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View Full Version : Jessops and the 499 E30


Xpres
26th October 2009, 11:11 PM
Well I got fed up with waiting for the order I placed at the start of the month and asked where the E30 was.....

..."Thank you for your e-mail.

Unfortunately the item you have ordered is now discontinued, I have cancelled the order as it can not progress any further. No payment has been taken. If you would like to contact our helpful sales team on 0800 083 3113, option 1, they will be able to advise you which model is the nearest specification.

Sorry for any inconvenience caused.

Please do not hesitate to contact me if I can be of any further assistance.

Regards,



Jessops Customer Support
TEL: 0800 083 3113 "

To be fair I kind of thought this would be the case but I'm still disappointed, particularly in Jessops, service. They could have said straight away that the offer was only a store one instead of stringing someone along for a few weeks. Or even made some effort to find one in their stores and send it out, as the order was placed long before the product sold out.
I have complained - for what it's worth. It seems they treat their store customers very well, mostly, but don't care for there web based punters.

Oh well! I guess the same applies to anyone else waiting on one of these so sorry to break the news if you were still hanging on in hope.

On the plus side I'm 500 richer! Which I'll put towards a 5D

photo_owl
27th October 2009, 11:09 AM
just pick up a 599 kit and flog the lens.........

catkins
27th October 2009, 11:23 AM
Well what a surprise!

I think a few of us had a few concerns about the Jessops order tracking let alone other aspects of the order, but were hoping for something better from Jessops in terms of communication with customers.
I have rung a few times and found the order process very lacking in terms of staff even having any information to hand. Once two weeks go by I find it very strange if a company has no update info to hand, so Jessops really have done themselves no favours - but then perhaps the reality is that I only was using them because they had such a good offer, so they'll only be losing the custom of someone who didn't tend to trust their business setup anyway! No wonder they're allegedly going down the swanny.
I will wait a few more days in forlorn hope then give them a final ring.

The interesting thing is that most of their more expensive web items have "to 28 days special order", so if they can't get an Oly which they place as a offer on their website what can they get? I wonder how many orders they got because Oly and Jessops come out badly on this potentially.

Chris

Xpres
27th October 2009, 11:54 AM
I'd imagine there are quite a few disappointed potential customers out there.


just pick up a 599 kit and flog the lens.........
From where?
This isn't on the Jessops site anymore and I didn't want to chase around for one three weeks ago when they were offering online sales delivered. I don't like they way they dismiss their website customers and favour the stores, which is my real beef.

catkins
27th October 2009, 12:35 PM
I'd imagine there are quite a few disappointed potential customers out there.



From where?
This isn't on the Jessops site anymore and I didn't want to chase around for one three weeks ago when they were offering online sales delivered. I don't like they way they dismiss their website customers and favour the stores, which is my real beef.

I find the whole Jessops experience rather questionable if the reality turns out for all of us that they don't fulfil any of their internet orders that were placed for the E-30. In many ways I don't even feel that they've favoured their stores very well as they couldn't provide much help to me to go to a local store.

Their offer was placed on their website with their usual note "Special Order - Home delivery usually within 28 days".
There was no aspect to this offer of it being a stock clearance and therefore only applicable to shop stock.
Nor was it at any stage of the online order process and since when I have checked with the free order tracking phone service, made clear that this offer was for clearance of shop stock.
Nor at any stage of online order process or with the free order tracking phone service has it been made clear that this is a discontinued item for which no order can be placed.

I therefore see what happens over the next few days, just so that I've given Jessops some chance within their 28 days scenario!

baldyb
27th October 2009, 12:53 PM
FWIW - When phoning round trying to find a 599 kit at the end of last week I was told that even if I found any remaining shop stock it was not for sale as it had been "recalled by Head Office" earlier in the week to fulfil outstanding orders, so maybe all is not lost for you.....:o

Kevin

catkins
27th October 2009, 01:00 PM
FWIW - When phoning round trying to find a 599 kit at the end of last week I was told that even if I found any remaining shop stock it was not for sale as it had been "recalled by Head Office" earlier in the week to fulfil outstanding orders, so maybe all is not lost for you.....:o

Kevin

Thanks for that - it makes sense in a normal business setup to provide and then fulfil outstanding orders, so let's wait and see what happens. I'm happy to wait and give them a chance and they are still acting within their terms, so fingers will be crossed.
Anyhow the thought of having to rethink all my DSLR camera requirements, existing kit, necessities of any new kit, items costs, replacement costs, new items required as a result, etc., is something that I don't want to have tothink about at present!

PeterD
27th October 2009, 04:00 PM
I did not order one but must admit I was sorely tempted. Had I ordered one and placed an order which was accepted, I think my next port of call would be the office for fair trading to get advice on what they thought of this.
I am not sure how Jessops would stand in discontinuing and offer that was made. The E30 remains available but Jessops say they will no-longer stock it. Your purchase, and their offer, was not from stock but special order......interesting.
Finally, I am very sorry there are disappointed prospective purchasers out there.

Adagio
27th October 2009, 05:06 PM
Had I ordered one and placed an order which was accepted, I think my next port of call would be the office for fair trading to get advice on what they thought of this.

Peter
Sadly your time would have been better spent on other things. The web site is like a shop window - it is 'an offer to treat'.

See Jessops' T&Cs (http://www.jessops.com/tnc). Unethical their behaviour may have been. Breach of contract it was not it would seem.

catkins
27th October 2009, 05:22 PM
Peter
Sadly your time would have been better spent on other things. The web site is like a shop window - it is 'an offer to treat'.

See Jessops' T&Cs (http://www.jessops.com/tnc). Unethical their behaviour may have been. Breach of contract it was not it would seem.

Unfortunately the terms of sale are always an interesting field of exploration often not explored by potential purchasers!

There's no doubt that the internet can offer very good deals, and is a chance for businesses to cast their nets over a very wide area - how the businesses treat their customers is more of interest to whether that business has a long term ethical policy and sees benefit arising from fair dealing.

However, to be fair to Jessops at the moment, as said, they are still within their terms of sale and have the right of refusal right up until the credit card is charged and the item dispatched (and to give them their due they do not charge until dispatch), so let's see what happens over the next week or so.

There is definitely room for improvement in terms of the Jessops customer support and especially the tracking of an order (let alone an item in transit), but perhaps customers will have there say in where they order in future.*chr

Xpres
27th October 2009, 05:46 PM
....so let's see what happens over the next week or so.



I wish you well with your wait, just don't contact them or you'll find your order cancelled before you take your next breath! :(
Which, as said, thery're within their rights to do however bad it looks for them and their reputation.

catkins
27th October 2009, 06:24 PM
I wish you well with your wait, just don't contact them or you'll find your order cancelled before you take your next breath! :(
Which, as said, thery're within their rights to do however bad it looks for them and their reputation.

I still find aspects of the Jessops cancellation of your order odd - have you checked back with them on the freephone number. When I spoke recently to them they were still saying that the items are on backorder and to check back in a week or so's time (which can mean several different things!).
I would definitely query them re cancelling the item, and whether the cancellation has been the act of someone not fully aware of the supposed back order.

I too have heard mention of "discontinued" item but not on the two occasions of ringing the Jessop's freephone number. So why are they saying two different things? However I would also say that the people on the freephone number do not sound as though they have much info to hand apart from what is available on the so called online order tracking page!

It would be a little easier to second guess this if someone somewhere has had at least one E-30 delivered by Jessops, but at the very least you have not been treated well at all by Jessops and there may be several others to follow suit. So I totally agree with your sentiment!

photo_owl
27th October 2009, 08:30 PM
I'd imagine there are quite a few disappointed potential customers out there.



From where?
This isn't on the Jessops site anymore and I didn't want to chase around for one three weeks ago when they were offering online sales delivered. I don't like they way they dismiss their website customers and favour the stores, which is my real beef.

make your mind up - there were still there last week and maybe this one too.

I have bought more jessops and curry's deals in the last month than my wife accepts as normal!

pm me

ringneck
27th October 2009, 09:48 PM
I have never seen ANY OLY stuff in ANY Jessops around my area so I NEVER bother entering the stores anymore.
Keith *chr

photo_owl
27th October 2009, 10:02 PM
I have never seen ANY OLY stuff in ANY Jessops around my area so I NEVER bother entering the stores anymore.
Keith *chr

forgive me or pointing out the obvious but if you don't go in how do you know what's inside now?

ringneck
28th October 2009, 09:32 AM
forgive me or pointing out the obvious but if you don't go in how do you know what's inside now?

Ah thats it you see.........they hadn't gone out there way to please me so I haven't gone at all.

BUT I am visiting Birmingham city centre today so I WILL check 'em out...if I can manage to get a 10 minute pass from the other half.......lol.

Keith *chr

shenstone
28th October 2009, 10:40 AM
I have never seen ANY OLY stuff in ANY Jessops around my area so I NEVER bother entering the stores anymore.
Keith *chr


When i went in to pick up my E-30 the Cardiff store had quite a large Oly stand right in front of the door and next to the DSLR desk

I think it depends on the store and attitude of the staff in relation to whether they can be bothered to think about "other brands"

Regards
Andy

pasterw
28th October 2009, 10:54 AM
Just got a reply from Jessops:

"...We are expecting our last delivery of the E30 within the next 7 days as the camera has now been discontinued. "

So it looks as is there is a chance to get our E-30s in the end.

Wolfgang

steverh
28th October 2009, 02:07 PM
When i went in to pick up my E-30 the Cardiff store had quite a large Oly stand right in front of the door and next to the DSLR desk

I think it depends on the store and attitude of the staff in relation to whether they can be bothered to think about "other brands"

Regards
Andy

Bristol branches at Whiteladies Road and Criibbs Causeway also had prominent island displays of Oly gear when I went in.

Xpres
28th October 2009, 02:19 PM
Well... I didn't hear back from my e-mail so I've just phoned them to check on 'reality'.
They have discontinued the body, which was why they cancelled the order, so if anyone ordered the 499 body they're going to be out of luck. But they are getting 15 599 kits in so you may be in with a chance for one of those if that's what you ordered - they're all sold though, as are those in the stores, so none for me. :(
If they'd have said earlier that there weren't any bodies, rather than waiting for me to ask, I'd have ordered the kit instead. If I hadn't have asked I'd still be waiting for the body! It seems, they say, that they didn't know that olympus weren't going to supply anymore bodies.
In the end I was very 'helpfully' told that I wasn't going to get one.
Good luck to those waiting on the kits.

ringneck
28th October 2009, 03:34 PM
Ah thats it you see.........they hadn't gone out there way to please me so I haven't gone at all.

BUT I am visiting Birmingham city centre today so I WILL check 'em out...if I can manage to get a 10 minute pass from the other half.......lol.

Keith *chr

Did not manage to get in the store but contacted them and they have the 420...520...620...and the E3 with 12-60 @ 1399.
So now I know they have stuff I will have to think up excuses to go to town again.....lol.

The only other store around here with ANY Oly stuff was Worcester with the 520...620 and E30 with 14-42 @ 599.

Keith *chr

jonesy
30th October 2009, 09:04 PM
Is the E30 being discontinued, or merely Jessops not continuing to stock the camera? (sorry if this is a silly question)

catkins
30th October 2009, 11:43 PM
Is the E30 being discontinued, or merely Jessops not continuing to stock the camera? (sorry if this is a silly question)

The answer seems to be Jessops not continuing with stocking the E-30 - over the years they seems to have had a bit of a love hate relationship to many brands that are not Nikon or Canon! So sometimes they decide to stock Olympus and sometimes they want to get rid of it all.
More fools them as I guess this offer probably showed them how much interest there was in Olympus at a good price, but also showed how flawed their customer relations department is!
Just wish that they had tried this joke of a special offer with a Canon or Nikon camera rather than the object of my desires (well for the last few weeks anyway!!).

They have BTW now at last confirmed that they will not be supplying my order for an E-30 which is rather annoying as I now have to rethink where my options go from here.

Oh the joys of being a double Olympus owner and wanting more of them!

shenstone
31st October 2009, 12:11 AM
Is the E30 being discontinued, or merely Jessops not continuing to stock the camera? (sorry if this is a silly question)

I also think this says a lont more about Jessops than Olympus. Jessops are in serious financial trouble and they are probably trying to drop stock levels & anything they see would be a qiock seller - anything to get cash flow in. If it was being dropped as a model I think there would be a lot more offers around tahn a single retailer

I do think Olympus need to take a bit of a lesson though in pricing. It was a natural upgrade for many of us and it was only the price that held us back

Regards
Andy

jonesy
31st October 2009, 12:57 PM
Thanks for your replies Shenstone and Catkins. I wondered why it was only Jessops that seemed to have the E30 as discontinued. Up until recently I had a lot of faith in Jessops, maybe because they used to be one of the only camera shops in Nottingham (when I used film SLRs way back when) and my boss used to order all our office stocks from them.

iMac
31st October 2009, 02:18 PM
I have my doubts that a Olympus body like the E-30, that is less than a year old would be discontinued. Kind of sounds like Jessops may have some kind of issue with stocking the E-30, could be a cash flow issue with their supplier. Olympus may frown on a dealer that is advertising a body as being discontinued if it isn't factual.

Cathal
31st October 2009, 04:35 PM
Jessops have just survived a liquidation by their banks... to say they are in trouble is an understatement. Their bank, who now is the majority shareholder, and ought to be doing a complete reassessment of their business model right now! I suspect stock & supplier management will be a major part of this.

They will probably be holding talks with all of their suppliers regarding margin, stock levels, order fulfilment, credit lines, advertising, etc. I would expect that only those suppliers who agree to their terms will get the shelf space.

pasterw
6th November 2009, 03:01 PM
Hi everybody,

Jessops finally (after one month) admitted that they cannot fulfill the order, but only after serveral email inquiries. What a lousy customer service.

Wolfgang

catkins
6th November 2009, 03:38 PM
Hi everybody,

Jessops finally (after one month) admitted that they cannot fulfill the order, but only after serveral email inquiries. What a lousy customer service.

Wolfgang

Makes you wonder why they "just survived a liquidation" or, more to the point, how they got to that point in the first place?!!
Funnily enough it took them about four days from my phoning them to check what was happening to change their order tracking update from 0 Dispatched to 1 Cancelled - what teasers they are!!

Nick Temple-Fry
6th November 2009, 03:49 PM
Hi everybody,

Jessops finally (after one month) admitted that they cannot fulfill the order, but only after serveral email inquiries. What a lousy customer service.

Wolfgang

What is sad is that could fullfill the order (it only requires them to buy some from Olympus - and even if they've lost their credit facilities filthy fivers would suffice). But they have made a decision that they wont because it's too much trouble and maybe not enough profit.

It's new businesses that 'go' the extra mile that prosper (or old businesses that keep re-inventing their hunger for customers).

Glad I didn't have enough money to be dissapointed.

Nick

steviecapt
6th November 2009, 04:23 PM
never had much faith in jessops since my film days with nikon cameras, or their staff, I've allways found bristol cameras and werehouse express a whole lot better, you can have proper conversations with their staff:eek: