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Eclairewilliams
6th February 2017, 09:23 PM
I've just realised I'm getting some random corrupted** raw files on my Lexar Pro 64GB 2000x card as reported by several people on the MkII Facebook groups. I am assured this is a Lexar firmware issue and am hoping to find a knowledgeable support person at Lexar. The support person today could only say return it for a replacement.
My reason for this thread is to see if anyone else has got any useful support from Lexar? I'm loathe to use the card if an important image may get corrupted although the jpeg is not affected so all is not lost. Also what alternative card should I consider?

** images appear with bright green and blue streaks.

Ian
6th February 2017, 10:18 PM
I didn't experience any problems with this card at the E-M1 Mark II press intro event in Spain. Will be looking into this.

Ian

Growltiger
6th February 2017, 10:58 PM
Best to stick to the cards tested and recommended by Olympus. Here is the official page:
http://cs.olympus-imaging.jp/en/support/imsg/digicamera/compati/media/sd/en_2016_04.cfm
i.e. various SanDisk cards. I use their Extreme Pro UHS II 300MB/s. I have two 64GB cards and they work perfectly.
Why risk it.

Goon525
7th February 2017, 10:35 AM
Lexar have accepted there's a problem. They have provided me with instructions to achieve a swap. I'll shortly be sending them my 64gb card for a swap. As far as I can see, the only cost to me will be the postage back to them of my existing card - which I guess arguably they should bear - but having spent a small fortune on the card I'd rather have one that is guaranteed to work properly!

Eclairewilliams
7th February 2017, 11:50 AM
I didn't experience any problems with this card at the E-M1 Mark II press intro event in Spain. Will be looking into this.

Ian

Ian you wouldn't know there was a problem until you try to open the raw files in Lightroom or Capture One. When you went to Spain there wasn't anything that handled the raw files I imagine.

Goon525
7th February 2017, 12:02 PM
Actually I haven't had any problem opening files in Lightroom. But any problems in camera - corrupt files, odd operation etc - are being attributed to dodgy cards in slot 1.

pault
7th February 2017, 06:41 PM
I saw this on another forum (gary0319)
''I took your suggestion and sent an e-mail to Lexar customer support and received a prompt reply and instructions on how to do a reformat of the card using their Rescue 5 software. It took about an hour, but if seems to have done the trick. The Lexar rep suspected a corrupt format to be the issue and it looks like he was right.

Ran off some bursts to a total of about 200 images and no problem, reformatted the card in the camera and again, no problem. Hope it holds.''

Might be worth you looking at

Goon525
7th February 2017, 06:52 PM
The information I have (which may not be 100% - who knows?) is that the card requires new firmware, not just a reformat. And that that can't be achieved by the user.

hoodlum
8th February 2017, 01:32 AM
I have shot over 5k RAW image with the E-M1ii on my Lexar 64GB 2000x UHS-II card and have not experienced any issues. What size cards are having a problem?

pault
8th February 2017, 04:00 AM
I too have not had problems with Lexar 64GB 2000x UHS-II card

Growltiger
8th February 2017, 08:33 AM
Reports I read referred to the 32GB cards. But since Lexar are apparently rolling out identical cards with fixed firmware no one can tell whether they have a card with the problem or not, unless they have the problem.

If you don't have a problem don't worry.

If you do have a problem contact them for a swap.

If you are buying a card don't buy a Lexar card at this time, stick to the SanDisks that are recommended.

c12402
8th February 2017, 03:41 PM
I've a Lexar 32GB 2000X with no issues so far. I've tested with Lightroom both, Raw and jpg. Apparently I was lucky...

Goon525
8th February 2017, 05:48 PM
I don't what else I can say. I've only had one minimal problem myself. But Lexar have admitted that the card doesn't work properly in the EM1.2 and are offering a free exchange for one with new firmware that does work. I've sent my 64gb card off today.

Goon525
15th February 2017, 01:24 PM
I have today received my replacement card from Lexar, so I was without it for a week during the exchange. It looks identical, so no easy way to determine - other than through use - whether this one is radically different!

hoodlum
17th February 2017, 01:42 AM
If your card came in the box, does the box have a revision labeled on the back. My card's box said REV E

Goon525
17th February 2017, 08:38 AM
My replacement is a mere Rev C. BUT we have established that this isn't significant - apparently the only way they know if it's the new version is to do a firmware check at the factory.

Ian
17th February 2017, 09:14 AM
Ian you wouldn't know there was a problem until you try to open the raw files in Lightroom or Capture One. When you went to Spain there wasn't anything that handled the raw files I imagine.

I haven't had any problems with the RAW files since then and there should be no discrimination between RAW or any other kind of files - data is data. I'm not denying there is a problem, just reflecting on my fortune :)

Ian

Eclairewilliams
26th February 2017, 10:41 PM
If your card came in the box, does the box have a revision labeled on the back. My card's box said REV E

My replacement has rev c at the end of the product code so I'm not sure whether that means a revision?

They swopped my faulty card very quickly and none of my photos so far have had an error again. Crossed fingers.

Goon525
27th February 2017, 12:59 PM
I'm afraid (and as I said above) the Rev number is NOT an indication of suitability or up-to-dateness. Apparently the only to be sure is to do the swap with Lexar, which is free.

wornish
27th February 2017, 01:39 PM
I have had no problems with my Lexar 32GB Pro 2000x UHSII card so far.

Just checked the box and it says Rev A so maybe its a specific Rev that has an issue.

Hope I might be one of the lucky ones.

drmarkf
28th February 2017, 11:50 AM
I don't have a mkii yet, but I do have a couple of "Lexar Professional 64 GB Class 10 UHS-II 1000x Speed (150 MB/s) SDXC Flash Memory Card" that I got from Amazon a few months ago on special offer. Some people on forums have (allegedly) had problems with 1000x cards, including with the Nikon D500, I note.

I thought I should investigate prospectively, so I checked with Lexar UK support and promptly received this message:

"...The reported issue was only for 2000x cards with Olympus OMD E-M1 Mkii camera. However there is no reported issue for 1000x cards with the same camera.

If you have issue with your card, we can replace it for you. To do this, we need the following details:

-Exact and Detailed issues with the product
- Product type: SD card
- Product Speed: 1000x
- Product size/density: 64GB
- Part number:
- Name: Mark Farrington
- Street Address:
- Address 2:
- Address3:
- County:
- City:
- Post code:
- Country:
- Phone number:

As soon as we have these details, we will set up an exchange for you.

Please let us know if we can offer additional assistance or advice."

I've saved the email, but it seems reasonable to hang on to them.