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View Full Version : Olympus warranties - they CAN be transferred


Ian
11th May 2012, 08:29 AM
I saw a mention in a recent thread here that referred to the transferability of Olympus warrantys. The belief, based on a previous communication with Olympus UK, was that warranties can't be transferred. So I queried this with Olympus UK as I wasn't sure the original information was correct. This is the reply:

So long the camera is still within the warranty period and a proof of purchase from the original retailer is provided, the warranty will be honoured.

We only refuse second hand cameras where someone is trying to use their e-bay receipt or similar as proof of warranty when they bought the camera second hand.

So there you have it! :)

Ian

Kiwi Paul
11th May 2012, 08:40 AM
That's good to know, makes the purchase of used gear that bit less risky.

Paul

jdal
11th May 2012, 08:55 AM
I too queried Oly support, very recently, while I was on to them about a different matter and the statement I got from that person was to the effect of: "theoretically the warranty is not transferrable, but we wouldn't check to make sure you were the purchaser." It all seemed a bit vague and strange. So I've just read all the small print on the warranty card, and I never saw the words "not transferrable", it just refers to "the customer", and indeed implies that if you can prove the item is under warranty then they'll honour it.

Thanks for clearing the matter up in a more formal manner. *chr

As a final note, I have found Oly support to be very reasonable and not at all dogmatic about things such as this. A bit chaotic sometimes, but never unreasonable.

crimbo
11th May 2012, 05:06 PM
Thanks Ian
that should be a bonus for some sellers...and buyers

zuikooh
16th January 2014, 07:42 PM
good to know! also towards Olympus europe?

KennyC
24th March 2017, 10:32 AM
In the past couple of years I have sold an Oly Stylus-1 and an Oly XZ-2 and each time I phoned Olympus UK and I was told that warranty is not transferable and I made that clear to the buyers. Maybe Oly do not check, but there must still remain some risk. As also being a Canon user, I have bought grey market bodies and lenses with warranty cards that stated clearly that the warranty was only valid in USA and Canada, yet two L series lenses were repaired inside the warranty period by Canon UK. So maybe manufacturers are sympathetic, or too bothered to make checks. But I still believe that used prices compared to new grey market prices are just too high.

KennyC
24th March 2017, 12:48 PM
Apologies for confusing the issue. I posted the above before I saw the posting with what seems to be a clear policy statement from Olympus. The matter seems to be cleared up.

timboo
31st March 2017, 12:50 PM
My Olympus 2.5 yr warranty ends in June so to safeguard myself I rang today to enquiring about extending my warranty. They offer a further 3 yrs for 99, to my disappointment they wont let me as I should have done it within the 2 years.
seems silly they differentiate between a 2 yr warranty and 2.5 yrs and insist on doing so within that time frame afterall awarranty is a warranty.
Olympus say there is now nothing they can do. Feel slightly cheated as had it been clear from outset without having to read loads of small print id have rang just before christmas as im a very organised person. If i hadnt have been given the 6 months free id have naturally rang before the 2 years enquiring.
Luckily nothing is wrong with my camera at present, which is the only bonus.

Olybirder
31st March 2017, 12:55 PM
If you extend the warranty within two years do you get five years cover or five and a half years?

Ron

Bengeo
31st March 2017, 01:29 PM
If you extend the warranty within two years do you get five years cover or five and a half years?

Five and a half years (you have to translate US calendar dates below) ....

http://www.bengeo.com/images/warranty.jpg

Olybirder
31st March 2017, 01:34 PM
Thanks Andy. It seems like a bit of a no brainer to me to take out the extra cover on what is a very complex and expensive-to-repair camera. It sounds like 99 very well spent.

Ron

timboo
31st March 2017, 01:48 PM
Thanks Andy. It seems like a bit of a no brainer to me to take out the extra cover on what is a very complex and expensive-to-repair camera. It sounds like 99 very well spent.

Ron

Couldnt agree more would have been nice to have the option mind 🤔