PDA

View Full Version : HELP! Am I missing something?


g9ern
3rd August 2011, 01:05 PM
I've just bought an E520 but there seems to be a problem - I can't achieve a focus lock.
It came with the 40-150 zoom and this is OK on another body and I've tried a different lens on the 520 - no different.
I went through the menus then reset then went through the menus again, still no joy.
The only thing I haven't done yet is compared the settings to my E510.
Any ideas or is the body faulty?

Zuiko
3rd August 2011, 01:28 PM
Does the body even attemot to focus the lens? If not it might be set to manual focus.

Another problem could be dirty lens contacts in the body, try giving the a careful clean.

Does the lens lock positively when mounted on the body, without any play? Damage to the lens mount on the body is another possibility.

Good luck, hope it's easily sorted.

g9ern
3rd August 2011, 01:48 PM
Hi John

Thanks for your prompt reply.

The camera does attempt to focus. As you activate the AF (set to Fn button) there is a delay before the lens focus 'zooms' out and back without achieving lock.

I've rubbed the contacts with a clean cotton bud but no difference.

There is no undue play in the mounting.

Ian

Zuiko
3rd August 2011, 04:07 PM
Hopefully some others will chip in with ideas. My only other thought at this stage, is it set to single or continuous AF?

Nick Temple-Fry
3rd August 2011, 04:11 PM
When you half press the shutter - does the f-number display in the viewfinder, or does it remain blank. If the latter then it does suggest the contacts (or something else in the connection twixt camera/lens) is at fault.

Nick

g9ern
3rd August 2011, 04:15 PM
John

The camera is set to S-AF+MF at present. Just tried it on C-AF and it behaves exactly the same.

Nick

The f-number etc is displayed.

I'm thinking the camera is malfunctioning.

Ian

Zuiko
3rd August 2011, 06:36 PM
Must admit it seems to be a case of return to seller, what a nuisance.

peak4
3rd August 2011, 07:05 PM
You could try blowing out the AF sensor window in the throat of the camera, at the bottom, just behind the lens mount. There could be a bit of fluff in there.
I don't have an E520 myself, but how does the live view work. Can you get it to focus in LV mode? (this would only be relevant if you can set it to Contrast AF in LV mode)


Good luck

g9ern
4th August 2011, 10:01 AM
Thanks for all your help but still no joy.

I've contacted the seller about sending it back and he says he won't accept returns.

Since it was from Ebay I guess I'll have to make a claim.

Howi
4th August 2011, 12:49 PM
Thanks for all your help but still no joy.

I've contacted the seller about sending it back and he says he won't accept returns.

Since it was from Ebay I guess I'll have to make a claim.

It's not a return if it is faulty!
Get your claim in to ebay.

meach
4th August 2011, 01:02 PM
He has no choice if it's faulty - you're covered by the Sale of Goods Act.

g9ern
4th August 2011, 02:24 PM
Howi/Paul
I know, he's not willing to give me his address so it's off to Ebay we go!

DJMC
4th August 2011, 03:32 PM
He has no choice if it's faulty - you're covered by the Sale of Goods Act.

Not if it's 2nd hand. Applies to new goods from a retailer only (or services).
It IS covered by contract law however, but ebay claim is easier and cheaper!

Have you tried re-setting defaults?

Ebay claim seems the best way. Usually works out fine, but a lengthy process!

:rolleyes:

g9ern
4th August 2011, 03:35 PM
Not if it's 2nd hand. Applies to new goods from a retailer only (or services).
It IS covered by contract law however, but ebay claim is easier and cheaper!

Have you tried re-setting defaults?

Ebay claim seems the best way. Usually works out fine, but a lengthy process!

:rolleyes:

Yes, unfortunately I have had to do this before and it usually comes out on the buyers side.

Yes I tried the reset this morning.

Ian
4th August 2011, 04:15 PM
Not if it's 2nd hand. Applies to new goods from a retailer only (or services).
It IS covered by contract law however, but ebay claim is easier and cheaper!

Have you tried re-setting defaults?

Ebay claim seems the best way. Usually works out fine, but a lengthy process!

:rolleyes:

Not sure this is correct - any item sold (especially by a business - does the vendor have a 'shop' on eBay?) must meet the description as advertised and autofocus is fundamental to the operation of the camera.

Ian

Zuiko
4th August 2011, 04:18 PM
Make sure you give him bad feedback on ebay! It might be a good idea to post his ebay user ID here so we can all avoid using him in future. :)

DJMC
4th August 2011, 04:33 PM
Not sure this is correct - any item sold (especially by a business - does the vendor have a 'shop' on eBay?) must meet the description as advertised and autofocus is fundamental to the operation of the camera.

Ian

I see where you're coming from but as I see it, it must match the description but doesn't have to work unless it IS from a business seller! That part is reserved for new items. See below - seems daft I know!

If the seller is just Joe Bloggs he's not covered by the Sale and Supply of Goods and Services Act as far as an automatic refund/replacement goes, but he is covered by general contract law, apart from any ebay rules that apply to him.

"Your consumer rights

When you buy an item from a trader (eg a shop or online shop) the law says the item must be:

of satisfactory quality – last for the time you would expect it to and be free of any defects
fit for purpose – fit for the use described and any specific use you made clear to the trader
as described – match the description on packaging or what the trader told you
If an item doesn’t meet any of these rights, it is faulty and you will usually have the right to a:

repair
replacement
refund
These rights apply to most items you buy from a shop, including sale items. You may have additional rights to these if you have a warranty (see link below).

If the trader makes a fault known to you and you buy the item, you can’t return it unless you discover a different fault.

You have fewer rights if you buy your item from a private seller, eg in an online auction or from a newspaper advert. The items only have to match the description given by the seller and be theirs to sell."


http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Yourconsumerrightswhenbuyinggoodsandservices/DG_182935

Strange but true???


;)

g9ern
4th August 2011, 06:11 PM
I have just raised a dispute with Ebay.

This is the last e-mail from the seller - such a nice chap!


"That is last email, I am sending you.
1. You did not open, and check the camera in front of courier.
2. You were attaching different equipment to the camera.
3. I sent a working, mint condition camera in really good price, and now, after destroying
it (that is how it looks like from the law point of view after not checking the camera on collection) you want to return it.

I will not accept the return of the camera you have damaged."

DJMC
4th August 2011, 06:22 PM
I have just raised a dispute with Ebay.

This is the last e-mail from the seller - such a nice chap!


"That is last email, I am sending you.
1. You did not open, and check the camera in front of courier.
2. You were attaching different equipment to the camera.
3. I sent a working, mint condition camera in really good price, and now, after destroying
it (that is how it looks like from the law point of view after not checking the camera on collection) you want to return it.

I will not accept the return of the camera you have damaged."

What's his feedback score at present (no./%) ?

:(

g9ern
4th August 2011, 06:33 PM
Feedback 17 with 100% rating

paullus
4th August 2011, 07:30 PM
Hi.
I'm really sorry to hear of your problem.
I do recall having a problem with the contacts on my E520 after several months of use.
I know you have carefully cleaned the contacts but if I remember rightly the contacts are spring loaded. To fix mine I cleaned the contacts with isopropyl alcohol and quickly but gently depressed the contacts on the camera body and the lens down against the spring several times with a sharp pencil or similar to clean the contacts in their sockets. I've also had to do the same with a flash unit in the past.
I think a small layer of corrosion or gunge can build up which interrupts the conductivity of the contact surfaces the alcohol is an excellent degreaser which evaporates very quickly. You can get it from a chemist in the UK (or off the shelf in French supermarkets!) It may be worth a try before you give up.

This link also describes another forum members experience. http://e-group.uk.net/forum/showthread.php?t=12991

If this doesn't help then name and shame the seller who sounds like a complete T****R
Good luck.

Steve.

g9ern
5th August 2011, 09:46 AM
Hi.
I'm really sorry to hear of your problem.
I do recall having a problem with the contacts on my E520 after several months of use.
I know you have carefully cleaned the contacts but if I remember rightly the contacts are spring loaded. To fix mine I cleaned the contacts with isopropyl alcohol and quickly but gently depressed the contacts on the camera body and the lens down against the spring several times with a sharp pencil or similar to clean the contacts in their sockets. I've also had to do the same with a flash unit in the past.
I think a small layer of corrosion or gunge can build up which interrupts the conductivity of the contact surfaces the alcohol is an excellent degreaser which evaporates very quickly. You can get it from a chemist in the UK (or off the shelf in French supermarkets!) It may be worth a try before you give up.

This link also describes another forum members experience. http://e-group.uk.net/forum/showthread.php?t=12991

If this doesn't help then name and shame the seller who sounds like a complete T****R
Good luck.

Steve.

Still no joy.
The other worrying point (I'm sure I mentioned it initially) is the obvious delay when you activate the AF.

My main worry now is that assuming Ebay provide me with a return address, is that he will refuse to accept the package.

Anyone any idea what happens then?

Kiwi Paul
5th August 2011, 10:41 AM
It may be dirt on the focus sensor, I had to clean an E520 that had the same problem you are experiencing.

If you are prepared to have a go you remove the lens and then have to gently lift the mirror as you lift it a small sub mirror under the main mirror will appear it folds up under the main mirror so you have to hold it in such a position that you can gently swab it with a cotton bud soaked in alcohol or good quality lens cleaner. Then lift the mirror all the way and look into the body you will see a recess below the sensor try to use the cotton bud to clean the sensor in there, it's hard to see though, use a blower too to remove any dust but hold the camera face down so any debri falls out the lens space.

Paul

Ian
5th August 2011, 11:25 AM
What's his feedback score at present (no./%) ?

:(

Completely out of order! He's trying to bully you. You should copy that email to eBay customer support.

Ian

g9ern
5th August 2011, 11:31 AM
Completely out of order! He's trying to bully you. You should copy that email to eBay customer support.

Ian

Don't worry, I'm not fazed by him.

He actually said something worse than that to Ebay in his first response to my opening a claim.

eviscerator
5th August 2011, 11:32 AM
Thanks for all your help but still no joy.

I've contacted the seller about sending it back and he says he won't accept returns.

Since it was from Ebay I guess I'll have to make a claim.

That's not how It should work. Or at least if at the moment of the purchase, the user claimed the camera to be working, nowhere in the world he could refuse a possible return.

On the other side, if the focus works but doesn't lock, there's a chance that some dirt got in front of the AF sensor as Woofmix said. Still, if you want to try to clean it, I would be extremely careful when doing so.

g9ern
5th August 2011, 11:32 AM
It may be dirt on the focus sensor, I had to clean an E520 that had the same problem you are experiencing.

If you are prepared to have a go you remove the lens and then have to gently lift the mirror as you lift it a small sub mirror under the main mirror will appear it folds up under the main mirror so you have to hold it in such a position that you can gently swab it with a cotton bud soaked in alcohol or good quality lens cleaner. Then lift the mirror all the way and look into the body you will see a recess below the sensor try to use the cotton bud to clean the sensor in there, it's hard to see though, use a blower too to remove any dust but hold the camera face down so any debri falls out the lens space.

Paul

I'm might resort to that if I lose my claim but if I try it then I might lose any chance of a refund.

Anyone know what Olympus service costs are like?

Zuiko
5th August 2011, 02:34 PM
He sounds like a nasty peice of work and a disgrace to the ebay community. Good luck with your claim, if it does fail it might be worth revealing his ebay ID so we can all ask awkward and revealing questions on his future items for sale.

peak4
5th August 2011, 03:37 PM
He sounds like a nasty peice of work and a disgrace to the ebay community. Good luck with your claim, if it does fail it might be worth revealing his ebay ID so we can all ask awkward and revealing questions on his future items for sale.

I'll leave you to work it out John, but if you enter e-520 14-150* into ebay advanced search, and tick the completed listings box it doesn't leave many choices, particularly with 17 @100% feedback.

paullus
5th August 2011, 03:48 PM
Sorry the cleaning didn't work. It does sound as if you've been sold a dud.
Did you pay using Paypal? If so ring them immediately and tell them what has happened. I think Ebay's buyer protection is pretty effective.
If you didn't use Paypal ring your local Citizens Advice Bureau. Yours will not be the first case of this nature and they will be able to tell you exactly what your rights are.
Consider also the small claims court.
The person who sold you the

Olympus E-520 + Zuiko Digital 40-150 f3.5-4.5 +extras

has now got an 18 positive Ebay feedback.

Good luck.

Steve.

g9ern
5th August 2011, 06:46 PM
Sorry the cleaning didn't work. It does sound as if you've been sold a dud.
Did you pay using Paypal? If so ring them immediately and tell them what has happened. I think Ebay's buyer protection is pretty effective.
If you didn't use Paypal ring your local Citizens Advice Bureau. Yours will not be the first case of this nature and they will be able to tell you exactly what your rights are.
Consider also the small claims court.
The person who sold you the

Olympus E-520 + Zuiko Digital 40-150 f3.5-4.5 +extras

has now got an 18 positive Ebay feedback.

Good luck.

Steve.

Hi Steve

I'm pretty confident it will work out OK (famous last words?).

It used to be a case of going through Paypal, but now I think it is normally sorted out on the Ebay side.

Not been a good week as someone seems to have lifted an E3 I was getting from someone on the forum here, but that's another story.

Ian

Ian
9th August 2011, 09:04 AM
This might be of interest:

http://reviews.ebay.co.uk/Sold-as-seen-as-is-no-returns_W0QQugidZ10000000002394120

Unless the item was advertised as having a fault, he can't deny your right to return it. But of course you wouldn't want to return ut until you were guaranteed a refund.

It's actually a criminal offence in some circumstances to advertise something 'as seen' too but that's probably a different debate...

Ian

g9ern
9th August 2011, 10:02 AM
This might be of interest:

http://reviews.ebay.co.uk/Sold-as-seen-as-is-no-returns_W0QQugidZ10000000002394120

Unless the item was advertised as having a fault, he can't deny your right to return it. But of course you wouldn't want to return ut until you were guaranteed a refund.

It's actually a criminal offence in some circumstances to advertise something 'as seen' too but that's probably a different debate...

Ian

Thanks Ian.

What an excellent article. Hope it is all accurate as it sounds good.

g9ern
1st September 2011, 09:20 PM
Just an update.
The seller (obee71) insisted that it was OK and blamed me for the fault.
Escalated the claim last week and Ebay sent me a return postage label last friday. Posted the kit on Tuesday (lucky as it had to be posted within 5 days).
They found in my favour (as i thought they would) and I have today received a full refund from Ebay/Paypal.
Excellent.
I think it is a case of seller beware on Ebay.

wfk
1st September 2011, 10:03 PM
Just an update.
The seller (obee71) insisted that it was OK and blamed me for the fault.
Escalated the claim last week and Ebay sent me a return postage label last friday. Posted the kit on Tuesday (lucky as it had to be posted within 5 days).
They found in my favour (as i thought they would) and I have today received a full refund from Ebay/Paypal.
Excellent.
I think it is a case of seller beware on Ebay.

Brilliant! *chr