from camera memory.

That would be safer - it's a pity Oly aren't more transparent about the process.

I'd be wary about using a laptop - mine seen to decide to go to sleep even when they're connected to the mains, no matter what I do with the power management settings.


I've heard that there is a way of downloading updates to computer or memory card rather than straight to the camera's own memory, but despite looking through the forum archives I can't find the details.

Does anybody remember where the information is please?

OlyPaul 24th February 2011 07:32 AM

Re: firmware update problem
 
Quote:

Originally Posted by StephenL (Post 98847)
I agree that to a card would be easier, but if your internet connection drops it shouldn't make any difference as the update to camera only starts once the whole file is in the computer's cache (somewhere!). It's a power drop in your camera from, say, a flat battery which you should be wary of. Or a USB failure, or a computer power failure whilst actually updating, but not an internet failure (phew!).

That may be true Stephen, but then we have all heard of updates going wrong and the camera or lens refusing to work after and then a needing a trip to Olympus.

You never hear of this with other makes and I always do updates with some trepidation.

StephenL 24th February 2011 08:41 AM

Re: firmware update problem
 
I've certainly heard of corrupt update files from Canon causing this very issue.

Quote:

Originally Posted by OlyPaul (Post 103979)

You never hear of this with other makes and I always do updates with some trepidation.


Ian 24th February 2011 09:57 AM

Re: firmware update problem
 
Quote:

Originally Posted by OlyPaul (Post 98844)
I also think a download to card would be better, as it is if your server goes down or you lose the internet connection while updating it can cause all kinds of problems!

Just to clarify. The actual firmware update will only write to the camera if the code file has been successfully downloaded and validated by the update software. The main danger, and it's the same for all cameras (and other devices that can be firmware updated) no matter where the downloaded firmware update is temporarily stored, is a loss of power while the code is written to the camera, corrupting the camera's firmware memory.

Ian


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