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G2EWS
5th October 2013, 11:01 AM
Feeling very disappointed with Olympus.

When the E-M1 was launched and as soon as it was available on the web shop I bought it. This was without seeing or handling it. I totally trusted Olympus that this would be a good improvement over the E-M5. Those of us who pre ordered via the Olympus web site where told we would be the first to get them and within the first week of October.

So why have the dealers received their shipments and people who have only just ordered them already got their cameras and those of us who 'trusted' Olympus don't have ours?

The additional insult of not even receiving an email of when it will arrive, nor via which courier or having a tracking number seems very poor service in my book. I go onto 'my account' on the Olympus site and all it says is I have ordered the camera. No update or additional information.

As to the customer service this seems incredibly poorly run. I received an email with my code to get the free battery grip after I placed my order. So I sent an email on the 11th Sept using the Olympus web site asking what I should do. To date no one has bothered to contact me! A telephone call a couple of days ago confirmed that they have no record of that email. So why have a web based emailing system if it doesn't work?

The final insult! I have just heard that LCE in Southampton have them in stock and someone has just walked off the street and bought one. No pre-ordering, just picked it up there and then!

So where does loyalty get you with Olympus? I'm afraid absolutely nowhere.

With such a great range of cameras all you need do now is treat your customers like you really do care for them.

Olybirder
5th October 2013, 11:19 AM
Very similar sentiments to mine G2EWS. I take it from your post that you ordered the camera before registering for the free offer, which would explain why you couldn't enter the code during the ordering process?

It seems to me that if you inadvertently stray from the approved ordering procedure they have no way of sorting it out afterwards, other than by the customer cancelling and re-ordering, which means that you go to the back of the queue again.

Also, there doesn't appear to be a proper procedure for cancelling an order. This is quoted from the FAQ on the shop site:
"The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once you've received the confirmation e-mail and will have to return the item under the terms of the returns policy."
Meanwhile they have taken payment for the order.

Good luck.

Ron

G2EWS
5th October 2013, 11:34 AM
Hi Ron,

I pre registered, then bought the camera, then the email arrived with my code for the free battery grip.

That is not really a problem, but will mean a delay in getting the grip.

The biggest problem for me is the fact that as someone who had faith in Olympus so bought the camera within an hour of it being on their website, without seeing it, I am still waiting for the camera to arrive! Nor have I any idea when it will turn or with which courier. Not a very good way to treat a loyal customer!

Best regards

Chris

Chevvyf1
5th October 2013, 11:40 AM
Chris, to be honest, I did not trust Olympus to get them out quick !

... there have been so many "errors reported from their website in ordering" it looks like a Mares Nest :(

and its all very well Ian saying "I shall sort it out ... you shall get your freebies (Grip and Adaptor) but ... when !

Also Olympus told SRS to cease their web special offers :) as it was UNFAIR to other suppliers ... WOT :( thats called a USP in marketing & Sales Unique Selling Point (used to gain a lions share of sales) after all Olympus got a massive order for the delicious rucksacks and extra batteries ... then said "you cannot give them away"

you should have contacted me yesterday as I had a pre order spare at Parks ... you could have cancelled your Olympus order and taken that ONE and we are only 30 mins away !

I think that is Unfair Contract terms ... :rolleyes:

G2EWS
5th October 2013, 11:46 AM
Hi Chevvy,

Thanks for the offer, I wouldn't cancel and they have already taken the money on the 30th Sept meaning it should have been shipped to me that day. Why have I not been given courier and tracking information?

More annoying is that I could drive to Southampton and pick one up right now!

I know of people who where picking them up from dealers on Thursday last week!

Those of us who pre ordered where told we would get them first. Not very clever at all really.

I know in the grand scheme of things it is quite a trivial thing, but for me I am cross at their total lack of customer service when they push the cameras to us by every means possible.

Best regards

Chris

Olybirder
5th October 2013, 11:54 AM
Thanks for the offer, I wouldn't cancel and they have already taken the money on the 30th Sept meaning it should have been shipped to me that day. Why have I not been given courier and tracking information?
Hi Chris. They took the money from my card on the 30th Sept too but they confirmed on the phone yesterday that the camera has not been shipped yet and is now on back order. They said that they should be sending it in a few days. I, too, placed my order on 11th September so it is very galling to hear of all those people getting their cameras from other retailers.

I would be interested to hear if anyone has actually received their camera from the Olympus shop.

Ron

G2EWS
5th October 2013, 12:02 PM
Hi Ron,

When I phoned them yesterday they confirmed it would be with me within 7 days but could not confirm the exact date or details.

Did you order the kit? If so that will be your problem as the kit was never due to ship until November.

In terms of taking payment, that was supposed to be done on day of shipment.

Regards

Chris

Olybirder
5th October 2013, 12:14 PM
Hi Ron,

When I phoned them yesterday they confirmed it would be with me within 7 days but could not confirm the exact date or details.

Did you order the kit? If so that will be your problem as the kit was never due to ship until November.

In terms of taking payment, that was supposed to be done on day of shipment.

Regards

Chris
No, body only.

Ron

G2EWS
5th October 2013, 12:31 PM
Hi Ron,

Hopefully it will turn up within the week like I have been told.

Not happy with them at all though.

Regards

Chris

Chevvyf1
5th October 2013, 12:35 PM
Hi Ron,

Hopefully it will turn up within the week like I have been told.

Not happy with them at all though.

Regards

Chris



Chris, I think you have every right to be very annoyed ! I would be and everyone reading this too

BUT I can say, it is FRIGHTENINGLY UTTERLY AWESOME :)

G2EWS
5th October 2013, 12:37 PM
Hi Chevvy,

Yes, I went to the event in London at the brewery a couple of weeks ago and had a play. I agree it is an awesome camera. Just shame I don't have it in my hands for the weekend!

Best regards

Chris

bredman
5th October 2013, 01:43 PM
Isn't a part of the problem the "spread betting" that is going on. A difficult beast for Olympus to tame. Some of the smaller retailers will lose out and occasionally there will be spare cameras with no ones name on them. Also i quite like the fact Olympus give their retailers an equal bite of the cherry, lets be honest they desperately need them on board as many camera outlets don't even stock their cameras.

Having said that, i would be a bit miffed if they took the money without offering any certainty as to when etc..

G2EWS
5th October 2013, 01:47 PM
Hi Pete,

You are right they need to look after their retailers. In fact to do that properly they shouldn't be selling direct!

But they did and under the premise that we would be getting the cameras first and it was to be the first week in October.

You have also got he biggest problem and that is they are not telling us what is going on. One of the OlympusUK, own facebook groups has said they are looking into it on Monday. We shall see what transpires.

Best regards

Chris

Chevvyf1
5th October 2013, 01:52 PM
Hi Pete,

You are right they need to look after their retailers. In fact to do that properly they shouldn't be selling direct! ...

...

Best regards

Chris

Many Dealers will not stock if a Retailer is selling Direct !

Essentially, Olympus offered "direct orders, first supply" A USP as you have stated Chris ... BUT Olympus STOPPED SRS and their USP (bags and batteries) UNFAIR CONTRACT

However, we have seen the emergence of the Car Sales go the same way ... once upon a time there were lots of little dealers stocking Harley Davidsons ... then in the 80's HD went SOLE BRAND ONLY and we saw the emergence of the SUPER HD Dealers :)

Same as Mercedes ... list goes on and on ... BUT WHO SUFFERS ?

Buyers and other Dealers :(

Xenon
5th October 2013, 01:57 PM
Hi Chris. They took the money from my card on the 30th Sept too but they confirmed on the phone yesterday that the camera has not been shipped yet and is now on back order. They said that they should be sending it in a few days. I, too, placed my order on 11th September so it is very galling to hear of all those people getting their cameras from other retailers.

I would be interested to hear if anyone has actually received their camera from the Olympus shop.

Ron

I was told yesterday by an Olympus Manager in the UK that there will be a further shipment in 2 weeks time, and my order is now a priority.

I'm not sure that our sentiments about being early placers of an order from their online shop means that much, and the fact that people can walk off the street into certain dealers and pick up an E-M1 is galling, as we have paid and not received the goods!

I am contacting Olympus to push this point across, and if/when I get an update, probably Monday (?) I'll let you know.

It's not a matter of impatience as I tried to impress on another thread yesterday...if we loyally order, and then have our credit cards debited on 30th September, we should expect better treatment from Olympus!

Chevvyf1
5th October 2013, 02:09 PM
I was told yesterday by an Olympus Manager in the UK that there will be a further shipment in 2 weeks time, and my order is now a priority.

I'm not sure that our sentiments about being early placers of an order from their online shop means that much, and the fact that people can walk off the street into certain dealers and pick up an E-M1 is galling, as we have paid and not received the goods!

I am contacting Olympus to push this point across, and if/when I get an update, probably Monday (?) I'll let you know.

It's not a matter of impatience as I tried to impress on another thread yesterday...if we loyally order, and then have our credit cards debited on 30th September, we should expect better treatment from Olympus!

Perhaps they shall refund your payment and GIFT the ONE to you all :) ... or at least send you something to recompense - maybe a bag and battery as SRS gave away and SOMETHING ELSE too :) :D

simonknee
5th October 2013, 02:11 PM
For a little balance here I am in the same boat but I am not disappointed. I'm excited :) :)

StephenL
5th October 2013, 02:47 PM
. BUT Olympus STOPPED SRS and their USP (bags and batteries) UNFAIR CONTRACT

(

No they didn't. They stopped them from ADVERTISING it.

George Dorn
5th October 2013, 02:48 PM
Olympus charging cards before having the goods in stock is bad.

Putting up a promotional website designed so poorly that punters are left wondering whether they have registered properly is poor (I wasn't sure it had worked until I logged in to the regular website to find that most of my registered kit had disappeared from the record).

Keeping direct sales customers in the dark is shabby.

However, and not wishing to play Devil's advocate for the sake of it, it seems that Olympus are giving their stockists a fair crack of the whip as regards the first supplies. Speaking as someone who wants to see a few specialist photography stores to remain on the high street, I find that a little refreshing.

Still waiting for my order of a body only to arrive.

jamsa
5th October 2013, 03:05 PM
The failings in communication from Olympus UK is a poor show to say the least. Taking money from accounts , cards etc. means under distant trading regulations that the goods must be delivered within 30 days of payment...I suspect that Olympus UK might be in breach of such regulations if they fail to deliver.
Perhaps making such efforts in marketing the camera meant taking their "eye off the ball" with regards to their customers and consumers at the buying end of the process, they have a lot to learn.
Olympus UK is no doubt a small team but I could name a few other companies of similar size who have got customer focus spot on!
Silence from them and confusion of deliveries etc needs to be sorted ASAP and I still think they should concentrate in getting the bodies out and then send the lenses later if that means folk have cameras sooner!!



You have also got he biggest problem and that is they are not telling us what is going on. One of the OlympusUK, own facebook groups has said they are looking into it on Monday. We shall see what transpires.

Best regards

Chris

Chevvyf1
5th October 2013, 03:20 PM
No they didn't. They stopped them from ADVERTISING it.

Ahhh! Thanks for that Stephen :)

Chevvyf1
5th October 2013, 03:24 PM
Ahhh! Thanks for that Stephen :)



Actually, Just as well we are all talking about :) for SRS sake !

Imagine, a big Exhibition at say, Olympia - where to get more notice/sales there are "marketing giveaways" and one supplier say NO YOUR NOT ALLOWED to advertise that ! :rolleyes:

I wonder how long SRS shall be Dealers ?

It is of worthy note, the number of HUGE NY camera stores who did not stock the ONE !:rolleyes:

Gwyver
5th October 2013, 03:35 PM
I expect this might cause some readers indigestion - apologies in advance.

Whilst I agree that debiting card holders' accounts (for the full amount) long in advance of delivery is unsatisfactory, in other respects I see little cause for anger.

When the EM-1 was announced, availability was stated to be:

Body only = mid Oct
12-40 Kit = End Oct.

Here we are 10 days ahead of mid October and deliveries are already underway. Seems good to me.

Given that the grip & adapter are a promo/loyalty offer which could involve sending the purchase info to a fulfilment organisation, I saw no commitment that these items would be shipped in the same consignment as the camera.

It is always the case that initial delivery volumes are limited, and perhaps these could make more purchasers' happy if folk only who only wanted one camera only placed one order at one supplier.

Some of us have ordered a 12-40 kit and understand that we will have to wait longer. C'est la vie. In the interim just keep taking pictures using the technology to hand.

G2EWS
5th October 2013, 03:53 PM
My order confirmation states shipment will be on the 25th Sept and take 2 - 5 business days! When I spoke to Olympus they said first week in October which seemed more realistic.

In my opinion Olympus should not be selling direct, that way it would be easy. But to sell direct and offer the best service for those who pre ordered, but then allow the dealers to get them first is wrong.

During the mid to late 60's the law in the UK changed as to regards taking payment. You cannot take money off someone unless you ship on receipt of the money. This came about due to the Saturday and Sunday magazines that had adverts selling such as trousers and shoes. These companies would wait until they had enough money then get the goods made. Unfortunately a lot of companies went out of business or just plain run away with the money, hence a change in the law. I first come across this when I tried to set up a company whilst in boarding school doing something similar. I received communication to tell me about the new law. Then I studied law in the 70's and came across it again.

But the big problem is the lack of communication!

Best regards

Chris

Grumpy Hec
5th October 2013, 04:25 PM
I was told yesterday by an Olympus Manager in the UK that there will be a further shipment in 2 weeks time, and my order is now a priority.

I'm not sure that our sentiments about being early placers of an order from their online shop means that much, and the fact that people can walk off the street into certain dealers and pick up an E-M1 is galling, as we have paid and not received the goods!

I am contacting Olympus to push this point across, and if/when I get an update, probably Monday (?) I'll let you know.

It's not a matter of impatience as I tried to impress on another thread yesterday...if we loyally order, and then have our credit cards debited on 30th September, we should expect better treatment from Olympus!

My card was debited on the day I ordered which was 11th Sept. No email, nothing. I spoke to them twice yesterday but zero action since then. Whilst I am not desperate over 3 weeks advance payment with no contact until I chased is very poor customer service.

I have been saving for this camera for months in the hope that it would be the one for me. So to have this shoddy service is very disappointing as I decided to stay loyal to Olympus despite becoming sorely tempted to invest in Nikon.

To hear that people are walking off the street and buying given my pre-order on 11th Sept is more than a little irksome. In theory I will get the grip and adapter at the same time which is essential as I am 43 (12-60 & 50-200 both SWD). That is largely why I order from Olympus direct. If the adapter does not arrive with it then grumpy will not be an adequate description.

I shall be chasing again Monday but do wonder why Olympus have not seen the light and got people in over the weekend to go some way to dealing with this shoddy situation.

an increasing grumpy

Grumpy Hec

trailer
5th October 2013, 05:23 PM
Not that it's any consolation but compared to the BlackMagic Pocket Cinema Camera things aren't that bad. I put a £100 deposit down in April at one of the larger retailers in the UK and am still waiting for a camera to turn up. Meanwhile folk are turning up at smaller dealers, who have no large pre-order queues, walking in and taking one home.

Grumpy Hec
5th October 2013, 05:35 PM
I expect this might cause some readers indigestion - apologies in advance.

Whilst I agree that debiting card holders' accounts (for the full amount) long in advance of delivery is unsatisfactory, in other respects I see little cause for anger.

When the EM-1 was announced, availability was stated to be:

Body only = mid Oct
12-40 Kit = End Oct.

Here we are 10 days ahead of mid October and deliveries are already underway. Seems good to me.

Given that the grip & adapter are a promo/loyalty offer which could involve sending the purchase info to a fulfilment organisation, I saw no commitment that these items would be shipped in the same consignment as the camera.

It is always the case that initial delivery volumes are limited, and perhaps these could make more purchasers' happy if folk only who only wanted one camera only placed one order at one supplier.

Some of us have ordered a 12-40 kit and understand that we will have to wait longer. C'est la vie. In the interim just keep taking pictures using the technology to hand.

Whilst in one sense you are correct the fact that they have shipped early to dealers should surely mean that those who pre-orderd the day after announcement and in my case at least actually paid, to be clear Olympus had my money on the 11th Sept not 30th Sept, should get their body only orders at the same time. As of yesterday they had not even shipped and we hear that people are able to walk of the street and buy.

I draw a parallel to video games. If you pre-order you typically get the game in the post on the day it goes on sale in retailers. Indeed in some case the day before.

I see no difference at all.

To compound the issue by a total failure to communicate and then when chased to make promises, as I received yesterday that it would be shipped by the end of the day, and not to honour those is poor customer service in my book.

I say this as someone whose business is support of IT products for major companies in telecomms and the mantra is simple; communicate, ideally proactively, and keep any promises you make. If you can't do something do not say you can. Nothing upsets a customer more.

In this case I am that upset customer and the issue, rightly or wrongly, has become something of a matter of principle to me as much as actually getting my order.

Hec

jamsa
5th October 2013, 05:36 PM
My card was debited on the day I ordered which was 11th Sept. No email, nothing. I spoke to them twice yesterday but zero action since then. Whilst I am not desperate over 3 weeks advance payment with no contact until I chased is very poor customer service.

I have been saving for this camera for months in the hope that it would be the one for me. So to have this shoddy service is very disappointing as I decided to stay loyal to Olympus despite becoming sorely tempted to invest in Nikon.

To hear that people are walking off the street and buying given my pre-order on 11th Sept is more than a little irksome. In theory I will get the grip and adapter at the same time which is essential as I am 43 (12-60 & 50-200 both SWD). That is largely why I order from Olympus direct. If the adapter does not arrive with it then grumpy will not be an adequate description.

I shall be chasing again Monday but do wonder why Olympus have not seen the light and got people in over the weekend to go some way to dealing with this shoddy situation.

an increasing grumpy

Grumpy Hec

I think you are spot on with your comments and rightfully so ...

Xenon
5th October 2013, 05:38 PM
My card was debited on the day I ordered which was 11th Sept. No email, nothing. I spoke to them twice yesterday but zero action since then. Whilst I am not desperate over 3 weeks advance payment with no contact until I chased is very poor customer service.

I have been saving for this camera for months in the hope that it would be the one for me. So to have this shoddy service is very disappointing as I decided to stay loyal to Olympus despite becoming sorely tempted to invest in Nikon.

To hear that people are walking off the street and buying given my pre-order on 11th Sept is more than a little irksome. In theory I will get the grip and adapter at the same time which is essential as I am 43 (12-60 & 50-200 both SWD). That is largely why I order from Olympus direct. If the adapter does not arrive with it then grumpy will not be an adequate description.

I shall be chasing again Monday but do wonder why Olympus have not seen the light and got people in over the weekend to go some way to dealing with this shoddy situation.

an increasing grumpy

Grumpy Hec

Totally agree! :)

Chevvyf1
5th October 2013, 06:11 PM
...

I draw a parallel to video games. If you pre-order you typically get the game in the post on the day it goes on sale in retailers. Indeed in some case the day before.

I see no difference at all.

To compound the issue by a total failure to communicate and then when chased to make promises, as I received yesterday that it would be shipped by the end of the day, and not to honour those is poor customer service in my book.

I say this as someone whose business is support of IT products for major companies in telecomms and the mantra is simple; communicate, ideally proactively, and keep any promises you make. If you can't do something do not say you can. Nothing upsets a customer more.

In this case I am that upset customer and the issue, rightly or wrongly, has become something of a matter of principle to me as much as actually getting my order.

Hec

Hec You are ABSOLUTELY DEAD ON RIGHT ! - we have even had a small business BOSS deliver to our HOUSE after 6pm :eek:

Olympus may be "small" in cameras - but its a VERY LARGE International - multi product business ! it needs to get it act together !

I have seen so many "apologies " here its almost a habit :(

After all, it just takes ONE Office Junior to Checklist all stages from receipt in UK - to dispatch to Dealers - and - Direct distribution to Customers - checking little things like Labels printed, clear plastic "envelopes and order prints" read to stick on :)

Bruce Clarke
5th October 2013, 06:16 PM
I ordered from the Oly Shop, but not till 3 October, so I don't expect to get mine for a while. I went through them as I was late ordering, and it removes the need to post the form to Germany for the goodies. They charged my card the next day. I had major grief getting Lloyds to unblock my card, mainly I suspect as the shop is based in Belgium. It is not run by Oly UK, but Supplies Distributors SA, so it may not be subject to the UK distance selling regulations, I'm not sure. Certainly the site feedback and functionality is poor.

Mark Thackara stated in another thread that the Oly Shop is treated like another dealer as far as stock allocation goes, which is fair in some ways, except of course, it is serving the whole of Europe. One would hope they take this into account, but it is good to see them supporting dealers.

Bruce

Grumpy Hec
6th October 2013, 06:02 AM
Mark Thackara stated in another thread that the Oly Shop is treated like another dealer as far as stock allocation goes, which is fair in some ways, except of course, it is serving the whole of Europe. One would hope they take this into account, but it is good to see them supporting dealers.

Bruce

Which emphasizes the point i have made previously that when the camera was shipped to dealers it should have been shipped to pre-orders at the same time.

I'm really pleased that dealers are being looked after but if Mark Thackara states the the Olympus shop is another dealer as far as Olympus is concerned why the different timescales?

Hec

David Morison
6th October 2013, 07:17 AM
Also Olympus told SRS to cease their web special offers :) as it was UNFAIR to other suppliers ... WOT :( thats called a USP in marketing & Sales Unique Selling Point (used to gain a lions share of sales) after all Olympus got a massive order for the delicious rucksacks and extra batteries ... then said "you cannot give them away"


I wondered what had happened to the offer from SRS. I ordered when it was on their website but as it disappeared almost immediately I was beginning to think I had imagined it. Fortunately the rucsac and battery arrived with the camera. Not sure how much I need the rucsac but the battery is a useful gift. When I ordered the E-M5 I did so from SRS but the free grip came from Olympus UK, despite doing everything right and one of the first to order I still didn't get the grip for a couple of months, so I'm not expecting miracles this time round!

David

benvendetta
6th October 2013, 07:45 AM
Although I have registered for the mmf3 and the grip, where is it best to order from, in the light of the above posts, Olympus direct or a dealer?? :confused:

Chevvyf1
6th October 2013, 07:55 AM
Although I have registered for the mmf3 and the grip, where is it best to order from, in the light of the above posts, Olympus direct or a dealer?? :confused:

I was at Pottery when my One arrived, but Nick took out the order, photocopied it and put it in the envelope I left (addressed and stamped fully) to Germany ... and posted it, for the 4pm collection !

So I shall let you know when the ONE GOODIES arrive :)

G2EWS
6th October 2013, 07:57 AM
Although I have registered for the mmf3 and the grip, where is it best to order from, in the light of the above posts, Olympus direct or a dealer?? :confused:

Seems like various LCE have been getting stock spare more than any other dealer, so I would contact your nearest branch.

Best regards

Chris

Chevvyf1
6th October 2013, 08:02 AM
Which emphasizes the point i have made previously that when the camera was shipped to dealers it should have been shipped to pre-orders at the same time.

I'm really pleased that dealers are being looked after but if Mark Thackara states the the Olympus shop is another dealer as far as Olympus is concerned why the different timescales?

Hec


I have no idea how many cameras SRS or Park received from Oly and others on the day of delivery (maybe there is one "camera distribution warehouse???" Logistics work well today :) Because I got 3 emails of pre orders within hours on the SAMEDAY. I accepted one from SRS and one from PARK (for Nick) and offered ONE on the Forum and a member took that one.

SRS arrived on Friday 3.pm and Park 6pm Friday ! (lucky as thats gone in the loft for Christmas :cool:)

BUT I did hear from Devon @ SRS that "we have been unpacking stock and packing and boxing orders and labelling for days ... to get them out ASAP"

Just maybe, as Olympus UK do not have the staff to send COMMUNCIATIONS, they did/do not have the staff to manage distribution ???

ps Olympus UK must use an Agency to take orders in and, take cash form Credit Cards ! :rolleyes: :rolleyes: :rolleyes: who were not available for Order Dispatch :rolleyes:

Hec, there must be some GREAT compensation on the way for the frustration Oly UK Customers - for OLY Direct to look good and get anymore orders :eek:

banjukes
6th October 2013, 08:02 AM
Feeling very disappointed with Olympus.

When the E-M1 was launched and as soon as it was available on the web shop I bought it. This was without seeing or handling it. I totally trusted Olympus that this would be a good improvement over the E-M5. Those of us who pre ordered via the Olympus web site where told we would be the first to get them and within the first week of October.

So why have the dealers received their shipments and people who have only just ordered them already got their cameras and those of us who 'trusted' Olympus don't have ours?

The additional insult of not even receiving an email of when it will arrive, nor via which courier or having a tracking number seems very poor service in my book. I go onto 'my account' on the Olympus site and all it says is I have ordered the camera. No update or additional information.

As to the customer service this seems incredibly poorly run. I received an email with my code to get the free battery grip after I placed my order. So I sent an email on the 11th Sept using the Olympus web site asking what I should do. To date no one has bothered to contact me! A telephone call a couple of days ago confirmed that they have no record of that email. So why have a web based emailing system if it doesn't work?

The final insult! I have just heard that LCE in Southampton have them in stock and someone has just walked off the street and bought one. No pre-ordering, just picked it up there and then!

So where does loyalty get you with Olympus? I'm afraid absolutely nowhere.

With such a great range of cameras all you need do now is treat your customers like you really do care for them.

I have to say that I would also be outraged if this happened to me. My more experienced friends have tolm me thas the Olympus helpline etc is and has always been poor. In saying that I hope you don't change your loyalty from Olympus because of this. By all accounts you are soon to be the proud owner of an absolutly super camera that I myself can only dream of. It will be worth the wait.

G2EWS
6th October 2013, 08:14 AM
Hi Banjukes,

Having spent £40k on Nikon gear a few years ago, this has and still is a big move for me. I won't be changing my mind in a hurry, but will most certainly be taking the problem up with Olympus who really need to get their act together if they want the loyalty that the main rivals have achieved.

Best regards

Chris

banjukes
6th October 2013, 08:32 AM
I agree 100%. This whole release has been a disaster from and for Olympus. Not a good plan to ruffle peoples feathers considering their investments over the years and into the future. As you say other top brands are streets ahead on the customer service side of things. I can see it definately takes the good out of it all for you. Good luck with the new camera when itdoes come and I hope Olympus find some way to make ammends for all dissapointed customers.

Zuiko
6th October 2013, 09:05 AM
Plenty of lessons to be learned and issues to address for sure, but I'd rather see the supply chain creaking and buckling under the weight of unprecidented demand than Olympus have a warehouse full of unwanted products.

I do sympathize with all who are experiencing the uncertainty, frustration and annoyance of the current situation, but take comfort in the thought that you will be getting yours long before I get mine! I'm sure that, in retrospect, the wait will be worth it. *chr

Bruce Clarke
6th October 2013, 10:36 AM
Although I have registered for the mmf3 and the grip, where is it best to order from, in the light of the above posts, Olympus direct or a dealer?? :confused:

No idea Dave. I thought the Oly shop, as you don't then need to post the form to Germany, but if the dealers are getting stock and not the shop for now, posting the invoice to Germany will probably be quicker! It's all a bit of a mess, and the threat of limited goodies was a mistake. If some don't get them having registered in time, there will be justifiable anger.

Oly UK are only peripherally involved with the Oly shop orders, as the order is with Oly Europe, and I assume will be shipped from there, not the UK.

Bruce

George Dorn
6th October 2013, 10:48 AM
Has anyone received a body only, as opposed to the 12-50 kit? The only ones that appear to be in stock are the 12-50s.

G2EWS
6th October 2013, 10:57 AM
Hi George,

Lots of people have picked up bodies in the UK from dealers, but none so far appear to have arrived by post if ordered off the Olympus web site.

Regards

Chris

timd1230
6th October 2013, 02:56 PM
When I collected mine there was one body - l and several kits ( 4 or 5) think there were a lot less preorders for 12-50 kits

jamsa
6th October 2013, 03:00 PM
I agree 100%. This whole release has been a disaster from and for Olympus. Not a good plan to ruffle peoples feathers considering their investments over the years and into the future. As you say other top brands are streets ahead on the customer service side of things. I can see it definately takes the good out of it all for you. Good luck with the new camera when itdoes come and I hope Olympus find some way to make ammends for all dissapointed customers.

My loyalty has gone back many years but this debacle was created with Olympus at source and I wont forget it.
If the E-M1 was not ready then it should not have been launched when it was. But to send reps out to demonstrate the camera with a presentation on a laptop and being told of expected delivery dates whilst no mentioning of possible out of stocks, was opening the door to disappoint customers. The biggest issue though is the taking of money from customers direct or via retailers without actually being able to meet demand within a reasonable time is not good.

timd1230
6th October 2013, 05:36 PM
I am not sure the mail order / sales are actually handled by olympus uk - have heard in the past they are handled from europe.

benvendetta
6th October 2013, 05:50 PM
Yeah, the taking of money immediately stinks in my book. I was considering ordering from oly but may well order it from where I saw the demo ay LCE in bristol.

StephenL
6th October 2013, 06:23 PM
I considered ordering direct from Oly in the belief that they would ship before the shops, but I have no immediate need for the extras, and I strongly believe in buying local where possible, so have gone with SRS. Hopefully will get it this week. Haven't paid a penny yet, but would have happily left a deposit, if only to discourage "spread betters".

daved
6th October 2013, 08:40 PM
I too ordered direct mainly to save the hassle of sending off the invoice and another inderminate wait. Beforehand, I asked Oly UK some technical questions and also challenged them on several fronts: 1) The orderng process was confusing; 2) no guarantee of accessories (grip & adapter); 3) why do different countries have different offers; and 4) when will my card be charged.
They answered the technical questions ok. The answer to 3 was a rather lame "offers are arranged by individual countries". For a global release I'm not convinced that's a swell idea and I told them so. 1, 2 and 4 they ignored and, surprise, surprise, my card was charged a week ago with no confirmation about when the E-M1 will be despatched or delivered.
I left a request at http://whatconsumer.co.uk/mail-order-goods-and-distance-selling/#axzz2gspozIqx to see if we are correct about the distance selling regulations.
Incidentally, I also had to fight tooth & nail to get LLoyds bank to approve the funds. Their reaction was totally OTT.

Grumpy Hec
7th October 2013, 06:56 AM
Just double checked on my order confirmation to make sure I wasn't missing something. Based on the dates given in the email the order should have been dispatched on the 25th Sept and I should have received it on 2nd Oct at the latest.

These date seem to reconcile with shipping to dealers etc. which only serves to reinforce the points I have made elsewhere in the this thread and others.

I shall phone the Olympus shop again later today but sadly I have no real expectation of getting information which is any more definitive than I received on Friday even though the people I will speak to will undoubtedly be friendly.

Heh Hoh

Hec

daved
7th October 2013, 07:11 AM
Ha! You have an email? Can you pass it around so we can share it?

jamsa
7th October 2013, 07:16 AM
Looks like an ordering system in dissaray......

G2EWS
7th October 2013, 07:52 AM
The email that Hec is referring to, is, I am sure the order confirmation one.

This is the same as mine, with the same dates for delivery.

I was reading the mu-43 forum this morning which seems to be mainly US folks. It appears that Olympus in the USA did indeed get deliveries to those who pre ordered first! Shame the UK/European operation cannot be as keen to look after the loyal customers!

Oh well, we shall see what the OlympusUK facebook page who appear to be run by Olympus come back with from their investigations today:

https://www.facebook.com/OlympusUK?hc_location=stream

Best regards

Chris

G2EWS
7th October 2013, 07:53 AM
Looks like an ordering system in dissaray......

Definitely 100% correct for UK/Europe!

Chris

G2EWS
7th October 2013, 07:56 AM
Ha ha!

Silly me!

Just realised that OlympusUK is indeed run by Olympus and our very own Mark Thackara who is indeed investigating.

Many thanks Mark.

Best regards

Chris

daved
7th October 2013, 08:02 AM
G2EWS, I didn't get an confirmation email, just the vouchers for the grip and adapter. Just now I tried to look at my Olympus shop account but the site is being maintained - a frequent occurence from my experience.

Grumpy Hec
7th October 2013, 08:06 AM
The email that Hec is referring to, is, I am sure the order confirmation one.



Indeed it is

The relevant bits are below. Email dated 11th Sept.

" Delivery times
The product will be available again in 14 days. We seek to deliver it within 2-5 business days afterwards. If we anticipate a delay in delivering the product to you, we will notify you by email of the estimated delivery date (s). We will give you the option to continue with your order or request a full refund. "

Let's see what today brings

Hec

G2EWS
7th October 2013, 08:09 AM
Hi Dave,

You should of seen an 'order confirmation on the online shop as attached. I always screen shot using 'Skitch' and save to Evernote.

You should have also received an email with confirmation and showing information on delivery.

Best regards

Chris

Grumpy Hec
7th October 2013, 08:16 AM
T
I was reading the mu-43 forum this morning which seems to be mainly US folks. It appears that Olympus in the USA did indeed get deliveries to those who pre ordered first! Shame the UK/European operation cannot be as keen to look after the loyal customers!

Best regards

Chris

That is as it should be and the point I have made elsewhere on this illustrious forum.

Olympus UK have messed up here and it will be instructive to see how they respond today.

I would hope to see some positive action, that is of course urgent dispatch including grip and adapter, and positive communications.

Hec

daved
7th October 2013, 08:27 AM
Hi G2EWS,
Thanks for the tip. I'll follow that up today, if I get chance. Really, I know Olympus UK have such poor customer service ethic that I wasn't at all surprised not to get an email. Normally I follow your advice to the letter but in this case it simply didn't register with me. Expectations!

simonknee
7th October 2013, 10:52 AM
Hi all,

Spoke to the EU shop and it hadn't been shipped. They are now "no stock".

When I explained the situation they put me through to the UK. I was a bit slow on the uptake whilst on the phone but I realise it was Mark (that organised the e-group day) that I was talking to. He is fully aware of the problem of payment taken but no shipping (I would not be surprised that perhaps all the UK online orders are in this state). The official line seems to be that they were waiting for the HLD-7 and MMF-3 (which is fair enough and one of the reasons I went online) to arrive before shipping. But I think he knows this is a bit of a palm-off due to the fact of payment/shipping issue.

Mark says he has a list of all the people that he is aware of that are in this position. He plans to update people himself with information as he gets it.

I have trust that this will all get sorted out and I am sure that Mark is "on our side" in this. Whilst it is easy to get very frustrated with this kind of thing it is better if we are firm but polite (especially since some of us should not forget that we got what could be considered "a very good" deal, didn't we?).

Hang tight :)

Simon

G2EWS
7th October 2013, 10:57 AM
Hi Simon,

I agree that Mark appears to be doing the best for us and it is very important to be polite.

I did not get my code for the free battery grip to them when I ordered, so it is not holding my order up!

Best regards

Chris

Grumpy Hec
7th October 2013, 11:02 AM
Hi all,

Spoke to the EU shop and it hadn't been shipped. They are now "no stock".

When I explained the situation they put me through to the UK. I was a bit slow on the uptake whilst on the phone but I realise it was Mark (that organised the e-group day) that I was talking to. He is fully aware of the problem of payment taken but no shipping (I would not be surprised that perhaps all the UK online orders are in this state). The official line seems to be that they were waiting for the HLD-7 and MMF-3, which is fair enough and one of the reasons I went online, to arrive before shipping. But I think he knows this is a bit of a palm-off due to the fact of payment/shipping issue.

Mark says he has a list of all the people that he is aware of that are in this position. He plans to update people himself with information as he gets it.

I have trust that this will all get sorted out and I am sure that Mark is "on our side" in this. Whilst it is easy to get very frustrated with this kind of thing it is better if we are firm but polite (especially since some of us should not forget that we got what could be considered "a very good" deal, didn't we?).

Hang tight :)

Simon

Thanks for this update. Work has prevented me from chasing so far today. I'll now wait for the contact from Mark.

I very much agree with the polite comment. That does work both ways of course and should include communication as they have my, and I'm assuming many other peoples, money.

Deep breath, count to ten etc. :)

Hec

G2EWS
7th October 2013, 11:37 AM
Received an email from Olympus to say that my camera has not been shipped and is on 'back order' with deliveries to them expected mid October!

I have made it very clear that this is 'not' the case and needs to be dealt with straight away.

Not a happy chappy at the moment!

Best regards

Chris

TonyR
7th October 2013, 12:07 PM
Has anybody from the UK received an E-M1 from the Olympus store yet?

mcwill
7th October 2013, 12:15 PM
Has anybody from the UK received an E-M1 from the Olympus store yet?

I doubt it very much based upon a response I had from the Olympus shop this morning...

"Your order has not been shipped yet. We expect to start shipping the first orders during next week."

bilbo
7th October 2013, 12:17 PM
I doubt it very much based upon a response I had from the Olympus shop this morning...

"Your order has not been shipped yet. We expect to start shipping the first orders during next week."Yes - I ordered on 11th September and they've told me 'the middle of October'

glynnbach
7th October 2013, 12:17 PM
I phoned them this morning to see if they could let me know when to expect delivery.
I couldn't get a firm date, only a with luck it will ship this week. He did tell me that there were 150 odd orders for the body and 200 and something orders for the grip so I am hoping their next shipment is a big one.

hotbath1962
7th October 2013, 12:54 PM
That's not really a huge amount of orders is it, given its the whole of Europe.?

I have ordered 12-40 kit to get the freebies on the one order. However I was very surprised to see my credit card billed when delivery won't be till November.

The Saint
7th October 2013, 01:06 PM
What are the chance of SDSA going into administration (something to always to consider in these times)?

I'm not sure if it is common practice in the Europe to take the full amount well in advance of shipping the goods. But makes you think that if they haven't got the product and didn't drawdown the payment when the order was placed (suggesting a standard policy to take money as soon as possible), why did they decide to do it on the 30th Sept / 1st Oct for most people? To help their cashflow?

From what I can see SDSA are a subsidary of PFSweb Inc and have no links with Olympus. The contract for the purchase of the camera is with SDSA so we would have no recourse back to Olympus either should they default.

I know it is unlikely that anything would happen and obviously Mark is doing all he can in the background, but I look forward to getting some correspondence from OlympusShop to what's actually happening.

Simon

bilbo
7th October 2013, 01:14 PM
What are the chance of SDSA going into administration (something to always to consider in these times)?

I'm not sure if it is common practice in the Europe to take the full amount well in advance of shipping the goods. But makes you think that if they haven't got the product and didn't drawdown the payment when the order was placed (suggesting a standard policy to take money as soon as possible), why did they decide to do it on the 30th Sept / 1st Oct for most people? To help their cashflow?

From what I can see SDSA are a subsidary of PFSweb Inc and have no links with Olympus. The contract for the purchase of the camera is with SDSA so we would have no recourse back to Olympus either should they default.

I know it is unlikely that anything would happen and obviously Mark is doing all he can in the background, but I look forward to getting some correspondence from OlympusShop to what's actually happening.

SimonYou are protected by Section 75 of the Consumer Credit Act 1974. If the supplier goes bust you can get your money back from the credit card company. I assume you used a credit card (NOT a debit card!) right?

The Saint
7th October 2013, 01:32 PM
You are protected by Section 75 of the Consumer Credit Act 1974. If the supplier goes bust you can get your money back from the credit card company. I assume you used a credit card (NOT a debit card!) right?

Brian, was more a question of why have they done what they have done than eventually getting the money back.

Simon

Grumpy Hec
7th October 2013, 01:41 PM
Latest I have is an email just now in response to mine.

Summary

> previous information, in my phone calls on Friday, on shipment was incorrect
> delay due to special offer - i.e. hld-7 and probably mmf-3 and high demand
> shipping to start next week

On that basis it could be anything from 10 days onward before delivery.

In my case that is going to be something in the order of 5 -6 weeks, or even worse, after I placed and paid for my order on the 11th Sept. This is the first actual email I have got and then only after I chased again.

All in all very shabby but I sense there is nothing more I can do.

I have even started to have thoughts about cancelling, selling all my Olympus stuff and moving to a company who actually value their customers. That would probably be Nikon and possibly Nikon 7100.

I'll sleep on it before taking such drastic action.


Hec

TonyR
7th October 2013, 01:46 PM
I've just had this emal from the Olympus shop:

"Dear friends of Olympus,

you will be happy to know that the first quantities of the new Olympus OM-D will become available beginning of next week. This means that we will ship out the first E-M1 bodies as well as the E-M1 1250mm kit. The 12-40mm kit will become available in November. All items will be shipped to you via express.
Unfortunately, quantities are highly limited at the moment and were immediately sold out due to high demand. Thus we won`t be able to fulfill all pre-order requests right at the sales start. We are now working hard to get as many quantities as possible during the next 3 weeks and we will notify you personally upon their availability.

Please be assured that we will try to meet your expectations as best as possible and that we will treat your pre-order with priority before any other orders."

It looks like I won't get my 12-40 kit until some time in November or later. I suppose at least this means that I can cancel if the reviews turn out to be bad. I'm particularly interested in accurate C-AF.

jamsa
7th October 2013, 02:00 PM
I still don't see a problem in them shipping the body only and then sending the 12-40 lens later on...crazy!

The 12-40 kit will cost me £1949... I too wonder if I cancel and look to switch to Nikon or Canon what could I get for the money...I can also sell my new 75-300Mk2 ...
I might well do this and tonight will look to see what is out there for that sort of money...
then decide!

Shaw
7th October 2013, 02:09 PM
I've just had this emal from the Olympus shop:

"Dear friends of Olympus,

you will be happy to know that the first quantities of the new Olympus OM-D will become available beginning of next week. This means that we will ship out the first E-M1 bodies as well as the E-M1 1250mm kit. The 12-40mm kit will become available in November. All items will be shipped to you via express.
Unfortunately, quantities are highly limited at the moment and were immediately sold out due to high demand. Thus we won`t be able to fulfill all pre-order requests right at the sales start. We are now working hard to get as many quantities as possible during the next 3 weeks and we will notify you personally upon their availability.

Please be assured that we will try to meet your expectations as best as possible and that we will treat your pre-order with priority before any other orders."

It looks like I won't get my 12-40 kit until some time in November or later. I suppose at least this means that I can cancel if the reviews turn out to be bad. I'm particularly interested in accurate C-AF.


I've just had the same email.

Xenon
7th October 2013, 02:34 PM
I've just had this emal from the Olympus shop:

...... I'm particularly interested in accurate C-AF.


As am I!
I've been told by a friend who has now lost the link (!) that Mr. Terada of Olympus said in an interview that Olympus are aiming to catch up with prosumer DSLRs over the next two years, suggesting that we are still looking at C-AF that is still behind the likes of the Nikon D7100 and Canon 70D.
How much, and how usable it actually is seems unclear, and depends on whose opinion you believe.

I'm still trying to find some definitive reports that clarify this either way.

Xenon
7th October 2013, 02:36 PM
As am I!
I've been told by a friend who has now lost the link (!) that Mr. Terada of Olympus said in an interview that Olympus are aiming to catch up with prosumer DSLRs over the next two years, suggesting that we are still looking at C-AF that is still behind the likes of the Nikon D7100 and Canon 70D.
How much, and how usable it actually is seems unclear, and depends on whose opinion you believe.

I'm still trying to find some definitive reports that clarify this either way.


And here it is!

http://www.dpreview.com/forums/thread/3556027#forum-post-52282305

The relevant comment is further down the page, and is a translation from a German site:-

http://www.dpreview.com/forums/thread/3556027#forum-post-52282305

"- Olympus expects to even better match the AF-C quality of Prosumer DSLR in about 2 years. They do not plan to compete with big time sports and actions cameras."

Interesting!

Chevvyf1
7th October 2013, 03:07 PM
I am so very sorry to hear this !

I will not get my 12-40 lens until 1st week November EARLIEST - just heard there is ANOTHER delay with this lens :)

simonknee
7th October 2013, 03:26 PM
I've just had this emal from the Olympus shop:

"Dear friends of Olympus,

you will be happy to know that the first quantities of the new Olympus OM-D will become available beginning of next week. This means that we will ship out the first E-M1 bodies as well as the E-M1 1250mm kit. The 12-40mm kit will become available in November. All items will be shipped to you via express......


Same email received here too. This is actually the very first email at all to come from the online shop (other than the freebie registration). So perhaps they are belatedly realising that a bit more communication would be appreciated :)

Still excited :):) Yes really! This is most likely going to be my camera for the next 4 years so I can survive a few more weeks.

Simon

Zuiko
7th October 2013, 03:35 PM
What a badly worded email, considering it relates to a business transaction and will be going to some customers who have already made a complaint. :eek:

Olybirder
7th October 2013, 03:46 PM
This is an absolute nightmare.

I received an email from the Olympus representative that I spoke to the other day. He was trying to see if it was possible for me to re-order the camera but still retain my place in the queue without starting all over again. Here is the wording of the email:

Dear Mr ***,

Please make a new order asap (e.g. today) and send me your new order number. I will arrange that your new order will be handled as you original one.

Kind regards,
Jaroslav Zika

For the Olympus online shop team.

That is very good, apart from the fact that they have already taken payment for the original order, so I would have two transactions on my credit card.

I decided to bite the bullet and place a second order. Everything went ok until the end when the order was declined by my credit card company. I suspect this is because, as expected, it takes me over my agreed credit card limit.

I then spent about 45 minutes trying to increase my credit card limit from £2000 to £3000 but they won't do it as I don't earn enough.

As far as I can see the only way round this is to cancel the original order and get a refund before I can place the order again. I am not even sure how you cancel an order when they have taken payment. This is obviously going to be a lengthy procedure.

I have emailed Jaroslav to see if he has any suggestions.

I do not even want the bl**dy camera now. I am fed up with the whole thing and sick of Olympus. :mad:

Ron

Chevvyf1
7th October 2013, 03:51 PM
What a badly worded email, considering it relates to a business transaction and will be going to some customers who have already made a complaint. :eek:

Isn't it just ! Proves that Management are well out of touch :(

BBC News Breakfast is on about "Poor Customer Service" from big and small companies ... but no point mention this debacle ... as there is no service :eek: :rolleyes::rolleyes: :rolleyes:

G2EWS
7th October 2013, 04:08 PM
Yes, I have the same email and have responded by saying it just does not ring true!

As someone who ordered as soon as the camera became available on the website I should have received my camera on the 26th Sept like the dealers.

I really believe they have made a mistake and as explained to them, this has left a bitter taste. I wouldn't consider cancelling my order as I know the camera to be a great bit of kit and I am soon to come out of Nikon ownership if it is good enough. But I know that it won't be quite the excitement for me when the camera eventually arrives, which is a real shame.

Hopefully the actual ownership will bring that excitement back. But I for one will not trust Olympus again after this very sorry story. Having been to the Circus event and the London event at The Loading Bay I am aware of just how much money Olympus have poured into this range of cameras. I wonder if they may have spent the money more wisely by making sure their customers where not only looked after but had clear and concise communication?

Whilst those of us who pre ordered may not have been happy, imagine if we had been told that the dealers would receive their stock before we received our pre orders? It would have given us the chance to phone up a local dealer and ask if we could have one of the early cameras. How much more honest would that have been? For those who had to continue buying via the Olympus web site at least they would have known the situation. Couple this with a couple of 'mass' emails to explain what was happening and we would not have had anything to complain about.

Best regards

Chris

jamsa
7th October 2013, 04:11 PM
Dear Olympus..." just give me an E-M1 body now and we can sort lenses out later!"

OR

Send out the E-M1 bodies and I can get on with 4/3rd lenses and the MMF3....

Olybirder
7th October 2013, 04:34 PM
As it stands at the moment it seems that I should be receiving the camera body in a week or two like everybody else but I won't get the grip and adapter with it. I assume that my options are (a) see if I can send off a copy of the receipt, like retail shop purchasers have to do, and hope that Olympus will accept this method or (b) send the camera straight back and wait for a refund. Then I can decide what I want to do. Either way, it will be a lengthy process.

Ron

The Saint
7th October 2013, 04:50 PM
As it stands at the moment it seems that I should be receiving the camera body in a week or two like everybody else but I won't get the grip and adapter with it. I assume that my options are (a) see if I can send off a copy of the receipt, like retail shop purchasers have to do, and hope that Olympus will accept this method or (b) send the camera straight back and wait for a refund. Then I can decide what I want to do. Either way, it will be a lengthy process.

Ron

Ron

Would suggest you have a word with Ian, I'm sure with his contacts in Olympus he can help resolve this without you have to send the camera back and re-ordering.

Simon

Olybirder
7th October 2013, 04:53 PM
Ron

Would suggest you have a word with Ian, I'm sure with his contacts in Olympus he can help resolve this without you have to send the camera back and re-ordering.

Simon
Thanks but, to be honest, if I do send the camera back I probably won't re-order. I will just concentrate of getting my money back. Enough is enough.

Ron

The Saint
7th October 2013, 04:54 PM
I've just had this emal from the Olympus shop:

"Dear friends of Olympus,

you will be happy to know that the first quantities of the new Olympus OM-D will become available beginning of next week. This means that we will ship out the first E-M1 bodies as well as the E-M1 1250mm kit. The 12-40mm kit will become available in November. All items will be shipped to you via express.
Unfortunately, quantities are highly limited at the moment and were immediately sold out due to high demand. Thus we won`t be able to fulfill all pre-order requests right at the sales start. We are now working hard to get as many quantities as possible during the next 3 weeks and we will notify you personally upon their availability.

Please be assured that we will try to meet your expectations as best as possible and that we will treat your pre-order with priority before any other orders."

It looks like I won't get my 12-40 kit until some time in November or later. I suppose at least this means that I can cancel if the reviews turn out to be bad. I'm particularly interested in accurate C-AF.



Well at least you have had some communication! I've not received this email or a response to my email of Friday to Olympus shop asking why they had debited my account and not confirmed the delivery date.

Simon

Melaka
7th October 2013, 04:56 PM
Most members of this forum are loyal, long term Olympus owners and this is no way to treat us. However most of us would be mollified if we found a free battery included in the package.

Mark, Ian - can you suggest that please?

G2EWS
7th October 2013, 04:57 PM
As it stands at the moment it seems that I should be receiving the camera body in a week or two like everybody else but I won't get the grip and adapter with it. I assume that my options are (a) see if I can send off a copy of the receipt, like retail shop purchasers have to do, and hope that Olympus will accept this method or (b) send the camera straight back and wait for a refund. Then I can decide what I want to do. Either way, it will be a lengthy process.

Ron

Hi Ron,

You send the receipt and the code they gave you from when you registered on the Olympus website to:

Marktdienste Haberbeck GmbH | “Olympus HLD-7 Battery Grip” | Industriestrasse 17 | DE-32791 Lage | Germany |
by 18 November 2013. |

To get the grip and the adapter if you have an 'E' series camera and have registered it.

Best regards

Chris

Melaka
7th October 2013, 05:05 PM
I have just received an email from Olympus of which this is part. At least it explains what is going on.

"Usually we only charge the credit cards when the products are actually shipped out. Until that, the money is only "reserved/blocked".
As per credit card institute settings the total amount is reserved for a max. of up to 28 days. As it was clear end of september, that we were not 100% sure to be able to send out the goods within this time frame we charged the money to keep the order. Otherwise it would have been cancelled automatically and you would have had to place the order again which is much more inconvenient from a customer point of view."

corned
7th October 2013, 05:06 PM
Blimey - what a mess!

I would be amazed if consumer credit laws had not been breached with this little episode. The FCA (http://www.fca.org.uk/) might raise an eyebrow or two (which is I think about the limit of their 'powers').

G2EWS
7th October 2013, 05:06 PM
I have just received an email from Olympus of which this is part. At least it explains what is going on.

"Usually we only charge the credit cards when the products are actually shipped out. Until that, the money is only "reserved/blocked".
As per credit card institute settings the total amount is reserved for a max. of up to 28 days. As it was clear end of september, that we were not 100% sure to be able to send out the goods within this time frame we charged the money to keep the order. Otherwise it would have been cancelled automatically and you would have had to place the order again which is much more inconvenient from a customer point of view."

Got the same one this afternoon.

Regards

Chris

Olybirder
7th October 2013, 05:09 PM
Hi Ron,

You send the receipt and the code they gave you from when you registered on the Olympus website to:

Marktdienste Haberbeck GmbH | “Olympus HLD-7 Battery Grip” | Industriestrasse 17 | DE-32791 Lage | Germany |
by 18 November 2013. |

To get the grip and the adapter if you have an 'E' series camera and have registered it.

Best regards

Chris
Hi Chris. I registered for the offer as I have an E-series body and lens registered with Olympus and I received the email with the code. However the wording on the email is:

"If you want to buy your E-M1 online, here is the voucher code you need to enter in the Online Shop to redeem the offer. ....

Alternatively, you can purchase the E-M1 at a dealer in your local area and then send us a copy of the invoice by post to redeem the offer."

So it sounds as if you don't need to enter the code on the invoice before sending it off but it could also imply that that method only applies if you have bought from a dealer. I can't see that that should be a problem but I am taking nothing for granted now.

Ron

Olybirder
7th October 2013, 05:13 PM
I have just received an email from Olympus of which this is part. At least it explains what is going on.

"Usually we only charge the credit cards when the products are actually shipped out. Until that, the money is only "reserved/blocked".
As per credit card institute settings the total amount is reserved for a max. of up to 28 days. As it was clear end of september, that we were not 100% sure to be able to send out the goods within this time frame we charged the money to keep the order. Otherwise it would have been cancelled automatically and you would have had to place the order again which is much more inconvenient from a customer point of view."
I am not so sure about that bit in bold. At least the money would still be in my account not theirs so I could decide what to do! Actually, as it happens, it would have been perfect for me if the order had been cancelled automatically after a month.

Ron

G2EWS
7th October 2013, 05:13 PM
Hi Ron,

Yes it says the same on mine. but I agree, I would DEFINITELY send the code as you won't get anything and the 17th November will come and go.

Just realised pizz up and brewery come to mind!!

Best regards

Chris

daved
7th October 2013, 05:55 PM
I contacted Oly shop this morning via their online contact form but I haven't had a reply yet (that method has been reliable for me in the past).
I think we might be losing sight of what the real gripe should be. Olympus did not promise deliveries until, I think, mid-October, so we should not be complaining too much about that issue.
What is clearly wrong is a) the lack of communication and b) taking money before they have the ability to supply. I think they are treading on thin ice with that and I am still waiting for my query at http://whatconsumer.co.uk/mail-order-goods-and-distance-selling/#axzz2gspozIqx to be answered (if it ever is).
I am a little confused by people who are ready to jump ship so readily. I really do want Olympus to succeed with their PEN & OM-D lines because that way I get support into the future. It isn't Olympus' fault that their agent has screwed up, but what they should be doing now is firing the agent and either dealing with orders themselves or appointing another one. The real problem is that the whole ordering and fulfilment process hasn't been designed at all well and that may or may not be Olympus' fault (although they should have oversight, so it is still their responsibility). Actually, in process terms the task is so simple (as exemplified by many, many other suppliers) that the person organising this really should be hung out to dry: just look at the feeling that person is generating on this forum because of their incompetence!

The Saint
7th October 2013, 05:57 PM
Got the same one this afternoon.

Regards

Chris

Don't they mean inconvenient for them as they would have to probably manually reauthorise all the payments?

Just like the cheek of assuming that on the basis they can't fore fill the order in 28 days that I do not want to cancel my order.

Secondly as most order were placed on the 11th September or later they still had a good week before the authorisation expired when they deducted the money for our accounts on the 30th / 1st.

Think someone said they had 150-200 pre-orders so about £200k of cash they have just pulled in early!

According to their T&Cs they now have 30 days to return my money if I do decide to cancel due to non-completion order.

Simon

The Saint
7th October 2013, 06:02 PM
I contacted Oly shop this morning via their online contact form but I haven't had a reply yet (that method has been reliable for me in the past).
I think we might be losing sight of what the real gripe should be. Olympus did not promise deliveries until, I think, mid-October, so we should not be complaining too much about that issue.
What is clearly wrong is a) the lack of communication and b) taking money before they have the ability to supply. I think they are treading on thin ice with that and I am still waiting for my query at http://whatconsumer.co.uk/mail-order-goods-and-distance-selling/#axzz2gspozIqx to be answered (if it ever is).
I am a little confused by people who are ready to jump ship so readily. I really do want Olympus to succeed with their PEN & OM-D lines because that way I get support into the future. It isn't Olympus' fault that their agent has screwed up, but what they should be doing now is firing the agent and either dealing with orders themselves or appointing another one. The real problem is that the whole ordering and fulfilment process hasn't been designed at all well and that may or may not be Olympus' fault (although they should have oversight, so it is still their responsibility). Actually, in process terms the task is so simple (as exemplified by many, many other suppliers) that the person organising this really should be hung out to dry: just look at the feeling that person is generating on this forum because of their incompetence!

Spot on, the camera comes when it comes, not communicating effectively and taking money before it's due is my real bug bear here.

Simon

daved
7th October 2013, 06:11 PM
Pre-orders could stand for as long as they program their software to make it stand. I am assuming that the feeble excuse they give about the orders timing out is because they have software that isn't up to the job and automatically cancels orders over 28 days old.
In a normal pre-ordering scenario (where you are charged only at the point of despatch) if the supplier can't fulfil the order you can cancel if you want to. Your perogative. If the online ordering system had the ability to cancel the order before despatch there wouldn't be a problem at all and the fulfiment would simply move onto the next live order.
I repeat what I said earlier: this is standard fayre as far as process management goes and they've still managed to screw it up.

Grumpy Hec
7th October 2013, 06:16 PM
Spot on, the camera comes when it comes, not communicating effectively and taking money before it's due is my real bug bear here.

Simon

Absolutely correct.

If my camera does not arrive for two or three more weeks it's not the end of the world although I'm disappointed to be sure. However the absence of effective communications, taking of payment immediately on order whilst other organisations can function correctly is the real issue for me.

Anyway I've said enough, actually more than enough in reality, in various posts on this subject so I'll chill until/unless something really significant happens.

For now I'm going to try and work out how to set up this still life I have in mind. Much more fun *chr

cheers

Hec

raichea
7th October 2013, 06:23 PM
Spot on, the camera comes when it comes, not communicating effectively and taking money before it's due is my real bug bear here.

Simon

Thirded...
Steve

simonknee
7th October 2013, 06:28 PM
Pre-orders could stand for as long as they program their software to make it stand.

No, because what many people don't realise is that these funds were blocked on your credit card. You would only discover this if you tried to spend your limit this month! Blocking funds is a proper and normal thing to happen and I am prepared to believe that this can only be done for 28 days. EDIT they have to do it this way as they are not supposed to ever keep your credit card details on file so this is the only way to defer the actual billing to a point down the line EDIT

However the store has taken the funds BEFORE 28 days is up and they did tell me on the phone, more than once, that funds are only taken at shipping. My guess (and it is just a guess) is that the online shop/agent was expecting cameras in the first week of Oct so processed the payment. Then for whatever reason they did not get sent ANY cameras by Olympus Japan. Then they have been waffling hoping to buy some time whilst they get a shipment.

Given the lack of communication with us perhaps they forgot to tell Olympus Japan they had one or two orders they needed to fill :D

Simon

Still excited in case you are wondering

raichea
7th October 2013, 06:39 PM
Most members of this forum are loyal, long term Olympus owners and this is no way to treat us. However most of us would be mollified if we found a free battery included in the package.


Now that would be a nice touch - and at the mark up there is on batteries, it wouldn't cost Olympus very much. We can but hope! (There goes that flock of pigs again....;))

Steve

Olybirder
7th October 2013, 06:44 PM
I would not be too bothered by having to wait another two or three weeks for my order to arrive, if it came with the free offers. However, it looks as if I will have to send off for them when the camera arrives, joining the back of the existing queue. If that means another two or three weeks delay before I can use the camera I will be extremely disappointed, especially as that will be getting on for two months since the money was taken from my account. I will have to pay off my credit card long before then or I will start paying interest.

Ron

simonknee
7th October 2013, 07:16 PM
I would not be too bothered by having to wait another two or three weeks for my order to arrive, if it came with the free offers. However, it looks as if I will have to send off for them when the camera arrives, joining the back of the existing queue. If that means another two or three weeks delay before I can use the camera I will be extremely disappointed, especially as that will be getting on for two months since the money was taken from my account. I will have to pay off my credit card long before then or I will start paying interest.

Ron

I assume you mean the MMF-3, Ron? I suggest you purchase a Fotga look-a-likey Fotga auto focus adapter f 4/3 lens to Olympus pen: Amazon.co.uk: Camera & Photo@@AMEPARAM@@http://ecx.images-amazon.com/images/I/416WLEBxS%2BL.@@AMEPARAM@@416WLEBxS%2BL

As backup for the problem you have I ordred one. It took a couple of weeks to arrive but for £33 it does the job and will get you up and going. It works fine to mount and control a 40-150 on my sisters EP-M1

Simon

Olybirder
7th October 2013, 07:36 PM
Thanks Simon. I will certainly bear that in mind, although I won't do anything until I know for certain what is happening with my order. I might also be a bit pessimistic about the redemption time for the offer. What me - pessimistic? Hmmm. :)

Ron

Zuiko
7th October 2013, 07:58 PM
If I deduce correctly from what I've read, the Olympus online shop is based somewhere in Europe and is not run by Olympus themselves but outsourced to a 3rd party company. In my view outsourcing is the scourge of modern business and administrative practice as there is no direct quality control, be it handling the launch of a new camera, providing security at the Olympic Games, assessing Disability Living Allowance or providing care to the elderly. Without exception the quality of service (to the consumer, taxpayer, claiment, patient) goes down whilst someone invariably makes a nice, big, thoroughly undeserved profit. For goodness sake let's get services back in-house.

If that is too big an undertaking for Olympus to handle with their resources, why not use an established and proven distributer such as Amazon?

Phill D
7th October 2013, 08:02 PM
They could employ SRS as their agent. They've been stellar so far.

simonknee
7th October 2013, 08:04 PM
Zuiko, they work very very closely with Olympus of they are truely outsourced. An online rep put me straight through to Mark at Oly UK today!

daved
7th October 2013, 08:04 PM
Amazon? Indeed, and why not? They are stocking the M1 anyway. As someone said, maybe drect sales should just be avaoided altogether. But you need to ask Olympus that question!
In theory outsourcing should be win-win for everyone involved but, you are right, practical experience shows it's anything but most of the time. My take on life in general is that as soon as you allow the accountants to be in control then things get much, much worse (apologies to any accounts listening!). Actually, the quest to save money seems to inevitably to lead in the opposite direction...

Zuiko
7th October 2013, 08:12 PM
Zuiko, they work very very closely with Olympus of they are truely outsourced. An online rep put me straight through to Mark at Oly UK today!

I feel sorry for Mark, he has worked so hard promoting the camera within the UK, arranging many innovative goodwill and publicity events - he must be pulling his hair out! It's a shame because Olympus really do seem to have a killer camera with the E-M1.

G2EWS
7th October 2013, 08:26 PM
As I mentioned further back, the problem is definitely the lack of communication.

If we had of been informed that there would be a delay compared to buying from a dealer we could have made a different decision. By not communicating that information we have not only had to wait, but have had to stir up a hornets nest to get answers.

As I also mentioned this has left a bad taste, which is a damn shame. Mark and his team including the likes of Damian and R. Cleveland Aaron have put so much effort into this camera which has got us all chomping at the bit.

Of course it is annoying to wait, but that can be dealt with. It is the poor quality of information has left us feeling cheated.

Hopefully this experience will help Olympus to come up with a better method of dealing with pre-orders. I have already decided I will be buying the 40 - 150 f2.8 when it arrives, but will most certainly not want to buy it off the Olympus web site unless there is a huge change in their operation.

Best regards

Chris

daved
7th October 2013, 08:49 PM
One would hope that after the initial "surge" following the release of a new model things would improve as shops (including Olympus Shop) became restocked. I think one of the biggest challenges for any manufacturer in these circumstances is knowing how many units to make. If they get it wrong - either way - it can cost buckets. One way to get a feel for demand is by pre-orders.
Now imagine the scenario without pre-orders. They make X units and distribute to retailers. People walk in off the street and buy. Or they don't buy...
In other words, I am saying that the pre-ordering model inherently carries a slightly higher risk of things going wrong than does simply buying off the shelf after intial demand is satisfied. Sometimes I think we might expect a little too much.

jamsa
7th October 2013, 09:03 PM
You can buy a car with a small deposit. You can buy lots of other items where the money is taken only when the goods are sent... Sadly the confusion of dates for availability and the fixed dates for applications for the freebies drove enthusiasts to go for the deal. It was limited stocks for the free items in which case they knew that figure and should have had the same number of cameras or kits to match.
But I hope Nobody loses out after having paid up front and for some many weeks in advance.

photo_owl
8th October 2013, 09:12 AM
I feel sorry for Mark, he has worked so hard promoting the camera within the UK, arranging many innovative goodwill and publicity events - he must be pulling his hair out! It's a shame because Olympus really do seem to have a killer camera with the E-M1.

Indeed John.

The latest I have heard on the overall 'delivery issue' is that whilst camera bodies could be shipped the HLD-7's were delayed arriving. A decision to only shop complete orders from the online shop (logical IMO, but as perceived delays increase it comes under pressure) meant that initial distributor bodies could ship first and that pressure built on the online shop orders - it may even have been a factor in the payments timing but that's another thing.

I'm sure many went the online shop to make the grip and adapter elements easier - saved having to send off (although in the past that's always worked smoothly for me).

The time limit placed on the sending in of camera reciepts to redeem the offer is clearly an issue now as well - and at the very least they should now email all those registered for the offer relaxing pressure on that timescale. Ordering through the online shop took care of that - but clearly has replaced it with a wider uncertainty!

I'm sure Mark wakes up on alternate mornings with the thoughts 'nice problem to have' and 'this problem's now starting to hurt'!

Olybirder
8th October 2013, 09:15 AM
This is an absolute nightmare.

I received an email from the Olympus representative that I spoke to the other day. He was trying to see if it was possible for me to re-order the camera but still retain my place in the queue without starting all over again. Here is the wording of the email:

Dear Mr ***,

Please make a new order asap (e.g. today) and send me your new order number. I will arrange that your new order will be handled as you original one.

Kind regards,
Jaroslav Zika

For the Olympus online shop team.

That is very good, apart from the fact that they have already taken payment for the original order, so I would have two transactions on my credit card.

I decided to bite the bullet and place a second order. Everything went ok until the end when the order was declined by my credit card company. I suspect this is because, as expected, it takes me over my agreed credit card limit.

I then spent about 45 minutes trying to increase my credit card limit from £2000 to £3000 but they won't do it as I don't earn enough.

As far as I can see the only way round this is to cancel the original order and get a refund before I can place the order again. I am not even sure how you cancel an order when they have taken payment. This is obviously going to be a lengthy procedure.

I have emailed Jaroslav to see if he has any suggestions.

Ron
Following on from this post I emailed Jaroslav to see what he could suggest to solve the problem. I received an email this morning:

"Dear Mr ***,

In that case please use a different card or select one of the other available payment method (PayPal or bank transfer).

Kind regards,
Jaroslav Zika"


Now I have had a chance to sleep on it and have calmed down a bit I think I would be mad to place a second order. At the moment the existing order is on my credit card and I have some protection if things go wrong. Using bank transfer would give me no protection and I am not sure about Paypal. I don't have another credit card.

I think the best solution is to forget about the free offer until the camera arrives and then send off the invoice to Germany and join the back of the queue waiting for redemption. I just need to be sure that Olympus will honour this method of redemption in my case.

Bearing in mind that I have registered for the offer and have a code number which I have quoted to Olympus several times, I don't understand why it is not possible to update the order and sort the matter out internally.

I still don't know what happened with the representative who phoned me on the 12 September to reassure me that it was all sorted out and that I definitely would be receiving the free offer. There doesn't seem to be any record of that and I don't even know who he was or what he was meant to have done.

Ron

G2EWS
8th October 2013, 09:42 AM
Indeed John.

The latest I have heard on the overall 'delivery issue' is that whilst camera bodies could be shipped the HLD-7's were delayed arriving. A decision to only shop complete orders from the online shop (logical IMO, but as perceived delays increase it comes under pressure) meant that initial distributor bodies could ship first and that pressure built on the online shop orders - it may even have been a factor in the payments timing but that's another thing.

I'm sure many went the online shop to make the grip and adapter elements easier - saved having to send off (although in the past that's always worked smoothly for me).

The time limit placed on the sending in of camera reciepts to redeem the offer is clearly an issue now as well - and at the very least they should now email all those registered for the offer relaxing pressure on that timescale. Ordering through the online shop took care of that - but clearly has replaced it with a wider uncertainty!

I'm sure Mark wakes up on alternate mornings with the thoughts 'nice problem to have' and 'this problem's now starting to hurt'!

Hi Photo_Owl,

My order off the web shop does not have the grip as the code arrived after I ordered, but my order is delayed just like everyone else.

So whilst it seems a possible problem area, I don't think that is the reason for the delays.

Best regards

Chris

bilbo
8th October 2013, 09:42 AM
Using bank transfer would give me no protection and I am not sure about Paypal.You only get the (Section 75) Consumer Credit Act 1974 money-back protection with a credit card (for purchases over £100 and up to £30,000). PayPal purchases aren't protected - even if the PayPal payment is backed off onto your credit card. The credit card company will argue that it didn't have a direct relationship with the supplier and so Section 75 does not apply.

Ian
8th October 2013, 10:36 AM
Let me see if I can get some 'horse's mouth' advice on this for you...

Ian

Following on from this post I emailed Jaroslav to see what he could suggest to solve the problem. I received an email this morning:

"Dear Mr ***,

In that case please use a different card or select one of the other available payment method (PayPal or bank transfer).

Kind regards,
Jaroslav Zika"


Now I have had a chance to sleep on it and have calmed down a bit I think I would be mad to place a second order. At the moment the existing order is on my credit card and I have some protection if things go wrong. Using bank transfer would give me no protection and I am not sure about Paypal. I don't have another credit card.

I think the best solution is to forget about the free offer until the camera arrives and then send off the invoice to Germany and join the back of the queue waiting for redemption. I just need to be sure that Olympus will honour this method of redemption in my case.

Bearing in mind that I have registered for the offer and have a code number which I have quoted to Olympus several times, I don't understand why it is not possible to update the order and sort the matter out internally.

I still don't know what happened with the representative who phoned me on the 12 September to reassure me that it was all sorted out and that I definitely would be receiving the free offer. There doesn't seem to be any record of that and I don't even know who he was or what he was meant to have done.

Ron

Olybirder
8th October 2013, 11:01 AM
Let me see if I can get some 'horse's mouth' advice on this for you...

Ian
Thanks Ian. That would be very welcome.

Ron

Olybirder
8th October 2013, 09:44 PM
Great news! I have received a message from Ian. He has been in touch with Mark Thackara who has assured him that I will definitely get the 'freebies' even if they don't arrive with the camera. That is wonderful news and once again shows what a brilliant forum this is. I would really like to thank Ian and Mark for their help in this matter and I am sure that I will sleep a lot more soundly tonight. :)

Ron

Olybirder
9th October 2013, 10:24 AM
Yet more excellent news. I have just received an email from the European E-Commerce Manager in Germany. It is a very friendly message in which he apologises profusely for the problems and assures me that I will not need to re-order the camera and that the grip and adapter will be supplied with my original order. Best of all is that my order is on the priority list for shipment next week. They really couldn't have been done any more.

I am really looking forward to receiving the camera now and would like to thank Ian and Mark for their assistance in the matter. Olympus has now well and truly redeemed itself in my opinion.

I have to agree with others who have said what a great forum this is. It is a perfect link between us, the consumers, and Olympus the company.

Ron

Ian
9th October 2013, 10:40 AM
Yet more excellent news. I have just received an email from the European E-Commerce Manager in Germany. It is a very friendly message in which he apologises profusely for the problems and assures me that I will not need to re-order the camera and that the grip and adapter will be supplied with my original order. Best of all is that my order is on the priority list for shipment next week. They really couldn't have been done any more.

I am really looking forward to receiving the camera now and would like to thank Ian and Mark for their assistance in the matter. Olympus has now well and truly redeemed itself in my opinion.

I have to agree with others who have said what a great forum this is. It is a perfect link between us, the consumers, and Olympus the company.

Ron

Fingers crossed that this will be realised as indicated :)

Ian

StephenL
9th October 2013, 10:43 AM
Have Olympus indicated when further stocks are likely to be sent out to the dealers? SRS have no idea when anything is going to arrive.

Chevvyf1
9th October 2013, 11:31 AM
Yet more excellent news. I have just received an email from the European E-Commerce Manager in Germany. It is a very friendly message in which he apologises profusely for the problems and assures me that I will not need to re-order the camera and that the grip and adapter will be supplied with my original order. Best of all is that my order is on the priority list for shipment next week. They really couldn't have been done any more.

I am really looking forward to receiving the camera now and would like to thank Ian and Mark for their assistance in the matter. Olympus has now well and truly redeemed itself in my opinion.

I have to agree with others who have said what a great forum this is. It is a perfect link between us, the consumers, and Olympus the company.

Ron



Ron, about time we heard some GREAT NEWS ! *chr *chr *chr

So nice to hear that Ian & Mark have solved the problems *chr

simonknee
9th October 2013, 03:13 PM
Email from Edita Warlopova, Olympus Germany...

"...we would like to personally update you on the status of your E-M1 pre-order.
First quantities of the new Olympus OM-D will become available this week (E-M1 body and 1250mm kit)..."
:)
"Unfortunately, quantities for the E-M1 body only version are highly limited at the moment and the high demand exceeds the available quantities. Thus we won`t be able to fulfil all pre-order requests right at the sales start. We are now working hard to get as many quantities as possible during the next 3 weeks and we will notify you personally upon their availability. All items will be shipped to you via express upon availability. Estimated delivery: first week of November (November 8th)."
:(

(The 28-day blocking, card charging thing is also explained but this does not bother me. )

All I can say is that if there are SO many pre-orders that there is a one month wait for a camera that was ordered on the very morning it went live on the online store then that is a very, very healthy sales figure!

Simon

My excitement is tempered slightly ;)

Chevvyf1
9th October 2013, 03:16 PM
Email from Edita Warlopova, Olympus Germany...

"...we would like to personally update you on the status of your E-M1 pre-order.
First quantities of the new Olympus OM-D will become available this week (E-M1 body and 1250mm kit)..."
:)
"Unfortunately, quantities for the E-M1 body only version are highly limited at the moment and the high demand exceeds the available quantities. Thus we won`t be able to fulfil all pre-order requests right at the sales start. We are now working hard to get as many quantities as possible during the next 3 weeks and we will notify you personally upon their availability. All items will be shipped to you via express upon availability. Estimated delivery: first week of November (November 8th)."
:(

(The 28-day blocking, card charging thing is also explained but this does not bother me. )

All I can say is that if there are SO many pre-orders that there is a one month wait for a camera that was ordered on the very morning it went live on the online store then that is a very, very healthy sales figure!

Simon

My excitement is tempered slightly ;)



Not such good news!

simonknee
9th October 2013, 03:26 PM
Indeed,

Pre-order on morning 11.09.13
Payment taken evening of 30.09.13
Shipping advised on 4.10.13
Non-shipping revealed on 7.10.13
Units to start shipping on 9.10.13 (ish)
Advised my unit to ship 8.11.13

I fully understand the issues getting a popular product out of the door. But ending up one month down the line for a day one order is a bit much.

Now I did purchase at the initial - erroneous - bargain price (it was up for £200 cheaper for a couple hours on the very first day the store listed it). However I did call the online store to ask if this was correct and they confirmed there was not an issue with the price I had paid. I hope this in itself is not causing me a delay now?

Is it really just shear quantity ordered on day one? Ian? Mark?

Simon

Grumpy Hec
9th October 2013, 03:31 PM
Yet more excellent news. I have just received an email from the European E-Commerce Manager in Germany. It is a very friendly message in which he apologises profusely for the problems and assures me that I will not need to re-order the camera and that the grip and adapter will be supplied with my original order. Best of all is that my order is on the priority list for shipment next week. They really couldn't have been done any more.

I am really looking forward to receiving the camera now and would like to thank Ian and Mark for their assistance in the matter. Olympus has now well and truly redeemed itself in my opinion.

I have to agree with others who have said what a great forum this is. It is a perfect link between us, the consumers, and Olympus the company.

Ron

Good news and delighted for you.

Sadly I have received no emails of any sort since I stopped chasing. Hopefully that does not mean that if I stop chasing I slip down the priority list even though I ordered and paid on the 11th. That would be very disappointing.

Hec

Chevvyf1
9th October 2013, 03:42 PM
I thought I saw a price increase to £1499 on a website taking orders for the body ???

Given that so many pre order more than one, and I did offer both my unwanted pre orders which came in, one went to a member here and the other to a friend of mine ... IF LOADS did the same - there should be hundreds about ? and at pre order price :)

Can Olympus really get their stock requirements THAT WRONG ?

Bruce Clarke
9th October 2013, 03:46 PM
They seem to have grossly misjudged what would be needed most, as there are reports of 12-50 kits all over the place. Many buyers will already have an E-M5 or Pen with the 12-50 or other M4/3 lenses already, so only those new to M4/3 are likely to want the 12-50 kit.

Bruce

Ian
9th October 2013, 03:56 PM
I thought I saw a price increase to £1499 on a website taking orders for the body ???

Given that so many pre order more than one, and I did offer both my unwanted pre orders which came in, one went to a member here and the other to a friend of mine ... IF LOADS did the same - there should be hundreds about ? and at pre order price :)

Can Olympus really get their stock requirements THAT WRONG ?

Please provide a link to this site.

Ian

jamsa
9th October 2013, 04:10 PM
I was happier early on today with the communication thread.... Now upon reading other threads here I am more disappointed than ever and Olympus hype sold me on the camera so I bought into it.... Now it's a shambles and all of us customers are having to wait because of a variety of errors in planning.... Production, press, promotion, retailers etc etc. I am passionate about photography and have supported Olympus for years... Not anymore, I cannot recommend them to others after this and I am so sorry in having to say that. Launching the camera before it was really ready and or promoting it too soon has made me pretty sad.

crimbo
9th October 2013, 05:03 PM
Well I have waited this long a little longer will not make much difference.
I went with SRS who will debit my card on dispatch
caveat emptor

photo_owl
9th October 2013, 07:41 PM
I thought I saw a price increase to £1499 on a website taking orders for the body ???

Given that so many pre order more than one, and I did offer both my unwanted pre orders which came in, one went to a member here and the other to a friend of mine ... IF LOADS did the same - there should be hundreds about ? and at pre order price :)

Can Olympus really get their stock requirements THAT WRONG ?

they will initialy base things on the dealer calls - and historically dealers haven't been heavily into Olympus!

look at the introductory offers that Olympus Eu have to put into UK launches historically to see the evidence for this.

when things settle down it will be interesting to see the actual 'box' numbers - but I bet they aren't even close to 'normal launch plus a bit'

what is hopefull is that a significant additional demand for m4/3 glass could see prices fall a little going forwards - maybe...

bredman
9th October 2013, 07:46 PM
Mine arrived today. Also at the same time a brand new 75/1.8 in black. I have introduced them to each other - and i think they will get along just fine. :D

simonknee
9th October 2013, 07:48 PM
Dealer or online store bredman?

bredman
9th October 2013, 07:52 PM
Dealer or online store bredman?

I pre-ordered the 12-40 kit and SRS sent the body now, with the lens to follow.

I recently bought the 75-300 from SRS and was equally impressed with the service. Looks like i've joined the cult of SRS. :)

jamsa
9th October 2013, 08:45 PM
Why are some retailers able to do this and others Inc Olympicdirect unable to match the idea?

PeterBirder
9th October 2013, 09:50 PM
Why are some retailers able to do this and others Inc Olympicdirect unable to match the idea?

Well, "real" retailers have "real" shops staffed by humans who can make decisions/judgements about whether to "split kits" etc based on stock/delivery promises/demand at the "macro" level.
When you choose to buy online from the "Olympus shop" or Amazon etc. you are dealing with a "virtual shop" ie. a computer which does not have the ability or any staff to physically open boxes and remove items. If I remember correctly when I bought an item from the "Olympus Shop" it came from a warehouse in Belgium near Brussels Airport and I believe if you e-mail or phone them you get someone in the Czech Republic.

Buyers need to understand that the type of service provided by traditional retailers and online suppliers is very different.

FWIW When I pre-ordered and bought my OMD E-M5 there was a three month delay before anyone in the UK received one and because I wanted the "silver" version I had to wait even longer. It seems to me that this time round Olympus have significantly improved their performance.

Regards.*chr

Mark Thackara
9th October 2013, 10:05 PM
Simon

We met at the Covent garden thing

Which kit is it and what is the order ref?

I will look into it.

MT

Indeed,

Pre-order on morning 11.09.13
Payment taken evening of 30.09.13
Shipping advised on 4.10.13
Non-shipping revealed on 7.10.13
Units to start shipping on 9.10.13 (ish)
Advised my unit to ship 8.11.13

I fully understand the issues getting a popular product out of the door. But ending up one month down the line for a day one order is a bit much.

Now I did purchase at the initial - erroneous - bargain price (it was up for £200 cheaper for a couple hours on the very first day the store listed it). However I did call the online store to ask if this was correct and they confirmed there was not an issue with the price I had paid. I hope this in itself is not causing me a delay now?

Is it really just shear quantity ordered on day one? Ian? Mark?

Simon

simonknee
9th October 2013, 10:12 PM
Hi mark, just had pm from Ian, I'll pm you with more info too.

Thanks

Simon

pdk42
9th October 2013, 10:27 PM
I was happier early on today with the communication thread.... Now upon reading other threads here I am more disappointed than ever and Olympus hype sold me on the camera so I bought into it.... Now it's a shambles and all of us customers are having to wait because of a variety of errors in planning.... Production, press, promotion, retailers etc etc. I am passionate about photography and have supported Olympus for years... Not anymore, I cannot recommend them to others after this and I am so sorry in having to say that. Launching the camera before it was really ready and or promoting it too soon has made me pretty sad.

I think we should give Oly a break here. Predicting demand is easy in hindsight - like most other things in life. It seems to me that Ian and others are really trying hard to fix problems and help. I understand people's frustration with waiting for nice new kit to arrive, but compared with other product launches (how long has the GX7 been from launch to first shipments?), Oly are getting the deliveries out fairly quickly. This is a long way from a "shambles" IMHO.

Zuiko
9th October 2013, 10:32 PM
I think we should give Oly a break here. Predicting demand is easy in hindsight - like most other things in life. It seems to me that Ian and others are really trying hard to fix problems and help. I understand people's frustration with waiting for nice new kit to arrive, but compared with other product launches (how long has the GX7 been from launch to first shipments?), Oly are getting the deliveries out fairly quickly. This is a long way from a "shambles" IMHO.

It also says something when the National Marketing Manager is contacting customers at 11.00pm in an effort to sort things out. :)

Phill D
10th October 2013, 06:17 AM
Simon as one of the lucky ones who has received their EM-1 from SRS I feel for you. On a positive thought I can guarantee you'll like it when you get it. Hope Mark & Ian can get you sorted quickly.

simonknee
10th October 2013, 06:56 AM
Hope Mark & Ian can get you sorted quickly. me too but at the end of the day it is just a camera, if it does take another month so be it.

Actually the title of this thread is a bit of a shame. For the record I'd prefer it if it was Disappointed With The Online Shop. I am definitely NOT disappointed with Olympus, especially the UK side of the operation. As mentioned earlier in the thread responding to customers at 11pm is the kind of service you could usually only dream of getting.

The online shop has some serious communication issues but that is a very small part of the whole operation. I wonder whether it was a bit of a sleepy back water until the EM-1 came along!

For me talk of "never recommend again" and "switching to canikon" is OTT.

I just can't wait to get hold of it.

Still excited.

Simon

simonknee
10th October 2013, 07:16 AM
Mark,

Did you get my pm ? I only ask since I use tapatalk on android to access this forum and I'm not sure I quite get how you send PM's in it. I send the info again when I get to a real PC later today just to make sure.

Simon

joglos
10th October 2013, 07:22 AM
Watching this thread with interest, I have not ordered yet, but it looks like SRS get a big thumbs up, Luckily for those on here you have Ian and Mark to help solve things, but I do wonder about others that have ordered direct that don't have the support from here.I have heard of Canikon users who have ordered direct. On speaking to Clifton Cameras I know they took 7 preorders on their demo day, which they said was a high figure for any new camera on demo day in their store.

Ian
10th October 2013, 08:18 AM
Watching this thread with interest, I have not ordered yet, but it looks like SRS get a big thumbs up, Luckily for those on here you have Ian and Mark to help solve things, but I do wonder about others that have ordered direct that don't have the support from here.I have heard of Canikon users who have ordered direct. On speaking to Clifton Cameras I know they took 7 preorders on their demo day, which they said was a high figure for any new camera on demo day in their store.

I can say that feedback from here feeds through to various parts of Olympus in the UK and Germany (Olympus Europe) and has contributed to initiatives to improve the service and deal with specific problems for all customers, not just members here.

Ian

G2EWS
10th October 2013, 08:19 AM
me too but at the end of the day it is just a camera, if it does take another month so be it.

Actually the title of this thread is a bit of a shame. For the record I'd prefer it if it was Disappointed With The Online Shop. I am definitely NOT disappointed with Olympus, especially the UK side of the operation. As mentioned earlier in the thread responding to customers at 11pm is the kind of service you could usually only dream of getting.

The online shop has some serious communication issues but that is a very small part of the whole operation. I wonder whether it was a bit of a sleepy back water until the EM-1 came along!

For me talk of "never recommend again" and "switching to canikon" is OTT.

I just can't wait to get hold of it.

Still excited.

Simon

Hi Simon,

It was me who started the thread and I was indeed very disappointed in Olympus. Not just the shop!

I had tried to communicate with them and got nowhere. The first responses I received were poor and bore no resemblance to the real situation.

Please remember this thread is and was always about communication. Of course those of us who ordered on the 11th Sept are disappointed that we still do not have the product. But that really is a side issue and I hope we are all big enough to realise that waiting a little longer is annoying but not the end of the world.

However, since that time I have been in conversation with Mark and discussed the communication issue. He assures me that the whole process will be given a 'post mortem' after the event. As a business man and someone who has also been a 'business consultant' I can assure those who are still a little miffed that this is a very positive step.

I also feel that Mark is a positive and pro active person who will ensure that the errors which occurred during this process will be duly looked into and firm processes put in place to ensure that it works better in the future.

Best regards


Chris

photo_owl
10th October 2013, 08:49 AM
Why are some retailers able to do this and others Inc Olympicdirect unable to match the idea?

because the retailers pre-ordered at the beginning, and some customers haven't gone through with their orders - I think I read a post on here that someone pre-ordered with 3 retailers; so that's 2 units providing 2 retailers a degree of flexibility that the online shop doesn't have to the same degree.

Zuiko
10th October 2013, 08:49 AM
Hi Simon,

It was me who started the thread and I was indeed very disappointed in Olympus. Not just the shop!

I had tried to communicate with them and got nowhere. The first responses I received were poor and bore no resemblance to the real situation.

Please remember this thread is and was always about communication. Of course those of us who ordered on the 11th Sept are disappointed that we still do not have the product. But that really is a side issue and I hope we are all big enough to realise that waiting a little longer is annoying but not the end of the world.

However, since that time I have been in conversation with Mark and discussed the communication issue. He assures me that the whole process will be given a 'post mortem' after the event. As a business man and someone who has also been a 'business consultant' I can assure those who are still a little miffed that this is a very positive step.

I also feel that Mark is a positive and pro active person who will ensure that the errors which occurred during this process will be duly looked into and firm processes put in place to ensure that it works better in the future.

Best regards


Chris

Chris is right, communication is the central issue in this thread and I know that Olympus will have taken it on board. Regarding the actual waiting time for delivery, I wish I had the problem of being in the queue for the E-M1. :)

simonknee
10th October 2013, 08:57 AM
Hi Chris,

Fair comment especially if other parts of Olympus gave you the run around. For me it has just been the friendly but contradictory/inaccurate shop that has dissapointed.

I did consider a new thread called "mildly miffed..." ;) though I thought that a bit daft as it is better to keep a particular topic in one place. So please take my post as a statement of my feelings and rather than a criticism of yours (edit: which I'm sure you did anyway :)).

cheers

Simon

G2EWS
10th October 2013, 09:14 AM
Hi Chris,

Fair comment especially if other parts of Olympus gave you the run around. For me it has just been the friendly but contradictory/inaccurate shop that has dissapointed.

I did consider a new thread called "mildly miffed..." ;) though I thought that a bit daft as it is better to keep a particular topic in one place. So please take my post as a statement of my feelings and rather than a criticism of yours (edit: which I'm sure you did anyway :)).

cheers

Simon

Hi Simon,

Yes I did take it as your feelings, no worries.

Just thought it was worth re stating the reason for the thread to everyone again.

Best regards

Chris

Ian
10th October 2013, 09:58 AM
I pre-ordered the 12-40 kit and SRS sent the body now, with the lens to follow.

I recently bought the 75-300 from SRS and was equally impressed with the service. Looks like i've joined the cult of SRS. :)

Olympus package the kits accordingly; the documentation and packaging are tailored for what is in the box and a kit comes with both the lens and and the camera in one box.

Some dealers form their own kits from separately packaged product and some even remove, say, a lens from a kit (splitting the kit) and sell them separately.

There is no way Olympus are going to do that.

For some, having original boxes and the correct complement of products in the right boxes is important and for others it isn't. It's nice to have the choice.

Ian

Xenon
10th October 2013, 10:57 AM
Hi Simon,

It was me who started the thread and I was indeed very disappointed in Olympus. Not just the shop!

I had tried to communicate with them and got nowhere. The first responses I received were poor and bore no resemblance to the real situation.

Please remember this thread is and was always about communication. Of course those of us who ordered on the 11th Sept are disappointed that we still do not have the product. But that really is a side issue and I hope we are all big enough to realise that waiting a little longer is annoying but not the end of the world.



Last week I was being given the run around by the shop...poor communication, conflicting advice etc.

Since then I have had very helpful communications with Marion Malone in the UK, and Andre Kollenberg in Europe, both executives with Olympus.

I'm aware now that lessons have indeed been learned by Olympus, and that our pre-orders from the Olympus Shop will soon be on the way to those of us still patiently waiting!

Their input has re-assured me that Olympus are trying to satisfy us all, and that the future should be better in respect of new product orders, and better communication in general.

Looking forward to getting my hands on the E-M1 next week all being well :D

Zuiko
10th October 2013, 11:09 AM
Last week I was being given the run around by the shop...poor communication, conflicting advice etc.

Since then I have had very helpful communications with Marion Malone in the UK, and Andre Kollenberg in Europe, both executives with Olympus.

I'm aware now that lessons have indeed been learned by Olympus, and that our pre-orders from the Olympus Shop will soon be on the way to those of us still patiently waiting!

Their input has re-assured me that Olympus are trying to satisfy us all, and that the future should be better in respect of new product orders, and better communication in general.

Looking forward to getting my hands on the E-M1 next week all being well :D

I think the main lesson for Olympus is that they are back up in the Premier League now and they had better get used to it! :D

bredman
10th October 2013, 01:40 PM
Olympus package the kits accordingly; the documentation and packaging are tailored for what is in the box and a kit comes with both the lens and and the camera in one box.

Some dealers form their own kits from separately packaged product and some even remove, say, a lens from a kit (splitting the kit) and sell them separately.

There is no way Olympus are going to do that.

For some, having original boxes and the correct complement of products in the right boxes is important and for others it isn't. It's nice to have the choice.

Ian

Hi Ian. In my case it looks like i received the body in 'body only' packaging. i.e. not from a split kit. Although i wouldn't have minded if they did on this occasion. But no, i don't think Olympus should split kits themselves.

jamsa
10th October 2013, 04:31 PM
Perhaps the future solution is to have the body kits boxes packed for all options ie just the body and then the offer can be like they had before i.e. buy this by a certain date and you then get "X"off a future purchase when either a lens become available or it can be used on any of the lens options supplied separately.
In fact as SRS were discouraged from advertising additional consumer support it might be the way forward to have Olympus offer a menu of "introductory offers" that retailers can choose from which gives them a point of difference from competitors and even themselves from their own on line shop.
Any good business looks at complaints or issues as the test bed for what they need to improve on. I think they have picked up on communication here as a result of this thread so thanks to Simon for starting it and also Ian and Olympus for "listening" to it.

simonknee
12th October 2013, 09:33 AM
so thanks to Simon for starting it and also Ian and Olympus for "listening" to it.

It was Chris sir, not me sir.

:)

Iansky
12th October 2013, 11:39 AM
Hi Chris,

I really feel for you as in good faith you ordered and paid for a product you have not received, I am not sure but think that Long Distance Selling Regs state the retailer should not take payment until the item is shipped so not only have Olympus let you down, they have possibly also broken the law.

I have to say that I am one of the very lucky ones who was able to purchase an EM-1 from LCE on Thu but it was the only one they had received.

I did also have a very, very frustrating call with Olympus CS who were about as helpful and interested in helping me as wooden shoe.............not good.

Great camera - lousy Customer Service = poor credibility in aftersales support!

My Local retailer where I purchased the camera from also stated that the Olympus Rep has stated countrywide frustration with CS over orders, and freebies and he has now got to go and sort out my issue on top of others......................left hand not knowing what right hand is doing comes to mind and Olympus need to sort their act out and look after those who have both ordered and purchased as a matter of priority.

Xenon
14th October 2013, 12:16 PM
Last week I was being given the run around by the shop...poor communication, conflicting advice etc.

Since then I have had very helpful communications with Marion Malone in the UK, and Andre Kollenberg in Europe, both executives with Olympus.

I'm aware now that lessons have indeed been learned by Olympus, and that our pre-orders from the Olympus Shop will soon be on the way to those of us still patiently waiting!

Their input has re-assured me that Olympus are trying to satisfy us all, and that the future should be better in respect of new product orders, and better communication in general.

Looking forward to getting my hands on the E-M1 next week all being well :D

Hmmmm :( I've now been told there is a further 2 week delay.....

Chevvyf1
14th October 2013, 12:21 PM
Hmmmm :( I've now been told there is a further 2 week delay.....

Hmmmm I wonder if there is a fault in the camera and they are re engineering it ? Can we be forgiven for originally thinking :rolleyes: Olympus was a reliable manufacturer of the ONE ?

Xenon
14th October 2013, 12:25 PM
Hmmmm I wonder if there is a fault in the camera and they are re engineering it ? Can we be forgiven for originally thinking :rolleyes: Olympus was a reliable manufacturer of the ONE ?

Chevvy, I've been told that insufficient units arrived to fulfill all prioritised pre-orders.

I'm not sure exactly what to make of it.
I do know that I ordered on 11th September, and Olympus has had my money since 30th September :(

Chevvyf1
14th October 2013, 12:30 PM
Chevvy, I've been told that insufficient units arrived to fulfill all prioritised pre-orders.

I'm not sure exactly what to make of it.
I do know that I ordered on 11th September, and Olympus has had my money since 30th September :(


Well, they are Made in China ... and unless there is a fault, the "machines they keep a turning then out and the assembly line keeps on putting them together and Quality Control keeps CHECKING them ... "

Maybe, this "scenario" is a common one in camera manufacturing and channel distribution ??? :rolleyes: HAS this happened with Canikon ?

jamsa
14th October 2013, 12:34 PM
Or quality control is rejecting some off the production... Hindering the process.... I thought I was going to get some good news! Or any news from Olympus!

Xenon
14th October 2013, 12:37 PM
Or quality control is rejecting some off the production... Hindering the process.... I thought I was going to get some good news! Or any news from Olympus!

The worst bit is I only chased because I noticed Amazon is now stating 1-4 months for delivery of the E-M1 body, although they have stock of the E-M1 plus 12-50 kit lens.

I wonder whether I would have heard anything if I hadn't asked?

mcwill
14th October 2013, 12:43 PM
The worst bit is I only chased because I noticed Amazon is now stating 1-4 months for delivery of the E-M1 body, although they have stock of the E-M1 plus 12-50 kit lens.

I wonder whether I would have heard anything if I hadn't asked?

I doubt it, I haven't chased since my query two weeks ago and haven't been given any update other than shipments were supposed to commence this week.

If they haven't any stock for your order, which was well before lunch on the 11th there isn't much hope for the rest of us.

wellyboot
14th October 2013, 01:13 PM
I ordered from SRS on 14th September, and although I seemed to be near the top of their list the other week, things seemed to have changed, and they now don't seem to know when they will have the next delivery, or how many units will be delivered. So it looks like retailers are now having problems too.
I can't understand why there are 12-50mm kits available, but no bodies only.
It would just be nice to have a definitive idea of when all of us who are waiting are likely to receive them.
If we were told the first week in November, although I would be disappointed, at least I wouldn't be waiting for a phone call every day!

Chevvyf1
14th October 2013, 01:26 PM
The worst bit is I only chased because I noticed Amazon is now stating 1-4 months for delivery of the E-M1 body, although they have stock of the E-M1 plus 12-50 kit lens.

I wonder whether I would have heard anything if I hadn't asked?


Is it really Amazon have stock ? or a supplier via Amazon ? or Maybe these Kits come from a different plant ? maybe they are on strike ? had bad weather etc., ? there was typhoon/ storm that way,it moved on to India

Xenon
14th October 2013, 01:27 PM
Is it really Amazon have stock ? or a supplier via Amazon ? or Maybe these Kits come from a different plant ? maybe they are on strike ? had bad weather etc., ? there was typhoon/ storm that way,it moved on to India

These are definitely Amazon own stock Chevvy :)

Chevvyf1
14th October 2013, 01:30 PM
These are definitely Amazon own stock Chevvy :)

Well, I am surprised they have not all gone ! IF so many want them and stocks are low ? is their price too high ?

mcwill
14th October 2013, 01:36 PM
I would buy it in a minute if it weren't for...

1) Olympus have debited my account already.

2) I don't have any micro 4/3 lenses just some nice full fat 4/3 glass so require the adapter that is part of the offer from the Olympus shop in order for the body to be any use to me. If I were to purchase from amazon I would still have to wait for the mmf-3 to arrive from Olympus.

wellyboot
14th October 2013, 01:50 PM
For myself, I already have a 12-50mm lens and can't really afford to pay an extra £200 to get the body and a lens I don't need.
I'm pretty sure I won't get the £200 back if I try and sell on the 12-50mm, so I am in the position of having to wait for body only!

jamsa
14th October 2013, 01:54 PM
Looks like back to square one..... A weekly update would be good Olympus! (hint hint).

StephenL
14th October 2013, 02:19 PM
Well, they are Made in China ... and unless there is a fault, the "machines they keep a turning then out and the assembly line keeps on putting them together and Quality Control keeps CHECKING them ... "

Maybe, this "scenario" is a common one in camera manufacturing and channel distribution ??? :rolleyes: HAS this happened with Canikon ?
What makes you declare that there's a general fault? Have you heard something we haven't? And what's China got to do with it? ;)

Chevvyf1
14th October 2013, 02:52 PM
What makes you declare that there's a general fault? Have you heard something we haven't? And what's China got to do with it? ;)

Stephen, they are being "Made in China"

I did not declare theres a fault, I said ...

"... and unless there is a fault, the "machines they keep a turning then out and the assembly line keeps on putting them together and Quality Control keeps CHECKING them ... " "

Why else would there be a delay ? They cannot have got it horribly wrong on pre orders and OTC sales post launch :( ... after all Amazon have stocks :(

Production lines keep on churning ... unless they have to "re tool"

To NOT have enough for your OWN IN HOUSE PRE ORDERS is a travesty ! almost, unbelievable really, except its all on here ... :eek:

StephenL
14th October 2013, 03:03 PM
Olympus did not start releasing the E-M5 for some 2 or 3 months after announcement. For them to release the E-M1 only a couple of weeks after announcement is an improvement in my books, albeit in insufficient numbers to keep up demand.

Maybe Ian can tell us for sure, but I doubt they have separate product lines for each product, like cars. They'll make a batch of, say, E-M1s, then a batch of M5s, then something else, before returning to the M1. It's much more probable that production planning got it wrong than the "Chinese" engineered it wrong.

wellyboot
14th October 2013, 03:08 PM
Stephen, they are being "Made in China"

I did not declare theres a fault, I said ...

"... and unless there is a fault, the "machines they keep a turning then out and the assembly line keeps on putting them together and Quality Control keeps CHECKING them ... " "

Why else would there be a delay ? They cannot have got it horribly wrong on pre orders and OTC sales post launch :( ... after all Amazon have stocks :(

Production lines keep on churning ... unless they have to "re tool"

To NOT have enough for your OWN IN HOUSE PRE ORDERS is a travesty ! almost, unbelievable really, except its all on here ... :eek:

Amazon only have stock of the E-M1 with the 12-50mm lens, and not body only. WEX, and Park Cameras also have stock of the E-M1 with the 12-50mm lens and not body only.
Somehow there seems to be a problem with getting the E-M1 body only!

Chevvyf1
14th October 2013, 03:12 PM
Olympus did not start releasing the E-M5 for some 2 or 3 months after announcement. For them to release the E-M1 only a couple of weeks after announcement is an improvement in my books, albeit in insufficient numbers to keep up demand.

Maybe Ian can tell us for sure, but I doubt they have separate product lines for each product, like cars. They'll make a batch of, say, E-M1s, then a batch of M5s, then something else, before returning to the M1. It's much more probable that production planning got it wrong than the "Chinese" engineered it wrong.

I have no personal experience of the E-M5 - only that when my pre-order came in I offered it here before cancelling it (after reading a couple of reviews that "clearly stated facts" so it was not suitable for me :)

I did not say the Chinese engineered it wrong - just seems a very strange way to do business, promising delivery to IN House Orders first and ... well we know the rest ... :eek:

Chevvyf1
14th October 2013, 03:13 PM
UNLESS they are waiting to hear if Washington have agreed to increasing the USA Overdraft ... as NOT to, would surely affect orders/sales ! :eek:

Ian
14th October 2013, 03:15 PM
Hmmmm I wonder if there is a fault in the camera and they are re engineering it ? Can we be forgiven for originally thinking :rolleyes: Olympus was a reliable manufacturer of the ONE ?

Well, they are Made in China ... and unless there is a fault, the "machines they keep a turning then out and the assembly line keeps on putting them together and Quality Control keeps CHECKING them ... "

Maybe, this "scenario" is a common one in camera manufacturing and channel distribution ??? :rolleyes: HAS this happened with Canikon ?

How can this completely uninformed speculation help anyone?

Ian

jamsa
14th October 2013, 03:22 PM
Middle of October is here and I hope that some stock arrives somewhere in the UK to help allay fears of further backing up of orders. I agree that it's almost unbelievable that a manufacturer can not make sufficient stock in time for a launch even if only to get stockists enough of each kit to prevent the current situation. Did Olympus not have much confidence in their own sales patter and product?

Chevvyf1
14th October 2013, 03:23 PM
How can this completely uninformed speculation help anyone?

Ian

I do not know :(

... but I can guarantee the lack of Olympus communicating with its pre order customers and keeping them up to date - is why there is so much speculation, here and "in the world outside".

The only way to stop speculation is frequent factual updates from Olympus ! After all, had Olympus delivered, or even regularly communicated with its customers, this thread would not even exist :cool:

With the Internet, email and customer Databases there is no excuse ! Had it been 25 years ago and the reliance on POST and letters :eek: well thats another story !

.
.
Ian, As an alternative to this thread, what do you feel all the Olympus Direct pre order Customers should do ?

Ian
14th October 2013, 03:23 PM
I have not been informed that there has been any change in the delivery situation but I have asked for an update if there is any.

Just to remind everyone that there was no chance of everyone getting their camera from the online shop backlog in the very first round of shipments this week. Maybe this is where the confusion lies?

I was told last week and posted here that all body-only back-orders made until that time will be fulfilled in early November. So if you don't get your camera this week you will get it early next month.

If there is any change to that I will let you all know.

Ian

Ian
14th October 2013, 03:32 PM
Update:

I have heard from Olympus re; shop orders just now: There is NO change to the camera supply situation. Some lucky ones will get their camera this week and the rest (apart from 12-40 kits) will get theirs early in November (about 3 weeks from now). 12-40 kits will follow after that.

Ian

wellyboot
14th October 2013, 03:35 PM
Hi Ian
May I ask, does this back order body only situation only apply to those who purchased direct from Olympus, or is that the situation with those of us who have order from UK retailers.
Many thanks

Ian
14th October 2013, 03:36 PM
Hi Ian
May I ask, does this back order body only situation only apply to those who purchased direct from Olympus, or is that the situation with those of us who have order from UK retailers.
Many thanks

I've only sought information regarding the shop - let me see if I can find out what the situation is for dealers.

Ian

wellyboot
14th October 2013, 03:38 PM
I've only sought information regarding the shop - let me see if I can find out what the situation is for dealers.

Ian
Thank you Ian. That would be very helpful.

Xenon
14th October 2013, 04:07 PM
I have not been informed that there has been any change in the delivery situation but I have asked for an update if there is any.

Just to remind everyone that there was no chance of everyone getting their camera from the online shop backlog in the very first round of shipments this week. Maybe this is where the confusion lies?

I was told last week and posted here that all body-only back-orders made until that time will be fulfilled in early November. So if you don't get your camera this week you will get it early next month.

If there is any change to that I will let you all know.

Ian

Thanks for this, Ian.

Speaking personally as someone who was told by Olympus that I would definitely be in the prioritised batch for delivery this week (and indeed posted that on here), I have now been told it's a further 2 weeks wait.

What are we to believe?
Will there be a further delay in 2 weeks time?

No-one can say for sure it seems.

We're talking a relatively large amount of money here, and the communication is still confused/poor from Olympus.

Also, many of us have seen our credit/debit cards charged 2 weeks plus since, which adds salt to the wound.

It is assuming a lot of patience, and loyalty from us pre-orderers isn't it?

Those that have paid have the choice to cancel or sit and face a further wait.
I will do the latter, but under protest.

Chevvyf1
14th October 2013, 04:33 PM
Well, Well, WELL :) It seems like a bit of heavy speculation got you all an update from Olympus :D ... via Ian :cool:

Now everyone knows where they stand with their pre order :D

wellyboot
14th October 2013, 04:41 PM
Well, Well, WELL :) It seems like a bit of heavy speculation got you all an update from Olympus :D ... via Ian :cool:

Now everyone knows where they stand with their pre order :D
So far only those who ordered direct from Olympus have an update on their pre-orders.
However, Ian is very kindly checking what the situation is with retailers, so that those of us who ordered from a UK retail store may have a better idea where we stand, although of course that will be a general overview, and not definitive from each individual retailer!
Ian is a star for helping with this, so deserves lots of thanks!

Ian
14th October 2013, 04:45 PM
Well, Well, WELL :) It seems like a bit of heavy speculation got you all an update from Olympus :D ... via Ian :cool:

Now everyone knows where they stand with their pre order :D

No, I saw a problem and fixed it - no thanks at all to you Chevvy. There were legitimate concerns about additional delays and those I addressed. And there are no additional delays. You taking credit for that is complete nonsense. Instead you posted uninformed speculation that simply made matters worse.

You have your camera, enjoy it and please avoid posting in E-M1 supply issue threads from now on unless you have something genuinely useful to contribute.

Ian

Ian
14th October 2013, 04:49 PM
Thanks for this, Ian.

Speaking personally as someone who was told by Olympus that I would definitely be in the prioritised batch for delivery this week (and indeed posted that on here), I have now been told it's a further 2 weeks wait.

What are we to believe?
Will there be a further delay in 2 weeks time?

No-one can say for sure it seems.

We're talking a relatively large amount of money here, and the communication is still confused/poor from Olympus.

Also, many of us have seen our credit/debit cards charged 2 weeks plus since, which adds salt to the wound.

It is assuming a lot of patience, and loyalty from us pre-orderers isn't it?

Those that have paid have the choice to cancel or sit and face a further wait.
I will do the latter, but under protest.

Please let me know by PM details of the name and email address under which you placed your order and I will verify if you are still on the initial batch going out this week.

I am aware that Mark Shayler from Olympus has emailed all those waiting for cameras and he conveyed exactly the same message from last week. However, it does now appear that those who are on the list to get their cameras this week received the same email. If you are one of those and you have been told you will definitely get a camera this week, that email was not for you.

Ian

Xenon
14th October 2013, 05:08 PM
Please let me know by PM details of the name and email address under which you placed your order and I will verify if you are still on the initial batch going out this week.

I am aware that Mark Shayler from Olympus has emailed all those waiting for cameras and he conveyed exactly the same message from last week. However, it does now appear that those who are on the list to get their cameras this week received the same email. If you are one of those and you have been told you will definitely get a camera this week, that email was not for you.

Ian

Thanks, Ian. PM sent

Grumpy Hec
14th October 2013, 06:27 PM
Update:

I have heard from Olympus re; shop orders just now: There is NO change to the camera supply situation. Some lucky ones will get their camera this week and the rest (apart from 12-40 kits) will get theirs early in November (about 3 weeks from now). 12-40 kits will follow after that.

Ian

Many thanks Ian. I suspect that's the way it's going to stay so I'll carry on with my trusty E3 and be patient. Appreciate your efforts to keep us as informed as you possibly can.

cheers

Hec

George Dorn
14th October 2013, 06:38 PM
Olympus seem to be somewhere between a rock and a hard place!

They could have quietly stockpiled enough cameras (and presumably annoyed their bean counters by doing so) but in staid went for a release as supplies became available, annoying those who were disappointed. They might have fulfilled shop orders before supplying dealers and so annoyed their dealer base but they rationed the supplies and annoyed those who assumed that the online shop would get priority.

(Keeping customers poorly informed is a bad show; charging people for goods they couldn't supply in a timely manner was worse. These folks definitely deserve sympathy.)

I attended the pre-release demo teaser that was held in some sort of partnership with Harrisons in Sheffield. Still preferring bricks and mortar to internet trade I ordered a body there and then. If the shop gets all the next stocks first then I shall be hard put not to have a jolly good whinge about it.

Ian
14th October 2013, 06:57 PM
I have been able to reassure a couple of people who believed that they were on the list for first deliveries that they are definitely still there, regardless of the email they received which caused them to think their order was delayed unexpectedly. One other, unfortunately, had a chance of making the list but didn't but he now knows what his situation is.

So - it's just that same as last week; some will get their cameras this week but most will get them in about 3 weeks from now, unless you ordered a 12-40 kit, when yours will arrive a little later.

Ian

catkins
14th October 2013, 08:27 PM
I have been able to reassure a couple of people who believed that they were on the list for first deliveries that they are definitely still there, regardless of the email they received which caused them to think their order was delayed unexpectedly. One other, unfortunately, had a chance of making the list but didn't but he now knows what his situation is.

So - it's just that same as last week; some will get their cameras this week but most will get them in about 3 weeks from now, unless you ordered a 12-40 kit, when yours will arrive a little later.

Ian

I bet you never thought that the trip to Ireland was going to be the calm before the storm!
There's no doubt a few pre-release purchasers do deserve a nice apology from Olympus for some of the more obvious mistakes, but it does seem that Olympus also owe you a big thank you for helping to try to quell the storm waves created in our anxiety to see the camera ASAP.
It's been a difficult balancing act for you, and I'm sure quite a stressful time despite the fact that you are only the messenger, but I hope that the silent voices of those more patient or lucky to have ordered the 12-40mm kits (which were known to be due later than the E-M1 itself) will also be soothing your furrowed brow. As Olympus is beginning to react to the stock versus orders conflict, so hopefully you will be able to relax and enjoy what most of us think is a job well done!
And Olympus, please make sure that you give Ian a well deserved thank you (or at least the OMD E-M1 lens cloth!!) for when the dust has settled.

Regards
Chris

PS: November is my Christmas and, like a child waiting beside the Christmas tree, I really hope that item on the top of my present list is there wrapped in a UPS sticker. Now how do I practice my petulant >:( pout?!!

raichea
14th October 2013, 10:02 PM
I agree that speculation about the delays is unhelpful... there can be many different reasons. Anyone that has worked in a product development environment for a reasonable length of time will be well-versed in the pitfalls that can crop up - the suggestions here cover only a small percentage of situations that can cause delay.

As has been said before, Olympus' biggest failing has been lack of communication. The performance of the online shop in this regard has been pitiful, and certainly not acceptable from an international company. If I were in my current position and I knew I could get my order from another source, I would cancel immediately. However, the situation is that I want the items I ordered and I doubt I'd get them any quicker elsewhere.

I'd like to think that Olympus would recognise the patience and loyalty of its customers and offer a suitable reward, but that may be wishful thinking :).

Steve

Chevvyf1
15th October 2013, 06:51 AM
No, I saw a problem and fixed it - no thanks at all to you Chevvy. There were legitimate concerns about additional delays and those I addressed. And there are no additional delays. You taking credit for that is complete nonsense. Instead you posted uninformed speculation that simply made matters worse.

You have your camera, enjoy it and please avoid posting in E-M1 supply issue threads from now on unless you have something genuinely useful to contribute.

Ian


Ian, just a few points :)

I have an order direct with Olympus - Nicks E-5 replacement with Grip & Adaptor ! :D Nicks choice of supplier, not mine!

I have had something genuinely useful to contribute here, many times :cool:

I never took any credit - I did give it to you and this forum ! vis

... " ... Well, Well, WELL It seems like a bit of heavy speculation got you all an update from Olympus ... via Ian

Now everyone knows where they stand with their pre order " .. :D

If I had no concerns about a delivery from Olympus - I sure would not be in "here" :)


I am using my One but not posting images here, well on the forum - nor anywhere, as it may upset those waiting being "in your face" !

Tx *yes

wellyboot
15th October 2013, 07:29 AM
Now everyone knows where they stand with their pre order "

Not everyone, but only those that have pre-ordered direct from Olympus.
Ian is kindly finding out what the retailer situation is for those of us who opted to pre-order from a UK dealer.

Ian
15th October 2013, 10:08 AM
Dealer orders will follow a fairly similar pattern. Next body only stocks should be in to dealers at the beginning of November (so about 2 weeks give or take a few days).

12-40 kits will be in the first half of November. 12-50 kits should be in stock before the others.

Ian

G2EWS
15th October 2013, 10:16 AM
Hi Ian,

Do you know which courier they use for the direct orders?

Best regards

Chris

mcwill
15th October 2013, 10:23 AM
I believe it's DHL. At least I was promised a DHL tracking number when shipped.

wellyboot
15th October 2013, 10:51 AM
Dealer orders will follow a fairly similar pattern. Next body only stocks should be in to dealers at the beginning of November (so about 2 weeks give or take a few days).

12-40 kits will be in the first half of November. 12-50 kits should be in stock before the others.

Ian

Thank you so much for this info Ian. I really appreciate it.
All I have to do now is try and be patient for 2 weeks - not easy for us women!! :D
It does look like it will be worth the wait though!

G2EWS
15th October 2013, 03:53 PM
Well done Olympus!

Just received email to say mine will be on it's way tomorrow and I will also receive a tracking code.

That is the way to do it.

Regards

Chris

jamsa
15th October 2013, 04:01 PM
Well done Olympus!

Just received email to say mine will be on it's way tomorrow and I will also receive a tracking code.

That is the way to do it.

Regards

Chris

Was that body or 12-50 kit?

Ian
15th October 2013, 04:07 PM
There is a Chris G on the list I have here so that would be for the body only.

Ian

G2EWS
15th October 2013, 04:49 PM
Was that body or 12-50 kit?

As Ian says, that is body only. Already have the 12 - 50 and didn't want to wait for the 12 - 40 as I have the Panasonic 12 - 35 anyway.

Going to miss receiving it for a quick one day trip to Northern France. But will at least give me a couple of weekends to get my head around it before going up to Lakeland Photographic Holidays.

I wanted to take two bodies and really didn't want to take my D3S with all my lenses. So now I get to take the EM5 with EM1 and all the lenses!

http://www.lakelandphotohols.com/

Best regards

Chris

Olybirder
15th October 2013, 05:00 PM
Well done Olympus!

Just received email to say mine will be on it's way tomorrow and I will also receive a tracking code.

That is the way to do it.

Regards

Chris
Hi Chris. I, too, have just received a similar email and my E-M1 body is being dispatched tomorrow morning. He is emailing me the tracking code, after he has taken his pregnant wife to the doctors (it is all about deliveries for him at the moment!) Hopefully, I should be receiving the camera with the extra bits on Thursday or Friday, just in time for the weekend.

That is wonderful news. Fingers crossed.

Ron

simonknee
15th October 2013, 05:13 PM
Hurrah!!!!!!! Thank you Ian for expediting this. There may be a fun weekend ahead!

...just a quick update on your E-M1 order.
The first E-M1 bodies are finally in our shop warehouse now. The camera will be dispatched to you tomorrow morning via express along with the two promotion items....
...usually takes 1-2 days (so you should get the camera either on thursday or on friday).
...
Mit freundlichen Grüßen - Best Regards
André Kellerberg

paullus
15th October 2013, 05:32 PM
I wonder Ian if you have access to any figures relating to the number of pre-orders received for the E-M1 in the UK and Globally?
For a major manufacturer not to be able to meet demand makes me think the demand must be absolutely unprecedented.

Steve

Olybirder
16th October 2013, 03:54 PM
I was expecting to receive an email informing me of my tracking number today but so far it has not appeared.

I then decided to have a look at my Order Overview in my Account on the online shop site and was taken aback to discover that, whereas previously it just showed 'E-M1 Body', it has now been joined by a second 'E-M1 Body'. I hope that is a way of them supplying the grip and adapter with the camera when they were not on the original order. Time to panic again? I don't want two bodies. :eek:

Ron

The Saint
16th October 2013, 04:04 PM
Ron

I've not had any email's from Olympus, other than the generic one that when to everyone about the delays. So just assumed I wasn't on the current batch and would be notified only when the second batch in November is ready.

Just looked at my account now and I also have listed to sets.

Purchase #(not that silly) 11/09/2013
E-M1 Body
HLD-7
MMF-3 Four Thirds Adapter
E-M1 Body
HLD-7
MMF-3 Four Thirds Adapter

So might be getting two sets too!

Simon

wellyboot
16th October 2013, 04:19 PM
No wonder they are in short supply if they are sending two bodies with each order!! :D ;)

The Saint
16th October 2013, 04:20 PM
No wonder they are in short supply if they are sending two bodies with each order!! :D ;)

And they'll have trouble trying to charge me for two!

Simon

Olybirder
16th October 2013, 04:27 PM
Ron

I've not had any email's from Olympus, other than the generic one that when to everyone about the delays. So just assumed I wasn't on the current batch and would be notified only when the second batch in November is ready.

Just looked at my account now and I also have listed to sets.

Purchase #(not that silly) 11/09/2013
E-M1 Body
HLD-7
MMF-3 Four Thirds Adapter
E-M1 Body
HLD-7
MMF-3 Four Thirds Adapter

So might be getting two sets too!

Simon
That is even more bonkers than mine Simon. I was hoping that my Order Overview might have been updated to show the HLD-7 and MMF-3 but they are still absent. I have no idea what is happening but hopefully an E-M1 with the grip and adapter will turn up in the next couple of days. :confused:

Ron

StephenL
16th October 2013, 04:33 PM
No wonder they are in short supply if they are sending two bodies with each order!! :D ;)
Well, you know who to order from now - Ron and Simon!

wellyboot
16th October 2013, 04:40 PM
Don't tempt me Stephen!! ;)
I am bored with waiting now, and John suggested I go and look at the Panasonic GX7 over the weekend!! :eek:

The Saint
16th October 2013, 04:40 PM
Well, you know who to order from now - Ron and Simon!

Well can't complaint with a BOGOF! Last couple of weeks think some people wanted to use though words with another intent.

Simon

Olybirder
16th October 2013, 04:42 PM
Well, you know who to order from now - Ron and Simon!
That's a good idea Stephen. How many do you want? They are cheaper by the boxful.

Ron

Xenon
16th October 2013, 04:59 PM
Ron

I've not had any email's from Olympus, other than the generic one that when to everyone about the delays. So just assumed I wasn't on the current batch and would be notified only when the second batch in November is ready.

Just looked at my account now and I also have listed to sets.

Purchase #(not that silly) 11/09/2013
E-M1 Body
HLD-7
MMF-3 Four Thirds Adapter
E-M1 Body
HLD-7
MMF-3 Four Thirds Adapter

So might be getting two sets too!

Simon

Me too!
What wonderful compensation for being in the later batch for delivery!

All is forgiven, Olympus *yes

Olybirder
16th October 2013, 05:04 PM
They are breeding faster than fruit flies. :D

Ron

Wee man
16th October 2013, 05:48 PM
Disappointed to read that a body was sent to a person with a kit order whilst body only orders are still waiting which puts them further down the line to order the grip & adapter if there are any left? Although with the lock up problems commented on in another thread maybe it will give time to cancel if needed.

photo_owl
16th October 2013, 06:15 PM
Disappointed to read that a body was sent to a person with a kit order

How a retailer deals with a customer (and what the customer agrees with the retailer) hardly seem relevant in this context.


whilst body only orders are still waiting which puts them further down the line to order the grip & adapter if there are any left?

unless you have already registered for the grip / adapter you aren't in any line, and (somewhere on here) Ian has already advised that Olympus have confirmed that those who have registered will have an extended period to complete their purchase and submit the proof of purchase etc to claim the offer. Presumably (dangerous I know) Olympus will communicate any revised deadline for submissions to outstanding registrations at some point...

Grumpy Hec
16th October 2013, 07:32 PM
How a retailer deals with a customer (and what the customer agrees with the retailer) hardly seem relevant in this context.




unless you have already registered for the grip / adapter you aren't in any line, and (somewhere on here) Ian has already advised that Olympus have confirmed that those who have registered will have an extended period to complete their purchase and submit the proof of purchase etc to claim the offer. Presumably (dangerous I know) Olympus will communicate any revised deadline for submissions to outstanding registrations at some point...

As communications from the Olympus shop are rarer than hens teeth. I would not presume such a thing. I still have two email queries unanswered from a week ago which I regard as simply rude. I've given up on them and rely on Ian instead for information which he shouldn't have to do.

Hec

bilbo
16th October 2013, 07:46 PM
I still have two email queries unanswered from a week ago which I regard as simply rude.
Which email address are you using to send your queries? All my emails have been answered courteously and promptly...

bredman
16th October 2013, 08:20 PM
How a retailer deals with a customer (and what the customer agrees with the retailer) hardly seem relevant in this context.

Absolutely. Maybe i should have kept my mouth shut. I ordered a body and lens, i have been sent the body, am i complaining about the missing lens, NO. Too much whining and moaning at anything around here ... too much 'I want and i want it now'. My split kit is not at all relevant or anyone's business, i was 10th in their queue, ain't my fault.

wellyboot
16th October 2013, 08:54 PM
Absolutely. Maybe i should have kept my mouth shut. I ordered a body and lens, i have been sent the body, am i complaining about the missing lens, NO. Too much whining and moaning at anything around here ... too much 'I want and i want it now'. My split kit is not at all relevant or anyone's business, i was 10th in their queue, ain't my fault.

I apologise if I have upset you bredman, or anyone else by asking Ian what the situation was with retailers and bodies.
Mentioning my impatience, was done tongue in cheek, and I hope I haven't come across as whining and moaning, and demanding that "I want it now". If I have I am sorry.

bredman
16th October 2013, 09:41 PM
I apologise if I have upset you bredman, or anyone else by asking Ian what the situation was with retailers and bodies

Nay bother :). I may have been cranky earlier and read the post and associated likes as a complaint, or at least i was in a state of shock -- my better half told me just before that she's just bought a house. :eek:

Pax forum.

wellyboot
16th October 2013, 10:03 PM
Nay bother :). I may have been cranky earlier and read the post and associated likes as a complaint, or at least i was in a state of shock -- my better half told me just before that she's just bought a house. :eek:

Pax forum.

Thank you for accepting my apology. I think the post of mine you refer to is this one below, where I did put an emoticon in order to qualify my tongue in cheek comment.
"Thank you so much for this info Ian. I really appreciate it.
All I have to do now is try and be patient for 2 weeks - not easy for us women!! :D
It does look like it will be worth the wait though!"
After all these years using the internet and forums I still don't seem to be able to express myself in the way I intend! ;)
I hope it's a nice house by the way! :eek:

bredman
16th October 2013, 11:54 PM
Thank you for accepting my apology.

There are crossed wires here. You shouldn't at all apologise, it wasn't your post but someone else's. When you offered an apology i assumed it was your post that irked me as i didn't re-read the thread. Someone complained about my split kit (or at least it read like a complaint) and folks 'liked' the post, i thought it was a bit silly and unwarranted. It's in the past now. On we go. :)

wellyboot
17th October 2013, 12:03 AM
There are crossed wires here. You shouldn't at all apologise, it wasn't your post but someone else's. When you offered an apology i assumed it was your post that irked me as i didn't re-read the thread. Someone complained about my split kit (or at least it read like a complaint) and folks 'liked' the post, i thought it was a bit silly and unwarranted. It's in the past now. On we go. :)

And there's me being upset all night thinking I had caused a ruckus! :rolleyes:
I am such a twit sometimes! I shall blame lack of sleep, and my inability to read a thread on a forum! ;)
Anyway at least we are sorted now!

Grumpy Hec
17th October 2013, 06:31 AM
Which email address are you using to send your queries? All my emails have been answered courteously and promptly...

The one on the "contact us" page of the Oly shop. I have had one out of three answered from there.

As I say I've given up on them and I'm now just being patient regarding the actual delivery. It's a finite resource in terms of supply and I'm assuming it will arrive in 2/3 weeks time. My unhappiness is very much about the way the situation has been handled rather than the final outcome itself.

As someone who runs a support organisation working with major global companies seeing the way this has been done ticks so many boxes on how not to handle what is after all an awkward situation. In many ways having demand exceed short term supply is a great problem for a company to have but it is still a problem and I'm afraid the handling has been poor based on my personal experience.

Hec

bilbo
17th October 2013, 06:35 AM
I've been liaising with André Kellerberg who has been fantastic. He has been very responsive and has been mentioned several times by other forum members.

Chevvyf1
17th October 2013, 07:06 AM
The one on the "contact us" page of the Oly shop. I have had one out of three answered from there.

As I say I've given up on them and I'm now just being patient regarding the actual delivery. It's a finite resource in terms of supply and I'm assuming it will arrive in 2/3 weeks time. My unhappiness is very much about the way the situation has been handled rather than the final outcome itself.

As someone who runs a support organisation working with major global companies seeing the way this has been done ticks so many boxes on how not to handle what is after all an awkward situation. In many ways having demand exceed short term supply is a great problem for a company to have but it is still a problem and I'm afraid the handling has been poor based on my personal experience.

Hec


Hec, Maybe there is a Consultancy Fee for you here :) and that will pay for your ONE ? I have found it so interesting, I have saved screens for slideshows on how not to do it :) and written it all up as a Case Study - from my very personal experience of Nicks E-5 replacement/Christmas pressie:eek: So I shall be making a ONE or two ONEs out of selling that :)

But the final brick in the wall, shall be "Why ?" answered - because without a doubt there must be ONE reason - probably a string of disasters, from which to recover from ! Maybe a database got corrupt by a virus ? a member of staff filed papers in the WPB ? Phenominal pre orders ... ? but one day it shall all come out ...

I really do feel for you, as you like me had "let go" your kit to part fund this purchase :( and that waiting "without kit" is just interminable ...

BUT I can say, you shall LURVE IT tremendously ! and I am regretting selling ONE lens :rolleyes: just one :rolleyes: as it was my very FAV :eek: so I am saving for a replacement :cool:

Wee man
17th October 2013, 07:47 AM
Only read the above I take it I am the someone else I made the comment regarding what SRS had done in supplying a body only with the lens to follow. Good luck to you for getting your kit if it had been me I would have taken the offer as well.
It was just that others who wanted body only were told none were available and find SRS are helping others. Sorry if you took this personally if was not directed at you. Enjoy your new body.

StephenL
17th October 2013, 08:53 AM
I too have just caught up with this post. The info I got was that some people had ordered the 12-40 kit. Obviously they and the store were aware there would be an extra delay because of the lens. However, SRS decided to offer these customers body-only with lens to follow.

At one point I was told by SRS (my LOCAL, regular, dealer) that I was next on list. Then I discovered I had been dropped back. That's life. No-one can blame you for accepting the body - I certainly would have done the same.

I decided to go elsewhere, where they had free stock. As far as I know, SRS still haven't had any new deliveries.

Wee man
17th October 2013, 01:48 PM
Just had an email from SRS. They are expecting a delivery next week.

wellyboot
17th October 2013, 03:04 PM
Just had an email from SRS. They are expecting a delivery next week.

But did they say if you would receive anything from that delivery?? ;)

Wee man
17th October 2013, 05:19 PM
No I may get fitted in depending on what they get!

wellyboot
17th October 2013, 06:43 PM
No I may get fitted in depending on what they get!
Good luck!

jamsa
17th October 2013, 06:55 PM
I was told by ffordes that they expected a deliverythis week and I might have had a chance of one.... But since then not a peep.....I'm sure they would have rung me if my luck had changed!

ayewing
17th October 2013, 08:57 PM
Same here. I ordered the camera body + 12-40 f2.8 lens. I have seen some reports that these kits will not be available till November.

Patience is said to be a virtue.
I am sure we have a lot of virtuous members on this forum. :D

benvendetta
17th October 2013, 09:00 PM
Same here. I ordered the camera body + 12-40 f2.8 lens. I have seen some reports that these kits will not be available till November.

Patience is said to be a virtue.
I am sure we have a lot of virtuous members on this forum. :D

I thought that it was always going to be November for that particular kit.

jamsa
17th October 2013, 09:22 PM
I thought that it was always going to be November for that particular kit.

.... and perhaps mid Nov from reading on here which is another month away... I would really like a target date from Olympus by which they anticipate all current retailers orders to date would be met. Perhaps a similar target date for all pre registrations by 30th September.

Just a suggestion ;-)